Welcome to Selling Snow , the podcast for ski industry pros, marketers or anyone who wants to learn more about marketing in the ski business. I’m your host, Andrew Zwicker, with 25 years in and around marketing skiing, and this show is all about learning from the best in the business, so you can up your marketing game,or just get a peek behind how ski resort marketing works. Our first episodes include hilarious and candid conversations with Michael J Ballingall of Big White, Lonie Gleiberman of Mount Bohemia, Marin Kejvel of Ski Cape Smokey, Jeff Penseiro of Baldface Lodge and Jason Levinthal of J Skis. Every episode tells the backstory on the guest, their ski area or ski business. Then it does a deep dive into how they market and sell their product from spectacular failures to keen wisdom and insights that you can use today to up your own marketing game. Grab a hot chocolate, sit back and enjoy conversations with some of the best on how they are selling their ski business, because there's no business like snow business on Selling Snow.
Ok, where we left off in Part 1, James was just giving us the rundown on Mt Hutt and his career leading up to it, and getting into the family ownership and family vibe of the mountain, where most of the staff have been there 3 years or more, if not decades. Now let’s dive right back in for Part two as we get into a chat on marketing, sales, operations and all of the inside skiing candid stories, advice and tips. Here’s Part 2 with James Urquhart of Mt Hutt in New Zealand. Get all 10 Actionable Insights from this episode at www.sellingsnow.com
Imagine a ski area built by its community. Picture the locals of the small farming town of Methven, New Zealand, looking up at the mountain above them when one of their mates says, "I've got a bulldozer... let's push a road up into those alpine bowls. That would be an incredible place to ski." Fast forward more than 50 years, and the grandchildren of that original road builder are still maintaining the same 12 kilometre gravel access road that climbs 1,200 vertical metres to the ski area. That's the kind of community spirit and family culture that launched Mt Hutt, a mountain that's still part of a family-owned ski business today. This week, we're heading to New Zealand to chat with James Urquhart, General Manager of Operations at Mt Hutt. With more than three decades on the mountain, James shares the leadership philosophy and operational decisions that have transformed Mt Hutt into one of the Southern Hemisphere's premier ski destinations. In this episode, you'll discover why lowering food prices can actually increase revenue, how investing in infrastructure dramatically reduced weather closures, why beginners and intermediates are the biggest opportunity for sustainable growth, and how a family-first culture has created remarkable staff loyalty and long-term success. So grab a Speight's, and let's chat with James Urquhart of Mt Hutt. Get all 10 Actionable Insights from this episode at www.sellingsnow.com
How a Norweigan Summer Ski Area Survives with Lean Operations, Loyal Guests & Zero Marketing Budget. Skiing in the summer is awesome. There is no doubt about that. But at the same time, the combination of convincing people beyond the diehards to come skiing in the summer and being operationally efficient enough to eek out a profit, isn’t an easy task. This week we’re headed North to the Stryn Summer Ski center in Norway. Open for only a short season starting in late May when their access road gets plowed out and usually running into July, sometimes all summer, but increasingly less in recent years. It's off the grid, powered by generators, battling unpredictable weather, and operating with a tiny team. Yet every summer, skiers and snowboarders travel from around the world to ride there. So what's their secret? It isn't a massive marketing budget. In fact, they don't really have one. It isn't fancy infrastructure or endless staff. Instead, it's all about running lean, building loyal customers, leading from the front, and making smart business decisions one step at a time. In this episode, I sit down with the owner of Strynn Sommerski, Idar Aaboen and his partner in life and business, general manager Nina Lensebakken, to talk about what it really takes to keep a small ski area alive in a non-traditional ski season. Along the way, we dive into authentic marketing, operational efficiency, customer loyalty, leadership, and why sometimes the best growth strategy is simply building your business... rock by rock. Find all 10 Actionable Insights at www.sellingsnow.com
In Part 1 , Brandon Ott and Lexi Dowdall from Alta Ski Area shared how one of the most respected brands in skiing has spent nearly nine decades protecting its culture, its skiing experience, and its identity. Today, we're picking up right where we left off—and now the conversation gets into some of the topics Alta is probably best known for. We're talking about the skiers-only policy, what it's like operating beside Snowbird while offering a completely different experience, how they think about destination visitors and the Ikon Pass, and why sometimes the best way to stand out in a crowded industry isn't by adding more... it's by staying true to who you are. There are some fascinating business lessons in this half of the conversation that go well beyond skiing, so let's jump back into Part Two of my conversation with Brandon Ott and Lexi Dowdall from Alta Ski Area. Get all 10 Actionable Insights from this episode at www.sellingsnow.com
What do you think of when you hear the word Alta? Big mountains, deep snow, laid-back chill vibe. Whatever it is, you definitely have an image. Whether you’ve been there or just dreamt about it, Alta has built a mythical legend, and for many is a powder mecca on their bucket list. Today we're heading to one of the most iconic mountains in North America: Alta Ski Area in Utah. A place famous for legendary powder, deep skiing traditions, and a business philosophy that basically says, "Just because everyone else is doing it doesn't mean we should." In this episode, I'm joined by Marketing Director Brandon Ott and PR & Communications Manager Lexi Dowdall as we dig into how Alta has protected its brand for nearly 90 years, why they deliberately don't chase growth at all costs, how they use storytelling instead of constant marketing, and why sometimes saying "no" is the smartest business decision you can make. Whether you manage a destination resort, a community ski hill, or you're just passionate about the business of skiing, there are a ton of ideas in this conversation that you can take back to your own mountain. Let's head to Utah and find out why sometimes the best strategy... is simply not messing it up. Get all 10 Actionable Insights from this episode at www.sellingsnow.com
Ok we had a great response last week to our compilation episode pulling together the best thoughts on building the ski area/community relationship as one of the most important pieces in running a successful ski area. This week, we’re looking at marketing and some of the more practical things ski areas have done to grow their business. It’s not just about bigger ad budgets. Its not about chasing viral videos. It’s not even really about social media. Instead, It’s all about following the same progression. First, build a product that people genuinely want to talk about. Then understand exactly who you're building it for. Create experiences those people can't help but share. Remove friction from the buying process. And only then start thinking about campaigns and promotions. So in this special episode, we've pulled together some of the very best marketing lessons from our first twenty episodes—practical, sometimes simple ideas you can apply at any ski area, whether you're a small local hill or a destination resort. There are so many, but to keep the episode manageable, we pulled out a few of our favourites.
Community. A community is defined as a social group of people who share common characteristics, interests, identities, or geographic locations. Common Characteristics like a garage full of gear for every mountain-related sport, interests like a love for sliding fast down mountains together, identities like the casual nod when goggle tan game recognizes goggle tan game late into the Summer, and geographic locations like anywhere there is slope, snow and people wanting to slide down it. Skiing at its very core is about community. It was started by communities and welcomes people from all over to come join their community for vacation. The ski experiences we all love were, at one time, created by and for a passionate group of people with shared interests, and the ski resorts over time that have flourished and been the most successful have been those that lean into supporting, promoting, encouraging, embracing and growing alongside that community. I did a quick search, and the word community came up 168 times in the first 20 episodes of this series. After twenty episodes, we’ve talked about snowmaking, marking, pricing, infrastructure and more, But when you really start digging into why some ski areas thrive for decades while others struggle, those things aren't usually the differentiators. The differentiator is community. Not the word community that gets tossed into every strategic plan and mission statement. Actual community. The relationship between a ski area and the people who live around it. The people who work there. Raise their kids there. Volunteer there. Argue about the lift line there. And eventually defend that ski area when somebody threatens what makes it special. Today, we're exploring that relationship through the eyes of operators from some of the most successful, unique, and community-minded ski areas we've featured on Selling Snow. We'll hear perspectives ranging from destination resorts to community-owned ski hills, from nonprofit operations to independent family businesses. But together they paint a pretty compelling picture of what community means in the ski industry. Let's go ski an off the trail map run, as we talk community with some of the best in the business.
Have you ever experienced a nut-cracker lift? If you have you definitely have stories to tell about it. Today we’re heading into the heart of New Zealand’s Southern Alps to visit a super unique ski area that like most Club Fieldsin New Zealand is power by the nut cracker. Think big alpine terrain, very few people, minimal infrastructure and affordable big mountain skiing. Forget high-speed lifts, luxury condos, and sprawling base villages. At Craigieburn Valey Ski Area, skiers ride steep rope tows using Nutcracker, stay in a communal lodge where guests help cook and clean, and spend their days exploring some of the most challenging terrain in New Zealand. Joining us today is Kurt Carter, General Manager of Craigieburn Valley. Kurt shares the fascinating history of New Zealand's club field model, explains why Craigieburn proudly operates as a not-for-profit ski club, gives us an inside look at a ski area where community often matters just as much as skiing, and poses the question, " Could this model ever work in North America?" So let’s head out to the access tows for a conversation with Craigieburn General Manager Kurt Carter. We pulled 12 Actionable Insights from this episode to help you up your own game. Find them all at www.sellingsnow.com
This episode takes us nearly all the way to the Southern Edge of the world. To a place many are surprised to hear has a commercial ski resort. Tasmania, Australia. Yes, Tasmania has skiing and a ski area that not long ago was fighting for survival. When Ben Mock and his partners purchased Ben Lomond Alpine Resort, the mountain had managed just 17 operating days the season before. Fast forward a few years, and they're now pushing past 100 operating days, investing heavily in snowmaking, growing revenue, rebuilding guest confidence, and helping reshape what skiing can look like in Tasmania. But this isn't just a story about snowmaking. It's a story about patience, persistence, community buy-in, long-term thinking, and what happens when operators focus on delivering a reliable product before chasing the next shiny attraction. We also talk about working inside a national park, rebuilding trust with guests, creating a year-round business, marketing experiences instead of products, and why one of the most memorable parts of the journey might be the road to get there. So let’’s buckle up and drive up Jacob’s Ladder for a great conversation with Ben Mock. We pulled 12 Actionable Insights from this episode. Find them all at www.sellingsnow.com
What happens when a ski resort can’t be reached by cars at all? Or when it decides not to compete with the biggest players in the industry? This week on Selling Snow, we're heading to the highest ski resort in Australia At Charlotte Pass, General Manager Lucy Blyton-Gray is proving that bigger isn't always better. Accessible only by over-snow transport during winter, Charlotte Pass has turned what many would see as operational challenges into some of its greatest competitive advantages. Charlotte Pass has built its brand around something increasingly rare in modern skiing: no cars, no queues, and no crowds. In this episode, Lucy shares how Charlotte Pass leverages nearly a century of history, transforms first-time visitors into lifelong guests, uses storytelling to bring its unique experience to life, and stays fiercely loyal to the families who have been returning generation after generation. If you've ever wondered how a smaller ski area can stand out in the shadow of much larger competitors, this episode is packed with lessons you can apply at your own mountain. Now let’s get on the over-snow transport and head up to Charlotte Pass for a chat with Lucy Blyton-Gray. Get all 12 Actionable Insights from this episode at www.sellingsnow.com
Today we're heading north, back to BC, just west of Terrace, to a legendary powder paradise and the only co-op-owned ski area in North America. A ski resort that had fallen on tough times. And a community—and even the former owners themselves—that rallied together to save it. Today on Selling Snow, we’re chatting with Shames Mountain General Manager Christian Théberge for one of the most unique ski business stories in the industry. We’ll hear how a small remote ski area transformed into one of the world’s most fascinating community ownership stories, why building community trust may be more important than building new lifts, and what ski operators can learn about sponsorship, leadership, transparency, and surviving tough seasons. We’ll also hear how bake sales, pet rocks, and a community refusing to let their mountain disappear helped save a ski hill. So let’s put on our gore tex powder bibs, and head up to Shames for a conversation with Christian Theberge. We pulled 12 Actionable Insights from this episode. Get them all at www.sellingsnow.com
I am so excited about today’s episode. I’ve been hearing about this summer-only ski area near Yellowstone for years and have always been intrigued. Today, we head high above the tree line to one of the most unique ski operations around. The only summer-only ski area in North America, Beartooth Basin. No hotels. No village. No snowmaking. No high-speed lifts. Just 500 feet of steep summer snow, two diesel-powered platter lifts, and a community of skiers who are absolutely obsessed with the place. Our guest today is Justin Modroo, the General Manager of Beartooth Basin, a ski area that operates for only a few weeks each year, but has become one of the most legendary hidden gems in skiing. In this conversation, Justin shares how Beartooth survives with a short summer season, why they intentionally cap skier numbers, how they built a cult-like following without traditional marketing, and why authenticity and community might matter more than luxury amenities in the future of skiing. This episode is a reminder that sometimes the most important thing a ski area can sell isn’t convenience, size or amenities, it’s soul. Plain and simple fun. So let’s head up the Beartooth pass, get our costumes on, hit the mandatory drop in and ski every day like it’s closing day in our conversation with Justin Modroo from Beartooth Basin. Get all 12 Actionable Insights from this episode at www.sellingsnow.com
Today, we’re heading down under to the Victorian Alps, three hours outside of Melbourne, Australia to a fascinating ski resort model built on collaboration. My guest today is Noel Landry, a Canadian-born ski patroller turned Olympic event operator turned ski resort GM, who now oversees one of Australia’s most collaborative and community-driven mountain operations. In this episode, we dive into what Noel calls “running winter like a 121-day event,” and unpack how Mt Buller operates within a complex mix of private ownership, government-managed infrastructure, community stakeholders, and independent businesses, all while a ski area with some of the best advanced terrain in Australia. We talk about: Why Australian skiing is completely different from North America, How Mt Buller markets the entire resort community together, The challenge of converting snow players into lifelong skiers, Lessons from the events world that apply directly to ski operations, and why collaboration might actually be the greatest competitive advantage a resort can have. There’s a ton of operational and marketing insight packed into this one. So let’s head up to the village in the clouds, and in some creamy down under snow under the gum trees with Noel Landry of Mt. Buller. We pulled 12 Actionable Insights from this episode that you can use to up your own game. Find all 12 at www.sellingsnow.com
Imagine a ski area that is a 90-minute drive from 20 million people. It sounds like a dream on the business side. But imagine, literally millions of those have never skied before, and there is a massive volume of competing entertainment options. In this episode of Selling Snow, we’re heading back to the East Coast and the hills of New Jersey. Coming off one of their all-time best snow seasons (Yes, New Jersey beat out many iconic western ski areas for snow this year), we sit down with Evan Kovach, General Manager of Mountain Creek Resort, one of the highest-volume ski areas in North America, sitting just outside New York City and serving millions of potential guests. And what’s fascinating about their model… is that it’s not built on powder days or destination travel. It’s built on the science of selling, introducing new skiers to the sport, having an epic terrain park scene, and being the alpine backyard for the New York metro area. We get into how they: Pre-sell 60–70% of their business before the season even starts Use pricing and inventory to actively shape demand Turn night skiing into a massive growth engine And most importantly… how they attract and serve the never-ever skier—the people who are choosing between skiing, the movies, or staying home Because if you want to grow your ski area in today’s market, you don’t just need more skiers… You need a better system for creating them. Now let’s head through the Lincoln tunnel and down I -80 for a chat with Evan Kovach at Mountain Creek Resort, New Jersey. We pulled 12 Actionable Insights from this episode. You can find all of them at www.sellingsnow.com
Imagine building one of the first new ski areas in North America in years, and just four years in, almost having the whole thing collapse, only to re-emerge years later and realize a slightly adjusted version of the original vision? This week, we’re off to Tamarack Resort in Idaho, a mountain that didn’t just get built from scratch, but had to rebuild itself after hitting some serious turbulence. It's a fascinating deep dive into one of the most unique comeback stories in the ski industry. We sit down with CEO Scott Turlington, who’s been part of Tamarack’s journey from the very beginning, through the early vision, the 2008 financial crisis, and then returned to lead the resurgence that’s turning heads across the industry. This conversation goes way beyond lifts and snow. We get into what it really takes to rebuild trust with your audience, how to position a resort that’s both destination and local, and why marketing is less about flashy campaigns and more about consistently delivering on your promises. There are lessons here for anyone in mountain ops, marketing, or really any business trying to grow in a competitive space. So let’s get on our blue jeans and head out to the mountain on the shores of Lake Cascade for a chat with CEO of Tamarack Resort, Scott Turlingon. We pulled 12 Actionable Insights from this episode that you can use to up your own game. Find all 12 at www.sellingsnow.com.
What if the future of skiing isn’t bigger, flashier, or more expensive—but actually simpler, more human, and more affordable? In this episode of Selling Snow, we sit down with Travis Baptiste and Cindy Dady from Sunlight Mountain Resort, a fiercely independent ski area in Colorado that’s quietly rewriting the playbook. While much of the industry is chasing scale, Sunlight is doubling down on community, experience, and value and it’s working. You’ll hear how they’re attracting loyal destination visitors from unexpected markets like Florida and Texas, convincing folks on the front range to go a bit further, why they’ve resisted raising prices even after major capital investments, and how their “vibe-first” philosophy is turning first-time guests into lifelong advocates. If you’re wondering how smaller or independent resorts can compete and win while updating infrastructure without raising prices, this episode is for you. Now let’s hop in the hot springs and then head up to Sunlight Mountain for a chat with CEO Cindy Dady and Marketing Manager Travis Baptiste. We pulled 12 Actionable Insights from this episode to help you up your own marketing game. Find all 12 at www.sellingsnow.com.
Jay Peak, in Northern Vermont is known for two things: incredible terrain and an absurd amount of snow. But behind that reputation is a much more complex story. After emerging from a high-profile SEC scandal and ownership shakeup, Jay Peak has rebuilt trust and driven record performance—not by chasing premium pricing or polished positioning, but by doubling down on volume, value, and authenticity. In this episode, we sit down with GM Steven Wright to break down how that strategy actually works—from pricing and packaging to filling shoulder periods and building a brand guests believe in. If you’re trying to grow visits and revenue in a real-world operating environment, there’s a lot here worth paying attention to. So grab your pow skis and your bathing suit and let’s head up to Northern Vermont for a chat with President and GM of Jay Peak Steven Wright. We pulled 12 Actionable Insights from this episode to help you up your marketing game. Find all 12 at www.sellingsnow.com
What if the most powerful thing you could do as a ski area… is just tell the truth? This week on Selling Snow, we head to Northern California to a truly magical place in the shadow of a massive volcano, to return to the roots of what makes skiing fun. In the Northern California region, lovingly referred to as “Almost Oregon,” we connected with Brendan Hickey and Grace Hornbea from Mt. Shasta Ski Park—an independent mountain that’s carving out its own unique lane in a world of mega passes and crowded resorts. We get into how they’ve built a brand around being approachable, affordable, and human—and why leaning into honesty, instead of hype, is actually driving stronger connections with their guests. Because at the end of the day, what people really care about, is having fun with friends, being outside in a spectacular location, and feeling something real. From turning fixed-grip chairlifts into connection time… to building tight-knit communities through twilight skiing… to showing up authentically in their content—this episode is packed with ideas and learning for ski areas that want to stand out by being themselves. Grab your crystals, watch out for bigfoot, UFO’s or Lemurians, and let’s head to Mt Shasta Ski Park in Northern California. We pulled 12 Actionable Insights from this episode you can use to up your own marketing game. Find them all at www.sellingsnow.com
Today, we’re heading into the wilds of Western Maine to a true gem of a ski area. It’s always had great skiing. It hasn’t always had operating lifts, but over the last five years, the big mountain Maine skiing local legend is getting noticed. Saddleback Main is a mountain with one of the more unique stories in the industry. Closed for five years, brought back to life during COVID, and now… somehow, just a few seasons later, named the number one ski area in the East. But what makes this conversation so valuable isn’t just the comeback story. It’s how they did it. From rebuilding core infrastructure, to positioning against mega resorts, to creating a product that people genuinely feel connected to—this episode is full of practical insights that other operators can actually use. So put on your earflap toque, watch out for moose, and come get some East Coast Powdah with Ethan Austin and Jim Quimby of Saddleback, Maine. We pulled 12 Actionable Insights you can use to up your own marketing game. Find all 12 at www.sellingsnow.com
If you could imagine the Vermont dream. What would it look like? imagine growing up with a Dad who in 2/3rds of a year built a new ski area from scratch and growing up on a ski hill that is the family business. Imagine after several decades the ski area fell on hard times and the family had to sell it. But… a decade later along with your 80 year old father the kids buy back the ski area and restore it to its former glory. Throw in a mug of maple syrup and some flannel and you’ve got the makings of a Hallmark movie. Today’s episode takes us to Vermont, where we sit down with Lindsay and Evan Deslauriers from Bolton Valley, Vermont, a family-owned resort with one of the most unique comeback stories in the industry. From growing up on the mountain… to losing the resort… to rebuilding it as a multi-season, community-driven business—this episode is packed with lessons on resilience, authenticity, and what it really takes to create a ski experience people keep coming back to. We get into everything from night skiing strategy and building a year-round revenue model, to building out one of the largest in-resort backcountry touring networks to why “authenticity” isn’t a marketing tactic—it’s a byproduct of culture. If you love touring, night skiing,a good down-home, authentic ski experience or are just a sucker for a great family business story, this one is for you. Put on your best flannel, take a shot of maple syrup and let’s get it with Evan and Lindsay Deslauriers of Bolton Valley. We pulled 12 actionable insights from this episode that you can use to up your own game. You can find them all at www.sellingsnow.com
