The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building. Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth. Less fluff. More depth. Always practical.
In this episode, we interview Christian to discuss the future of AI in hospitality, the evolution of property management systems, why operators should rethink their AI strategy, custom AI models, hotel vs. vacation rental innovation, and so much MORE! Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Christian H.
In this episode, we interview Annie Holcombe to talk all things OTAs, platforms, vacation rental management, podcasting as a growth platform, being independent and a lot MORE! Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Annie Holcombe Alex & Annie Podcast Annie & Co.
In this episode, we interview James Cornwell and his excellent accent to talk all things growth, profit, luxury, choosing the right properties to manage and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell James Cornwell Curated Property
In this episode, we interview Cristiana Carpini from her Italian home to talk all things Europe, regulations, where we're headed, a long-term view, AI disruption and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Cristiana Carpini Tara Home Consulting
In this episode, we interview Ashley Ching (again!) with Inhaven to talk all things scale, AI, human vs AI, brand standards, why Vacation Rental brands keep failing to grow and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Ashley Ching Inhaven
We're joined this week by Jamey King, industry veteran to talk all things data, finding new sources of data and research to improve your marketing, ROAS improvements, vendors shifting sands in 2026 and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Jamey King Wiland
We're joined this week by Ivan Nikolov of Repull & FantasticStay to talk all things AI, building with agents, workflows, "levels" to AI in the vacation rental industry, pitfalls of current AI tooling and a LOT more... you do not want to miss this one. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Repull Ivan Nikolov
We're joined this week by Frank Bosi from Hostfully to talk all things AI, PMS platforms, building tech today vs several years ago, growth, winning with software and ops and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Frank Bosi Save $500 On Onboarding By Signing Up Via This Link
We're joined this week by Luca De Giglio and Richard Vaughton to talk all things SaaS, the growth of agents, building your own PMS platform, coding platforms growth, how Vacation Rental managers should use AI and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell LinkedIn Post Luca De Giglio Richard Vaughton
We're joined this week by Jan Sahagun of Trellis (backed by YC) to talk all things agents, the future of STR/Vacation Rentals tech, running with lean teams, 150 properties with 1 person and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Jan Sahagun Trellis
We're solo this week to explore a fun thought experiment: what if we had to open our own vacation rental company? How would we operate it? Fund it? Grow it? What types of inventory are we targeting and why? Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell
We're joined by an all-star cast from all over the US to talk AI, practical use-cases and growth in tooling that is going to move the needle. JJ King, Jack Zoppa and Jacob Mueller join us to each give one example of how they're using AI in their business spanning hiring, reviews, brand rep and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell JJ King Beachside Vacation Rentals Jack Zoppa Haven Vacation Rentals Jacob Mueller Renjoy
We're joined by a favorite guest, Jamie Lane of Airdna to talk all things q1 2026 wrap up, World Cup demand, reading data the right way, how AI is impacting the AirDNA product, future-looking tips for vacation rental managers and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Jamie Lane AirDNA
We're pumped to welcome Michael Friedman, Chief Executive Officer of Simple Life Rentals onto the show to talk all things AI, growth, team, profitability, smart homeowner marketing that works, where we're headed into 2026 and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Michael Friedman Simple Life Rentals
We're thrilled to be joined today by Neely Khan and Rachel Alday to talk all things storytelling, marketing to luxury, being chosen vs being found, AI / LLM discoverability, and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Neely Khan Rachel Alday kahani Abode Luxury Rentals
We're thrilled to welcome John Suzuki - industry LEGEND - to the podcast to talk all things AI, the future, retirement (and then un-retirement), platforms, young professionals interacting with AI and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell John Suzuki Finding Better Podcast American Grit Book Staylist
Welcome to the AoH Operator Series! We're excited to peel back the layers on the smartest minds in short term rentals / vacation rentals who are in the weeds leading teams, building businesses and driving amazing results. We're thrilled to welcome CJ Johnson, Regional Director at Fairly to talk all things about Fairly! We learn how many properties they have (hint: it's already over 1,000 in just over 12~ months), where they are seeing growth, what makes their model unique vs Vacasa/other PMs, how "everyone can win" and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell CJ Johnson Fairly
We're joined by wunderkid Jack Zoppa to talk all things growth, AI, agents as tools to help your team, scaling to hundreds of units in his 20s, the future and a LOT more... you don't want to miss this one. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Jack Zoppa Haven Vacation Rentals
Welcome to the AoH Operator Series! We're excited to peel back the layers on the smartest minds in short term rentals / vacation rentals who are in the weeds leading teams, building businesses and driving amazing results. We are super lucky to have Doug Truitt, Senior Director of Channel Optimization at VTrips, join us for the first episode where we dive into his deep expertise and knowledge spanning the top brands in vacation rentals. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Doug Truitt Vtrips
We're thrilled to bring back Heather Bayer again to the podcast to talk all things learning, AI, changes in 2026, "pacing", where we're headed and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Conrad O'Connell Heather Bayer Vacation Rental Success Vacation Rental Formula
