Welcome to Positive Image, the podcast that dives deep into the fascinating world of the hair and beauty industry. Join us, your hosts Alicia and Nicole, two accomplished salon owners, educators, and coaches, as we take you on an enlightening journey through the art and science of enhancing your beauty and confidence. In a world where appearance plays a significant role, we believe that the pursuit of beauty should be empowering, inclusive, and most importantly, positive. With our combined expertise and passion for the industry, we're here to bring you engaging discussions, expert insights, and inspiring stories that will not only transform the way you think about beauty but also help you discover your true, authentic self. Each episode of Positive Image is carefully curated to explore a wide range of topics, from the evolution of beauty standards and the secrets behind successful salon businesses to the latest trends in hair styling, skincare, and makeup. We'll debunk myths, share practical tips, and introduce you to the incredible individuals shaping the industry. But our podcast is more than just beauty tips; it's about fostering self-esteem, promoting diversity, and embracing individuality. We'll delve into the personal stories of real people whose lives have been transformed by the power of self-care and self-expression. Alicia and Nicole have made it their mission to not only provide you with the knowledge and skills needed to look and feel your best but also to create a supportive and uplifting community where everyone can celebrate their uniqueness. Positive Image is not just another beauty podcast; it's a movement towards a more positive and inclusive world of beauty. So, whether you're a seasoned beauty professional or someone looking to explore the wonders of self-care, join us on this exciting journey of self-discovery, empowerment, and transformation. Tune in to Positive Image and let's redefine beauty together. Because when you feel good about yourself, you can truly shine! Subscribe now and be part of the positive change. Follow us here @hello.positiveimage @nicole.manzer @aliciacreate Connect with us here hello.positiveimage@gmail.com, manzermethodcoaching@gmail.com, alicia.lumsden.to@gmail.com
One of our Top 10 most listened to episodes was this one here - Leading with Impact Great leadership goes beyond managing a team—it's about inspiring, empowering, and recognizing the potential in others. In this episode of the Positive Image Podcast, Nicole and Alicia explore what it takes to be an effective leader in the salon industry. They discuss the difference between listening and truly hearing your team, how to identify and nurture strengths, and ways to encourage growth before your team even realizes their full potential. Plus, they share ideas for team acknowledgment, from bonuses to creative ways to show appreciation. And of course, they list what they believe are the top six qualities of a great leader. Want to know what they are? Listen to learn! Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas suggestions or comments at hello.positiveimage@gmail.com Work with Nicole - manzermethodcoaching@gmaill.com Work with Alicia - alicia.lumsden.to@gmail.com
One of our Top 10 most listened to episodes was this one here - how hair colour works This episode dives into how hair colour works. These educational audios were created by Nicole Manzer Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas suggestions or comments at hello.positiveimage@gmail.com Work with Nicole - manzermethodcoaching@gmaill.com Work with Alicia - alicia.lumsden.to@gmail.com
One of our Top 10 most listened to episodes was this one here - Adapting to the many changes of our salon and aligning with our brands goals In this episode of the Positive Image Podcast, Nicole and Alicia explore the rapid changes reshaping the salon industry, particularly in the wake of the Covid-19 pandemic. Together, they discuss how adapting to new mindsets—like staff valuing flexibility and work-life balance—can lead to growth and sustainability. Nicole shares her innovative approach to building vacation pay into paychecks, while both emphasize the importance of consistency and leading by example to maintain a positive work environment. They also tackle essential topics like scheduling team meetings, setting clear communication guidelines, and navigating the use of cell phones and social media in the salon. The duo dives into gratuity-free pricing, quoting prices with tax included, and even optimizing salon layouts for better team dynamics. Finally, Nicole and Alicia highlight the importance of aligning business practices with your brand's values and clientele. From questioning trends to returning to your business foundation, they share actionable insights to help salons thrive authentically. Tune in for a thought-provoking discussion on adapting, aligning, and embracing change in the salon industry. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas suggestions or comments at hello.positiveimage@gmail.com Work with Nicole - manzermethodcoaching@gmaill.com Work with Alicia - alicia.lumsden.to@gmail.com
One of our Top 10 most listened to episodes was this one here - Hair characteristics Nicole dives into the ins and outs of hair and how she uses that knowledge to decide on the end result/ These educational audios were created by Nicole Manzer Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas suggestions or comments at hello.positiveimage@gmail.com Work with Nicole - manzermethodcoaching@gmaill.com Work with Alicia - alicia.lumsden.to@gmail.com
One of our Top 10 most listened to episodes was this one here - What does your Client experience look like? Embark on a journey with us as we delve into the heart of salon excellence—the client experience. In this episode, we unravel the art of adding value and personalization to every salon visit. From immersive salon tours to the fine details that make a client feel truly special. We explore ways to deeply understand and exceed client expectations. Uncover actionable strategies that not only make clients feel appreciated but also create a magnetic pull, drawing them back to your salon time and time again. Join us as we uncover the keys to crafting magical experiences that leave a lasting imprint on your clients' hearts and minds. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas suggestions or comments at hello.positiveimage@gmail.com Work with Nicole - manzermethodcoaching@gmaill.com Work with Alicia - alicia.lumsden.to@gmail.com
One of our Top 10 most listened to episodes was this one here - hair composition Nicole dives into the scientific side of hair! These educational audios were created by Nicole Manzer Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas suggestions or comments at hello.positiveimage@gmail.com Work with Nicole - manzermethodcoaching@gmaill.com Work with Alicia - alicia.lumsden.to@gmail.com
One of our Top 10 most listened to episodes was this one here - Navigating the hiring process. In this episode, we talk about finding the perfect hairstylist/ team member. From following your intuition to defining your brand culture and perfect avatar (team members). We also talk about - Where to post your position opening. And how to attract the team for your brand. Download our Building a Team with Confidence Masterclass for more Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas suggestions or comments at hello.positiveimage@gmail.com Work with Nicole - manzermethodcoaching@gmaill.com Work with Alicia - alicia.lumsden.to@gmail.com
What would actually happen if you stepped away from your salon… for weeks? Would everything fall apart? Would your team survive? Or would things run just fine without you? In this episode, Nicole and Alicia take you behind the scenes of what it really looks like to step away from your salon, your business, and the day-to-day demands of being a salon owner. They talk about burnout, the pressure of always putting everyone else first, and the shift that happens when you finally start asking yourself: what actually brings me joy? Nicole shares her decision to take an extended break and walk the Portuguese Camino—what led her there, and how making that choice has already shifted her mindset, energy, and business. They also dive into the reality of stepping away—from trusting your team, to letting go of control, to building a business that can run without you. This conversation isn't just about taking time off—it's about redefining what "selfish" really means, setting boundaries, and learning how to fill your own cup so you can show up better in every area of your life. If you've been feeling stretched thin, close to burnout, or wondering how to create more space for yourself… this episode is your reminder that it's not only possible—it's necessary. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas suggestions or comments at hello.positiveimage@gmail.com Work with Nicole - manzermethodcoaching@gmaill.com Work with Alicia - alicia.lumsden.to@gmail.com
Let's talk about the part of business most salon owners avoid… your numbers. In this episode, Nicole and Alicia break down cash flow in a way that actually makes sense. They cover what cash flow is, how it's different from your budget, and why so many salon owners feel overwhelmed when it comes to money. They share simple, practical systems you can start using right away—like daily tracking habits, weekly check-ins, and how to stay on top of your expenses without it taking over your life. They also walk through key financial concepts like profit & loss statements and balance sheets in a way that feels clear and approachable. But this episode isn't just about numbers—it's also about mindset. Nicole and Alicia dive into the fear and avoidance that often comes up around money, and how shifting into a calmer, more intentional mindset can completely change the way you run your business and make decisions. This episode will help you feel more in control, more confident, and way less stressed when it comes to your finances. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas, suggestions, or comments hello.positiveimage@gmail.com Work with Nicole manzermethodcoaching@gmail.com Work with Alicia alicia.lumsden.to@gmail.com
Is salon retail dead… or are we just doing it wrong? In this episode, Nicole and Alicia break down the real role of retail in today's salon industry—and why in-person product sales are still one of your biggest growth opportunities. They explore how to build trust with clients through honest recommendations, create a retail space that invites engagement, and balance selling products without it feeling pushy. The conversation dives into real inventory strategies—from how much stock to carry, to full product lines vs. minimal inventory, and how to adapt when product sizes and costs change. They also share their personal approaches to managing retail setups, avoiding overcomplication (and expensive systems), and tailoring inventory to fit your unique business model. If you've ever felt stuck between over-ordering and running out—or wondered how to make retail feel natural behind the chair—this episode will shift your mindset and give you practical, salon-tested strategies. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas, suggestions, or comments hello.positiveimage@gmail.com Work with Nicole manzermethodcoaching@gmail.com Work with Alicia alicia.lumsden.to@gmail.com
One-on-one meetings can feel intimidating for both salon owners and team members—but when done right, they're one of the most powerful tools for building trust, clarity, and long-term growth in your salon. In this episode, Nicole and Alicia break down how often you should schedule one-on-ones (monthly vs. quarterly), where they work best (in the salon, over lunch, or even on a walking meeting), and what topics actually matter. They explore key performance indicators worth reviewing—like retention, pre-booking, % booked, and retail-to-service sales—while also reminding us that leadership is about more than numbers. The conversation dives into understanding what truly motivates your team beyond money, from travel and flexibility to personal values and life goals. They also tackle topics like social media expectations, how online booking affects pre-booking habits, and how to support team members who may eventually want to open their own salon. At its core, this episode is about treating employees like human beings first—creating a culture where people feel supported, seen, and empowered to grow. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas, suggestions, or comments hello.positiveimage@gmail.com Work with Nicole manzermethodcoaching@gmail.com Work with Alicia alicia.lumsden.to@gmail.com
What happens when working behind the chair isn't forever? In this episode, Nicole and Alicia explore a topic that isn't talked about enough in the beauty industry: what do you do if you can't — or don't want to — keep doing hair full-time? From allergies, injuries, burnout, arthritis, and emotional capacity… to simply evolving as a human and wanting something new — they unpack the real reasons stylists step away from the chair. Then they dive into the options: sales rep, educator, platform artist, product development, head office roles, passive income, creative side businesses, and more. They also get honest about: The identity shift of not being "just a hairdresser" Transitioning clients with integrity Team dynamics when stepping off (or back onto) the floor Selling, mentoring, or restructuring your salon Why honesty with yourself — and your clients — matters most This is a thoughtful, validating episode for anyone who's ever wondered, "Who am I if I'm not doing hair?" Because careers evolve. Bodies change. Life shifts. And there is more than one way to stay connected to the industry you love. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas, suggestions, or comments hello.positiveimage@gmail.com Work with Nicole manzermethodcoaching@gmail.com Work with Alicia alicia.lumsden.to@gmail.com
This is the episode most salon owners don't talk about. Nicole and Alicia get honest about the unexpected realities of running a salon—the things you never see on social media. From extreme weather days and broken appliances to health emergencies and last-minute chaos, they share the behind-the-scenes moments that test you as an owner. They also touch on the real-life challenges that come with owning a business in the beauty industry and why adaptability, preparedness, and honesty are essential to staying afloat. If you've ever thought, "Why didn't anyone tell me this part?" —you're not alone. This episode is validating, eye-opening, and a reminder that running a salon means handling far more than just hair. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas, suggestions, or comments hello.positiveimage@gmail.com Work with Nicole manzermethodcoaching@gmail.com Work with Alicia alicia.lumsden.to@gmail.com
Hair school is just the beginning. In this episode, Nicole and Alicia dive into the importance of post-licence education and why continuous learning is essential for long-term success in the hair industry. They share personal experiences with advanced training, travelling for education, and learning from diverse perspectives—highlighting how building on strong foundational skills leads to confidence, consistency, and creativity behind the chair. The conversation also explores education through a neurodivergent lens, discussing motivation, follow-through, and how social media has expanded access to learning in powerful ways. Nicole and Alicia touch on salon education policies, including when salons should cover education costs, how to support staff development, and why setting high standards benefits both teams and clients. Whether you're a newer stylist building your foundation or a seasoned professional planning your next chapter, this episode is a reminder that growth doesn't stop with a licence—it evolves with intention. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas, suggestions, or comments hello.positiveimage@gmail.com Work with Nicole manzermethodcoaching@gmail.com Work with Alicia alicia.lumsden.to@gmail.com
In this milestone 50th episode, Nicole and Alicia delve into the profound concept of self-image and its subtle yet profound impact on our beliefs, decisions, and daily actions. Nicole breaks down the difference between self-image and self-esteem, explaining how our perception of ourselves influences how we show up in the world—both personally and professionally. Together, they explore the connection between thoughts, feelings, and actions, highlighting how emotions often lead the way. Nicole shares simple but effective tools to shift mindset, including the power of smiling, practicing gratitude, and building habits that increase self-awareness. The conversation also explores the impact of social media on self-image and how to consciously break negative patterns. This episode is a grounding reminder that self-image isn't fixed—it's something we can actively reshape with intention, awareness, and compassion. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas, suggestions, or comments at hello.positiveimage@gmail.com Work with Nicole – manzermethodcoaching@gmail.com Work with Alicia – alicia.lumsden.to@gmail.com
In this episode, Nicole and Alicia dive into year-end reflection and intentional goal setting for salon owners and creatives. They talk about why looking back is just as important as planning ahead—helping you gain clarity on what worked, what didn't, and where you want to grow next. They explore the power of writing down goals, setting both realistic and audacious intentions, and connecting deeply to the why behind each goal to stay motivated. Nicole shares her approach to starting the planning process earlier in the year, while Alicia discusses the value of implementing changes in December or January. Together, they reframe challenges as opportunities and encourage setting goals that feel slightly uncomfortable—because that's where real growth happens. If you're ready to close out the year with intention and step into the next one with clarity and confidence, this episode is for you. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas, suggestions, or comments hello.positiveimage@gmail.com Work with Nicole manzermethodcoaching@gmail.com Work with Alicia alicia.lumsden.to@gmail.com
Taxes don't have to be scary—but they do have to be understood. In this episode, Nicole and Alicia break down the essentials of salon taxes in a practical, easy-to-follow way. They cover what HST is and how it works, payroll taxes and remittances, and the basics of business and corporate taxes. You'll learn what each tax is for, how often it needs to be paid, and what money is actually yours versus what belongs to the government. Important disclaimer: Nicole and Alicia are not accountants or lawyers. This episode is for educational purposes only and is meant to help you understand how the system works—not to provide legal or tax advice. Always consult a qualified accountant or tax professional for guidance specific to your business. This episode is all about clarity—helping salon owners feel confident, organized, and prepared so there are no surprises at tax time. Whether you're newly self-employed or running an established salon, this is a must-listen for understanding your responsibilities and building a financially healthy business. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas, suggestions, or comments hello.positiveimage@gmail.com Work with Nicole manzermethodcoaching@gmail.com Work with Alicia alicia.lumsden.to@gmail.com
*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1" data-turn-id= "91bbb8e9-6655-4035-8c30-316e367a0003" data-testid= "conversation-turn-130" data-scroll-anchor="false" data-turn= "assistant"> In this episode, Nicole and Alicia dive into the beautiful (and sometimes tricky) world of client gifting —who to gift, what to give, when to give, and how to make it meaningful without breaking the bank. They explore ways to show appreciation through small branded items, low-cost gestures, personalized messages, and value-added services like scalp treatments or product perks. Whether you're using loyalty tracking software, celebrating milestones, or surprising VIP clients, this episode will help you create gifting strategies that strengthen relationships and reflect your salon's unique brand. You'll also hear real examples of simple appreciation moments—like personalized thank-you notes and birthday gestures—that go a long way in building loyal, happy clients who love supporting your business. If you've ever wondered how to elevate your client experience through thoughtful gifting, this episode offers easy, budget-friendly ideas you can start using today. Find us on Instagram: @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas, suggestions, or comments: hello.positiveimage@gmail.com Work with Nicole: manzermethodcoaching@gmail.com Work with Alicia: alicia.lumsden.to@gmail.com *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1" data-turn-id= "request-fb8502d2-d600-45c2-b388-4cb08927669f-1" data-testid= "conversation-turn-132" data-scroll-anchor="false" data-turn= "assistant">
In this episode, Nicole and Alicia dive deep into one of the most important (and sometimes challenging) parts of salon ownership — hiring the right people. They discuss how knowing your brand values is the foundation for attracting the kind of team that truly fits your culture and helps your business grow. You'll learn what questions to ask in interviews, what to include in your job posting to filter for the right applicants, and how to design a hiring process that aligns with your salon's goals. Plus, they explore a surprisingly refreshing topic — how to support team members who dream of opening their own salon — and why mentorship over fear is the future of leadership. If you're ready to grow your team with purpose, this episode is packed with insight, strategy, and real-talk from behind the chair and behind the business. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas, suggestions, or comments hello.positiveimage@gmail.com Work with Nicole manzermethodcoaching@gmail.com Work with Alicia alicia.lumsden.to@gmail.com
In this episode, Nicole and Alicia explore how community engagement can become one of the most powerful tools for business growth and brand trust. From local sponsorships and charity events to pay-what-you-can haircuts and school fundraisers, they share how authentic giving and collaboration can elevate your salon's reputation and attract loyal clients. They also discuss how to align with like-minded local businesses, balance marketing with genuine connection, and find creative ways to get involved without losing focus on your core values. Whether you're hosting community events or looking to build stronger B2B relationships, this episode will inspire you to give back while growing your business in meaningful ways. Find us on Instagram @hello.positiveimage @nicole.manzer @aliciacreate Email us any ideas, suggestions, or comments hello.positiveimage@gmail.com Work with Nicole manzermethodcoaching@gmail.com Work with Alicia alicia.lumsden.to@gmail.com
