Published by Care Home Management
An informative and entertaining podcast from the Care Home Management magazine editorial team. Hear a review of the latest care home sector news and interviews with the industry's movers and shakers.
Listen on Apple PodcastsIn the latest Care Home Management magazine podcast, host Steve Hemsley talks to Metro Rod managing director Steve Chambers about why drainage and plumbing are often overlooked elements of care home governance, risk management and CQC outcomes. Chambers discusses how many care providers only think about drainage and plumbing when something goes wrong. However, failures can shut down kitchens, toilets, heating and hot water, directly impacting residents’ safety, dignity and infection control. He urges preventative maintenance with best practice including: Asset mapping to understand where a care home’s drains, manholes and lines run Regular servicing and CCTV surveys of drains and grease traps, especially in kitchens producing high meal volumes Paying specific attention to older buildings with clay or cast iron pipes prone to scale, cracking and root ingress Routine checks and servicing of boilers and TMVs (thermostatic mixing valves) every six months to prevent scalding and maintain water pressure. Chambers also explains why problems often appear at night and why care homes need a reliable primary and backup contractor, with genuine out-of-hours response. On CQC performance, he links good ratings to trained staff who can spot early warning signs (smells, slow drains, refilling toilets), have documented crisis plans, and understand compliance with food waste and drainage regulations. Listen to all our industry-leading podcasts here Podcast sponsored by Hendrix Training . Providing actors to support care home corporate training role plays. Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
Care Home Management’s series of Care Show London special podcasts continues with an interview with Nicole Ridgwell , partner at law firm Lester Aldridge and a specialist in health and social care law. She explains how increased enforcement activity by CQC, including around inquests, means care homes require robust legal support. Nicole outlines how care providers have been affected by the difficult rollout of CQC’s Single Assessment Framework which has encountered issues with the framework design and its practical application, leading to rollback and delays. She provides important advice for care homes as the sector waits for new documents to be published. Nicole talks about the significant rise in enforcement action around inquests and why it is therefore crucial care homes have robust and clearly presented records. Listen to all of our industry-leading podcasts here . Podcast hosted by Steve Hemsley . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
In another special Care Show London podcast, Care Home Management’s publishing editor Steve Hemsley talks to Person Centred Software ’s programme director, Care Intelligence, Ashleigh Dueker . They discuss how the care sector is moving from instinct-based decision making to taking more evidence-based choices thanks to better use of data and benchmarking. Ashleigh explains how the company will deliver a keynote speech and provide demonstrations of its IQ:careintelligence software solution at Care Show London. She talks about how by using benchmarking, care leaders can see how their homes compare with similar providers on care quality, staffing, operations, and outcomes, rather than relying on assumptions. PCS’s platform aggregates billions of data points entered by carers and transforms the information into anonymised benchmarks and actionable insights across different areas. These include operational performance, compliance and care outcomes. Listen to real-life examples and how one key aim of IQ is to enable preventative, predictive care. Tune into all our industry-leading podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
As part of our series of Care Show London podcasts, we spoke to Lee Newton , business development director at specialist contract caterer White Oaks . The company will be at the Care Show talking about how care homes and other senior living customers can benefit from its scale and buying power as part of Compass Group. Lee explains how with right review and controls, care homes could see up to a 20% reduction in catering costs. Lee explains how providers can benefit from White Oaks’ outsourced catering service and its in-house procurement support. Listen to the podcast for top tips on how to deliver a great catering experience to residents while remaining focused on budgets, menu management and dealing with constant pressures from families and on staff. Learn about White Oaks’ leading Procurement Plus offer as Lee argues that many providers need to see procurement as more than simply buying ingredients cheaply from wholesalers. It involves so much more, from nutrition, menu management and cost control to compliance. Podcast hosted by Steve Hemsley Listen to all our industry-leading podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
For more than 25 years, Moneypenny has provided professional call answering services to care businesses. From new care enquiries to urgent messages, we make sure every caller feels listened to and reassured - freeing up your team to focus on delivering outstanding care. Care Home Management is producing a series of special bitesize podcasts for companies exhibiting at Care Show London (April 29-30). In this podcast we discuss the insights gained from supporting clients, families, and professionals around the clock which have been combined with industry research to create our new playbook: The Trust Factor: The CX Gap in Care explores the growing role customer experience plays in how care homes are chosen, trusted, and recommended. The playbook will be exhibited at the Care Show in April. In this podcast, Sarah Roberts , Moneypenny’s head of Health & Care, will talk through the report’s findings and how, while care quality remains paramount, first contact, response speed, communication clarity and cross-team consistency increasingly shape family confidence, often before care even begins. Printed versions of the playbook will be available on the Moneypenny stand (G51) at the Care Show. Podcast hosted by Steve Hemsle y, CHM's publishing editor. Tune in to all our industry-leading podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
In our latest industry-leading podcast, CoolCare ’s commercial director Iain Corrigan explains how care homes can become more efficient and profitable if they implement the right software. There are time and cost savings to be had if care homes choose software that has been specially developed for the care sector. We discuss: · How technology can improve daily operations, particularly in administration · The potential efficiencies when manual tasks are easily automated · How to build trust in new technology within the care setting · How the CoolCare system addresses unique care-related issues that generic software does not · How residents benefit from improved care staff morale when processes become more efficient · Why automation is not about reducing staff, but improving care Join Iain and host Steve Hemsley , Care Home Management’s publishing editor. Listen to all our market-leading podcasts here . Podcast kindly sponsored by Hendrix Training . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
Join our expert panel as we explore how Artificial Intelligence (AI) could impact care homes in 2026. During the discussion we cover: Why it's important to de-mystify AI and remove the fear factor What are the business opportunities as well as the challenges? How do we get care homes to trust AI? How AI has the potential to drive preventative outcomes in care How AI is shaping the future of your tech stack How AI can improve residents' sleep and quality of life Host Steve Hemsley is joined by Katie Thorn , director of innovation for the Digital Care Hub , Ally Cares ceo Thomas Tredinnick , Log my Care 's ceo and Co-founder Sam Hussain , and Planday 's chief product officer Pushpa Reddy . Podcast is kindly sponsored by Hendrix Training. Listen to all our industry-leading podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
In a special podcast, Care Home Management magazine editor Ailsa Colquhoun talks to specialist food service provider apetito about how care homes can comply with the International Dysphagia Diet Standardisation Initiative (IDDSI). The guests are apetito’s senior dietitian Rachel Sipaul and speech and language therapist and founder of Speakmore , Tracy Broadley Jackson . The panel discusses: What exactly is Dysphagia and who is affected? Why care homes must be aware of IDDSI How IDDSI helps providers and residents The potential risks if care homes do not comply with the framework How to involve a resident's family The difficulties care homes face trying to comply The importance of training and raising awareness internally. Tune in to all our industry-leading podcasts here . Podcast kindly sponsored by Hendrix Training - providing actors to support care home in-house training and for training films. Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
In our latest podcast, Care Home Management looks forward to the next Care Home Awards which celebrates its 10th anniversary in 2026. This flagship event, of which Care Home Management is the media partner, is the perfect way for providers to reward themselves and their teams for best practice, and to boost their reputation locally. Commercial director Helen Warrilow outlines: The benefits of entering How winning or being a finalist can boost reputation and occupancy New categories for 2026 How to enter How to sponsor a category and enjoy discounted advertising with CHM News of the Awards Lunch on May 15 2026. Tune in now to find out more about the Care Home Awards 2026. Podcast hosted by Steve Hemsley and kindly sponsored by Hendrix Training . Listen to all our industry-leading podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
In our latest industry-leading podcast, we look at the state of the UK care home market and how the current economic and political landscape is impacting buyers and sellers. We talk to Christie & Co ’s managing director for care Richard Lunn , and head of healthcare consultancy Hannah Haines about trends, transactions and occupancy. The Care Market Review 2025 special podcast reveals that market activity has picked up and yields continue to stabilise, but investors remain selective about where they put their money. The market is evolving with more M&A and joint ventures between investors and a focus on management contracts. Moving into 2026, more money is likely to become available for mid-market deals and high-performing care homes. On the podcast we also discuss how the sector will be impacted by the Labour government's overhaul of the planning system and how high construction costs are fuelling joint venture partnerships. We also explore geographical trends, how interest from international investors is likely to grow in 2026, the future of purpose-built homes and other factors that will decide the health of the UK care home marketing over the next year. Podcast hosted by Steve Hemsley and kindly sponsored by Hendrix Training . Listen to all our industry-leading podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
In our special podcast with workforce management systems specialists Planday we look at AI's role in balancing staffing needs, predicting revenue and improving scheduling efficiency. We talk to Planday's principal AI engineer Tom Gadsby who discusses: The importance of starting small with AI pilots to assess its impact on staff retention and well-being Why you must gradually scale up, while maintaining human oversight and control The need to speak to other care homes to understand their experiences and challenges How to define the key problems and objectives for your care home before exploring AI solutions Why care homes should reach out to providers such as Planday to understand how their AI-powered workforce management tools could address your specific needs. Join Tom and host Care Home Management's podcast editor Steve Hemsley Podcast kindly sponsored by Hendrix Training who supply care home with professional actors for in-house training roleplays. Listen to all our industry-leading podcasts here. Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
In this special podcast with communications specialists Conteur , Care Home Management discusses how care homes can and should be promoting their positive story. Join Conteur's managing director David Huckerby and account director Natasha Jones as they provide top tips on how to create a positive narrative. These include: How to become a community hub Why you need to be authentic and consistent in your marketing How to leverage different social media platforms Why you should use video content How to encourage staff to be care home brand ambassadors How to help change negative perceptions of social care. Hear about one case study where Conteur helped a care home increase enquiries by 90% and boosted occupancy by 32% in three months. Find out more about Conteur's care home marketing packages here. Podcast hosted by Steve Hemsley and kindly sponsored by Hendrix Training who provide professional actors for care home training role plays. Tune into all our industry-leading podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
In the second of our special podcasts on Artificial Intelligence we explore how AI is improving care today. We look at: How AI is improving care outcomes The use of AI to solve problems How AI is saving time and money by improving manual tasks The importance of Human Intelligence in this new world How AI supports residents and staff How AI improves data quality Join guest host York Woodford-Smith from Five On A Bike as he discusses all things AI and care with Ally Cares CEO Thomas Tredinnic k and PainChek 's senior business development manager Tandeep GIll . Listen to all our industry-leading podcasts here . Podcast kindly sponsored by Hendrix Training , supplying role play actors to support care home training. Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
Cognitive Stimulation Therapy (CST) is the world's leading non-drug intervention for dementia, proven to delay cognitive decline by 4-6 months. In this special podcast we talk to specialist Brain+ and its CEO Devika Wood , who explains how this digital solution is helping people living with dementia. The therapy is delivered through multimodal group therapy, involving 5-8 residents, and recommended to be conducted twice a week over seven weeks. CST can improve communication, reduce aggression and anxiety, and improve someone's mood. Devika provides an example of a session focused on childhood memories, involving residents discussing games and sparking conversations. Join here and podcast host Steve Hemsley. Tune into all our industry-leading podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
Care homes can save time and money be reassessing how they replace and maintain their assisted baths and showers. This is the message from moving and handling experts Medaco on the special Care Home Management podcast: ‘Top Assisted Bathing Trends That Won’t Drain Your Budget’. Medaco is vendor-neutral, and operations director Steve Smallridge says the overall design on baths has not changed much during the company’s 40 years supporting care homes, but there are now many more options. He adds that most baths last between 10-15 years, and providers need to decide when it is the most cost-effective time to replace assets rather than keep repairing them. Most care homes will replace baths one at a time and it is important to be aware of wear and tear, especially when it comes to infection control and prevention. Many baths are used for therapy nowadays as well as for general cleanliness, with features such as LED lights, spa and Bluetooth music options becoming more popular. Showers are also becoming a more popular choice for care homes and for residents as part of any en-suite facility. Installation manager Dave Hyde explains how new baths can be installed with minimum disruption, with many fixed in a resident’s room within one day. He also works with a nationwide team of engineers who advise care homes on how to get the most from their baths for longer. Tune in to all our industry-leading podcasts here . Podcast hosted by Steve Hemsley. Podcast kindly sponsored by soft skills training experts Hendrix Training Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
Artificial Intelligence (AI) is impacting on all sectors, and care is no exception. In this special Care Home Management magazine podcast we discuss how AI is both an opportunity and a challenge for care homes. AI has the potential to improve care-giving and the care business, but there are risks around data privacy, bias and the need not to ignore human oversight of any decisions made using the technology. Join our expert panel of Tandeep Gill, head of business development at Painchek ; Katie Thorn, project lead at Digital Care Hub and Simon Beck , founder of Care homemarketingexpert.com . Our panel help to identify key problems and barriers faced by staff, and assess how AI could help address them. Podcast hosted by Steve Hemsley . Kindly sponsored by soft skills training and role play experts Hendrix Training . Listen to all our industry-leading podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
Care homes can save time and money by digitalising their administration and, in future, having a better understanding of how artificial intelligence will change the care sector. In our latest podcast ‘ Digital Top Tip for Care Homes in 2025 ’ our experts discuss how care homes have reached different levels of maturity when it comes to digital transformation. James Maynard , director of product marketing at Access Group , says providers want more integration between the systems they buy and to use data more effectively. Iain Corrigan , commercial director at CoolCare , agrees that integration is essential to convince care homes to invest more in digital. Also on the panel is Kate Roberts , managing director of Neuven , who says there is still work to do to convince care homes of the full benefits of going digital. The podcast is hosted by Alan Rustad and kindly sponsored by leading soft skills training company Hendrix Training . Tune into all our industry-leading podcasts here. Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
Our latest podcast looks back on the care home market in 2024 and explores the trends shaping the market this year. The ‘Regional insights: The UK care market in review’ podcast dives into Christie & Co’s annual report. The podcast provides valuable insight from Christie & Co’s experts who look back at the impact of last year’s General Election and high inflation which caused market uncertainty. In 2025 they explore the potential threats to care home businesses from rising employer NI contributions and the jump in the minimum wage. Join Christie & Co’s regional directors Rob Kinsman and Lee Howard alongside senior director Martin Daw as they discuss the future care home market with podcast host Alan Rustad . Podcast kindly sponsored by soft skills training experts Hendrix Training . Listen to all our industry-leading podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
A care home’s laundry can be its Cinderella service – all work and not much fun. But when things go wrong, the knock on effects are often substantial. Much has changed in the care home laundry. Machines have become ever more sophisticated in terms of power and detergent consumption. They can be monitored and possible future problems anticipated from many miles away. Find out more with our latest industry-leading podcast with JLA . Join Olivia Nolan , business development director for care, and JLA's in-house chemist Lucy Cripwell as they discuss: Thermal disinfection programmes Remote maintenance and monitoring Why care homes need to buy machines that last Ozone technology and much more. Podcast hosted by Alan Rustad and kindly sponsored by Rotacloud . Listen to all our podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.
As the media partner for the Care Home Awards , Care Home Management is delighted to bring you this special podcast to help providers celebrate best practice. Join CHA commercial director Helen Warrilow and communications manager Rosie Pickering as they discuss why care homes should enter and how they can do it. Hear about new categories Practical advice on how to enter Deadlines News of the Awards dinner in London in May Sponsor news Podcast hosted by Alan Rustad . Listen to all our industry-leading podcasts here . Support the show Care Home Management is the UK's leading media brand for care home providers and managers.