Mato Q&A SMS Program

Sender and Messaging Purpose

Sender

Mato AI, operating the Mato Q&A listener question service at heymato.com.

Recipients

Podcast listeners who text a Mato Q&A show number or text START to a Mato Q&A number.

Purpose

Submit listener questions, confirm SMS consent, and receive limited updates if a question is reviewed, answered, or featured.

How SMS Consent Works

1. 1. A listener learns about a participating show's Mato Q&A number from a podcast episode, show page, host announcement, or public Mato Q&A page.
2. 2. The listener texts a question to the Mato Q&A number or texts START to begin the SMS opt-in flow.
3. 3. Mato Q&A replies with a confirmation prompt. If the listener sent a question, the question is held as pending consent.
4. 4. The listener must reply YES before the question is submitted and before any follow-up Q&A SMS updates are sent.
5. 5. The listener can reply STOP to opt out or HELP for help at any time.

Program Disclosures

• Message frequency varies based on listener activity.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for help.
• SMS participation is optional and is not required to listen to a podcast, submit a web question, use Mato, or make a purchase.
• Mato does not share mobile opt-in data or SMS consent with third parties or affiliates for marketing or promotional purposes.

Sample SMS Messages