Published by Heather Smith | Accountant & Storyteller
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Exploring the intersections of accounting, technology and modern practice methodologies. Each month guests share how they built their business and how your business or clients can use technology to be more effective and efficient. This may include exploring: *How you can implement and integrate business tools with your online accounting software to automate processes, improve productivity, and profitability; *How to build a business developing business apps; or *How to build a tech stack that meets your business needs or introduce your clients to them. Brilliant guests include entrepreneurs, founders, business consultants, accountants, bookkeepers, small business owners, cloud advisors, developers, cloud integrators and solution providers. Hosted by Heather Smith, an award winning Chartered Accountant with a flair for storytelling. Heather is obsessed with how effective automation and integration can produce timely clean data, to surface information for brave, fast data-informed ...
Discover the biggest announcements from XeroCon London 2026, including Xero Force, Partner Hub, Smart Document Capture, AI-powered automation, and what's next for accountants. At XeroCon London 2026, Xero unveiled a wave of AI-powered innovations designed to help accountants and bookkeepers work more efficiently while supporting the needs of increasingly complex businesses. In this episode, Heather Smith speaks with Diya Jolly, Chief Product and Technology Officer at Xero, about the company's latest product announcements, the thinking behind its AI strategy, and how these developments will shape the future of the Xero ecosystem. XeroCon London 2026 highlights: Xero celebrates reaching five million subscribers and unveils major product announcements, including Xero Force, Xero Ultra and the new Xero Partner Hub. Smarter practice workflows: Learn how Book Health, Month End Readiness, Auto Bank Reconciliation and Smart Document Capture use AI to reduce manual work and improve bookkeeping accuracy. Building for larger businesses: Discover why Xero Ultra has been introduced and how Xero plans to support businesses as they grow without requiring a move to enterprise software. The future of AI at Xero: Diya explains Xero Force, AI agents, practical automation, and how AI is being embedded across the platform to help accountants deliver greater value. Lessons from the Australian outages: An open discussion about the AWS infrastructure incident, what happened behind the scenes, and how Xero is strengthening platform resilience. Whether you're an accountant, bookkeeper or Xero user, this conversation offers an inside look at the strategy, technology and product direction emerging from XeroCon London 2026. It provides valuable context behind the announcements and practical insights into how AI and automation are set to transform accounting workflows in the years ahead. Apps & Tools Mentioned: Xero, Xero Partner Hub, Book Health, Month End Readiness, Auto Bank Reconciliation, Smart Document Capture, Hubdoc, Xero Files, Xero Force, Xero Ultra, Xero Payments, AWS, Amazon Web Services, OCR, JAX, AI Studio, Microsoft Copilot, ChatGPT Episode resources and links: Diya Jolly Linkedin https://www.linkedin.com/in/diyajolly/ Xero https://www.xero.com/ If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
The second quarter of 2026 has delivered another wave of innovation across the accounting technology landscape. In this episode, Heather Smith is joined by Tyler Caskey from The Bean Counters to unpack the recent product releases, AI developments, payroll changes, reporting enhancements, and practice management updates shaping the profession. Alongside practical commentary on the latest features from leading accounting platforms, they discuss cybersecurity lessons, the impact of industry layoffs, emerging AI-first accounting systems, and several standout apps that deserve attention. Whether you're an accountant, bookkeeper, advisor, or business owner, this episode offers practical insights to help you stay informed and identify technology worth exploring. Key discussion points Heather and Tyler discuss major updates from QuickBooks , MYOB , Xero and Easy Business App , including AI-powered reconciliation, open banking developments, Employment Hero integration, and evolving automation features. They explore emerging accounting platforms including Digits and Prosaic , examining how AI-native general ledgers could reshape the future of bookkeeping and financial management. The conversation covers important payroll and compliance developments, including Beam , Employment Hero , Tanda , and practical considerations for Australian businesses adapting to the new requirements. A wide range of specialist apps are highlighted, including RecHound , XBert , Calxa , HoneyBook , TaxDome , MinuteDock , DataSights , Archer Cards, Hello Cashflow , Kloud Connect , WorkGuru , EzyCollect and many more, with practical commentary on where each solution fits. Heather also shares her recent experience recovering a compromised Google account, reinforcing the importance of cybersecurity, strong authentication, backup recovery methods, and maintaining trusted professional networks. The accounting technology ecosystem continues to evolve at an incredible pace, with AI, automation, compliance, and integration driving much of the innovation. While not every new feature will suit every business, understanding what's available helps accountants and bookkeepers make better technology decisions for themselves and their clients. This episode provides a practical snapshot of where the industry is heading and highlights the solutions that are genuinely worth keeping on your radar. This episode is also syndicated to Accountants Daily Under the Hood podcast. Read here how I work with some solutions mentioned https://endorsementdisclosure.com/ Apps & Tools Mentioned: Apps & Tools Mentioned: Dext – https://dext.com/ Google Workspace (Gmail) – https://workspace.google.com LinkedIn – https://www.linkedin.com GoCardless – https://gocardless.com Reddit – https://www.reddit.com QuickBooks – https://quickbooks.intuit.com Employment Hero – https://employmenthero.com MYOB – https://www.myob.com MYOB Solo – https://www.myob.com/au/products/solo Airwallex – https://www.airwallex.com NAB Connect – https://www.nab.com.au/business/internet-banking/nab-connect CommBiz – https://www.commbank.com.au/business/online-banking/commbiz.html ING – https://www.ing.com.au Xero – https://www.xero.com Claude – https://claude.ai Anthropic – https://www.anthropic.com Easy Business App – https://easybusinessapp.com.au Digits – https://digits.com Ignition – https://www.ignitionapp.com Karbon – https://Karbonhq.com Reach Reporting – https://reachreporting.com Prosaic – https://www.prosaic.works/ Zoho – https://www.zoho.com RecHound – https://rechound.com Easy Month-End – https://easymonthend.com HoneyBook – https://www.honeybook.com TaxDome – https://taxdome.com XBert – https://www.xbert.io/ Calxa – https://www.calxa.com Beam – https://www.beamconnect.com.au Hero Force – https://employmenthero.com Tanda – https://www.tanda.co MinuteDock – https://minutedock.com Google Authenticator – https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en&pli=1 Microsoft Authenticator – https://www.microsoft.com/security/mobile-authenticator-app Xero Verify – https://www.xero.com/security/two-step-authentication Archa Cards – https://www.archa.com.au/ Wise – https://wise.com Weel – https://www.weel.com.au DataSights – https://datasights.co Microsoft Azure – https://azure.microsoft.com Power BI – https://powerbi.microsoft.com Lovable – https://lovable.dev Cadence – https://cadenceapp.com.au Hello Cashflow – https://www.hellocashflow.com/ Float – https://float.app Kloud Connect – https://www.kloudconnect.com.au/ FYI – https://fyidocs.com SharePoint – https://www.microsoft.com/microsoft-365/sharepoint com.au – https://pay.com.au EzyCollect – https://ezycollect.com.au Apple Pay – https://www.apple.com/apple-pay Google Pay – https://pay.google.com WorkGuru – https://www.workguru.io Dashboard Insights – https://dashboardinsights.com.au Wagepoint – https://wagepoint.com Sage – https://www.sage.com Episode resources and links: Tyler Caskey : https://www.linkedin.com/in/tylercaskey/ The Bean Counters : https://www.thebeancounters.com.au/ If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
Not every opportunity that lands in your inbox is the right fit. In this episode, Heather (me!) explores the concept of "handball referrals" and why passing opportunities to the right person can strengthen relationships, build trust, and create value across the accounting profession. Drawing on real-world examples from speaking engagements, networking experiences, and community involvement, she shares practical advice on becoming a thoughtful connector within your professional network. Key Discussion Points Why saying "no" can be the most professional response when an opportunity falls outside your expertise. How to identify the right person in your network and make meaningful referrals. The importance of maintaining professional credibility by matching opportunities with genuine expertise. Lessons learned from speaking engagements, panel discussions, and community involvement. How strategic introductions build trust, strengthen industry relationships, and contribute to long-term professional success. Conclusion Professional networks thrive when people actively support one another. Whether it's a speaking opportunity, client referral, advisory role, or project, taking a few minutes to connect the right people can have a lasting impact. Heather encourages listeners to think beyond simply declining opportunities and instead consider how they can contribute to a stronger, more connected accounting community. Episode resources and links: If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
Technology should make accounting firms more efficient, but many firms have accumulated layers of disconnected tools that create complexity rather than clarity. In this discussion, Heather Smith is joined by Tyler Caskey from The Bean Counters and John Munden from Cloud Office to explore how firms can simplify their technology stack, improve workflow visibility, reduce manual work and make better technology decisions. Key Discussion Points Tyler Caskey shares why firms often accumulate too many disconnected tools and how visualising workflows can reveal inefficiencies. John Munden explains how standardised workflows help reduce bottlenecks, improve onboarding and create consistency across teams. The panel discusses common technology traps including decision fatigue, duplicated processes and underutilised software. Practical advice is shared on auditing a tech stack, identifying manual processes and prioritising integrations. The conversation explores leadership, change management, client communication challenges and the future role of automation and API-driven workflows. The key takeaway is that firms do not need more technology. They need better connected technology, clearer workflows and a structured approach to change. By focusing on visibility, automation and process consistency, accounting firms can reduce overwhelm and create scalable systems that support long-term growth. Episode resources and links: Tyler Caskey : https://www.linkedin.com/in/tylercaskey/ John Munden : https://www.linkedin.com/in/jmunden/ Cloudoffis : https://cloudoffis.com.au/ Apps & Tools Mentioned Xero, SharePoint, APS, Excel, Microsoft Lists, HandiSoft, BGL, NowInfinity, FYI Docs, Xero Practice Manager, Content Snare, Annature, Adobe Sign, DocuSign, Employment Hero, MYOB, QuickBooks, Stripe, Pinch Payments, Macquarie Bank Feeds, Mayday, Seamless If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
Accounting technology leader Ben Richmond joins the podcast to discuss his remarkable journey from regional accounting practice in New Zealand to becoming President and CEO of WagePoint in Canada. Drawing on decades of experience across public practice, corporate finance, Xero’s international expansion and payroll technology, Ben shares lessons on leadership, customer relationships, change management and the future of accounting. The conversation explores how accountants can broaden their career horizons, embrace public speaking, leverage AI effectively and build more meaningful advisory relationships with clients. Ben also reflects on what it takes to grow software businesses across different countries and why the accounting profession remains one of the most impactful careers available today. Key Discussion Points Ben Richmond's career journey from public accounting to Xero and WagePoint. Lessons learned scaling accounting technology across New Zealand, the US and Canada. Why public speaking, emotional intelligence and relationship skills matter more than ever. The opportunities and challenges AI presents for accountants and bookkeepers. How payroll, advisory and specialist services create valuable growth opportunities. Ben’s perspective offers a refreshing blend of optimism and realism. While acknowledging the disruption created by AI and rapid technological change, he argues that accountants and bookkeepers who embrace innovation, strengthen their advisory capabilities and invest in relationships are exceptionally well positioned for the future. The discussion highlights the importance of curiosity, adaptability and customer-centric thinking in both accounting and software businesses. Apps & Tools Mentioned: Ben Richmond : https://www.linkedin.com/in/ben-richmond-ca-b8794220/ WagePoint https://www.wagepoint.com/ Xero https://www.xero.com Stripe https://stripe.com/ QuickBooks, https://quickbooks.intuit.com Episode resources and links: If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
I sat down with Paul Wittich, General Manager APAC at Dext, to explore how the platform is evolving beyond document capture into a fully automated bookkeeping workflow. We discuss AI Assist, payments, underused features, pricing transparency and what 2026 looks like for the profession. Paul’s career journey from management accountant to APAC leader at Dext Dext’s evolution from OCR tool to end-to-end bookkeeping automation platform AI Assist and how it learns user behaviour to reduce repetitive work Underused features: Vault, supplier statements, supplier rules and practice insights Pricing transparency, ecosystem competition and what is coming next in 2026 The profession is shifting rapidly. As AI accelerates change, the firms that embrace automation thoughtfully and strategically will be best positioned to move beyond compliance and into higher-value advisory services. Episode resources and links: https://dext.com/ https://www.linkedin.com/in/paulwittich/ If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
This episode is a personal and confronting reflection on how quickly even a cyberaware professional can lose control of a long-standing Gmail account. What began as a seemingly legitimate brand collaboration unfolded into a carefully orchestrated phishing attack that removed all security measures within seconds. The experience highlights how modern cybercrime blends patience, credibility signals, automation and psychological triggers to bypass even cautious users. The phishing grooming process and credibility signals used • The red flags hidden in plain sight • What happened in the 60-second account takeover • The recovery journey and escalation through professional networks • Three essential security measures: 2FA, passkeys and backup codes This story is not about fear. It is about awareness, practical action and understanding how sophisticated attacks have become. The lesson is simple: five minutes of security setup can prevent four days of stress. Apps & Tools Mentioned: 1Password, LastPass Authenticator, Coursera, Impact, Google, Gmail, Revolut, Claude, ChatGPT, LinkedIn, Twitter, TeamYouTube Episode resources and links: Alex falcon Huerta’s story : https://www.linkedin.com/posts/alexfalconhuerta_fraud-alexfalconhuerta-share-7394786345610682370-s-49/ https://cyberwardens.com.au partners with the Australian Government to deliver free online security courses with verifiable CPD. If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
This episode explores how a Chartered Accountant can move beyond traditional finance roles to create meaningful community impact. Josh Hickford shares his journey from Big Four accounting and banking to founding a cancer support app and leading Taranaki Foundation. It is a conversation about resilience, technology, philanthropy and the evolving role of accountants in a digital world. Josh Hickford’s career journey from PwC and TSB Bank to CEO of Taranaki Foundation Founding Ripple after a Hodgkin’s lymphoma diagnosis in partnership with the Cancer Society Building a donor journey using digital tools like Raisely and Stripe Technology, automation and trust in community foundations Why human connection remains central to the future of Chartered Accountants This episode reminds us that accounting is not just about compliance or reporting. It is about leadership, confidence and using financial skills to build stronger communities. Technology may accelerate the journey, but purpose and people still lead the way. Apps & Tools Mentioned: Raisely - https://www.raisely.com/ Sharesies https://sharesies.com.au/ Stripe, GoFundMe, Otter.ai , Xero, Episode resources and links: https://www.linkedin.com/in/joshhickford/ https://taranakifoundation.org.nz/ If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
In this episode, I sit down with Trent Yesberg, founder of Twine Apps and director of Regional Business Services in Townsville. We explore the realities of subscription billing, SaaS development, and what AI means for accounting firms today. This conversation moves from practical billing frustrations to the future of automation in our profession. Trent’s journey from banking to building Regional Business Services and launching Twine Apps The problem Twine Biller solves around subscription billing and margin recovery Fixed fees vs mixed fees and passing on vendor price increases Launching at Accounting & Business Expo and navigating Pitch Fest AI, agents, automation and real examples saving hours inside a bookkeeping firm This episode is a grounded, practical look at innovation from inside the profession. It is about solving real problems, protecting margins, and staying curious in a rapidly shifting tech landscape. Apps & Tools Mentioned Twine Biller – https://twineapps.co Twine Apps – https://twineapps.co Regional Business Services – https://www.regionalbusinessservices.com.au Ignition – https://www.ignitionapp.com QuickBooks – https://quickbooks.intuit.com Xero – https://www.xero.com MYOB – https://www.myob.com Zoho – https://www.zoho.com Uber Eats – https://www.ubereats.com DoorDash – https://www.doordash.com Deliveroo – https://deliveroo.com Employment Hero – https://employmenthero.com Claude – https://claude.ai OpenAI – https://openai.com Substack – https://substack.com LinkedIn – https://www.linkedin.com Facebook – https://www.facebook.com Otter.ai – https://otter.ai Episode resources and links: Twine Biller : https://twineapps.co Twine Apps : https://twineapps.co Trent Yesberg : https://www.linkedin.com/in/trent-yesberg-52b35366/ If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
The first quarter of 2026 has delivered an extraordinary wave of AI-powered enhancements, mid-market strategy shifts and workflow automation upgrades across the accounting technology ecosystem. This session, presented at the Sydney Accounting and Bookkeeping Expo, dives deep into what matters, what is hype, and where firms should pay attention. MYOB Solo, MYOB AI BAS checks and Intuit Accountant Suite signal strong practice management evolution Xero Ultra beta, dashboard upgrades and API pricing changes reshape the mid-market and app ecosystem Karbon recurring billing, AI agents and Uncat integration enhance workflow efficiency Paidnice transforms debt collection automation, alongside major payroll innovation from Tanda Fathom AI commentary, Dext AI Assist and Dashboard Insights BAS Pro elevate advisory conversations As always, the key message is this: block time in your calendar and properly explore these features. Many of these releases can immediately improve efficiency, reduce risk and deepen client advisory if implemented thoughtfully. Jump across to the blog here : https://www.heathersmithsmallbusiness.com/blog/ for all the links so you can deep dive into the details. The podcast is also released on Accountants Daily Momentum Media’s Under The Hood brand : https://www.accountantsdaily.com.au/technology/22289-under-the-hood-accounting-tech-update-for-q1-2026 MYOB – https://www.myob.com MYOB Solo – https://www.myob.com/au/products/solo Intuit Accountant Suite – https://quickbooks.intuit.com/accountants/ Xero – https://www.xero.com Xero Ultra – https://www.xero.com Cloudoffis - https://cloudoffis.com.au/ Uncat – https://www.uncat.com Karbon – https://www.karbonhq.com Paidnice – https://www.paidnice.com A2X – https://www.a2xaccounting.com Tanda – https://www.tanda.co Emerge – https://www.emergeapp.net Restoke – https://www.restoke.ai AdvisorLi – https://www.advisorli.com Jazoodle – https://www.jazoodle.com Fathom – https://www.fathomhq.com Employment Hero – https://www.employmenthero.com LinkedIn – https://www.linkedin.com ActiveCollab – https://activecollab.com Calcs – https://www.calcs.com.au Dashboard Insights – https://www.dashboardinsights.com.au Sharesight – https://www.sharesight.com Botkeeper – https://www.botkeeper.com Zendu – https://www.zendu.com NAB Bookkeeper – https://www.nab.com.au/business/accounts/online-accounting SuiteFiles – https://www.suitefiles.com Zapier – https://www.zapier.com Process Street – https://www.process.st EzzyBill – https://www.ezzybills.com/ Procore – https://www.procore.com ServiceM8 – https://www.servicem8.com/au/ Dext – https://www.dext.com MYOB Discover Live – https://www.myob.com/au/events/discover-live Xerocon – https://www.xero.com/events NetSuite SuiteWorld – https://www.netsuitesuiteworld.com Intuit Connect – https://www.intuit.com/connect Episode resources and links: Accounting & Business Expo : https://www.terrapinn.com/exhibition/accounting-business-expo/index.stm If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
In this episode, I share a practical and grounded introduction to the Second Brain concept, tailored specifically for accountants and bookkeepers. Originally delivered at the Sydney Accounting and Business Expo, this session explores how to better capture, organise and leverage the constant stream of information we face every day. If you are feeling overloaded, context switching constantly, or struggling to retrieve your best ideas when you need them, this conversation will resonate. The Second Brain concept popularised by Tiago Forte and why it matters for accounting professionals The CODE framework: Capture, Organise, Distil, Express Practical tools including Obsidian, Google Keep, Evernote and voice memos Using platforms like LinkedIn and newsletters as part of your knowledge system How a trusted external system reduces decision fatigue and creates space for strategy, creativity and better advisory A Second Brain is not about adding complexity. It is about creating a reliable system that supports your professional thinking. When you trust where your knowledge lives, you free up energy to serve clients, think strategically, and innovate with confidence. Book Building a Second Brain by Tiago Forte Apps & Tools Mentioned Obsidian – https://obsidian.md Google Keep – https://keep.google.com Evernote – https://evernote.com Otter.ai – https://otter.ai LinkedIn – https://www.linkedin.com ChatGPT – https://chat.openai.com Episode resources and links: Accounting & Business Expo : https://www.terrapinn.com/exhibition/accounting-business-expo/index.stm If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
This special panel episode, recorded live at Accounting Business Expo, explores AI tools that are genuinely useful right now for accounting firms. With perspectives from firm owners and a software vendor, the discussion covers practical implementation, guardrails, and real-world results. Chris Wheatley, Kylie Baxter, and Tim Garth share how AI fits into their tech stacks Liam Hindle shares MYOB’s vendor perspective, including how AI is automating BAS preparation and removing the “work around the work” so accountants can focus on higher-value advice. Meeting transcription tools like Otter, Fireflies and Copilot are becoming essential Workflow automation using tools like n8n and ClickUp is reducing admin time AI agents, sentiment analysis and BAS automation are emerging opportunities Guardrails matter: paid accounts, privacy settings, and compliance boundaries are critical The conversation reinforces that AI is not about hype. It is about removing grunt work so accountants can focus on strategic client advice and better outcomes. Apps & Tools Mentioned: Otter – https://otter.ai Fireflies – https://fireflies.ai Microsoft Copilot – https://copilot.microsoft.com Practice Ignition – https://www.practiceignition.com Ignition – https://www.ignitionapp.com Practice Protect – https://practiceprotect.com Change GPS – https://www.changegps.com Dext – https://dext.com MYOB AE – https://www.myob.com/au/products/practice-solutions/accountants-enterprise AccountKit – https://www.accountkit.com.au Xero XPM – https://www.xero.com/au/practice-manager BGL – https://www.bglcorp.com BGL Infinity – https://www.bglcorp.com/infinity Annature – https://annature.com.au Seamless – https://www.seamless.com.au Content Snare – https://contentsnare.com Law Cyborg – https://lawcyborg.ai n8n – https://n8n.io ClickUp – https://clickup.com Claude – https://claude.ai Cursor – https://cursor.sh Glean – https://www.glean.com Abby – https://www.abby.com.au OMBLE – https://www.omble.com.au Planful AI – https://www.planful.ai MYOB AI BAS – https://www.myob.com Twine Apps – https://twineapps.com.au Twine Biller – https://twineapps.com.au Xero – https://www.xero.com Intuit – https://www.intuit.com Employment Hero – https://employmenthero.com Episode resources and links: Chris Wheatley, Director, Scope Accounting : https://www.linkedin.com/in/chris-wheatley-fca-29398533/ Scope Accounting : https://www.scopeaccounting.com.au/ Small Business Accountants & Advisers Brain Trust, Australia FaceBook Group https://www.facebook.com/groups/977122739056681 Kyelie Baxter, Managing Director, IQ Accountants https://www.linkedin.com/in/kyelie-baxter-fcpa-43224334/ https://iqaccountants.com.au/ Tim Garth, Podcountant, Director and Co-host of the Two Drunk Accountants Podcast, CATS Accountants https://www.linkedin.com/in/tim-garth-11721370/ CATS Accountants : https://catax.com.au/ Two drunk Accountants : https://twodrunkaccountants.com.au/ Liam Hindle, General Manager - Product, MYOB https://www.linkedin.com/in/liamhindle/ https://www.myob.com/au Accounting & Business Expo : https://www.terrapinn.com/exhibition/accounting-business-expo/index.stm If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
The Sydney Accounting & Business Expo 2026 was one of the most energised and well-attended events I have seen in years. AI dominated the conversation, AML reform is reshaping workflows, and innovation across practice management, tax research, onboarding and payments is accelerating fast. This episode captures conversations directly from the expo floor. You will hear insights from keynote takeaways and interviews with founders, product leaders and firm owners building practical solutions for modern accounting firms. Key Discussion Points AI Strategy & LLM Insights, including commentary on Claude, ChatGPT, prompting techniques and why leaders must build hands-on AI capability Practice Management solutions on AI-enabled workflows, month-end automation, advisory reporting and co-worker agents AML & Client Onboarding Tools featuring Seamless, Content Snare and Annature responding to Tranche 2 requirements Tax Research Innovation with Law Cyborg and Tax Guru AI focused on verified, citation-backed AI research Firm Evolution & Financial Independence, including Natalie Lennon’s lifestyle firm model and Shaye Thyer’s CFO advisory for female founders The common theme throughout the expo was clear. We are in another platform shift. Firms that lean into AI experimentation, workflow automation and smarter onboarding processes will create capacity, improve margins and better serve clients. This episode is a snapshot of where the profession stands right now. Curious, slightly cautious, but moving forward with intention. Here is who I spoke with: Kayur Patel – Director, Gen AI & Emerging Tech at PwC Kayur unpacked AI with clarity and calm authority, encouraging accountants to become hands-on fast followers and treat AI as a trained digital team member rather than a magic solution. I shared his insight in my own words. Natalie Lennon – Two Sides Accounting Natalie shared her journey of intentionally redesigning her firm around lifestyle and purpose, reminding us that success in practice is something we can define and rebuild on our own terms. Mary Delaney – CEO of Karbon Mary spoke with deep conviction about the future of AI-enabled firms, where humans and intelligent systems work side by side to elevate the work accountants do best. Manraj Singh Rahi – Product Lead, Law Cyborg Manraj explained how structured, citation-led AI can support confident tax research, positioning technology as a reliable second set of eyes rather than a risky shortcut. Samuel David – Founder of Actually Count Samuel shared a heartfelt journey from persistence in his studies to building a solution that removes BAS friction, showing how lived experience often drives the most practical innovation. Clayton Woods – Co-founder of Seamless Clayton highlighted the quiet inefficiencies in onboarding and re-engagement, demonstrating how thoughtful automation can simplify processes accountants have long accepted as clunky. James Rose – Co-founder of Content Snare James reflected on solving one of the profession’s most persistent frustrations, turning the back-and-forth of client data collection into a structured, accountable process. Ben Gill – Executive Director, Lightyear Docs Ben reframed document creation as an opportunity for deeper client value, encouraging accountants to step into conversations around asset protection and long-term wealth. Michael Jeffries – CEO of Tax Guru Michael outlined a future where highly specialised AI agents deliver fast, structured tax insights, backed by curated expertise rather than generic internet scraping. Shaye Thyer – Finance Coach for Women in Business Shaye brought a powerful blend of practical financial strategy and lived experience, focusing on helping women build capability, confidence, and genuine financial independence. Corey Cacic – CEO of Annature Corey shared how Annature continues to evolve from e-signing into a broader workflow solution, with a strong focus on practical compliance and making everyday processes smoother for firms. Apps & Tools Mentioned: Claude – https://claude.ai ChatGPT – https://chat.openai.com Perplexity – https://www.perplexity.ai Copilot (Microsoft Copilot) – https://copilot.microsoft.com Karbon – https://karbonhq.com Seamless – https://seamlessapp.com.au Content Snare – https://contentsnare.com Annature – https://annature.com.au Law Cyborg – https://lawcyborg.com Tax Guru AI – https://taxguru.ai LightYear Docs – https://lightyeardocs.com.au Actually Count – https://actuallycount.com Xero – https://www.xero.com XPM (Xero Practice Manager) – https://www.xero.com/au/accounting-software/practice-manager/ FYI – https://www.fyidocs.com Dropbox – https://www.dropbox.com Suite Files – https://suitefiles.com Zapier – https://zapier.com Episode resources and links: Kayur Patel - Director, Gen AI & Emerging Tech at PwC https://www.linkedin.com/in/kayur-patel-nz/ Shared an overview of two talks he gave on AI. Natalie Lennon of Two Sides Accounting linkedin.com/in/natalielennon twosides.com.au Mary Delaney, CEO of Karbon linkedin.com/in/marywdelaney karbonhq.com Manraj Singh Rahi Product Lead at Law Cyborg linkedin.com/in/manraj-singh-rahi law https://www.lawcyborg.com/au/ Samuel David, founder of Actually Count https://www.linkedin.com/in/samuelpravindavid/ linkedin.com/in/samuelpravin Clayton Woods, co-founder Seamlss linkedin.com/in/0claytonwood seamlss.com.au James Rose, co-founder Content Snare https://www.linkedin.com/in/jamesrose0/ https://contentsnare.com/ Ben Gill, Executive Director of Light Year Docs https://www.linkedin.com/in/ben-gill-b336b928/ https://www.lightyeardocs.com.au/ Michael Jeffries, CEO of Tax Guru https://www.linkedin.com/in/mjeffriess/ https://www.tax-guru.ai/ Shaye Thyer, Finance Coach for women in business linkedin.com/in/shayethyer https://www.wearepallas.io/ Corey Cacic, CEO of Annature linkedin.com/in/coreyannature https://www.annature.com.au/ Accounting & Business Expo: https://www.terrapinn.com/exhibition/accounting-business-expo/index.stm If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
This episode was recorded on the way to the Sydney Accounting & Business Expo, offering a candid and practical conversation about AI in practice, peer communities, vendor relationships and the evolving accounting profession in Australia. Chris Wheatley shares insights into running a 10 FTE suburban accounting practice with 1,900 clients Discussion on AI in accounting tools and how most firms are already using it The growth and impact of the Small Business Accountants & Advisors Brain Trust Facebook group Peer-to-peer recommendations versus traditional vendor marketing The rise of alternative and non-bank lending in the SME space This conversation highlights the importance of community, practical tech adoption and staying grounded while navigating change in the accounting profession. Episode resources and links: Chris Wheatley, Director, Scope Accounting : https://www.linkedin.com/in/chris-wheatley-fca-29398533/ Scope Accounting : https://www.scopeaccounting.com.au/ Small Business Accountants & Advisers Brain Trust, Australia FaceBook Group https://www.facebook.com/groups/977122739056681 Accounting & Business Expo : https://www.terrapinn.com/exhibition/accounting-business-expo/index.stm If this episode helped you, the best way to support the show is to leave a review somewhere as it helps more people find us. And if you want to continue the conversation, come find me Heather Smith | Accountant and Storyteller on: LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
A practical conversation, with Tyler Caskey, Dan Osborne and Heather Smith, hosted by John Munden, on how accounting firms can grow through better systems, small efficiency improvements and intentional technology adoption including AI, automation and advisory insights. Presented by Cloudoffis . Cloud Office is an Australian cloud-based platform that helps accountants and auditors streamline SMSF audits, tax workpapers and compliance workflows. Summary Accounting firms are entering a new phase of growth where success is no longer measured only by revenue. In this discussion, we explore how modern practices are improving profitability, efficiency and lifestyle outcomes through smarter systems and technology adoption. The panel shares practical advice on reviewing your tech stack, identifying pain points and adopting automation that removes administrative tasks rather than replacing professional judgement. AI is already transforming workflows through data analysis, receipt capture, executive summaries and financial insights. Importantly, the conversation also highlights the need for clear AI policies, strong client data protection and thoughtful implementation. As accounting technology continues to evolve, firms that focus on small improvements, better systems and intentional growth will be well positioned for the future. Apps & Tools Mentioned: Cloudoffis, Excel, Google Meet, Zoom, Xero, Hubdoc, Dext, Wheel, JAX, ChatGPT, Microsoft Copilot, Power BI, Intuit Contact details: Cloudoffis : https://cloudoffis.com.au/ Dan Osborne : https://www.linkedin.com/in/dan-osborne-985129121/ CATS : https://catax.com.au/ Two Drunk Accountants : https://twodrunkaccountants.com.au/ Tyler Caskey : https://www.linkedin.com/in/tylercaskey/ Bean Counters : https://www.thebeancounters.com.au/ John Munden : https://www.linkedin.com/in/jmunden/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
Fast-growing businesses eventually reach a point where their finance systems struggle to keep up. In this episode, CFO Anita Chow shares how Acusensus moved from a Xero and spreadsheet-based environment to a full ERP Oracle Netsuite platform to support rapid growth and international expansion. The discussion explores what triggers the shift to ERP, the challenges of managing multiple entities and growing transaction volumes, and the benefits of having a scalable financial infrastructure. The move dramatically improved automation across key areas such as reporting, lease accounting, and financial consolidation while enabling the finance team to spend more time partnering with the business. The conversation also highlights important lessons for finance professionals and advisors supporting scaling companies. Clean data, thoughtful change management, and clear success metrics are critical. Ultimately, technology is only the enabler. The real value comes from how finance teams use better systems to deliver insights, manage risk, and support strategic decisions. Apps & Tools Mentioned: NetSuite , Xero, Excel, ProSpend, Zone & Co, Netgain , Employment Hero , Airwallex, NetSuite Planning and Budgeting Contact details: Oracle Netsuite : https://www.netsuite.com/portal/home.shtml Acusensus : https://www.acusensus.com/ Anita Chow: https://www.linkedin.com/in/anita-chow-b77a0016/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
How do you modernise a family business when the older generation resists change? This episode explores emotional barriers, trust, and a practical tiny pilot approach to digital adoption. Summary In this episode, I explore the challenge of introducing new technology into long established family businesses. Inspired by a LinkedIn post from Tony Harcourt, we unpack why tech resistance is often emotional, not practical. Key discussion points: The generational technology gap in family businesses Emotional drivers behind software resistance: identity, control, pride, risk Insights from Xero’s behavioural research on tech adoption Why trust and communication shape innovation success The “Tiny Pilot” method for low risk digital change Practical scripts to reduce defensiveness and build collaboration Handling common objections like “It’s too expensive” or “We’ve always done it this way” The role of external advisors in supporting family dynamics Key Takeaway: Successful technology adoption in family businesses is about protecting legacy while reducing friction. Start small, make it reversible, and focus on outcomes, not features. Contact details: Tony Harcourt: https://www.linkedin.com/in/tony-harcourt/ LinkedIn Post: https://www.linkedin.com/feed/update/urn:li:activity:7432901025231159296/ WorkGuru https://workguru.io/ Behavioural Research by Xero https://www.xero.com/au/media-releases/behavioural-research-by-xero-uncovers-barriers-for-au-small-businesses/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
Cameron Anderson General Manager XBert What does AI fluency really mean for accountants and bookkeepers? This episode explores governance, prompting frameworks, and practical AI use cases you can apply immediately. Summary In this episode, we explore AI fluency for accountants and bookkeepers and what it really means in practice. From governance to prompting frameworks, we unpack practical steps firms can take today. Key Discussion Points What AI fluency means for modern bookkeeping firms Traditional AI vs Generative AI explained simply The AI and human partnership model Governance, ethics, and client disclosure considerations The RTRI prompting framework: Role, Task, Requirements, Instructions AI use cases across client communication, reporting, and operations Using AI for financial analysis and contextual insights Capacity planning and workflow intelligence Starting small and building sustainable capability Why data quality underpins every AI initiative Key Takeaways AI should augment human judgement, not replace it Start with low risk, easy to validate use cases Build AI capability alongside human skills Transparency and governance matter Small, consistent learning builds long term fluency Apps & Tools Mentioned XBert , Xero, ChatGPT, Gamma , Otter.ai, Fireflies.ai, Gmail, Microsoft Outlook Contact details: Cameron Anderson : https://www.linkedin.com/in/cameronanderson2/ XBert : https://www.xbert.io/ Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
AI is reshaping accounting roles, not replacing them. Explore what’s changing, emerging governance roles, and why strategic thinking and AI fluency matter more than ever. Summary As AI reshapes our profession, we're essentially seeing less demand for those routine tasks, a boom in strategic roles and new opportunities for those who understand the cross section between accounting and technology, so less routine, more strategy, more cross disciplinary. And today, I'd like to talk about what's changing in the roles, what's not changing in the roles, what new roles are emerging, and what accountants and bookkeepers should focus on now. Key discussion points: Why AI will replace tasks, not accountants The decline of routine compliance work The rise of advisory, virtual CFO and fractional CFO roles Emerging positions: AI governance, risk reviewers, AI audit trail designers The concept of AI “agent managers” AI fluency as a critical professional skill The growing importance of critical thinking and communication Ethical obligations in an AI-embedded profession Practical steps: auditing your task list and shifting time to interpretation Why governance frameworks and AI policies are now essential Key takeaways: AI augments judgement, it does not replace it Advisory creates value, productivity alone does not Ethics and professional standards become even more important Accountants are uniquely positioned to manage AI governance This is a leadership moment for the profession Contact details: Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
Kyelie Baxter shares how AI is changing accounting firm workflows, boosting outputs, and freeing up capacity, while still needing strong guardrails and human judgment. Summary In this episode, Kylie Baxter discusses how artificial intelligence is transforming accounting firms, client expectations, and internal workflows, without replacing the human element. Key discussion points include: Kylie’s journey from accountant to firm owner and governance leader Volunteering, advisory skills, and building confidence outside the firm How AI is being used safely inside an accounting practice Setting guardrails and values around AI adoption Digitising client admin and finance workflows Why accounts payable will become highly automated Why payroll still needs strong human involvement Paying staff based on outputs, not tools used Using AI to reduce mental load and prioritise tasks How AI is reshaping the competitive landscape for firms Key takeaway: AI is a powerful tool for efficiency and capacity, but accountants who apply judgment, governance, and strategy will remain irreplaceable. Kylie and I were guests of the LYD Unstoppable Growth Conference held at the JW Marriott Gold Coast Resort & Spa in one of the most amazing places in the world, Surfers Paradise! LYD stands for Light Year Docs , and it is a platform for creating verified legal documents including companies, trusts and commercial agreements. If that’s of interest to you, I’m sure the team would be happy to speak with you. Contact details: Kyelie Baxter : https://www.linkedin.com/in/kyelie-baxter-fcpa-43224334/ IQ Accountants : https://iqaccountants.com.au Accounting Apps newsletter: http://accountingapps.io/ Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/ YouTube Channel: https://www.youtube.com/ANISEConsulting X: https://twitter.com/HeatherSmithAU
