Beyond The Numbers With Christian Stevens

What separates a brokerage that gives its owner a job from one that builds real enterprise value? In this episode, Christian sits down with Rex Afrasiabi, founder of Bond Property Lawyers and New Chapter Legal, to unpack the systems, agreements and growth strategies behind a scalable broking business. Rex shares how Bond grew from zero to nearly 1,000 clients per month in just three years, as well as how AI could help one conveyancer manage up to 100 settlements per month. If you’re a mortgage broker who wants to scale beyond writing loans and build a business that lasts, this episode is for you. Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens:  LinkedIn: https://www.linkedin.com/in/propertyfinance/  Instagram: https://www.instagram.com/cmrstevens/  Connect with Rex Afrasiabi:  LinkedIn: https://www.linkedin.com/in/rexafra/  Instagram: https://www.instagram.com/rex_afrasiabi_lawyer/  2:30: Zero to Nearly 1,000 Clients a Month in Three Years 6:48: The Goal to Take Bond From Startup to an ASX Listing 7:45: AI Could Lift Capacity From 20 to 100 Settlements Per Conveyancer 9:28: What Mortgage Brokers Can Learn From Real Estate Agents 11:46: The Three Brokerage Models 16:03: Mapping Ancillary Services Around the Complete Client Journey 17:25: Why 70% of Business Partnerships Break Down 21:48: The Contracts That Protect Your Brand, Employees and Trail Book 24:58: Aggregation Agreements 31:44: Why a Solo Brokerage Is Usually a Job, Not a Business 34:07: The Commercial Finance Opportunity Most Brokers Are Missing 35:17: 4,000% More Impressions and Six Warm Leads in Three Weeks 46:17: Why New Brokers Need Multiple Mentors

Bree Atkinson is the Head of Property Partnerships at Flint, based in the Newcastle team. After 12 years in real estate across property management, sales admin and agency leadership, Bree has now moved into broking partnerships. She brings a deep understanding of how agents, developers, property managers and buyers actually work. Bree talks through what property partnerships really look like when they are done properly, why understanding a partner’s world matters more than just asking for referrals, and how her real estate background has helped her build trust quickly with property professionals. For brokers, agents or anyone building referral relationships, Bree’s story is a reminder that great partnerships are not just about leads. They are about trust, consistency and knowing how to genuinely add value. Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Bree Atkinson: LinkedIn: https://www.linkedin.com/in/bree-atkinson-336305108/ Instagram: https://www.instagram.com/bree_atkinson_flintgroup/ 0:41 — 12 Years In Real Estate: From Leasing To Agency Leadership 2:05 — Property Management Lessons: Time, Conflict & Client Pressure 5:01 — What Property Partnerships Actually Do: More Than Referrals 7:28 — Real Estate Referral Strategy: Agents, PMs, Projects & Client Types 12:14 — Newcastle Growth: DA Trackers, Development & Future Corridors 15:20 — FY27 Partnership Vision: Thinking Bigger Than Local Referrals 25:09 — Biggest Client Lesson: Why Structure Matters Early 36:46 — Personal Brand: Why Social Media Compounds Like Property 42:58 — What Makes A Good Partnership: Engagement, Trust & Real Relationships

Matt Frawley is a mortgage broker at Shire Home Loans and a former professional rugby league player. After more than a decade across the NRL and Super League, Matt has now stepped into broking full time; bringing the same discipline, resilience and work ethic that kept him in professional sport for 11 years. Matt talks honestly about finishing as a professional athlete, losing the daily structure of sport, and starting again in a completely different industry. If you're a broker, athlete, business owner or anyone navigating a major career transition, Matt’s story is a reminder that the next chapter does not need to be rushed. It does need discipline, support and a willingness to do the reps. 1:17 — Bulldogs, Raiders & Super League — 11 Years In Professional Sport 4:14 — The Broking Pathway — Diploma, Work Experience & Shire Home Loans 6:28 — First Deals — Learning Credit, Policy & The Reality Of Broking 7:42 — Social Media Nerves — Putting Yourself Out There After Sport 9:59 — Inside Shire Home Loans — Mentorship, Support & Team Structure 15:10 — Athlete Transition — Identity, Structure & The Emotional Shift 17:53 — Short-Term Goals — Becoming A Good Broker First 19:02 — Fatherhood & Freedom — Building A Career Around Family 25:29 — Staying Connected To Footy — Coaching, Community & The Raiders 29:11 — Advice For Young Athletes — Money, Networks & Better Decisions 37:12 — Matt’s Property Journey — First Home, Investments & Options After Sport 42:08 — The Growth Lever — Teams, Outsourcing & Buying Back Time Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Matt Frawley: LinkedIn: https://www.linkedin.com/in/matt-frawley-7a252b92/ Instagram:https://www.instagram.com/mattfrawleybroker/

Jay Nash is the Founder of Empire Finance Mortgage Brokers, based in Shepparton, Victoria. After studying accounting, spending time at Westpac, Bendigo Bank and ANZ, and building nearly a decade of experience, Jay made the jump into broking 18 months ago — writing $60 million in his first year. This conversation goes well beyond moving from banking to broking. Jay breaks down the reality of launching a brokerage from scratch, why his first 18 months were both exciting and brutal, and how he went from solo operator to building a team with brokers and offshore loan processors. He talks about regional broking, asset finance, commercial clients, word of mouth, social media, learning to say no, and learning that success is not just about writing big numbers, but creating something sustainable that gives you back time with your family. If you're a banker, broker or finance professional trying to build a stronger business, serve clients better and create more freedom without burning out, this one's for you. 0:19 — From Accounting To Banking — Westpac, Bendigo Bank & ANZ 2:21 — What Banking Taught Him — Team Culture, Commercial Lending & Credit 5:15 — Why Broking — Building Something For Family, Not KPIs 7:42 — $60M First Year — Regional Lending, Smaller Deals & More Transactions 11:00 — FY27 Focus — Better Systems, Smarter Growth & More Family Time 13:50 — Learning From Others — Podcasts, PD Days & Peer-To-Peer Support 14:38 — Lead Flow — Shepparton, Word Of Mouth & Accountant Referrals 18:56 — Sustainable Growth — $80M Settled And Why Volume Isn’t Everything 22:15 — Social Media Strategy — Being Real, Building Trust & Staying Visible 25:52 — Finding The Right Niche — Regional Lending, Commercial & Self-Employed Clients 30:31 — Burnout Warning Signs — When Growth Starts Costing Too Much 37:31 — What Jay Would Do Differently — Saying No And Asking For Help Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Jay Nash: LinkedIn: https://www.instagram.com/empire_finance_brokers/ Instagram: https://www.linkedin.com/in/jay-nash-123363a6/

Avalon Bevan is the Founder and Mortgage Broker of Five Islands Finance, helping clients across Shellharbour, the South Coast and beyond navigate lending with a practical, relationship-first approach. After nearly ten years in loan processing, support and writing loans, Avalon launched her own business in December 2024 while raising three young boys — building around profitability, lifestyle and long-term client trust. But this conversation goes well beyond starting a brokerage. Avalon breaks down what it takes to go from support role to self-employed broker, why word of mouth is not enough, and why brokers need to build a brand to stay resilient through market changes. She also talks about self-employed clients, referral partners, credit policy, and running a business with three kids under four — showing that you can build a sustainable brokerage without doing everything the old way. If you're a mortgage broker trying to grow your brand, work smarter and build a business that fits your life — this one's for you. 2:08 — Starting In Broking — From Admin Trainee To Mortgage Broker 4:56 — The First 18 Months — Salary Replacement, Profit & Freedom 7:48 — Solo Operator Reality — Bottlenecks, Marketing & First Hires 12:17 — FY27 Growth Plan — Marketing, Content & Brand Building 13:01 — Word Of Mouth Isn’t Enough — Why Brokers Need Visibility 20:52 — Advice For New Brokers — Find A Mentor Who Actually Helps 22:14 — The Industry Debate — Part-Time Brokers, Deal Quality & Standards 24:46 — Policy Isn’t Black And White — Exceptions, Credit Papers & Common Sense Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Avalon Bevan: LinkedIn: https://www.instagram.com/fiveislandsfinance/ Instagram: https://www.linkedin.com/in/avalon-bevan-72430a133/

Sam Panetta is the Founder of Broker Coach and host of the Broker Coach Podcast — built around helping mortgage brokers grow stronger, more valuable businesses through strategy, accountability, community, marketing and sales. After starting in smash repairs, moving through futures trading, mortgage broking, credit, financial services and business ownership, Sam has turned Broker Coach into one of the fastest-growing coaching communities in the broking industry. But this conversation goes well beyond coaching. Sam breaks down why most brokers are not struggling because they cannot write loans — they are struggling because they do not know how to market, sell, choose a niche, build attention or position themselves properly. He explains why Broker Coach was built around strategy, accountability and community, how the crew has grown to more than 70 brokers in just 18 months, and why the next wave of broking will reward specialists who understand content, paid ads, personal brand and attention. From $12 million month milestones to AI making loan writing easier, influencer-style brokers, peer-to-peer learning and the future of broker consolidation, this is a direct look at what modern mortgage brokers need to understand next. If you're a mortgage broker trying to grow lead flow, build a stronger brand, find your niche and move from being “just the broker” to running a real business — this one's for you. 0:34 — From Smash Repairs To Finance — Property, Trading & Finding Broking 5:23 — From Broker To Coach — Building Aureus, Selling Up & Starting Again 8:39 — Marketing Times Ten — Why Sam Decided To Out-Market The Industry 11:14 — Inside The Crew — WhatsApp, Help Desk, Masterclasses & Long Lunches 14:06 — Joining Broker Coach — Game Plans, Coaching Tiers & Content Library 15:41 — FY27 Goal — 125 Members And A Hard Cap 18:01 — Where The Industry Is Heading — AI, Attention & Specialist Brokers 19:50 — The Average Broker Problem — Why $18M A Year Is Not Enough 20:26 — Marketing, Sales & Niches — The Skills Brokers Must Learn 25:30 — Broker Coach Success Stories — Harley, Nathan, Loop Loans & Attention 29:36 — Advice For New Brokers — Niche, Paid Ads & Content 31:33 — Girl Dad & Emotional Intelligence — Family, Leadership & Coaching Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Sam Panetta: LinkedIn: https://www.linkedin.com/in/sampanetta/ Instagram: https://www.instagram.com/sampanetta_/

Jordan Chantry is the Founder and Principal Broker of MVM Finance Group, a Melbourne brokerage built around relationships, not transactions. After starting in broking at 18, Jordan spent more than a decade working across admin, broker support, broking, operations and team management before launching MVM Finance Group in 2023 with a four-month-old baby at home. But this conversation goes well beyond starting a brokerage. Jordan breaks down how she built a business around limited hours, young kids, strong systems and ruthless time management,settling just under $50 million in her first year, taking six months off after having her second child, then still settling close to $61 million the following year. She talks about outsourcing, AI, client communication, database referrals, social media, and why brokers become the bottleneck when they touch too many parts of the file. She also gets into building a workplace that actually works for parents, hiring a team of mums, bringing on a five-month-pregnant employee, and why flexibility is not a weakness when the right people are in the right roles. For brokers trying to grow without working 70-hour weeks, Jordan’s story is a sharp reminder that better systems, clearer boundaries and smarter people can build a better business. If you're a mortgage broker, brokerage owner or finance professional trying to scale sustainably, use AI properly and build a team that does not depend on you for every decision — this one's for you. 2:21 — 10 Years Of Lessons — Learning What To Do And What To Avoid 4:10 — Starting MVM With A Baby — Building A Brokerage From The Couch 9:16 — Life As A Business — Time, Outsourcing & Mental Load 11:34 — No 70-Hour Weeks — How Jordan Works Around Young Kids 14:37 — AI For Assessments — Faster Responses, Cleaner Files & Better Approvals 19:44 — Inside The Team — Customer Care, Marketing & Offshore Support 22:06 — $50M In Year One — Database, Referrals & Personal Network Growth 24:41 — FY27 Growth Plan — $61M Settled, 30% Growth & Brand Building 27:14 — Hiring Mums — Flexibility, Talent & Looking Past The First 12 Months 34:57 — The Five-Year Vision — Brokers, Office Culture & Removing Key-Person Risk Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Jordan Chantry: LinkedIn: https://www.linkedin.com/in/jordan-chantry-51b17610a/ Instagram: https://www.instagram.com/jordanchantry.mvmfinancegroup/

Yousof Ahmadzai is the Head Broker of FlintInvest - Flint’s professional investor client network - and a specialist in helping property investors structure finance, scale portfolios and move quickly when opportunity appears. After eight years across CBA and ANZ, Yousof moved into broking and has quickly become one of the most active investor-focused brokers in the country. But this conversation goes well beyond investor lending. Yousof breaks down how FlintInvest settled $260 million in FY26, how he personally generated more than $105 million in settlements, and why professional investor clients need a very different level of structure, speed and post-settlement strategy. He talks through lender sequencing, borrowing capacity, equity releases, 90% LVR strategies, third-tier lenders, SMSF pathways, and why great investor broking is not just about getting one loan approved, it is about building the next three to five moves before the client even buys. If you’re a mortgage broker, brokerage owner or finance professional trying to understand investor lending, build better referral ecosystems and scale without losing client experience — this one’s for you. 1:47 — Banking Background — CBA, CommSec, ANZ & Finding Property Finance 6:21 — Scaling FlintInvest — Investor Strategy, Policy & Client Experience 7:17 — A Broker’s Daily Rhythm — 20–30 Conversations A Day 14:45 — B2B Funding Opportunity — Furnishing, Training Programs & Business Growth 24:01 — Speed To Lead — From 5 Leads To 200 Inbound Opportunities 27:25 — FY26 Results — $105M Personal Settlements & $260M FlintInvest Volume 34:42 — FY27 Goals — Doubling FlintInvest & Scaling Axios 37:16 — Team Structure — 5 Credit Analysts, 4 Processors & Post-Settlement Reviews 44:11 — Investor Policy Changes — Borrowing Capacity Down 30–50% 46:36 — Finding The Next Solution — How Good Brokers Respond To Policy Shocks Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Yousof Ahmadzai: LinkedIn: https://www.linkedin.com/in/yousoforbion/ Instagram: https://www.instagram.com/yousof.orbion/

Dustin Irwin is Senior Director of Corporate Sales at Cotality, leading the banking and finance sales team across Australia and New Zealand. In this episode, Dustin breaks down how property data became one of the most powerful tools in modern broking, from the early RP Data days to Cotality’s PropertyHub, now used by thousands of brokers and associates to order valuations, generate property reports and create better client conversations. He explains why the best brokers are no longer just writing loans, but using data to reduce uncertainty, build trust, shorten the buying cycle and turn one transaction into a lifelong client relationship. He also shares what high-performing brokerages are doing differently, why broker market share has pushed past 80%, how AI could change local market updates and client communication, and why trust still comes down to credibility, reliability, intimacy and low perceived self-interest. If you’re a broker trying to separate yourself from the market, become more fluent in property data and build stronger client relationships — this one’s for you. 2:34 — The Aussie Home Loans Moment — When Property Data Went Mainstream 7:13 — 30 Years In Property Data — From CD-ROMs To Cotality 12:40 — CoreLogic To Cotality — The Rebrand, Vision & Property Data Truth Set 19:39 — PropertyHub Explained — Valuations, Reports & Broker Workflows 22:10 — What’s Coming Next — Energy Efficiency, Climate Risk & Property Resilience 25:30 — What Top Brokers Do Differently — Lifetime Clients, Not Transactions 28:42 — Advice For New Brokers — Learn The Property Market, Not Just Lending 31:48 — AI & Local Market Updates — Scaling Better Client Communication 34:13 — Building High-Performance Teams — Hire Smarter People Than You 41:27 — The Trust Equation — Credibility, Reliability, Intimacy & Self-Interest Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Dustin Irwin: LinkedIn: https://www.linkedin.com/in/dustin-irwin/ Instagram: https://www.instagram.com/cotality_au/

Matt Pongrass is the Managing Director and Broker at Balaton Financial, an award-winning independent brokerage specialising in residential, commercial, business, asset and SMSF lending. Matt has ranked among Australia’s Top 100 brokers for five consecutive years. But this conversation goes well beyond another bank-to-broker story. Matt breaks down how he built one of the highest average loan-size brokerages in the country, why he deliberately avoided rate-driven clients from day one, and how Balaton Financial has grown from a small operation into a 20-plus person business with five relationship managers, four credit analysts, seven loan processors, two settlement officers and a new head of IT and tech. He unpacks the private-banking style structure behind the business: credit-first thinking, relationship managers, roundtable deal workshops, proposal documents, and why the best complex lending starts with character, cash flow and collateral. If you're a mortgage broker, brokerage owner or finance professional trying to move beyond transactional lending and build a proper advisory business, this one's for you. 0:53 — From Macquarie To Broking — Credit, Sales, Risk & The Jump At 30 6:45 — Highland Balaton Financial — The New Property-Finance Joint Venture 8:33 — Choosing The Right Client — Why Matt Avoided Rate-Driven Lending 14:23 — Negative Gearing Changes — The Real Borrowing Capacity Impact 18:14 — Inside The Business Model — 5 Relationship Managers, 4 Credit Analysts & 7 Processors 28:17 — The Growth Plan — Highland, Relationship Managers & One Shared P&L 31:07 — No Social Media Strategy — Growing Through Client Service & Referrals 37:49 — The $14M Portfolio Lesson — Why Honest Advice Comes Back 43:22 — The Broking Industry Problem — Low Barriers, Poor Mentoring & Consolidation 47:29 — Open-Book Leadership — Pay Well, Share The Numbers & Align The Team Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Matt Pongrass: LinkedIn: https://www.linkedin.com/in/matt-pongrass/

Matthew Hollinworth is a Flint Director and founding broker at Flint Newcastle. With experience across accounting, CBA business banking and mortgage broking, Matthew brings a rare mix of technical finance knowledge and client-facing energy to complex lending. This conversation goes well beyond the bank-to-broker story. Matthew breaks down how he moved from accounting into CBA business banking, why his first years in broking were like drinking from the fire hose, and how referral partnerships helped him build a self-employed and investor-heavy client base. He also opens up about joining Flint, moving from solo broker to director, how that shift has already led to a record lodgement month and a $100 million FY27 target. He dives deep into the biggest changes facing brokers right now: AI, offshore credit teams, Newcastle’s growth, self-employed lending policy, company structures, the 2026 budget changes, negative gearing, CGT, and why simple vanilla lending may become harder to defend as technology improves. If you're a mortgage broker trying to grow beyond doing everything yourself, or a finance professional working with complex clients, this one's for you. 3:59 — Business Banking Lessons — $1M Secured & $250K Unsecured Lending 7:37 — Referral Partner Strategy — Accountants, Planners & Shared Values 13:00 — 300% Growth Lesson — Why Support Teams Unlock Scale 19:15 — Inside Flint Engine — Nepal, Credit Teams & Remote Culture 25:09 — Record Growth At Flint — Biggest Month, Biggest Deal & $100M FY27 Goal 27:41 — AI In Mortgage Broking — Claude, Email Agents & The Next 12 Months 39:22 — 2026 Budget Changes — CGT, Negative Gearing & Borrowing Capacity Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens:  LinkedIn: https://www.linkedin.com/in/propertyfinance/  Instagram: https://www.instagram.com/cmrstevens/  Connect with Matthew Hollinworth:  LinkedIn: https://www.linkedin.com/in/hollinworth/  Instagram: https://www.instagram.com/hollinworth_flint/ 

Rachael McKenzie is the operations manager at Loan Gallery Finance, a 40-plus person brokerage with 27 loan writers, and a major FY27 recruitment drive ahead. She came into broking from the fitness industry after COVID, and has helped scale the brokerage without the wheels falling off. Rachael opens up about the real mechanics behind high-performance brokerages — splitting admin teams, managing construction progress payments, building documentation so anyone can step into a file, and creating a culture that works for senior brokers, young staff, parents and growing teams. She also breaks down Loan Gallery's next move: using two years of operational groundwork to recruit harder in Melbourne, bring brokers into a tighter system, and reduce the training burden from day one. She also shares the impact work behind Lioness Loans Co and Lioness Den: helping single mums build financial confidence, prepare for home ownership over 6 to 18 months, and eventually create housing models where part of the rent helps them save for a deposit. From being the first woman in her family to buy a property on her own, to using finance as a vehicle for generational change, Rachael brings a perspective the broking industry needs more of. If you're a mortgage broker, brokerage owner or operations leader trying to build a business that performs without burning people out — this one's for you. Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Rachael McKenzie: LinkedIn: https://www.linkedin.com/in/rachael-mckenzie-mortgages/ Instagram: https://www.instagram.com/finance_withrach/

Melissa Gielnik is the Managing Director of Smart Lending Mortgage Brokers, a 25-year mortgage broking veteran, former Deputy Chairman of the MFAA during the Royal Commission, and one of the most decorated female leaders in Australian financial service. She built Smart Lending from the ground up and has spent the last two and a half decades helping clients invest smart and generate wealth. This conversation covers what genuine longevity in the brokerage business actually looks like. Melissa breaks down her three-pronged growth strategy across social media, agents and referrals, why she believes Melbourne is wide open for hungry operators, and how a team with an average eight-year tenure, including an EA who's been with her 19 years, is her most underrated competitive advantage. She also gets into why she's made 2026 her year of visibility after years of staying deliberately under the radar, and what the next chapter of Smart Lending looks like heading into FY27. If you're a broker thinking about building something that lasts, this one is the episode for you. 1:54 — The Pivot That Changed Everything — Downsizing From Nine Brokers and $22M/Month 5:10 — 25 Years of Industry Evolution — Paper Fax Applications to AI-Assisted Processing 7:20 — Smart Lending's Three-Pronged Growth Strategy — Social, Agents and Referrals 10:08 — The 19-Year EA and Eight-Year Average Tenure — Why Team Loyalty Is the Edge 22:40 — The Year of Visibility — Why She Stayed Under the Radar and What Changed in 2026 26:45 — The Melbourne Opportunity — Why the Market Is Wide Open for Hungry Operators 32:20 — AI and Offshore — How Smart Lending Is Using Tech to Do More With Less 37:00 — Stepping Off the Tools — Boundaries, Systems and Getting Locked Out of Her Own Emails 43:47 — FY27 Plans — What Conquering Melbourne Actually Looks Like Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Melissa Gielnik: LinkedIn: https://www.linkedin.com/in/melissagielnik/ Instagram: https://www.instagram.com/melissagielnik/

Rushmi Shrestha is the General Manager of Flint Engine, running the entire support team behind Australia's fastest-growing mortgage brokerage. Rushmi manages an 80-person team across app docs, loan processing, credit, compliance, HR, training and tech; and is directly responsible for growing headcount 1000% in a single year! This conversation pulls back the curtain on what actually goes into building an offshore operation that works. Rushmi breaks down why culture, not systems, is the hardest thing to maintain at speed, how Flint Engine achieved ISO certification to solve data security at scale, and why she believes most Australian brokers are treating offshore talent as a back-office function when they could be building a fully capable team. If you're a broker thinking about offshore support, or curious what it takes to build a back-end operation that holds together at pace, this one will give you a real picture. Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Rushmi Shrestha: LinkedIn: https://www.linkedin.com/in/rushmi-shrestha-1902951b4/ Instagram: https://www.instagram.com/_rushmi.s_/

Niti Bhargava is the founder and principal broker of GB Financial, arrived in Australia at 20 with three master's degrees, was rejected from 26 jobs before landing a teller role at Bankwest, and spent the next 13 years climbing through CBA from teller to direct lender. But even with all the success she has, Niti left banking in 2020 and started building GB Financial on a tagline most brokers wouldn't dare put on their website: ethical lending, community first. This conversation goes well beyond the loan book. Niti talks about the financial literacy program she runs for migrated women, sessions that started with 60 women from Indian, African, Arabic and European backgrounds in a local MP's office, and now run quarterly with 40-50 attendees, supported by registered translators and local council funding. She also opens up about the cultural weight of being one of two daughters in a family where sons were considered assets and daughters liabilities, why her 16-year-old son is her biggest mirror and motivation, and what legacy actually means to her beyond the business. If you're a broker thinking about community impact, or curious what it looks like to build something meaningful alongside a profitable business, this one's worth your time. 1:05 — From India to Australia at 20 — Three Masters, No Job, and the First Break 3:17 — 13 Years at CBA — Teller to Direct Lender and the Shift to 24/7 Lending 10:14 — Financial Literacy for Migrated Women — How It Started and Why the Gap Is Bigger Than Language 12:14 — The Wake-Up Call Story — A Woman, $650K in Debt and a Husband Who Disappeared 20:01 — The Franchise Exit — Rebuilding From Zero Clients in 2024 23:07 — The Nurse Who Never Looked at a Bank Statement — 35 Years, No Plan, and the Turning Point 27:09 — Awards and Recognition — Governor's Award 2024 and Business Victoria Feature 28:11 — Why She Left CBA — Burnout, Diagnosis and the Decision to Go Alone 34:09 — Owning Your Strengths — Why She Refuses to Apologise for Who She Is 36:15 — What Legacy Really Means — Her 16-Year-Old Son, Accountability and the "Why" 41:39 — Ethical Lending, Community First — Why She Never Wanted to Be "Another Broker" Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Niti Bhargava: LinkedIn: https://www.linkedin.com/in/niti-bhargava-mipa-afa-92ab79b2/ Instagram: https://www.instagram.com/niti2857/

Lauren Franzmann is a finance broker at Flint, based in Newcastle, and a founding member of Sheinvest. At 23, she's already five years deep in an industry where most people take a decade to see what she's seen in two. She fell into broking through a Facebook ad for a loan processing role while studying economics at Newcastle Uni, and is now working alongside one of Flint's top brokers, handling first home buyers, investors and everything in between on a team processing over 1,000 applications a year. This conversation covers how she got here, and where she's taking it. Lauren breaks down what she's learned seeing "everything there is to see" in two years, why time management (not knowledge) is the biggest challenge at this volume, and how Flint's Newcastle office is structured across local and offshore teams aiming for a billion-dollar book. She talks about her own property strategy, targeting blue-chip growth areas with development potential, working alongside a builder partner who can add value most investors can't, and why she tells every first home buyer the same thing: this isn't your dream home, it's your worst one. She also opens up about Sheinvest, the initiative she co-founded to get more women into property investing, why retention, not entry, is the real issue for women in broking, and what the next 12 months of events, webinars and content look like. If you're a young broker wondering what's possible early in your career, or a woman thinking about property but not sure where to start, this one's for you. 1:49 — Two Years, Everything Seen — The Variety That Took Her From 0 to 100 3:19 — Time, Not Knowledge — The Real Challenge at This Volume 8:17 — What Is SheInvest — Inspiring Women Into Property Investing 13:18 — The Property Strategy — Blue-Chip Growth, Development Potential and a Builder Partner 20:50 — FY27 Plans for SheInvest — Webinars, Events and a Daily Content Push 23:13 — Women in Broking — Why Retention, Not Entry, Is the Real Problem 26:02 — Advice for Women Starting Out — Connection Over Competition 28:05 — The $1 Billion Target — Flint Newcastle's Growth Plan and Team Culture 32:33 — Becoming an Advisor, Not Just a Broker — SMSF, Commercial and Equity Strategies 47:03 — Why Your First Property Should Be the Worst One You'll Ever Buy Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Lauren Franzmann: LinkedIn: https://www.linkedin.com/in/lauren-franzmann4010999/ Instagram: https://www.instagram.com/laurenfranzmann/

Paritosh Wadhwani is the principal broker and director of APW Finance. He’s a migrant from India who arrived with no job, talked his way into ANZ as a part-time teller, and worked his way to commercial lending manager in just under three years. Paritosh breaks down what bankers actually want to see in a submission and why most brokers are presenting deals in a way that makes the assessor's job harder, not easier. He also unpacks how he structures his team across Sydney and India, why he's focusing on clients who want to go from two properties to ten, and what it actually looks like to build a brokerage while running a development business on the side. Paritosh talks candidly about the migrant experience, arriving with nothing, the pressure of building the Australian dream from scratch, and why that background has become one of his biggest advantages with clients. If you're a broker trying to understand complex lending, property investing, or what it looks like to build something real over a long period of time, this one's worth your time. 1:07 — From Scaffolding Sales to ANZ — Why He Took a Pay Cut Everyone Called Stupid 6:05 — What Banks Actually Want — How to Present a Deal So the Assessor Can Say Yes 9:06 — The Indian Migrant Client Opportunity — Why 60% of His Book Is Indian Heritage and What That Means 12:29 — Building an 11-Property Portfolio — The Duplex Rinse-and-Repeat Model and the Mentor Who Changed Everything 14:52 — Buying Interstate in Perth in 2021 — Why He Was Hesitant and Why It Was the Right Call 18:15 — Development Realities — Why Things Never Go to Plan and Where the Numbers Are Breaking Down Now 23:06 — Team Structure — Sydney Office, Three Direct Hires in India and a Marketing Agency 33:17 — FY27 Plans — Scaling the Team, Mentoring New Brokers and Moving to a Strategy-First Model 35:04 — Telling a Client Not to Buy — Why the Right Advice Isn't Always the Transaction Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Paritosh Wadhwani: LinkedIn: https://www.linkedin.com/in/paritosh-wadhwani/ Instagram: https://www.instagram.com/apwfinance/

Ruan Burger is the founder of Success and Broker and one of the most credible voices in Australian mortgage broking. As a former top 1% broker, he settled 367 deals in a single year out of a regional town of 44,000 people and built a $1 billion brokerage. Ruan breaks down the growth framework he uses with every client and why writing business is easy but finding business is hard. He also unpacks what the $3–5 million broker needs to stop doing, how more staff often slows you down before it speeds you up, and why the bank is your credit team when you don't have one yet. If you're a broker at any stage of the journey, this one will recalibrate how you think about growth. 1:00 — Starting in Gladstone — 44,000 People, 367 Deals, and What Structure Actually Taught Him 8:45 — What's Ahead for Success and Broker — Succession Planning and Why You Need It Before Things Go Wrong 11:21 — The Three-Stage Coaching Model — Growth, Scale and Established — and What Each One Actually Needs 14:12 — The Art vs The Science of Coaching — Why Good Brokers Often Can't Teach 17:26 — The 2–4–6–10 Growth Framework — The Roadmap From New Broker to Top 1% 26:23 — $3–5M Broker Playbook — Less Is More, Hiring for Roles and Letting the Right People Go 30:03 — Grow With the Flow — Credit Analyst to Senior Broker and Why Every Support Person Should Be Able to Write 42:26 — If You Had to Start Again Today — The Perfect Roadmap to the Top 1% as Fast as Possible Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Ruan Burger: LinkedIn: https://www.linkedin.com/in/ruan-burger-broker-coach/ Instagram: https://www.instagram.com/successandbroker/

Ashley Van Rosmalen is a 26-year-old asset finance broker and the founder of Noma Finance. She started her business from a bedroom in Adelaide, took a yacht chef job in Croatia to pay the bills, and was scrambling eggs in a galley while fielding car loan enquiries from her old Mazda clients. When she returned to Australia she decided to go all in on TikTok and Instagram, and is now one of the top 0.5% of car finance creators on TikTok, generating 20 inbound bookings a week as a solo operation. Ashley breaks down why she borrowed her brand strategy from outside the broking industry entirely, how she turned her Mazda dealership background into her strongest content hook, why most brokers pick the wrong niche for the wrong reasons, and what she'd do differently if she started again. If you're a young broker trying to cut through a saturated market, or wondering what's actually possible when you back yourself and go all in, this one will show you. 1:00 — The Origin Story — Starting Noma in a Bedroom While Cooking on a Catamaran in Croatia 3:57 — Going All In on Noma — TikTok, Instagram and the Strategy Behind the Brand 5:23 — Niche Done Right — Why She Stopped Chasing MedFin and Leaned Into What She Already Had 7:29 — TikTok Results — Top 0.5% in Car Finance, 20 Bookings a Week, Near-Zero Ad Spend 10:25 — The 10-Touch-Point Rule — Why Inbound Leads Close Differently 13:29 — Team Building at 26 — Lending Assistant, Commercial Broker, Social Media Manager 17:01 — FY27 Plans — Online Applications, Back-End Systems and Where Noma Is Heading 19:30 — Google Reviews Over Commission Slips — Client Lifetime Value and Why Stickiness Beats Volume 36:12 — Buying at 21 Against Everyone's Advice — $347K Unit, Now Worth $600K Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Ashley Van Rosmale: LinkedIn: https://www.linkedin.com/in/ashley-van-rosmalen-4450b0153/ Instagram: https://www.instagram.com/ashley_vanrosmalen/

Joanna James is the Chief Development Officer of the FBAA, a licensed architect, former mortgage manager, published author, and one of the most quietly formidable people in Australian financial services. She co-built a mortgage management business to 140 people and $150 million/month before most of the industry had even heard of offshore processing. Then she walked away, went to India, wrote a book, built Australia's first Bio home, and eventually joined the FBAA because she wanted to contribute to something bigger than herself. But this conversation goes well beyond the résumé. Joanna unpacks what she's actually building at the FBAA: a four-stage broker development framework spanning new broker to exit broker, why the industry's approach to mentorship is still fundamentally broken, and what the coming wave of consolidation and AI disruption means for brokers who haven't yet defined what their real value is. She talks candidly about what holds women back in the industry, and why she believes it's less about external barriers than the internal ones, and gets into her concept of human ROI and why the old model of profitability at the expense of people is finished. If you're building something in this industry or trying to figure out where it's all heading, this one will make you think differently. 2:55 — Building to 140 People and $150M a Month — And One of the First Offshore Operations in the Industry 6:28 — The Divorce, the Break, and the Book — What Happened Between Mortgages and the FBAA 8:32 — Why She Joined the FBAA — Moving Laterally to Move Forward 10:16 — What's Really Holding Women Back in Broking — Imposter Syndrome, Physiology and the Internal Barrier 16:43 — The 4-Stage Broker Development Framework — New, Grey, Scale and Exit Broker 24:32 — Leadership, Responsibility and Showing Up — What a Third Grade Lesson Taught Her About Leading People 29:45 — Presenting on Stage, 76 Flights a Year, and How to Not Burn Out Doing It 34:04 — Burning Man, Byron Bay and the Reset Button — What Nobody Knew About Her Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Joanna James: LinkedIn: https://www.linkedin.com/in/joanna-james-84a34b2b/ Instagram: https://www.instagram.com/joannajames_illuminate/