Beyond the Desk with Mark Thomas

In this episode of Beyond the Desk , Mark Thomas is joined by Crispin Marsland-Roberts, Chief Operating Officer at Hive Underwriters , the London Market MGA specialising in aviation, marine and political violence and terrorism risks. They talk about one of the most unconventional routes into insurance leadership, what it takes to build and scale a specialist MGA, and how smaller businesses can use data and AI to move faster than the market’s biggest players. Crispin’s career has taken him from a gilts desk and Manchester University, through importing fresh produce for Marks & Spencer and helping build the Tenderstem broccoli brand, to running the finances of a content agency and supporting small businesses as an independent operator. That work led him to DA Strategy, where he fell into delegated authority, helped get new MGAs off the ground and first met Hive founder Bruce Common. He later joined Hive full-time as COO. His approach throughout has been simple: don’t chase the money or the title, chase the opportunity. The conversation then turns to a question at the heart of today’s MGA boom: what separates the MGAs that thrive from the ones that struggle? Crispin explains why a clear point of difference, a strong data story and a charismatic leader matter far more than a fully staffed C-suite on day one. He also shares how Hive is putting data and AI to work, from its Sentinel flight-tracking database to automated slip comparison. The aim isn’t to replace underwriting judgement but to put the right information in front of underwriters so they can make better, faster decisions. They discuss: Crispin’s early ambitions to play sport and join the army, and how dyslexia shaped the way he learns, writes and communicates Starting out on a gilts desk, and why it showed him what he didn’t want to do Running the Marks & Spencer desk at a fresh produce importer by his mid-twenties Stepping into operations and finance roles “because there was an absence of it” Bringing budgets and process to a content agency full of filmmakers with big ideas Going self-employed to give small business owners the skills they don’t have Falling into insurance through Charles Rowley and DA Strategy Why he often asks: “If we invented insurance today, what would it look like?” Streamlining delegated authority, and why a coverholder you’ve worked with for 15 years shouldn’t face 300 questions at every renewal Helping Bruce Carman launch Hive, and why a startup MGA doesn’t need a full C-suite on day one The move from consultant to COO, and how the role has evolved as Hive has doubled in size What surprised him about the London Market: slow-moving data, bordereaux and approval timelines A candid conversation about career pivots, operational leadership, MGAs, data and AI, and building a culture that scales .

In this episode of Beyond the Desk, host Mark Thomas is joined by Jonathan Fletcher, currently an Operating Advisor for mid-market private equity firm Abri, and former Group CTO of both CFC and Hiscox. Jonathan takes us right back to the beginning – from tinkering with a Commodore 64 as a kid, to a split degree in computer science and music, through early jobs at Saatchi & Saatchi and the London Stock Exchange, and on to seven years scaling Hiscox's technology function. He then shares what it was really like joining CFC as employee number 200, scaling its tech and data capability to nearly 200 people, and living through one of the biggest private equity valuations the insurance sector has seen. Now working as an advisor across a portfolio of PE-backed businesses, Jonathan reflects on what value creation really means for technology, why resilience is the number one executive skill, and what it takes to make the leap from hands-on technologist to commercially-minded leader. In This Episode You'll Learn Jonathan's unconventional route into tech – splitting his degree between computer science and music, and early jobs at Saatchi & Saatchi, a VC firm, and the London Stock Exchange The seven years he spent at Hiscox, rising from architect to Group CTO What it was like joining CFC as employee number 200, and the culture shock of moving from a FTSE 100 business to a founder-led, entrepreneurial scale-up How CFC's tech and data team grew from 18 people to nearly 200, building in-house capability from scratch What it's really like working inside a private-equity backed business, including being part of one of the biggest ever PE valuations for an insurer How his role evolved from hands-on engineering to a more product- and business-facing leadership position What his current advisory work with Abri and non-exec role at AA Ireland involves Where AI and automation are already reshaping specialty insurance, and why identifying 'who a company really is' remains one of the hardest unsolved problems His advice for technologists who want to move into senior leadership roles If you enjoyed this episode, be sure to subscribe to Beyond the Desk, leave a review and share it with someone in your network. Connect with Mark Thomas and Jonathan Fletcher on LinkedIn to continue the conversation.

In this episode of Beyond the Desk , Mark Thomas is joined by Usha Badrinath, Group Chief Data Officer at Mosaic Insurance , to explore her unconventional career journey, the rapidly changing role of technology in insurance, and what AI could mean for the industry over the coming years. Usha’s career has taken her from computer science and coding in India, through an MBA and technology consulting, to catastrophe modelling, data products, insurtech and ultimately insurance leadership. Along the way, she has repeatedly followed opportunities rather than a fixed career plan — describing her approach as more about trying things, learning from them and deciding what to do next. The conversation then turns to one of the biggest questions facing insurance today: how should the industry actually use AI? Usha shares her experience building Mosaic’s data foundations and explains why she believes the real opportunity isn't simply putting AI on top of existing processes. Instead, insurers need to think about how data, technology and workflows can be redesigned together to solve problems from end to end. They discuss: Usha’s unexpected journey from aspiring liver transplant surgeon to technology and insurance leader Why her career has been shaped more by experimentation than a fixed plan Moving from coding into business, consulting and leadership The lessons she learned from working across technology and insurance How the “floating casinos” problem highlighted the importance of data in catastrophe modelling Why insurance companies can struggle to build technology that scales across different clients and workflows Usha’s decision to move from consulting into an insurance company and join Mosaic Building a data foundation designed to support AI from the outset Why Usha believes insurers should focus on the 20% that AI cannot solve How AI can help capture and make use of institutional knowledge that currently sits inside people's heads Why AI should augment human judgement rather than simply be viewed as a tool for reducing headcount The importance of reskilling as technology continues to evolve How AI could help insurers identify patterns, correlations and emerging risks Why future technology leaders need to understand business outcomes, not just technology Usha’s approach to leadership and building teams through difficult periods of change Why she thinks people should push themselves outside their comfort zone early in their careers Her advice to aspiring Chief Data Officers and AI leaders Why careers don't need to follow a traditional upward trajectory And why Usha believes the constant evolution of insurance is one of the industry's greatest attractions A wide-ranging conversation about technology, data, AI, leadership, careers and the future of insurance .

What does it take to build a successful career in underwriting when you don't follow the conventional route? In this episode of Beyond the Desk: Underwriting Special , Sanj Vagad sits down with Jana Ratnajothy to explore her unconventional journey from law and claims into underwriting, and the experiences that have shaped her career along the way. Jana shares how 36 rejection letters eventually led to a career in law, how an unexpected opportunity at Beazley opened the door to insurance, and why she made the leap from claims into underwriting despite never feeling fully ready for the next role. The conversation covers the value of specialising, the importance of understanding the numbers behind a portfolio, navigating different stages of the insurance cycle, and why strong relationships with clients and brokers remain so important. Jana also reflects on the role of curiosity, networking and sponsorship in career progression, how to recognise when it's time to stretch yourself, and why understanding your own strengths can be one of the most important things you do for your career. In this episode, Jana discusses: Her journey from a first-generation immigrant family into law and insurance Receiving 36 rejection letters before securing her legal training contract Moving from private practice into Beazley's claims team Making the transition from claims into underwriting Why you should take opportunities even when you don't feel ready The three core elements of underwriting: maths, product and distribution The benefits and challenges of becoming a specialist underwriter Why understanding how to run a portfolio is essential for career progression Building a specialist portfolio at Convex from the ground up Navigating the current insurance market and different market cycles Why understanding the numbers and your organisation's objectives matters Networking without making it transactional or uncomfortable The importance of curiosity and asking questions Recognising when you're no longer being stretched or challenged Why knowing yourself and playing to your strengths can build confidence What makes the London insurance market such a unique place to build a career Jana's advice for the next generation of insurance professionals

What does it really take to build a successful career in underwriting? In this episode of Beyond the Desk Underwriting Special , Sanj Vagad is joined by Adam Curran, Chief Underwriting Officer - Specialty, HDI Global, to explore his career from an unexpected start in insurance to senior leadership within one of the market’s major specialty businesses. Adam shares how an initial opportunity at Alexander Forbes led him from broking into underwriting, and how each stage of his career brought new challenges, experiences and opportunities to learn. The conversation explores the importance of being open to opportunities, knowing when to move on, and taking ownership of your own career rather than waiting for someone else to create the next step for you. Adam also discusses what changes as you move from being a specialist underwriter into broader leadership roles, including the importance of accepting that you cannot know everything, asking the right questions and surrounding yourself with the right people. As the conversation turns to the current underwriting market, Adam shares his perspective on navigating a soft market, returning to the fundamentals of underwriting and understanding what makes a strong portfolio. He also discusses delegated authority, governance and the challenge of balancing efficiency with the depth of underwriting information needed to make good decisions. The episode closes with some practical advice for the next generation of underwriters — from becoming known as someone who can be relied upon, to putting forward ideas, taking on challenges and building relationships across the market. And Adam reveals the one skill he believes is becoming increasingly underrated in underwriting: picking up the phone and having a conversation.

What does it take to build a successful career in underwriting? In this episode of Beyond the Desk Underwriting Edition , Sanj Vagad is joined by Charles Boorman to explore a career spanning broking, D&O, financial lines, underwriting leadership, turnarounds and the MGA market. Charles shares how he first fell into insurance before discovering that specialising in D&O was the turning point that made him realise he could genuinely add value to clients. He talks through his move from broking into underwriting at QBE, taking on the leadership of an FI team outside his comfort zone, and the experiences that shaped his approach to building and turning around underwriting businesses. The conversation also explores Charles' move into the MGA world and why an incubator-style model gave him the opportunity to focus on underwriting, building a team and growing a business without taking on the same level of risk as a traditional MGA start-up. Sanj and Charles discuss the challenges of turning around an underwriting business, including managing people, maintaining broker relationships and communicating difficult decisions. Charles also shares his perspective on the current D&O and FI markets, the impact of increasing capacity and competition, and whether combining commercial D&O and FI underwriting makes sense. Towards the end of the episode, Charles offers advice to underwriters looking to broaden their experience, emphasising the importance of taking baby steps, learning from experienced people and getting outside your comfort zone. In this episode: How Charles accidentally fell into insurance Why specialising in D&O changed the trajectory of his career Making the move from broking into underwriting Taking on an FI leadership role outside his comfort zone The challenges of building and turning around underwriting businesses Why people are often the hardest part of a turnaround The importance of communication and broker relationships Charles' transition into the MGA market The advantages of an incubator-style MGA model Current dynamics across the D&O and FI markets Whether commercial D&O and FI should be brought closer together How underwriters can broaden their class experience Why taking "baby steps" matters when learning a new product The importance of concentrating on your strengths and managing your weaknesses Why getting outside your comfort zone is where you learn and grow Charles also reflects on the career decisions that changed his own trajectory and why his biggest advice is simple: when an opportunity comes to step outside your comfort zone, put your hand up and say yes.

What can we learn from the people shaping the future of insurance? In this special highlights episode of Beyond the Desk , Mark Thomas brings together some of the most insightful moments from conversations with senior leaders across the global insurance industry. Across the series, guests have explored everything from leadership and career development to AI, underwriting, talent, culture and the changing insurance market . This episode brings those conversations together, highlighting some of the biggest ideas, lessons and predictions from the people working at the forefront of the industry. In this episode, you'll hear insights from: Nigel Walsh: on the leap of faith it took to move his family to New York for an opportunity at Google and how AI is reshaping underwriting and claims. Christopher Barclay: Imposter syndrome stepping into a CEO role and the moment he realised that being himself was the key to leading successfully. Kirk Southern: on leadership, career development, the evolving role of the Chief People Officer and how businesses can use AI to empower their people. Carys Lawton-Bryce: sharing perspectives on people, culture and the changing world of work. John Wingate: exploring technology, AI and the opportunities emerging from rapid technological change. Sally Peace: discussing culture, leadership and building successful businesses as organisations grow. Simon Jackson: from the Underwriting mini-series, exploring the future of underwriting and the changing role of technology. Talbir Singh Banes: on underwriting leadership, talent and the evolution of the MGA market. Mark Fellows: sharing lessons from a career in underwriting, building teams and developing underwriting businesses. Scott Bailey: discussing underwriting, AI and why human expertise and relationships will continue to matter. Key themes explored Leadership & career development Why curiosity, humility and a willingness to learn can be more valuable than trying to accelerate your career too quickly. Kirk, for example, reflects on the importance of learning the foundations of a role and the people who helped shape his career. The future of AI How AI could transform the way insurance businesses operate, while still leaving human judgement, relationships and expertise at the heart of the industry. Underwriting What makes a great underwriter, what makes a great underwriting leader, and how technology can augment rather than replace underwriting expertise. Talent & culture How insurance businesses can attract, develop and retain the people they need as the skills required across the industry continue to change. The changing insurance market From the growth of MGAs and delegated authority to changing market cycles and the evolving role of technology, the series explores where the industry could be heading next. Human expertise in an increasingly automated world One recurring message throughout the conversations is that technology can remove repetitive work and enhance decision-making, but insurance remains fundamentally a relationship-driven business. The big question As technology transforms the way insurance works, what will remain uniquely human? From leadership and culture to underwriting expertise and broker relationships, this episode brings together the ideas that could shape the next chapter of the insurance industry.

In this episode of Beyond the Desk, Underwriting Mini Series, host Sanj Vagad sits down with Scott Bailey, Head of Global Cyber Underwriting at CFC. Scott looks back on a career spanning 25 years in cyber insurance, from joining Click for Cover (later CFC) as employee number two in 2001, through spells at CNA Hardy and Markel, to his return to CFC three and a half years ago. Along the way, he shares how the cyber market was built from scratch, why the SME protection gap remains so wide, where we are in the current pricing cycle, and why AI is both the biggest emerging threat and one of the industry's best defensive tools. Whether you're an underwriter, broker or simply curious about how one of insurance's youngest classes of business came to be, this episode is packed with first-hand insight from one of the market's most experienced cyber leaders. In This Episode You'll Learn How Scott's career began in car insurance telesales before he joined Click for Cover (later CFC) as employee number two in 2001 What it was like building the cyber insurance product from scratch – before regulation, actuarial data, or even market awareness of the risk existed The lessons learned moving between an MGA (CFC) and carrier platforms (CNA Hardy, Markel) Why Scott returned to CFC after a decade away, and the difference between heading global cyber and heading global cyber underwriting Why only 10–15% of SMEs in developed economies buy cyber insurance, and what the industry needs to do about it Where we are in the cyber insurance pricing cycle, and why the market may need to firm up in certain geographies Why AI is both the biggest emerging cyber threat and one of the sector's best defensive tools Scott's advice for underwriters early in their career, and why curiosity is the most valuable skill in the market Key Takeaways Cyber insurance was built from scratch, with 25 years of data now one of CFC's biggest advantages – even though the fast-changing nature of the class limits how much any historical data set can really tell you. MGAs and carriers each carry different risks and rewards; being nimble matters most in a fast-evolving class like cyber. The SME cyber protection gap comes down to education, not price – the best policies offer far more value than indemnity alone. Cyber pricing has softened for three years following the 2021/22 correction, but a well-diversified portfolio matters given the ongoing ransomware and AI threat. AI is a double-edged sword for cyber insurance, a growing attack vector, but also a powerful underwriting and defensive tool. Curiosity and a willingness to ask questions is, in Scott's words, one of the most valuable traits an underwriter can have. If you enjoyed this episode, be sure to subscribe to Beyond the Desk, leave a review and share it with someone in your network. Connect with Sanj Vagad and Scott Bailey on LinkedIn to continue the conversation.

In this episode of Beyond the Desk: Underwriting Edition , Sanjeev Vegad sits down with Mark Fellows , Divisional Director, Financial Lines, International at Westfield Specialty, to explore a career that spans claims, underwriting, leadership, and multiple successful business builds across the London insurance market. Mark shares how he accidentally fell into insurance after university, why a move to Swiss Re completely changed the trajectory of his career, and what he has learned from building underwriting platforms from scratch. He also offers a candid view on the current financial lines market, the rise of broker facilities, and the opportunities and risks that AI presents for the next generation of underwriters. This episode is packed with practical leadership advice, insights into market cycles, and a reminder that deep expertise, curiosity, and strong relationships remain the foundations of great underwriting. In this episode, you'll hear: How Mark went from claims into underwriting almost by accident Why he believes leadership is about responsibility, not hierarchy What he looks for when hiring underwriters and building high-performing teams The realities of launching and growing an underwriting business from zero How Westfield Specialty has positioned itself in a highly competitive market His perspective on the current soft market and the impact of broker facilities Why AI will transform insurance—but shouldn't replace human judgement The biggest mistake young underwriters can make in their early careers Why reading, asking questions, and being in the office still matter The career advice he wishes he had taken himself Key takeaways Build deep expertise before chasing seniority. Great underwriting teams are built around culture, trust, and collaboration. Differentiation comes from people, service, and execution. AI should enhance underwriting, not replace relationships and judgement. The best opportunities often come from being willing to build something new. Whether you're an underwriting assistant, an experienced underwriter, or a leader looking to build the next successful platform, this conversation offers a thoughtful and practical look at what long-term success in insurance really looks like.

In this episode of Beyond the Desk , host Sanjeev Vegad is joined by Talbir Singh Bains , founder of Volante Global and one of the insurance industry's most respected entrepreneurs. Talbir reflects on a career spanning QBE, Willis Re, Swiss Re, Dual and the creation of Volante, sharing the lessons that shaped his leadership philosophy and entrepreneurial mindset. The conversation explores how to build a business that aligns with capital, why culture should be lived rather than written down, the future of MGAs, attracting the next generation of insurance talent, and why the industry's greatest purpose is helping society recover from risk. Whether you're an aspiring leader, underwriter, entrepreneur or simply interested in building great businesses, this episode is packed with practical insights and thought-provoking advice. In this episode you'll learn: How Talbir's career evolved from actuarial pricing into entrepreneurship. The lessons he learned from leaders at QBE, Willis Re, Swiss Re and Dual. Why Volante was built on a fundamentally different business model. How to balance growth with long-term underwriting profitability. Why culture is created through actions—not policies. What makes MGAs so attractive to underwriting talent. Why diversity and young talent are essential for innovation. The qualities future insurance leaders should develop. Why insurance plays a far greater role in society than many people realise. Key Takeaways Sustainable growth always beats growth for growth's sake. The strongest businesses succeed when their interests are fully aligned with their investors and capital partners. Great cultures are built through consistent leadership behaviours, not company policies. Innovation comes from fresh thinking, diverse perspectives and empowering the next generation of leaders. Insurance is ultimately about helping people and businesses recover when the unexpected happens. If you enjoyed this episode, be sure to subscribe to Beyond the Desk , leave a review and share it with someone in your network. Connect with Sanjeev Vegad and Talbir Singh Bains on LinkedIn to continue the conversation.

In this special Beyond the Desk: Underwriting Edition , host Sanjeev Vegad sits down with Simon Jackson , CEO of Amwins Underwriting, to discuss what it takes to build high-performing underwriting teams, embrace calculated career risks, and lead through one of the insurance industry's most transformative periods. Drawing on leadership experience at Amlin, Beazley and now Amwins, Simon shares the lessons that have shaped his career, from developing underwriting talent and expanding international teams to navigating the rise of MGAs, artificial intelligence and changing market dynamics. The conversation explores why underwriting remains a people business, how technology should empower rather than replace underwriters, and why curiosity may be the most valuable skill for the next generation entering the profession. Whether you're an aspiring underwriter, experienced market professional or insurance leader, this episode is packed with practical insights on leadership, growth and the future of the industry. In this episode you'll learn: How Simon's career evolved from traditional underwriting into executive leadership. Why the best career moves often involve stepping outside your comfort zone. The difference between being a great underwriter and a great underwriting leader. How AI and technology are changing underwriting without replacing human judgement. Why curiosity and relationship-building remain essential skills. The opportunities and challenges facing MGAs. How to build strong underwriting cultures across multiple locations. Simon's outlook for the future of the Lloyd's and specialty insurance markets. Key Takeaways The best leadership opportunities often feel uncomfortable at first. Great underwriters don't automatically become great leaders—leadership requires adaptability and emotional intelligence. Technology should empower underwriters, not replace their judgement. Curiosity, client engagement and relationship-building will always be competitive advantages. Building successful teams starts with culture, trust and empowering people to make decisions. Taking informed career risks often leads to the greatest long-term rewards. Key Advice from Simon Stay curious throughout your career. Take calculated risks rather than waiting until you're completely comfortable. Build genuine relationships across the insurance market. Learn the businesses and industries you're underwriting. Adapt your leadership style to your audience. Use technology to make better decisions, not to replace them.

What does it actually take to go from growing up in one of Glasgow's most deprived areas to becoming a CEO in the insurance industry without a university degree, without a clear plan, and without ever making CEO your goal? In this episode of Beyond the Desk, Mark Thomas sits down with Chris Barclay, CEO of Superscript, for one of the most candid career conversations the show has delivered. Chris traces 20+ years across claims, loss adjusting, commercial leadership, and insurtech including stints at Norwich Union, Crawford & Company, Thistle, and Marsh before joining Superscript as Chief Commercial Officer and being appointed CEO just over a year ago. Chris opens up about the Glassdoor review that triggered genuine anxiety, the imposter syndrome that hit when he became CEO, the six months he spent trying to be someone else, and what pulled him back to himself. He also shares his take on AI in digital broking Superscript's mantra of "enabled by tech, powered by people" along with his three-year growth roadmap and a frank view on the talent and work ethic challenges facing insurance today. Key topics include: non-traditional career paths in insurance, claims as a leadership foundation, turnaround leadership, CEO transition, mental health and resilience, insurtech strategy, and AI in broking. If you work in insurance technology, broking, or insurtech or you're an ambitious leader trying to figure out what the next step looks like then this one is for you.

In this episode of Beyond the Desk , Mark Thomas is joined by Sally Peace , Chief of Staff and HR Director at Apollo, to discuss an unconventional career that has spanned actuarial science, catastrophe modelling, operations, business planning, HR and executive leadership. Sally shares how embracing opportunities, rather than following a rigid career plan, helped shape her journey into one of the most unique leadership roles in the insurance market. The conversation explores leadership, company culture, mentoring, diversity, flexible working, AI's impact on talent, and why saying "yes" before you feel completely ready can be one of the most powerful career decisions you'll ever make. Whether you're leading teams today or aspiring to leadership tomorrow, this episode is packed with practical advice and honest reflections. In this episode you'll learn: Why you don't need a five or ten-year career plan. How sideways career moves often create the best leaders. The difference between management and leadership. Why confidence grows after saying yes not before. How Apollo approaches culture and flexible working. The role HR should really play in shaping a business. Why communication is leadership's most important skill. How AI is changing talent development in insurance. Why mentoring and coaching can accelerate your growth. Key Takeaways Careers don't have to follow a straight line embrace opportunities that stretch you. Great leaders listen more than they speak. Culture isn't created by HR alone it's everyone's responsibility. Flexible working works best when it's built on trust rather than rigid policies. Confidence comes from doing difficult things, not waiting until you feel ready. AI won't replace great people but it will change the skills organisations need. Connect If you enjoyed this episode, make sure you subscribe to Beyond the Desk , leave a review and share it with someone in your network. You can connect with Mark Thomas and Sally Peace on LinkedIn to continue the conversation.

Episode Description In this episode of Beyond the Desk , Mark Thomas is joined by John Wingate , Chief Technology Officer at Envelop Risk, to explore how artificial intelligence is transforming insurance and why technology should enhance people rather than replace them. John shares his fascinating journey from developing software for Rolls-Royce jet engines and military systems to leading one of the insurance industry's most innovative technology teams. Together, they discuss AI, machine learning, cyber insurance, leadership, communication, and what it really takes to build products that solve meaningful problems. Whether you're interested in technology, insurance, engineering or leadership, this episode offers practical insights into the future of work and innovation. In this episode you'll learn: How John transitioned from aerospace engineering into insurance. Why Envelop Risk has built its own AI-powered underwriting platform. How AI is changing software development and insurance. Why technology should help people make better decisions—not replace them. The biggest opportunities AI presents for insurers. Why communication is an underrated technical skill. What makes a great Chief Technology Officer. How to build high-performing technical teams. Why solving the right problem is more important than solving it quickly. Key Takeaways Great technology starts with understanding the problem—not the tool. AI will increase productivity by helping people do more, not simply replacing jobs. Communication is one of the most valuable skills technical leaders can develop. The best CTOs stay close to technology while empowering their teams. Innovation comes from combining technical expertise with deep industry knowledge. Long-term career success comes from choosing interesting problems rather than chasing titles.

In this episode of Beyond the Desk , Mark Thomas sits down with Carys Lawton-Bryce , Chief Operations Officer at Markel International, to explore her unconventional journey into executive leadership. From growing up in South Africa to leading large-scale operational transformation across one of the insurance industry's leading organisations, Karis shares how curiosity, calculated risk-taking and a commitment to continuous learning shaped her career. They discuss why leadership isn't about having all the answers, how AI is transforming insurance operations, and the qualities that separate great COOs from good ones. Whether you're aspiring to senior leadership, navigating career decisions, or interested in the future of operations and AI, this episode is packed with practical insights. In this episode you'll learn: Why the best careers rarely follow a straight line. How stepping outside your comfort zone accelerates growth. The lessons Karis learned managing teams outside her technical expertise. Why adding value matters more than chasing job titles. How AI is changing the role of the modern COO. Why Markel rolled out Microsoft Copilot across its workforce. The balance between strategic thinking and operational execution. The leadership qualities Karis believes every executive should develop. Practical advice for anyone aspiring to a C-suite role. Key Takeaways Take opportunities that help you learn even if they don't make perfect sense on paper. Great leaders don't need all the technical answers; they need to ask the right questions. AI should empower people, not replace them. Career progression isn't about climbing a ladder it's about building experience. Humility, curiosity and a willingness to get your hands dirty remain some of the most valuable leadership traits.

From a working-class upbringing in South Derbyshire to Chief People Officer at Howden, Kirk Southern shares the experiences, lessons and leadership principles that have shaped his career. In this episode of Beyond the Desk , Kirk discusses his unconventional route into HR, why curiosity and humility have been the biggest drivers of his success, and how the role of the Chief People Officer has evolved from operational HR into a strategic business partner. The conversation explores the future of leadership in an AI-driven world, why insurance remains one of the City's best-kept secrets, and what tomorrow's leaders need to succeed. Whether you're aspiring to the C-suite, leading teams today, or simply interested in the future of work, this episode is packed with practical insights. In this episode, you'll hear: Kirk's journey from recruitment consultant to Chief People Officer at Howden Why taking a step backwards can sometimes be the fastest way forwards The importance of mentorship, curiosity and learning throughout your career How the Chief People Officer role has evolved into a strategic leadership position Why insurance is one of the most rewarding industries to build a career in How AI is changing work and why human judgement will become even more valuable The leadership skills organisations will need over the next decade Practical advice for anyone aspiring to reach executive leadership Why commercial understanding is essential for future leaders The leadership trait Kirk believes matters more than any other: humility Key Takeaways Great careers are built through patience, not shortcuts. AI should enhance human capability not replace it. Commercial awareness is one of the biggest differentiators for aspiring executives. The best leaders remain curious, humble and open to feedback. Strong organisational cultures are built by investing in people first. Guest: Kirk Southern Chief People Officer at Howden LinkedIn: https://www.linkedin.com/in/kirk-southern-mcipd-01788118/ Host: Mark Thomas Co-Founder and Managing Partner at Invecta Group LinkedIn: https://www.linkedin.com/in/markthomas0/ Subscribe to Beyond the Desk for conversations with leaders shaping the future of insurance.

In this episode of Beyond the Desk, Mark Thomas is joined by Nigel Walsh, Global Head of Insurance at ServiceNow. Nigel shares his journey from writing 210 letters trying to secure his first position at the start of his career to key leadership positions at some of the world's leading firms, including Capgemini, Deloitte, Google and his current position at ServiceNow. The conversation explores Nigel’s early route into technology, his move into insurance, the lessons he drew from consulting and global technology organisations, and what it was like to help shape Google Cloud’s approach to the insurance market. Mark and Nigel also discuss the next phase of AI in insurance, why the industry is moving beyond isolated pilots, and how agents, workflow orchestration and automation could reshape underwriting, claims and operations over the next 12–18 months. Guest: Nigel Walsh Global Head of Insurance at ServiceNow LinkedIn: https://www.linkedin.com/in/nigelwalsh/ Host: Mark Thomas Co-Founder and Managing Partner at Invecta Group LinkedIn: https://www.linkedin.com/in/markthomas0/ Subscribe to Beyond the Desk for conversations with leaders shaping the future of insurance.

In this episode of Beyond the Desk , Mark Thomas is joined by Chris Pearce , Chief Data Officer at esure. Chris shares his fascinating journey from a childhood love of video games to leading one of the UK’s most advanced data and AI transformations in the insurance industry. We explore Chris’s academic path from mathematics to a PhD in epidemiology, his early career spanning banking, automotive, and aggregators, and his progression into insurance leadership. Along the way, Chris gives a brutally honest view on the evolution of the CDO role, the hype and reality of AI in production, and how esure has embedded over a dozen generative AI use cases into the frontline of its business. Key topics discussed: Why video games sparked Chris’s interest in problem-solving and led to a career in data What a PhD in epidemiology taught him about resilience, research, and learning how little you know His early career in banking, Mercedes-Benz, and MoneySuperMarket and how each built his leadership toolkit Entering insurance with Hastings Direct and building data science teams across pricing, fraud, and claims Becoming CDO at esure and building an enterprise-wide data and AI capability The differences between 1st-gen and 2nd-gen Chief Data Officer roles What most people misunderstand about driving value from data science How to thrive as a leader without losing your technical edge What 16 GenAI use cases in production actually looks like in practice Where the CDO role is heading, and why agentic AI is next This is a brilliant insight into the mindset and career history of a modern, new CDO and what's next for data leaders in the insurance sector. Connect with us: Mark Thomas on LinkedIn: Connect Here Follow Beyond the Desk on LinkedIn: Follow Here Watch Full-Length Video Episodes on YouTube Here Chris on LinkedIn: Connect Here If you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable! New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk ! 🎧 Sponsor: This episode is brought to you by Invecta Search , the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams.

In this episode of Beyond the Desk , Mark Thomas is joined by David Clamp Founder of The Camelot Network, a network of independent consultants serving the insurance sector. From apprentice electronic engineer to insurance transformation leader and founder of a thriving network of 150+ independent experts, David Clamp’s career path has had some key milestones and changes in direction. In this episode, David shares the pivotal moments that shaped his journey, the birth of The Camelot Network, and his mission to reinvent what it means to be an independent advisor in insurance. We dive into: Leaving corporate life and embracing risk at 50 Building The Camelot Network from a pub meetup to a market force Bridging the gap between insurance and insurtech What makes a successful independent consultant The future of AI, data, and operating models in insurance Connect with us: Mark Thomas on LinkedIn: Connect Here Follow Beyond the Desk on LinkedIn: Follow Here Watch Full-Length Video Episodes on YouTube Here David on LinkedIn: Connect Here If you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable! New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk ! 🎧 Sponsor: This episode is brought to you by Invecta Search , the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more: www.invectagroup.com

In this episode of Beyond the Desk , Mark Thomas is joined by Daren Rudd , Head of Insurance Business and Technology Consulting at CGI. Daren is a self-proclaimed "non-traditional CTO" whose route into insurance technology started not with a computer science degree, but a geography course and a job in marketing. Daren's path is a masterclass in curiosity, resilience and leadership that prioritises strategic impact over ego or titles. We delve into the pivotal moments that have shaped his 30+ year career, including a decade at Hiscox, a stint at Brit, the leap into consulting, and his current leadership role at CGI. Along the way, we explore how insurance businesses are tackling modernisation, the risks of layering AI on legacy, and why tech leaders need to stop pretending they have all the answers. Whether you're a current or aspiring leader, Daren's story offers an honest and refreshingly practical view on what good leadership actually looks like in insurance tech today. Key topics we cover include: Why Daren swapped marketing for tech (with no formal background) What makes a great BA and why it's not just a stepping stone Leading without being the expert: lessons in facilitation The danger of "AI as a silver bullet" for legacy systems What today’s insurance clients really need: clarity, resilience, and pragmatism Connect with us: Mark Thomas on LinkedIn: Connect Here Follow Beyond the Desk on LinkedIn: Follow Here Watch Full-Length Video Episodes on YouTube Here Daren on LinkedIn: Connect Here If you enjoyed this episode, please subscribe, leave a review, and share it with colleagues who might find it valuable! New episodes drop every Tuesday. Stay tuned for more conversations with leaders shaping the future of insurance and InsureTech. Thanks for tuning in - see you next time on Beyond the Desk ! 🎧 Sponsor: This episode is brought to you by Invecta Search , the brand new leadership search product from Invecta Group, which leads the insurance industry in building best-in-class technology and transformation leadership teams. Find out more: www.invectagroup.com