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Forks make you fitter - exploring dilemmas in everyday leadership “Forks in the Road”, is hosted by, Stephen Berkeley and Anne Boland. In our inaugural series, we delve into the healthcare sector, interviewing seasoned leaders from around the globe who have faced pivotal decision points that shaped their careers and lives. If you’ve ever wondered how to navigate life’s trickiest intersections, this podcast is your GPS! flyntrok.substack.com
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Today we’re joined by Dr Alex Markwell, an emergency physician, health leader, educator and advocate whose career has been shaped by expertise, service and the courage to change direction. Alex completed her Bachelor of Science and Bachelor of Medicine, Bachelor of Surgery at the University of Queensland before undertaking specialist training at the Royal Brisbane and Women’s Hospital. She became a Fellow of the Australasian College for Emergency Medicine in 2011. Alex is a Past President of the Australian Medical Association Queensland, former Chair of the Queensland Clinical Senate, and was deeply involved in Queensland’s response to the COVID-19 pandemic. Alex shares candid insights on standing up against systemic injustices, navigating unexpected health challenges, leveraging peer mentorship, and redefining professional identity when life forces a change in direction. While Alex is passionate about emergency medicine, today we hear the personal health reasons that led her to reconsider her career path. Let’s dive into our conversation with Dr Alex Markwell. Key moments in the podcast: 00:00 Mentor Nudge Moment 00:38 Podcast Welcome Setup 01:14 Meet Dr Alex Markwell 02:43 Queensland Roots 04:19 Books That Shaped Her 05:59 Self Care Reality Check 07:45 Choosing Medicine Path 11:56 Mentors And Peer Support 14:32 Advocacy Nudge To AMA 18:59 New Career Direction 21:35 Speaking Up For Justice 24:01 Leadership In Emergency 27:21 Gender Bias And Harassment 31:43 Calling Out Bad Behavior 34:09 Health Crisis After COVID 39:59 Clinician And Patient Lens 44:34 Three Golden Nuggets 47:39 Closing Credits Farewell Here is what stays with us from this conversation: Leadership is born from showing up and calling out injustice. * Grassroots Advocacy: Stepping into advocacy roles begins simply by identifying an issue and daring to use your voice, even as a junior professional. * Challenging Normalised Behaviours: True cultural change requires calling out inappropriate behavior in real-time, preventing toxic habits from becoming acceptable norms. * Crisis vs. Collaborative Leadership: High-stakes environments like the emergency room hone rapid crisis leadership, but long-term impact requires shifting to reflective, collaborative governance. Growth thrives in two-way support and peer-to-peer connection. * The Power of Lateral Mentorship: Career development relies heavily on peer support networks and mutual learning rather than traditional top-down hierarchies. * Strategic Encouragement: A gentle nudge from a trusted peer or mentor can provide the exact confidence boost needed to step into unexpected opportunities. * Shared Resilience: Surrounding yourself with trusted colleagues creates a safety net for navigating high-pressure careers. Career detours often reveal new avenues for purpose and impact. * Adapting to Unexpected Pivots: Facing severe health challenges requires stepping back, reassessing capabilities, and embracing alternative career paths like virtual care and board leadership. * Separating Identity from Profession: True resilience comes from uncoupling your personal worth from a single professional title or rigid career trajectory. * Leveraging Lived Experience: Transitioning from clinician to patient offers invaluable perspective for improving patient dignity, safety, and healthcare governance. * Be open to pivots: Don’t be afraid to say yes to new paths; even if your original plan changes, meaningful opportunities will follow. Intuition and clarity guide us through life’s biggest forks in the road. * Trusting Your Instincts: Taking time to listen to your gut helps prevent missteps and provides clarity during difficult choices. * Saying Yes to the Unknown: Remaining open to unexpected opportunities often leads to fulfilling destinations you never originally planned for. Connect with Alex Markwell This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will find Flyntrok on LinkedIn , Instagram and X . Listen to this podcast on Substack, Spotify or Apple. We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today, we’re joined by Mark Middleton, Global CEO of Icon Group, based in Brisbane, Queensland, Australia. He is a radiation therapist whose clinical expertise and strategic vision have shaped one of the world’s leading integrated cancer-care providers. Mark began his clincial training in Melbourne, Victoria, Australia and early in his career took an opportunity to work in North America and Europe. When he returned to Australia, he became a co-founder of Radiation Oncology Queensland, now part of Icon Group. Since becoming CEO in 2015, he has led Icon’s growth within Australia and expansion internationally. Mark was awarded the Medal of the Order of Australia in 2022 for his significant contribution to Australian cancer care. At the heart of his leadership is a simple belief: where people live should not determine whether they live, or the quality of care they receive. Let’s dive in … Key moments in the podcast: 00:00 Patient First Mindset 00:33 Podcast Welcome 01:03 Meet Mark Middleton 02:32 Rapid Fire Origins 02:57 Farm Work Lessons 04:18 First Solo Leap 05:49 Choosing A Career 08:46 Sport To Radiations 12:16 Why Radiation Therapy 13:52 Mentors And Nurture 18:08 Growing As A Leader 22:38 Overseas Career Pivot 26:08 Starting The Business 29:20 MBA And Learning 33:52 Clinical Credibility 38:04 Hardest Fork In Life 42:05 Golden Nuggets 44:18 Closing And Credits Here is what stays with us from this conversation: * Frontline Experience Fuels Meaningful Leadership * Grounding Strategy in Practical Reality: True credibility comes from understanding the core experience of your workforce and customers firsthand. * Combining Empathy with Execution: Deep clinical or technical domain knowledge, paired with business acumen, creates an unstoppable blueprint for decision-making. * Leading from the Coalface: Staying connected to daily operations ensures long-term strategy never loses touch with human-centered service. 2. Ambition Hardens When Urgency Takes Hold * Reframing Pivotal Moments: Personal hardships and unexpected life turns often serve as the ultimate catalyst for clarity and drive. * The Imperative of Relentless Execution: Recognizing that time is finite pushes leaders to step up, make bold moves, and make every opportunity count. * Turning Adversity into Purpose: Transforming major life disruptions into enduring motivation to build something bigger than yourself. 3. Don’t Be a Bystander in Your Own Journey * Embracing Boldness Early: Hesitation and overly conservative thinking hold potential back; real growth happens beyond the comfort zone. * Active Ownership: Taking full accountability for career pivots, international leaps, and entrepreneurial risks rather than passively waiting for permission. * Continuous Curiosity: Approaching leadership as a lifetime of learning, reading, seeking out diverse perspectives, and questioning the status quo every day. 4. Build an Organisation of Leaders, Not Just a Company * Investing in the Next Generation: True success lies in identifying high-potential talent, nurturing their capabilities, and empowering them to scale new markets. * Relationships over Transactions: Cultivating decades-long professional trust forms the backbone of sustained organizational growth. * Creating Enduring Legacy: Ensuring those around you have access to greater opportunities than the generation before them. Connect with Mark Middleton This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will find Flyntrok on LinkedIn , Instagram and X . Listen to this podcast on Substack , Spotify or Apple . We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
In this summary episode, hosts Anne Boland and Stephen Berkeley reflect on their recent conversations across Episodes 50 through 54. Bringing together stories from Australia, New Zealand, and Nepal, they extract powerful lessons on vulnerability, purpose-driven leadership, career pivots, and community co-creation . Featured Guests (Episodes 50–54) * Eps 50 Jude Pemel (Australia) – “Spotting the Clues: When Passion Meets Opportunity” * Eps 51 Surya Bhatta (Nepal) – “Humility-Driven Growth: Scaling with Purpose and Humility” * Eps 52 Lisa Scharoun (Australia / International) – “Design as an Agent of Social Change” * Eps 53 Taimi Allan (Australia/New Zealand) – “Trust the Trajectory of Your Unconventional Career Path” * Eps 54 Andrew Old (New Zealand) – “Stepping Up Long Before You Feel Ready” Key moments in the podcast: 00:00 Welcome and Setup 01:08 Community and Curiosity 03:23 Theme Strong Foundations 04:30 Lisa Finding Home 06:24 Guiding Others Abroad 07:27 Surya Village Roots 09:47 Andrew Bold Career Leap 13:00 Purpose Led Paths 13:43 Jude Following Heart 19:33 Taimi Letting Go Regret 23:15 Humility Driven Growth 28:51 Open Mind Conversations 29:40 Diversify Your Network 32:00 Wrap Up and Credits Here is what stays with us from this conversation: 1. Solid Foundations Power Bold Risk-Taking “A stable foundation isn’t an anchor that holds you back—it is the safety net that empowers you to take bold leaps into the unknown.” * Rooted Resilience: Having a strong origin—such as a tight-knit hometown community—provides a safe harbor to return to, allowing leaders to take risks globally. * Struggle as a Building Block: Overcoming everyday hardship in youth builds the endurance needed to handle complex professional environments. * Leaping Before You Feel 100% Ready: Saying “yes” to major roles outside your comfort zone and relying on just-in-time learning to bridge knowledge gaps. 2. Purpose-Driven & Heart-Led Leadership “When you navigate by your inner compass and passion, every unexpected shift leads to authentic contribution.” * Following the Inner Compass: Prioritizing heart-centered choices over material wealth or rigid career milestones. * Roots of Passion: Allowing early life experiences and family role models to serve as the fuel for your life’s mission. * Human-Centered Service: Approaching complex work with deep empathy, recognizing that those we serve often teach us how to be more human. 3. Humility-Driven Growth & Co-Creation “True transformation happens when leaders step off the pedestal of ‘hero’ and walk alongside communities as humble enablers.” * Ordinary People, Collective Impact: Moving away from the hero complex to recognize that effective leaders are ordinary people bringing community wisdom together. * Respecting Pacing Over Forced Scaling: Resisting the urge to rush growth and instead co-creating tailored solutions at a pace the community can sustain . * Open-Minded Connection: Entering every encounter without assumptions, knowing that true collaboration begins with genuine curiosity. 4. Portfolio Trajectories & Releasing Regret “Your unique path is your greatest asset—letting go of past regret unlocks the power of your lived experience.” * Shedding Educational or Career Shame: Releasing regret over unfinished traditional paths (such as uncompleted degrees) to appreciate the rich real-world experience gained. * Focusing on ‘Doing’ Over ‘Being’: Concentrating on the tangible work you want to execute rather than fixating on executive titles. * Paying Generosity Forward: Honoring mentors who gave you a chance by backing and mentoring the next generation. 5. Intentional Connection & Network Diversity “Actively seeking out diverse worldviews expands our horizons and challenges how we see the world.” * Auditing Your Circle: Conducting an honest inventory of your network to identify gaps in perspectives, cultures, and experiences . * Initiating Open Conversations: Reaching out to people outside your usual bubble simply to listen, learn, and understand their world . Memorable Quotes “I grew up with a really stable foundation, and that changes everything. What helped me take these, what people would consider big risks... was that I always felt like, ‘Okay, if it doesn’t work out, I can go back. I’ll be okay.’” Lisa Scharoun “I’ve always done what my heart wanted to do. To chase the material life has never entered my consciousness. Every major shift came from listening to that inner compass.” Jude Pemel “Leaders are not heroes. I think they are just ordinary people showing up, doing things constantly, improving every day, doing things together, bringing everybody’s ideas together, and driving real change through community.” Surya Bhatta “I’ve learnt very, very slowly and painfully to stop regretting stuff... because the life experience that has given me has probably given me way more than a degree would have at the time.” Taimi Allan Weekly Listener Challenge Take an inventory of your current personal and professional network. Where are the gaps in terms of diversity, background, or life experience? Challenge yourself to reach out to someone new this week simply to listen and learn about their world . This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will find Flyntrok on LinkedIn , Instagram and X . Listen to this podcast on Substack, Spotify or Apple. We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today, we are joined by Andrew Old, the Deputy Director-General, Public Health Agency and Mental Health Group with the Ministry of Health, New Zealand. Andrew is a public health physician and has held a number of clinical leadership roles, as well as executive leadership and governance positions in strategy, community participation, patient experience, and quality improvement. Andrew was the 2018/19 Commonwealth Fund Harkness Fellow for New Zealand, and was based between the Clinical Excellence Research Center at Stanford University, and the Social Interventions Research Evaluation Network at UC San Francisco. Upon returning to NZ he was almost immediately seconded to support the COVID-19 response, latterly as Chief Clinical Officer, before becoming the inaugural Deputy Director-General for the Public Health Agency on its formation in July 2022. Andrew received his medical and public health degrees from the University of Auckland, and is a Fellow of the Australasian Faculty of Public Health Medicine. He was awarded Fellowship of the New Zealand Medical Association in 2011 for services to the profession and the public. Let’s dive in to our conversation with Andrew Old. Key moments in the podcast: 00:00 Podcast Intro 01:16 Meet Andrew Old 02:53 Growing Up With Music 04:48 Awe At World Health 06:49 Staying Grounded 09:45 Choosing Medicine 15:30 Finding Public Health 18:47 Becoming Systems Minded 21:08 Study That Shapes You 26:48 First Leadership Leap 29:59 Learning On The Job 34:14 When Leadership Gets Hard 40:29 Hope And Purpose Ahead 43:47 Three Career Nuggets 47:48 A Quote To Remember Here is what stays with us from this conversation: Growth Happens When You Step Up Long Before You Feel Ready * Embracing Uncertainty: Backing yourself and taking leaps when opportunities arise, rather than waiting for a “perfect” moment that never comes. * Navigating the Unknown: Stepping into executive and managerial roles—even before having formal experience in managing people or corporate budgets—by trusting your potential. * Just-in-Time Learning: Prioritizing targeted, practical skill development when new challenges present themselves over relying solely on traditional degrees. True Fulfillment Comes From What You Do, Not What You Want to Be * Shifting Career Focus: Moving away from chasing titles or rigid career milestones to focus on what a “good day” of meaningful work actually looks like. * Systems Thinking Over Quick Fixes: Looking “upstream” to understand the broader context, social determinants, and systemic dynamics behind front-line issues. * Leading with Curiosity: Asking better questions and remaining continuously curious to appraise complex situations critically. The People and Culture Around the Work Matter Most * Environment Over Job Description: Recognizing that even the perfect job on paper will not bring fulfillment if the team dynamic and work environment do not fit. * Grounding in Community and Family: Maintaining perspective in high-demand leadership roles by prioritizing family, daily routines, and personal connections. * Perspective and Empathy: Remembering that success in human-centered fields relies on honoring others and harmonizing efforts toward a shared goal. Authentic Leadership Bridges Divides Through Vulnerability and Hope * Disarming Cynicism: Facing skepticism—including your own—by openly calling out doubts and re-anchoring efforts in the fundamental “why”. * Honoring Professional Identity: Maintaining core personal values and professional ethics while transitioning into broad governance and civil leadership roles. * Amplifying Symbols of Hope: Actively seeking out, celebrating, and sharing moments of progress to sustain a sense of purpose within large, complex systems. Connect with Dr Andrew Old This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will find Flyntrok on LinkedIn , Instagram and X . Listen to this podcast on Substack, Spotify or Apple. We would love it if you would leave us a comment, screenshot the episode and tag us on social media, and share this episode with your community so that they can better navigate their forks in the road. Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today we are joined by Taimi Allan, the Mental Health Commissioner for South Australia, and she describes herself as a Wellbeing Warrior, Strategist, Tech-Geek, Do-er, Compassionate Leader, and Creative—and Enabled, not disabled by lived experience. Taimi’s early career steps were through studying drama and theatre arts, jobs in hospitality and the airline industry. Her leadership philosophy is grounded in her own recovery journey through complex mental health challenges. We also love her summary of her career path so far, from consumer to CEO to Commissioner. Her work includes leading national anti-discrimination initiatives and directing a Mental Health Innovations company. Uniquely, Taimi served on mental health commissions in both New Zealand and South Australia. Taimi is Deputy Chair of the eMental Health International Collaborative, a member of UNICEF’s global Digital Youth Mental Health Expert Network, and a member of South Australia’s Suicide Prevention Council, among other governance roles. Let’s dive in… Key moments in the podcast: 00:00 Letting Go of Regret 00:53 Podcast Welcome and Guest Intro 03:17 Quickfire Qantas Stories 05:16 Crochet and Creative Recharge 07:51 Teen Music and Love Story 10:10 Early Forks in Career 15:02 Degree Doubts and Validation 17:57 From Arts to Mental Health Messaging 20:22 Leadership Rise and Lived Experience 24:50 Mentors and Enabled by Experience 28:03 Mind and Body and Anti-Stigma Work 31:53 Commissioner Role and Team Culture 38:14 Global Partnerships and Cultural Authority 43:38 Weaving Culture in Australia 47:08 Saying Yes to Commissioner Role 51:39 Three Golden Nuggets and Farewell 54:36 Outro and Next Episode Teaser Notable Quotes * “You are not disabled by your experiences. You are enabled by them.” * “Don’t be embarrassed about any part of your life. It’s all learning and teaching.” * “When things go right, it’s because we are moving at the speed of trust.” Here is what stays with us from this conversation: Your Lived Experience Is Your Ultimate Leadership Asset * Reframing Vulnerability into Power: Turning recovery journeys through complex mental health challenges into strengths rather than deficits. * The Power of Edutainment: Using creative mediums like theater, film, and comedy to communicate mental health messages without making people feel railroaded. * Collective Peer Support: Leveraging shared lived experience to break down stigma, build empathy, and foster authentic human connection. Releasing Regret Unlocks Your True Purpose * Overcoming Academic Stigma: Letting go of the shame of an unfinished degree to recognize that raw life experience offers irreplaceable wisdom. * Walking Through Open Doors: Embracing unexpected career detours and trusting that non-linear paths lead exactly where you need to be. * Self-Validation over External Approval: Moving beyond the need to prove worth through perfectionism or traditional credentials. Real Systems Change Moves at the Speed of Trust * Weaving Cultural Authority: Learning from collectivist Indigenous wisdom to embed cultural authority across systems rather than treating it as an afterthought. * Flattening Workplace Hierarchies: Dismantling rigid structures so individuals feel empowered to take charge of their own wellbeing and growth. * Navigating the “Mirror Moment”: Supporting staff who bring lived experience to work as they navigate personal reflections and maintain performance standards. Authentic Leaders Welcome Challenge and Lead with Kindness * Grounding in Core Values: Living and leading by two foundational rules: work hard and be kind. * Inviting constructive critique: Embracing challenges from colleagues and community as essential fuel for personal and system improvement. * Moving with Curiosity: Remaining comfortable with not knowing everything and viewing mistakes as vital opportunities to learn and rebuild trust. Connect with Taimi Allan This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will find Flyntrok on LinkedIn , Instagram and X . Listen to this podcast on Substack, Spotify or Apple. We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Professor Lisa Scharoun is Head of School—School of Design at Queensland University of Technology in Brisbane, Australia. An award-winning teacher, researcher, and designer, Lisa specialises in Visual Communications, with a focus on design for health and wellbeing and cross-cultural design. She holds a Master of Arts in Design Studies from Central Saint Martins in London, and after working as a graphic and interior designer, she moved into academia. She earned her PhD from Griffith University, Queensland, Australia, spent eight years at the University of Canberra, where she led design programs and co-founded the Cross-cultural Design Lab, and she has also served as a visiting professor in Singapore and Norway. In her current work, Lisa has partnered with Queensland Health helping secure more than $3 million to support healthcare innovation. Today, her leadership is grounded in empowering teams, nurturing emerging talent, and advancing socially responsive, culturally informed design. This conversation dives deeply into the non-linear personal and professional path that shaped Lisa’s worldview—from creative boredom in upstate New York to navigating corporate culture clashes in London and massive educational pivots in Shanghai. Let’s dive in. Key moments in the podcast: 00:00 Curiosity and Connection 00:23 Podcast Welcome and Guest Intro 02:22 Rapid Fire Origins 02:49 Sleepy Hollow Hometown 04:35 Finding Home Worldwide 07:30 Creative Life Off Work 08:11 Stable Roots Big Leaps 11:59 Mentors Shape a Designer 17:21 London Culture Shock 21:45 From London to Shanghai 26:26 Choosing Shanghai Over Peace Corps 28:52 Landing In Shanghai Shock 32:09 Baby Steps And Finding Support 33:48 Teaching Art History Reality Check 35:24 Design For Social Impact 37:57 PhD Plans And Meeting Husband 42:19 Healthcare Design Study Tours 48:16 Scaling Global Sustainability Tours 50:57 Student Impact And Career Paths 54:41 Top Three Career Lessons 56:03 Closing Thanks And Wrap Up Here is what stays with us from this conversation: True insight is forged through the navigation of the unknown. * The Safety to Explore: Having a stable, grounded childhood and family foundation provides a psychological safety net needed to take massive risks, embrace ambiguity, and step completely out of your comfort zones. * Bridging the Cultural Divide: True leadership requires the capacity to observe, translate, and bridge the subtle, hidden nuances and “culture clashes” built into global environments, such as balancing contrasting American and British corporate workplace norms. * The Life-Changing Impact of Cross-Disciplinary Mentorship: Unlocking your potential often relies on mentors who look past their own immediate domains, highlighted by Lisa’s story of a mathematics professor who genuinely cared enough to guide her toward her true creative calling. Purpose over profit: Real systemic impact begins when we pivot away from commercial constraints toward altruistic social change. * The Idealistic Tension: Navigating the internal disconnect that happens when you reach conventional commercial success but lack a deeper sense of societal alignment. * Embracing the Unexpected Leap: Choosing the road less traveled at monumental career forks, exemplified by navigating the sudden choice between a volunteer path in the US Peace Corps in Africa or a rapid leap to teach design in Shanghai, China. * Reframing the Role of the Creative Mindset: Moving past the outdated paradigm of design as a superficial aesthetic execution tool used to “make things look pretty,” into a strategic leadership tool for social impact. When leaders bring a design mindset into complex environments, they hand frontline teams the ultimate permission and agency to innovate. * Cultivating Frontline Agency: Give everyday workers (such as healthcare and hospital staff) the design thinking tools and freedom to contribute to making improvements in the workplace. * The Creative Capital of Boredom and Storytelling: Drawing from personal roots (such as growing up in Kinderhook, New York, the historical inspiration for The Legend of Sleepy Hollow ) to realize that constraints, imagination, and narrative are primary drivers of innovative problem-solving. Connect with Lisa Scharoun This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will find Flyntrok on LinkedIn , Instagram and X . Listen to this podcast on Substack, Spotify or Apple. We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today’s guest is Surya Bhatta, a global health leader and social entrepreneur based in Nepal. He is Co-CEO of One Heart Worldwide, a U.S.-based nonprofit, improving maternal and newborn health in remote, underserved communities. Surya holds a Public Health degree from Nepal, a Masters in Health Care Delivery and Science from Dartmouth College, and advanced training in Global Health Delivery from the Harvard T.H. Chan School of Public Health. He has partnered with international agencies and funders, including USAID, Grand Challenges Canada, the German Government, the European Union, and the UK’s Foreign, Commonwealth & Development Office (FCDO). Surya has also led major health responses to Nepal’s crises, including the 2015 and 2023 earthquakes and the COVID-19 pandemic. Raised in a rural Nepali village, Surya witnessed the realities of limited maternal care firsthand: he brings deep local knowledge, humility and a focused commitment to improving health outcomes for all. Let’s dive in … Key moments in the podcast: 00:00 Why Share Globally 00:36 Podcast Welcome 01:12 Meet Surya Bhatta 02:24 Kathmandu Check In 03:23 Family Life 05:25 Village Food Memories 07:03 How He Unwinds 08:45 One Heart Worldwide Mission 11:13 Growing Up Rural Nepal 15:53 Leaving Home For School 20:57 Finding Purpose In Public Health 23:04 Mothers Story Sparks Mission 26:12 Joining One Heart Worldwide 27:40 Systems Thinking Influences 28:22 From Challenge to Action 30:08 Building a Care System 32:06 Network of Safety Model 34:05 Studying Abroad for Leadership 38:57 Scholarship and Culture Shock 41:05 Skills Network and Confidence 43:34 Executive Director and Scaling 45:16 COVID Response and Co-CEO 48:26 Humility Driven Growth 53:41 Leadership Lessons and Farewell Here is what stays with us from this conversation: Leaders are not heroes. They are just ordinary people. True leadership shifts the focus away from the ego of the individual and redirects it toward the consistency of daily, collective impact. * Redefining the “Hero” Leader — Moving past the myth of the all-knowing, solitary leader. Authentic leadership values the power of a shared vision over individual accolade. * Impact Over Ego — Internalizing the reality that leadership isn’t about self-preservation or daily self-proof, but about the steady progress made on the ground. * Consistency Over Magic — Embracing a grounded, practical approach to solving leadership dilemmas through realistic, everyday actions rather than waiting for sweeping, magical fixes. We act as a catalyst—the community already holds the real power and resources. Humility in scaling means realizing your organization is not the entire ecosystem, but a supportive catalyst designed to strengthen it. * The Catalytic Leader — Positioning an organization to support, enhance, and empower existing local framework and government structures instead of attempting to build parallel, competitive empires. * Resisting the “Superficial Scale” Trap — Navigating the external pressures from funders and stakeholders pushing for rapid, exponential growth. Leading with humility means prioritizing depth and long-term sustainability over quick numbers that dilute quality. * Sustainable & Joint Work — Viewing scaling as a partnership of joint work, recognizing local leaders and systems as the primary drivers of permanent change. The community knows their problem best, better than anybody. Sustainable growth can only be achieved when solutions are driven entirely by the needs and expertise of the people on the ground. * Systems Thinking via Listening First — Approaching complex organizational or social problems by stepping back, checking assumptions at the door, and listening to the baseline environment before trying to intervene. * Co-Creation Over Implementation — Actively involving local stakeholders in programmatic solutions from day one, ensuring that the architecture of growth belongs to the community. * Navigating Identity Shifts — Embracing the discomfort of transitions and adapting organizational models dynamically as real-world feedback reveals what truly works versus what doesn’t. Key Takeaway Quote “I think life teaches you a lesson. You don’t have to prove yourself every day, but you can make an impact every day.” — Surya Bhatta About the Show Forks in the Road explores the everyday dilemmas in leadership, leaning into the idea that forks make you fitter . Through raw and candid conversations with global leaders, hosts Stephen Berkeley and Anne Boland dissect the high-stakes decisions and identity shifts that define the modern leadership journey. Connect with Surya Bhatta This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will find Flyntrok on LinkedIn , Instagram and X . Listen to this podcast on Substack, Spotify or Apple. We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Jude Pemell is a Psychotherapist based in Sydney, Australia. She trained in journalism and began her career in theatre and film across the UK, USA and Australia. She is an alumni of NIDA, the National Institute of Dramatic Arts, Sydney, Australia, an author of non fiction and poetry and a playwright of two stage productions. Her love, training and experience in theatre and film, paved the way for a remarkable second act: a 30-year career in forensic psychotherapy and public service, working in criminal justice, substance-abuse treatment and immigration detention, and contributing to the Royal Commission into Institutional Responses to Child Sexual Abuse. A natural storyteller, Jude takes us on a journey through her life from the 1950s and the influence of her mother, who owned and ran a small hospital in New South Wales and modelled progressive feminism, through to her current psychotherapy work with people who have experienced complex trauma, including refugees. This conversation offers wisdom, joy and an honest exploration of what it means to be human. Let’s dive in. Key moments in the podcast: 00:00 Hollywood Awakening 00:45 Podcast Welcome 01:26 Meet Jude Pemell 03:08 Childhood Reading Roots 05:13 First Overseas Adventure 09:45 Self Care Basics 13:21 Mother Hospital Influence 18:30 Showbiz To Spiritual Shift 20:12 Surry Hills Doorbell Moment 27:37 Step 11 Breakthrough 35:54 Refugee Work Turning Point 42:25 Forks Wisdom And Farewell 45:53 Next Episode Preview 47:39 Credits And Where To Listen Here is what stays with us from this conversation: The Logic of the Gut: True Strategy Requires the Courage to Trust Your Instincts Great leaders don’t just rely on data; they cultivate a refined internal compass that allows them to make decisive moves when windows of opportunity open. * Considered Risk-Taking: Moving past paralyzing over-analysis to take calculated, deliberate actions based on deep inner clarity. * Acting on Inspiration: Recognizing the precise moment a spark of professional passion or inspiration strikes and following it unhesitatingly. * The Wisdom of the Subconscious: Acknowledging that our instinct is often a rapid processing of a lifetime of unwritten lessons. Leading from the Center: Personal Sustainability is the Prerequisite for Impact You cannot successfully navigate external chaos or guide a team through high-stress crisis environments if you have not first anchored your own foundation. * The Power of a Strong Center: Cultivating daily mindfulness and groundedness to eliminate the volatile emotional highs and lows of leadership stress. * Self-Care as a Leadership Strategy: Shifting the narrative around well-being—protecting your mind and body is a baseline requirement to be effective, not a luxury. * Foundational Resilience: Ensuring the “basics” of life are sound so that you possess the long-term energy required to handle executive pressure. Radical Empathy: True Influence is Born from Human Connection, Not Hierarchy The most progressive and resilient organizational cultures are built when leaders step out from behind the noise of corporate titles to fiercely see and value the individual. * The “Matron Culture” Reframed: Learning from progressive management styles that prioritize knowing the human stories, families, and lives behind the staff members. * Quiet Feminism in Leadership: Championing forward-thinking, supportive workplace environments through steady action and deep listening rather than top-down control. * Becoming Fully Human: Embracing the professional reality that vulnerable, complex, and high-stakes environments are ultimate spaces for deep empathy and mutual growth. Accidental Alignment: Your Present Journey is Secretly Preparing You for Your Next Pivot Career transitions are rarely random; they are the organic culmination of transferable emotional intelligence, everyday observations, and subtle clues. * Decoding the Transition Clues: Developing the awareness to spot the quiet indicators that signify you are outgrowing a role and are ready for a new horizon. * The Informal Apprenticeship: Recognizing how non-traditional backgrounds, past industries, and childhood curiosities act as an informal training ground for future leadership. * Everyday Preparation: Trusting that how you handle the minor forks in the road today is the precise groundwork shaping your strategic decisions for tomorrow. Connect & Subscribe * Forks make you fitter. Explore more everyday leadership dilemmas and subscribe to the Forks in the Road newsletter: FLYNTROK Substack * Listen & Review: Subscribe on your favorite podcast app and leave a review if Judith’s insights helped you navigate your own fork in the road. Connect with Judith Pemell This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will find Flyntrok on LinkedIn , Instagram and X . Listen to this podcast on Substack, Spotify or Apple. We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
In this eighth review milestone, hosts Stephen Berkeley and Anne Boland look back at the collective wisdom of Episodes 44–48. Moving past isolated, individual reflection, this conversation weaves together the “red threads” connecting systems, leadership, and personal growth. Together, they look at how digging into the crossroads of others can bring clarity to our own professional paths. Key moments in the podcast: 00:00 Welcome and Recap 01:33 Why Stories Matter 05:05 Values Deep Dive 12:26 Origin Story 18:11 Systems Thinking Curiosity 27:09 Creating Headspace 34:09 Camping vs Climbing 36:50 Permission to Pause 38:47 Closing and Episode 50 Here is what stays with us from this conversation: Clarity of Core Values Serves as Our Inner Compass “Our values are our guiding lights; understanding them deeply allows us to navigate complex professional crossroads with integrity and authenticity.” * Distinguishing Traits from Values: Realizing that surface-level behavioral traits differ from deeply held core values (such as substituting the concept of surface trust with radical authenticity). * The Value of Reflective Deconstructive Practice: Moving past merely naming values to performing a “double-click” investigation to unpack what they look like in everyday professional actions. * Unmasking Value Discomfort and Trade-offs: Embracing the psychological discomfort when two competing values clash, and developing the skill to hold space for both instead of choosing paralysis. * Holding Values Sacred Under Pressure: Acknowledging that our truest values often shine brightest when we are “pinned against the wall” by professional transitions, role shifts, or environmental stress. Origin Stories Form the Foundation of Connection and Culture “To build highly collaborative, caring, and psychologically safe teams, we must take the time to deeply listen to where people come from.” * The Power of Backstories: Embracing childhood backgrounds and diverse upbringings to help clarify why colleagues operate with specific instincts in the modern workplace. * Living the Values of Inclusion and Diversity: Learning to navigate complex professional networks without immediate labels, cultivating an environment that naturally embraces both our human commonalities and distinct differences. * Leading with Radical Empathy: Introducing broader principles of care and love into systemic practices, building deep professional networks that enrich the broader workplace tenfold. Systems Change Demands Active Curiosity and Deep Listening “True transformation within complex systems cannot occur in isolation; it requires a persistent curiosity to draw out signals from every layer of the network.” * Developing a Systems-Level Focus: Leveraging professional backgrounds (such as engineering or clinical training) to observe structural flow, patient patterns, and analytical connections inside complex environments. * Sourcing Innovation from Within: Actively tapping into the insights and immediate daily observations of frontline staff rather than relying solely on external consultants. * Listening to System Users: Engaging directly with stakeholders, users, and patients to gather operational data on what is genuinely functioning or failing. * The Portfolio Mindset and Experimental Research: Navigating corporate hierarchies by actively testing hypotheses, running small-scale workplace experiments, and building a multi-disciplined portfolio career. Cultivating a Deliberate “Permission to Pause” Sustains Longevity “Stepping off the fast-paced conveyor belt of business isn’t a luxury; it is a critical practice of professional self-preservation and systemic safety.” * Creating Necessary Headspace: Purposely breaking away from high-stress routines or relentless treadmills to give your mind room to evaluate life-altering decisions. * Listening to Internal Doubts: Slowing down to address quiet feelings of hesitation or value misalignment before they manifest as chronic professional burnout or illness. * The Balance of Climbing and Camping: Recognizing that professional life requires balancing growth goals (climbing) with vital periods of recovery (camping) to assess the view and chart the next peak. * Designing Personalized Rituals for Inner Peace: Actively designing morning habits, reflective practices, and customized routines that center your professional focus. Next Time on Forks in the Road: This milestone marks our 49th episode! Be sure to join us for Episode 50 , where Stephen and Anne will deliberately hit pause to celebrate, reflect on their podcasting journey, and thank the listeners and guests who make these shared explorations possible. This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will find Flyntrok on LinkedIn , Instagram and X . Listen to this podcast on Substack , Spotify or Apple . We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today we are joined by Dr Paresh Dawda, a respected academic and healthcare leader based in Canberra, in the Australian Capital Territory (ACT), Australia. With a background in general practice and public health, he has contributed extensively to research, teaching, and policy development in primary care in Australia and the UK. He has been a Regional Medical Director for a corporate provider with a focus on rural and regional health. As a leader, he provides specialist advice to the NSW Agency for Clinical Innovation and NSW eHealth. As an academic, he has Professorial level affiliations with the Business School of UNSW and the Faculty of Health at the University of Canberra. He has advised Commonwealth and State Governments in Australia and designed and delivered programs internationally and nationally on high-performing primary healthcare organisations, service improvement and system integration. And, at the centre of all his interests and work is a passion for human-centred care. Paresh also pioneered the first purpose-built, human-centred care general practice. In this episode, we explore the profound impact of intentionality, the courage to embrace doubt, and the discipline of maintaining inner peace. Our guest shares his journey from being a refugee to a leader, illustrating how a “glass half-full” mentality and a commitment to human connection can transform both a career and a life. Let’s dive in with Dr Paresh Dawda. Key moments in the podcast: 00:00 Student Time Heals 01:17 Meet Paresh Dawda 02:39 Quickfire Sibling Story 04:25 Feminine Influence 05:55 Medical School London 10:18 Self Care Routine 15:25 Choosing Medicine 18:32 Finding Conviction 21:43 Surgery Track Doubts 25:15 BMA Research Detour 28:20 Family Over Mentors 30:44 Time as Medicine 32:36 Pushing Back on Throughput 34:23 Leading Change Beyond Clinic 37:32 Networks Create Influence 39:55 Move to Canberra 45:28 The Gift of Choice 48:15 Three Golden Nuggets Here is what stays with us from this conversation: Embrace the Power of the Pause * Creating Headspace: Realizing that true clarity often requires stepping off the “treadmill” or “conveyor belt” of a high-pressure career to reflect on one’s true desires. * The 5:00 AM Discipline: Utilizing the early morning hours—specifically a 20/20/20 routine of movement, mindfulness, and learning—to ground oneself before the world wakes up. * Intentional Presence: Using quiet moments to ask, “How do I want to show up today?” ensuring that daily actions align with personal values rather than reacting to external stresses. Trust the Wisdom of Uncertainty * Doubt as a Catalyst: Viewing moments of professional doubt not as failures, but as necessary signals to re-evaluate and find a more authentic path. * Strategic Risk-Taking: Taking “the feelers out” and being willing to move countries or change roles with the mindset that even if it doesn’t work, the experience itself is a gain. * The Courage to Change: Understanding that admitting a choice wasn’t right is just as important as making the initial decision. Cultivate Connection as a Core Value * Time as a Gift: Recognizing that “time as a treatment modality”—simply sitting and listening to others—can be more powerful than any technical procedure. * The Strength of the Collective: Building a network of “nonjudgmental critical friends” and like-minded peers to validate ideas and provide pastoral support during transitions. * Empathy Born from Diversity: Drawing on personal history and diverse environments to build deep empathy for people from all walks of life. Lead with Purpose and a “Can-Do” Spirit * Defining Your ‘Why’: Staying anchored in a central purpose to navigate broken systems and complex decision-making processes. * Breaking Artificial Polarities: Rejecting the idea that one must choose between personal satisfaction and professional success, recognizing that these tensions are often just perceptions. * Glass Half-Full Mentality: Approaching systemic challenges with creative, outside-the-box thinking to achieve objectives despite existing limitations. Three Golden Nuggets for the Road 1. Know Your Purpose: It acts as the ultimate guide for every major fork in the road. 2. Give Yourself Headspace: You cannot make clear decisions in a state of constant rushing; find your “pause”. 3. Find Your Routine for Inner Peace: Establish a consistent habit of self-care that keeps you grounded, regardless of life’s stresses. Connect with Dr. Paresh Dowda Recommended Reading: The 5am Club: Own Your Morning. Elevate Your Life. This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will find Flyntrok on LinkedIn , Instagram and X . Listen to this podcast on Substack, Spotify or Apple. We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today we’re joined by Dr Kirsten Meisinger, a primary care physician and internationally recognised healthcare leader. She is a family physician with Cambridge Health Alliance in the greater Boston area of Massachusetts, in the United States. Her career spans clinical care, leadership in healthcare system transformation, and teaching at Harvard Medical School and Tufts University. Her leadership impact extends well beyond the U.S., with experience leading healthcare projects in Brazil, Nicaragua and Nepal, and contributing to policy as a member of Australia’s national Health Care Homes expert panel. Throughout her career, Dr Meisinger has navigated pivotal forks in the road—from clinical practice into healthcare leadership, driven by her passion to lead system transformation. As she describes, ‘Every day brings us closer to equity and spectacular care for all.’ Key moments in the podcast: 00:00 Love Without Question 01:13 Meet Dr Meisinger 03:05 Family Traits 04:31 Mexico Bus Scare 08:00 Growing Up In Washington Heights 10:49 Becoming A Doctor 15:04 Medical School Forks 20:21 Choosing Family Medicine 23:23 Choosing Primary Care 23:45 Listening to Dislikes 25:18 Life at Cambridge Health 26:55 Equity Through Data 28:16 Teaching and Leadership 29:36 Global Health Escapes 32:12 Systems Change Origins 35:50 Medical Home Transformation 39:10 Leadership Across Generations 45:16 Final Wisdom Nuggets 48:26 Closing and Next Guest Here is what stays with us from this conversation: Leadership is the Act of Seeing What Others Miss True system transformation begins with the ability to “count the cards”—seeing the underlying patterns and workflows that others overlook. * Trusting the “Rainman” Instinct: Recognizing when you have the unique ability to visualize a solution before it’s even been articulated. * Simplifying the Complex: The primary role of a leader is to reduce noise and keep the mission simple, even in highly bureaucratic environments. * The Power of Observation: Using data and observation to identify “invisible” gaps in care or service, such as cultural sensitivities for marginalized communities. Radical Authenticity is a Competitive Advantage Leading without “mystery” allows for deeper trust and more efficient team dynamics. * The “Wise Guy” Approach: Bringing humor and a grounded candor to leadership to break down formal barriers. * Learning from Discomfort: Using your personal dislikes—like the “smell of hospitals” to help you work out what you do like. * Intuition as a Compass: Relying on instinctive “pivots” during high-stakes situations to change the energy of a room or a conflict. Cultivate Joy as a Non-Negotiable Metric A high-efficiency environment cannot be sustained without a foundation of respect and collective happiness. * The “Rainbow Slide” of Transformation: Moving teams away from the “hamster wheel” and toward a model that values relationship over transaction. * The Relationship-First Rule: Escaping dominant cultures periodically to relearn how to put human connection ahead of personal output. * Leading with Love: Treating leadership as a verb that encompasses respect, kindness, and the intentional act of helping others shine. Championing the Potential in the “Other” Leaders have a profound responsibility to recognize and elevate talent that doesn’t mirror their own background. * Breaking the Mirror: Actively working to spot leadership potential in those who are demographically or culturally different from you. * The Success of the “Unconventional” Leader: Finding deep reward in elevating frontline staff into major organizational leadership roles. * Generational Humility: Staying curious and being willing to learn more from the younger generations than you teach them. The Final Nuggets of Wisdom * Keep it Simple: If it’s complicated, your job is to reduce it to its essence. * Trust Your Gut: Believe that you are in the right place at the right time for a reason. * Lead with Love: Give respect and kindness freely; it is the only thing that makes the work worth it. Connect with Kirsten Meisinger This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will find Flyntrok on LinkedIn , Instagram and X . Listen to this podcast on Substack, Spotify or Apple. We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today we’re joined by Anil Ramjiani, a business leader who has a passion for living well and leading well. Anil is currently two months into a new role and organisation, as Global Head of License Partnership with Primark, based in London. His career spans global sport, brand, and commerce, with a personal drive deeply rooted in health and wellbeing. From shaping athlete-led strategies at the highest levels of Nike and Adidas, to advising the next generation of healthcare, wellness and tech startups, Anil brings a rare blend of commercial insight and human focus to his leadership roles. Anil studied his MBA at London Business School, qualifying in 2008. He also has a Masters of Business Administration from China Europe International Business School. What sets Anil apart is his ability to adapt, to recognize when a path no longer serves him and to pivot with purpose. Let’s dive in Key moments in the podcast: 00:00 Frontline Reality Check 00:38 Podcast Intro and Guest Setup 03:09 Rapid Fire Travel Memories 04:41 Sport Industry Wellness Lessons 06:46 Reading Habits and Growth 10:31 Defining Core Values 14:19 Values Tested in New Role 16:54 Career Forks and Pivots 22:10 Bringing Corporate to Health Tech 25:29 Healthcare vs Corporate Lanes 27:55 Remote Consulting Lessons 31:05 Stepping Away Honestly 35:22 Mentors at Adidas 39:18 Retail Floor Values 41:26 New Role Learning Curve 44:42 Three Golden Nuggets 47:04 Closing and Credits Here is what stays with us from this conversation: Values are the Compass, Not Just the Traits * Defining Values Beyond Surface Behaviors: True values are distinct from traits or behaviors; for example, while trust is a behavior, the underlying value might be authenticity. * The Power of Recognition: Recognition is not merely self-interest; it is about empowering others, acknowledging achievements, and celebrating the “right track”. * Sacred Relationships as Emotional Triggers: Deeply held values, such as the sanctity of relationships, often explain why certain compromises lead to significant personal disappointment or “triggers”. Beliefs Become Conviction Through Testing * The Alchemy of Conviction: Beliefs and values only truly turn into conviction when they are tested under pressure and held sacred. * Breaking Health Down to Its Essence: When high-pressure roles challenge wellness, success means redefining health goals—such as prioritizing sleep, nutrition, and short, consistent movement over intense training. * Legacy-Driven Wellness: Maintaining health is not just for the present, but an investment in being able to participate fully in the future, such as staying active for one’s children. The Career as a Malleable Journey * The “Pinball” Career Path: Professional journeys rarely follow a straight line; they often resemble a pinball moving across different sectors. * Listening to Others: Trusted others can often see when a career path doesn’t align with one’s personality before the individual does. * Constant Forks in the Road: Pivotal decisions aren’t just for major career changes; they occur daily and weekly as we navigate new roles and environments. * Universal Goals Across Industries: Regardless of the sector, the core mission remains the same: working with people, creating impact, and unlocking value. Transformative Learning Through Dialogue * Reading as a Two-Way Conversation: Shift from passive consumption to active engagement by imagining a dialogue with the author, asking what they want the reader to take away. * The Power of Biographies: Reading others’ life stories provides a framework for self-reflection, allowing one to consider how they would handle similar obstacles or decisions. * Opening Possibilities: Carefully chosen training programs can challenge you and open up new possibilities for personal and professional growth. Connect with Anil Ramjiani This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will find Flyntrok on LinkedIn , Instagram and X . Listen to this podcast on Substack, Spotify or Apple. We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today we are joined by Tracey Johnson, a CEO whose career weaves together banking, market research, education, and business development into a powerful force for change in healthcare. Tracey’s story is one of convergence. Her early career built a foundation across multiple industries, but it was in the commercialization of medical devices and healthcare solutions that everything clicked. From there, she went on to help shape healthcare at a systems level, founding the Office of Health and Medical Research within Queensland Health, in Australia, and driving global investment into Australia’s healthcare sector. But what makes Tracey’s perspective so compelling is her commitment to real-world impact. Today, as CEO of Inala Primary Care, she and her team work in a disadvantaged community, building and scaling innovative models of care for those who need it most. She is also a Churchill Fellow, and studied healthcare systems around the world, bringing back insights that fuel her advocacy for social prescribing, healthcare neighbourhoods, and smarter use of data to improve outcomes. Key moments in the podcast: 00:00 Forks as Experiments 01:10 Meet Tracey Johnson 02:45 Growing Up in Wide Bay 03:48 Leaving the Small Town 06:14 How Tracey Slows Down 09:07 Spiritual Center and Meaning 11:09 Family Friends Accountability 11:46 Dream Art Gallery Trip 13:08 St Louis Museum as Refuge 16:36 Early Career Influences 18:40 Banking Exit and Purpose 22:37 Forks Values and Reinvention 25:05 Risk Over Comfort: Campers And Climbers 27:51 Choosing Inala Primary Care 31:28 Looking Beyond Your Bubble 33:57 Fill The Box 35:37 Mentors Who Open Doors 38:51 Research Mindset In Practice 42:50 Three Forks Wisdom 46:11 Closing Thanks And Next Episode Here is what stays with us from this conversation: Life is an Experiment: View Every Fork in the Road as a Laboratory for Growth * Embrace Uncertainty: Treat new opportunities not as permanent traps, but as experiments where even “failure” results in valuable data and learning. * Maintain Agency: See yourself as an active agent capable of shaping your own future rather than letting the future shape you. * The Power of “What If”: Stay true to your values and inner drive to explore paths that others may not understand. Build the Box to Fill It: Shifting Focus from Structure to Substance * The Two Halves of Life: Recognize that the first half of a career is often about building the “box”, attaining the house, the title, and the security. * Interior Meaning: In the second half of life, the challenge shifts from protecting the “fabric of the box” to deciding what meaningful contributions go inside it. * Character over Cachet: Prioritize the development of character and the pursuit of “big themes” like dignity and community change over fame or high salaries. Climb, Don’t Just Camp: The Necessity of Continuous Evolution * Avoid Atrophy: Humans, like plants, must keep growing; staying in a “campsite” for too long can lead to stagnation and a slow internal death. * Recover and Ascend: Use “camping” (slowing down) only as a temporary measure to recover and appreciate the view before beginning the next climb. * Neurodiversity as an Asset: Understand your own brain’s need for variety; for some, a “pacey” existence with high changeability is the key to staying energized. Look Outside the Self: Finding Safety and Solutions in the Broader World * External Focus: By studying global trends and geopolitical issues, you can find solutions that haven’t reached your local “universe” yet. * The Salve of Art and History: Engaging with art and human history can provide a sense of safety and “wash over the soul” during times of high-stress or trauma. * Radical Self-Awareness: Balance high-stakes public leadership with quiet, grounding practices like reflective reading, gardening, or exercise to reconnect the head to the body. Value-Driven Bravery: Let Your Principles Outweigh Your Projections * Exit Toxic Environments: Have the courage to leave prestigious roles if they are gendered, hierarchical, or do not fit your core values. * Trust Your Skill Stack: Recognize that skills from disparate sectors, like finance, theology, and teaching, can converge to make you the “perfect” candidate for a complex leadership role. * Listen to the “Push”: Sometimes the most pivotal forks in the road come from others who see a capacity in you that you haven’t yet recognized in yourself. Connect with Tracey Johnson Listen to this podcast on Spotify or Apple or subscribe to it on Substack . We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will Find Flyntrok on LinkedIn , Instagram and X . Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today, we are joined by Dr. Sohyb Basir. Sohyb is a clinician and digital health leader currently serving as Digital Health Lead at Mater ,a not-for-profit network of public and private hospitals and healthcare services in Queensland, Australia. Sohyb leads innovation across AI-powered clinical documentation, virtual care, and patient flow transformation. His work sits at the intersection of frontline medicine, data, and design — leading cross-functional teams to build safer, smarter, and more efficient healthcare systems. Sohyb also serves as an Expert Adviser with Foundry Health and is a Non-Executive Director at TheiaDx , shaping the future of digital diagnostics and system strategy. From emergency medicine to product management, consulting, and board leadership, Sohyb’s career reflects bold decisions — true forks in the road. Today, we’ll explore how those defining moments shaped his journey, and what it takes to lead meaningful transformation in modern healthcare. Key moments in the podcast: 02:35 Rapid Fire New Dad Life 03:28 Cultural Traditions and Heritage 04:50 Dream Trip and Influential Books 06:44 Digital Health Lead Role 10:04 Homo Deus Career Wake Up 12:01 From Arts to Medicine 15:29 Med School Challenges and Growth 18:26 Mentors and Early Influences 20:02 Pattern Recognition in Emergency 22:50 Discovering Health Informatics 23:52 Patient-Led Triage Tool 25:34 From Waiting Room Data 26:48 Mentor and Funding Hurdles 29:40 PROMS and PREMs Explained 31:28 UX Obsession to Service Design 36:55 Building Patient Flow System 39:00 Practical AI Guidance 41:35 Three Career Principles 43:53 Closing and Credits Here is what stays with us from this conversation: The Power of Curiosity and Systems Thinking * Embracing Inquiry: Cultivating a mindset that constantly questions how things work and refuses to accept unknowns at face value. * Life as a System: Viewing the world through a “systems engineering” lens to understand the inner workings of networks and broader structures. * Interdisciplinary Inspiration: Recognizing that principles of problem-solving—like diagnostics—are “agnostic of industry” and apply to manufacturing, retail, and beyond. Navigating Non-Linear Career Paths * Bridging the Gap: Creating new roles out of necessity to patch together disparate fields, such as technology and bedside clinical care. * The Art of the Pivot: Moving from a natural affinity for history and the arts into more concrete scientific fields while retaining a creative edge. * Leveraging Diverse Skills: Finding ways to use “natural” talents—like marketing, design, and communication—within the medical profession. Resilience and Self-Discovery * The “Head Down” Mentality: Realizing the capacity to accomplish anything by committing fully to the work, even when your back is against the wall. * Humility in Excellence: Accepting that there will always be someone more clever and using that environment to stay grounded and focused. * Pattern Recognition: Learning to see the “mathematical equation” behind daily chaos and recognizing patterns in human behavior and systems. Future-Proofing Through Innovation * Being Part of the Change: Choosing to get ahead of the curve of technological evolution rather than letting change happen to you. * A Call to Action: Using insights from technology and literature to spark an “epiphany” about where you want to play in the future job market. * The Human Connection in a Digital Age: Ensuring that as technology advances, the social and communicative aspects of the human experience remain at the forefront. Heritage and Connection * Honoring Traditions: Using cultural rituals and shared meals to welcome new life and stay connected to one’s roots. * Family as an Anchor: Drawing inspiration from parents’ immigration journeys and their dedication to making life easier for the next generation. Connect with Sohyb Basir Book Reference: Homo Deus by Yuval Noah Harari Book Reference: To Kill A Mockingbird by Harper Lee Listen to this podcast on Spotify or Apple or subscribe to it on Substack . We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will Find Flyntrok on LinkedIn , Instagram and X . Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
In this seventh reflection episode, hosts Stephen Berkeley and Anne Boland look back at the wisdom shared in Episodes 38–42. Featuring guests from global healthcare, research, and military backgrounds, including Prof. Brian Dolan, Dr. Josh Hartzell, Lisa Toi, Dr. Luckson Dullie, and Dr. Cassandra Rauert. This episode synthesizes the “common language” of leadership that transcends borders and disciplines. Key moments in the podcast: 00:00 Episode 43 Kickoff 02:05 Guests And Global Reach 03:44 Identity And Purpose 03:59 Luckson Name Story 06:58 Collective Identity Choices 10:39 Cassie Rural To Research 15:29 Lisa Cultural Introductions 19:48 Human Centered Leadership 20:17 Systems Thinking And Safety 24:34 Listening Vulnerability Empathy 30:24 Generative Leadership Pillars 34:15 Sponsorship And Inner Circle 40:11 Courage And Optimism Close 44:52 Thanks And Next Episode Here is what stays with us from this conversation: 1. Identity: The Foundation of Leadership * Shaping Identity through Narrative: How choosing your own story (like Dr. Luckson Dullie changing “Lackson” to “Luckson”) shifts a mindset from scarcity to opportunity. * Finding Your “Tribe”: The importance of seeking “bigger horizons” to find environments where your unique skills and personality (the “nerd” factor) are celebrated, as seen in Dr. Cassie Rauert’s journey. * The Power of Small Steps: Recognizing that identity is built through incremental actions and the courage to say “yes” to new adventures, even when the final destination is unclear. 2. Generative Leadership: The Ripple Effect * Sponsorship vs. Mentorship: Moving beyond advice-giving to actively opening doors for others. * Paying it Forward: A deep-seated sense of gratitude from guests who acknowledge those who “took a chance” on them early in their careers. * Flourishing Together: Leadership as an act of enabling others to grow, ensuring the system thrives long after the leader moves on. 3. Human-Centered Systems & Connection * Points of Connection: The practice of introducing oneself through heritage and shared values rather than titles or hierarchy. * The “Hundred Cups of Tea”: Prioritizing relational work (getting to know the person) before tackling the “nitty-gritty” of complex organizational problems. * Everything is Connected: Understanding that “Safety is everyone’s job”—from the finance office ensuring staff are paid to the clinician at the bedside. Once piece done poorly can affect the whole system 4. Leading Through Complexity * Pathological Optimism: Developing a mindset of radical hope and persistence when facing systemic challenges and advocacy work. * Courage in Advocacy: The bravery required to challenge the status quo and speak up for those within the system who may not have a voice. * Empathy as a Strategic Tool: Using deep listening and empathy to navigate the friction points of high-pressure environments. Call to Action: * Reflect on your own “Red Threads.” Which of these themes resonates most with your current leadership challenge? * Share this episode with a colleague to start a conversation on how small steps can lead to systemic change. Connect with our Featured Guests and Listen to their Episode: * Prof. Brian Dolan OBE : Eps 38 “Beyond Authority: Cultivating Ownership for Widespread Reform” * Dr. Josh Hartzell: Eps 39 “Prepare, Wait, and Leap: A Three-Step Guide to Your Next Big Decision” * Lisa Toi : Eps 40 “If Not You, Then Who? Finding the Courage to Disrupt” * Dr. Luckson Dullie : Eps 41 “The Invisible Hands That Carry Us” * Dr. Cassandra Rauert: Eps 42 “Leading from the Middle: Finding Your Voice in a Room of Experts” Listen to this podcast on Spotify or Apple or subscribe to it on Substack . We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will Find Flyntrok on LinkedIn , Instagram and X . Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today we are joined by Dr Cassie Rauert , a Senior Research Fellow specialising in microplastics exposure at the University of Queensland, Australia . Cassie is an Environmental Analytical Chemist who completed her Bachelor of Science (Honours) at the University of Sydney in 2007, followed by a PhD at the University of Birmingham in 2014, where she investigated human exposure to flame retardants in indoor environments. In 2014, Cassie moved to Canada , working with Environment and Climate Change Canada on major national and international environmental monitoring programs. She returned to Australia in 2019. Her current research focuses on understanding human exposure to emerging pollutants such as microplastics , as well as developing new approaches to monitor chemicals of concern that affect both people and urban environments. In our conversation we find out about how Cassie made her decisions to leave a country town in Australia, to study in Sydney, then move to the UK to study and then to Canada and back to Australia. A round the world adventure, building a strong network along the way. We dive into the importance of strategic relationship building, the courage required to advocate for others, and practical frameworks for managing professional overwhelm. Let’s dive in. Key moments in the podcast: 02:41 Rapid-Fire Warmup: Queensland Life, Crafts & Zombie Skills 04:58 What Cassie Does Now: Microplastics, Exposure Pathways & Health Risks 07:32 Why the Work Matters: Puzzles, Mentoring PhDs & the Global Plastics Treaty 09:38 Origins of a Scientist: Family Puzzles, Teachers & Early Mentors 13:50 Fork in the Road: Leaving a Small Town for Sydney (and Bigger Horizons) 16:06 Taking the Leap: Landing a UK PhD + Coping with Loneliness Abroad 18:53 Finding Your People: Building Community Overseas—and the COVID Curveball Back Home 20:25 Finding Your People: Community as a Career Anchor 21:06 Small-Town Roots to Sydney: Where the Science Nerds Gather 22:18 Why Canada? Strategically Expanding Your Research Network 24:44 Coming Home to Australia: Warm Networking & Timing the Move 27:04 Mentoring Early-Career Researchers: Conferences, Confidence & Saying Yes 29:00 Women in Science: Being Overlooked and Learning to Call It Out 32:42 Speaking Up on the Panel: A Real-Time Lesson on Gender Equality 37:08 Golden Nuggets for Forks in the Road: Sleep on It, Stretch, Break It Down 41:34 Wrap-Up, Next Episode Teaser & Credits Here is what stays with us from this conversation: Strategy is Built on the Strength of Your Connections Success isn’t just about what you know, but how intentionally you cultivate the “warm” networks around you. * Moving Beyond the “Cold” Outreach: Using social settings and mutual acquaintances to turn professional opportunities from cold emails into warm introductions. * The Global Perspective: Why expanding your geographic horizons—even when it feels risky—diversifies your professional relationships. * Mentorship as a Shared Path: The role of leaders in “opening the door” for others by providing the same enthusiasm and time that once helped them grow. Leadership Demands the Courage to Challenge the Status Quo True leadership often requires speaking up when the room is silent, ensuring that every voice is seen and heard. * The Myth of Equality: Addressing why leaders must look beyond “not seeing gender” to recognize the different playing fields individuals start from. * Advocacy in Real-Time: The impact of calling out bias in professional settings, not through aggression, but through firm, visible support for those being overlooked. * Empowering the Next Generation: How senior leaders can use their influence to give courage to emerging talent by modeling advocacy. Mastering the Professional “Circuit Breaker” Longevity in any industry depends on your ability to step back, recalibrate, and approach complex problems with a cool head. * The Power of the Pause: Why “sleeping on it” is a vital leadership tool for resolving conflict and providing thoughtful responses rather than reactive ones. * Managing the Overwhelm: Using the “one small thing” framework to deconstruct massive, complex challenges into manageable, visible progress. * The Strategic “Yes”: Learning to lean into opportunities that make you nervous (growth) while maintaining boundaries on those that compromise your ethics. Connect with Cassie Rauert Listen to this podcast on Spotify or Apple or subscribe to it on Substack . We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will Find Flyntrok on LinkedIn , Instagram and X . Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today we’re joined by Dr. Luckson Dullie —a Global Health expert and the Global Chief Leadership Development and Engagement Officer at Partners In Health. Prior to his current role, Luckson spent nearly ten years as Executive Director of Partners In Health–Malawi , where he played a transformative role in improving care delivery and expanding community-based health services. He is also the founder of the Department of Family Medicine at the College of Medicine, University of Malawi. Luckson earned his medical degree from the College of Medicine, University of Malawi; a Master’s in Family Medicine from the University of the Free State in South Africa; and a PhD from the University of Bergen in Norway. He lectures at the Kamuzu University of Health Sciences in Malawi and the University of Global Health Equity in Rwanda. Luckson has transformed a childhood of scarcity into a lifetime of service. From learning under a mango tree to establishing a national medical department and leading global leadership development, his story is a masterclass in gratitude, identity, and the “generosity of humanity”. Luckson is a visionary leader, educator, and champion of equitable health systems worldwide. Key moments in the podcast: 00:00 From Lack to Luck: A Name’s Journey 02:32 Rapid Fire Questions with Dr. Luckson Dullie 03:02 Influence of Family and Culture 04:50 Describing Malawi: The Warm Heart of Africa 06:12 Parenting and Leadership 07:42 Educational Journey and Opportunities 13:11 Choosing Medicine: A Path of Discovery 16:10 Realizing Privilege and Overcoming Challenges 21:46 Unexpected Generosity 23:00 The Generosity of Humanity 24:58 From Lack to Love 25:36 Journey to Family Medicine 30:40 Challenges in Establishing Family Medicine 36:47 Pursuing a PhD in Primary Healthcare 41:02 Leadership Development 44:57 Final Reflections and Advice Here’s what stays with us from this conversation: 1. Own Your Narrative: The Power to Redefine Your Identity Luckson reflects on how a simple change in the spelling of his name—from “Lack” to “Luck”—became a lifelong metaphor for shifting focus from what is missing to the opportunities ahead. * Clarity of Self : Understanding your values and identity allows you to navigate complex choices with a steady hand. * Emotional Awareness : Reflecting on your reactions and internal drivers is the first step toward meaningful growth. * Lived Experience as a Compass : Using your personal history to inform how you lead others and build systems. 2. The Generosity of Humanity: Success is a Shared Endeavor Throughout his journey, Luckson was “carried” by the selfless acts of others, from an aunt who raised him as her own to an anonymous donor who funded his elite education. * A Legacy of Support : Acknowledging the “extraordinary” people who fill the gaps left by loss and poverty. * The Responsibility of Privilege : Once you internalize the privileges you’ve been given, they become a tool to uplift others. * The Village Concept : Embracing a culture where extending care to family and strangers alike is natural and expected. 3. Evolution Through Action: Bridging Theory and Reality True leadership is not just about academic credentials; it is the ability to adapt, ask questions, and prove that a vision can work in the real world. * Lifelong Curiosity : Constantly asking “Is this real?” and “Can this work?” to ensure systems serve the people they are meant for. * Leadership is Learnable : Moving beyond technical expertise to master people management, visioning, and decision-making. * Strategic Boldness : Having the courage to establish a unique identity for your work, even when it means navigating challenging institutional politics. Episode Highlights * The Mango Tree Classroom : A look back at the humble origins of a primary school education in rural Malawi. * The Turning Point : How a change in government funding nearly ended his education, and the “wow moment” that saved it. * The First Family Physician : The journey of bringing a new medical discipline to a nation and training the next generation of healers. * Pops and the Next Generation : How being a father influences a leadership style based on autonomy and “having their back”. Connect with Luckson Dullie Listen to this podcast on Spotify or Apple or subscribe to it on Substack . We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will Find Flyntrok on LinkedIn , Instagram and X . Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today we’re joined by Lisa Toi , a leading voice in New Zealand in social impact and innovation in healthcare services. As an Associate Partner with Synergia , Lisa has spent more than two decades helping organisations and communities navigate complexity, design better systems, for measurable change. Her work combines strategy, data, and human-centred thinking, and works with leaders across health, social services, and government. Her career journey is a non-linear one - from starting out in sales, working across diverse businesses, and eventually moving into healthcare and social impact work. Above all, Lisa opens doors, to broader perspectives, braver choices, and more human ways of leading. She models what it means to move through life with courage, an open heart, and strong, healthy relationships along the way. Lisa begins our conversation with a traditional Maori introduction about herself, in Maori language and then translates this for us. So, let’s dive in! Key moments in the podcast: 00:00 Introduction and Early Career 02:37 Lisa’s Traditional Maori Introduction 05:25 Rapid Fire Questions 09:48 Lisa’s Current Work and Projects 13:48 Journey into Healthcare 27:18 Influential Mentors and Relationships 33:09 Courage and Overcoming Challenges 39:44 Closing Thoughts and Advice 42:44 Next Episode Preview 43:36 Credits and Outro Here is what stays with us from this conversation: 1. Lead Through Connection * The Power of Whanaungatanga (Connection): Start by finding points of connection with others rather than leading with individual identity. * Built in the Micro-Moments: True relationships and trust are built during small, everyday interactions. * Relational Validation: Influence by validating the opinions of others and harnessing diverse perspectives to reach a shared goal. 2. The “If Not You, Then Who?” Mindset * The Fuel for Courage: Use your personal “why” and a sense of social justice as the drive to challenge the status quo. * Overcoming Imposter Syndrome: When feeling like an outsider, ground yourself in the mission of making things better for the community. * The Responsibility of Voice: As you grow in your career, use your confidence to represent and speak for populations that may not have a voice. 3. Mastering the Art of Strategic Perspective * Joining the Dots: Success often comes from sitting across a broad view to see where silos need to be bridged. * Consistent Questions, Evolving Answers: Strategic thinking is a transferable skill where the fundamental questions remain the same, even as industries change. * The “Creative Inventor” Approach: Approach problems with a constant tension between creative curiosity and practical application. 4. Honoring the “Mana” of Every Individual * Service-Oriented Leadership: View leadership as being born to serve and using your skills to improve the lives of others. * The Importance of Presence: Follow the example of leaders who “light up a room” with warmth and safety. * He Tangata (It is the People): Remember that the most important thing in the world is always the people. Connect with Lisa Toi Nuk System of Care - South Central Foundation, Alaska April Kyle: Episode 40 Tsion Firew: Episode 35 Jarrard O’Brien: Episode 28 Helen Angus: Episode 15 Listen to this podcast on Spotify or Apple or subscribe to it on Substack . We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will Find Flyntrok on LinkedIn , Instagram and X . Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
Today we’re joined by Dr. Joshua Hartzell . Dr. Hartzell is a retired US Army Colonel who spent 25 years in military medicine. His training and practice in medicine is as an Internal Medicine and Infectious Diseases Physician. He has a real passion for the role of leadership and leading well, so much so, that he has written a book about leadership in healthcare, ‘A Prescription for Caring in Healthcare Leadership: Building a Culture of Compassion and Excellence.” He has held leadership positions at Walter Reed National Military Medical Center and is currently Deputy Chair and Professor with the Department of Health Professions Education at the Uniformed Services University. Dr Hartzell is also faculty at the Massachusetts General Hospital Institute of Health Professions where he teaches courses in leadership development. This episode explores the profound intersection of service, professional expertise, and the human element of leadership. Our guest shares insights from a dual career in high-stakes environments, illustrating how the core challenges of our communities and organizations are, at their heart, leadership issues. Key moments in the podcast: 00:00 Introduction and Host Welcome 01:02 Meet Dr. Joshua Hartzell 03:22 Growing Up in a Small Community 04:55 Family Life and Staying Grounded 06:40 Military Education and Leadership Lessons 10:30 Choosing Medicine and Military Career 19:03 The Influence of Internal Medicine 23:14 Mentorship and Empowerment 24:48 Lessons in Humility and Empowerment 25:27 Advocacy and Sponsorship in Leadership 29:09 Transitioning from Physician to Leader 32:14 The Significance of Military Rituals 34:06 Deciding to Leave the Military 36:44 Writing a Book: A Journey of Reflection 43:21 Three Nuggets of Wisdom for Leaders Here is what stays with us from this conversation: Navigate Transitions with Intention Life’s “forks in the road” require a balance of rigorous preparation and the courage to take a leap. * The Power of Preparation: Constant learning and studying ensures that when an opportunity eventually opens, you are ready to step into it. * Practice Strategic Patience: Periods of waiting are often instrumental in building the skills and perspective needed for the next big role. * Choose Respect over Popularity: Leadership often requires making difficult decisions that may not be liked in the moment but are necessary for the long-term health of the team. Lead with a Heart for Service True leadership is defined by leading through service towards others: * Prioritize the needs of the team: Effective leaders ensure their people are cared for and supported before attending to their own needs. * Embrace humility: Coming from modest beginnings or small communities can instill a lasting sense of service and the desire to help others make the most of their lives. * See the human, not just the task: Whether in a hospital or an office, every person is someone’s relative; treating them with that level of meaning changes the quality of care and leadership. Master the Art of the “Block and Push” A leader’s primary role is to act as both a shield and a catalyst for their team’s success. * Shield the team from distractions: Great leaders “block” unhelpful pressures from above so the team can focus on their core mission. * Advocate upward: Leaders must have the courage to “push up” against the system to secure necessary resources or changes for those they lead. * Empower through ownership: When a team identifies a problem, a humble leader provides the resources for them to fix it rather than becoming defensive. Cultivate Growth Through Sponsorship and Feedback Success is a collective journey, propelled by the intentional elevation of others and the courage to speak the truth. * Shine the light on others: Move from seeking personal recognition to providing opportunities for emerging leaders. * View feedback as a tool for excellence: High standards are maintained through clear, direct feedback; it is the only way for individuals and organizations to improve. * Offer “gifts” of opportunity: Sponsoring a junior colleague for a presentation or a publication can serve as a powerful catalyst for their entire career. Connect with Josh Hartzell ‘A Prescription for Caring in Healthcare Leadership: Building a Culture of Compassion and Excellence’ by Josh Hartzell Listen to this podcast on Spotify or Apple or subscribe to it on Substack . We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will Find Flyntrok on LinkedIn , Instagram and X . Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
In this episode of the ‘Forks in the Road’ podcast, hosts Steven Berkeley and Anne Boland engage with Professor Brian Dolan, a transformative leader in global healthcare with over 30 years of experience. Brian shares his journey from nursing to leading major healthcare transformations and discussing his social movements like ‘End PJ Paralysis’ and ‘Last 1000 Days’. He emphasizes the importance of valuing patients’ time, maintaining a positive outlook, and learning from setbacks to foster impactful leadership. The episode highlights the significance of making thoughtful choices and the power of storytelling in healthcare. Key moments in the podcast: 00:00 Hope and Optimism: A Choice 00:45 Introduction to Forks in the Road Podcast 01:21 Meet Professor Brian Dolan 03:02 Rapid Fire Questions with Brian Dolan 04:08 The Power of Storytelling 10:25 Brian Dolan’s Daily Motivation 16:05 Pivotal Moments and Lessons Learned 20:37 Global Healthcare Insights 23:57 Choosing Nursing: A Serendipitous Journey 26:17 Early Influences and Career-Shaping Experiences 29:06 Discovering a Passion for Writing 32:21 The Joy of Teaching and Public Speaking 34:16 Navigating Personal and Professional Challenges 41:04 The Last Thousand Days Project 45:02 Top Three Pieces of Advice for Navigating Life’s Forks 47:16 Conclusion and Upcoming Episodes Here is what stays with us from this conversation: Hope and Optimism are Acts of Rebellion, Rooted in Realism * We have the choice to deal with life with positivity, as 80% of life is how we choose to handle what happens to us . * It’s crucial to be hopeful and optimistic, giving others support without offering false hope . * Something is always worth fighting for . Time is the Most Important and Sacred Currency in Healthcare * The biggest waste of all in healthcare is waiting. * Treat older people as if they are in a real hurry, because every day spent longer than necessary is stealing their time. * Our patients’ time is sacred, even though our time in healthcare is busy and important. True Social Movements Are Built on Actionable Ideas, Not Ego * A powerful idea is extensible, allowing people to take it and run with it on their own terms without needing your permission. * Take your ego out of the way so that everyone can own the movement. * The way to get things happening is to give your idea to the world. On Career and Purpose * You Don’t Need to Know What You Want; Just Keep Working at What You Love * Find a way for what you love to do to work for others as well . * You start out in life wanting to make a difference, not necessarily wanting to be a leader. * The job that truly brings you joy never feels like labor; it feels almost like an act of love. * Never Stop Testing the Boundaries of Your Competence * Don’t be tied by your job title; be driven by your competence and confidence to do the right thing for the patient. * Focus on amplifying your strengths rather than constantly trying to work on your deficits. * Being right is never enough; what matters is how you are right and how you bring people with you. On Leadership and Culture * Everyone’s Contribution Matters, Regardless of Their Position * If you metaphorically touch the hands of those who touch the hands of patients, your contribution really matters. * Everyone is responsible for patient safety—even the finance director has a role. * Avoid the language of a “frontline,” as it infers a “backline” that doesn’t matter. * Nurture Your Skeptics, Quarantine the Cynics * Skeptics are people who’ve had their fingers burned and speak from a place of anxiety and worry. * Cynics are poisonous; they want things to fail so they can say “I told you so”. * Find people who care enough to tell you the things you need to hear, even if they’re not what you want to hear. On Personal Growth * Listen to Your Gut and Trust Yourself—It’s a Marathon, Not a Sprint * Trust yourself and listen to that little voice inside. * Don’t be flattered into a position that isn’t the right fit for you. * Allow yourself to feel the sorrow and pain in order to heal, but don’t wallow in it so much that you lose yourself. Connect with Brian Dolan More on EndPJParalysis Listen to this podcast on Spotify or Apple or subscribe to it on Substack . We would love it if you would leave us a comment, screenshot the episode and tag us on social, and share this episode with your community so that they can better navigate their forks in the road. This is an original podcast by Flyntrok . We help organisations, communities and individuals change and adapt to a new world. You will Find Flyntrok on LinkedIn , Instagram and X . Hosted by Stephen Berkeley and Anne Boland Produced by Rajeev Nedumaran of Studior . Music by Damian Smith of Bespoke Music . Art work by Ben Tibbin of Mozmo Creative and Social Media Creations by Alana Rauert of Muse Communications . Disclaimer: The views expressed in this episode were those of the hosts and the guest, not of any entity they work for or with. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit flyntrok.substack.com
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