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Published by Rebecka Isaksson (KnowFlow Value)
Inspired by the Swedish tradition of fika, this podcast brings relaxed, insightful conversations to the digital workplace. Join voices from the Microsoft 365 and Knowledge Management communities as we explore how Content AI, Copilot, and Knowledge in M365 are transforming the way organizations share and apply knowledge. Grab a virtual coffee and tune in for practical stories, candid perspectives, and the human side of AI-powered collaboration.
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About the episode: What happens when organisations move beyondCopilot and start managing an entire workforce of AI agents? In this episode, Rebecka sits down with Microsoft Regional Director and dual Microsoft MVP Maarten Eekels to discuss AIadoption, governance, knowledge management, and why successful AI initiatives depend as much on content quality as technology. A key focus is Agent 365 and the emerging challenge of governing AI agents at scale. As organisations deploy moreautonomous AI capabilities, how do you maintain visibility, control, and trust? The conversation also explores responsible AI, why Copilot should complement rather than replace search, and how AI often amplifies the strengths and weaknesses already present in your organisation. Maarten also shares insights from his role on the ESPC content selection core team, helping shape ESPC 2026, taking place in Amsterdam from 30 November to 3 December at the RAI Amsterdam. Planning to attend ESPC 2026? Early Bird registration is now open: https://espc.tech/conference/espc-2026/tickets/ About Maarten: Maarten Eekels is a Microsoft Regional Director, double Microsoft MVP (Microsoft Foundry and Microsoft 365 Copilot),international speaker, community leader, and advocate for responsible AI. Based in the Netherlands, he has helped organisations implement Microsoft technologies since 2003, with a strong focus on AI, Microsoft 365, Copilot, governance, and the human side of technology adoption. Alongside his work in technology, Maarten coachesstart-ups and advises founders and business leaders on innovation, growth, and leadership. He is a familiar face at conferences and community events worldwide, known for making complex technology topics accessible, practical,and thought-provoking. Maarten is also the creator of one of the most respected blogs in the Microsoft community, where he writes about Microsoft Copilot, Microsoft 365, governance, security, and ethical AI: https://www.eekels.net/ Away from technology, Maarten is a certified sommelier and enthusiastic wine lover. His passion for wine has inspired a separate project and web shop dedicated to wine-themed products and accessories: https://becauseilovewine.com/ And, in addition to being a wine geek (like me), he's a big Depeche Mode fan and coffee lover. Two more things we have in common! 😉 Whether discussing AI governance, Microsoft Copilot, leadership, or the perfect bottle of wine, Maarten brings curiosity, expertise, and a refreshingly human perspective to every conversation.
About this episode: In this episode of Knowledge Fika, Rebecka Isaksson chats with Mike McLean about the future of Microsoft Viva Engage and how AI is transforming workplace communities. From smarter notifications and community management to Copilot, and the brand new Community Agent (!!!), Mike shares how Microsoft is helping organizations cut through the noise while keeping people connected. They also explore dynamic community experiences, governance at scale, and why, despite all the shiny new tech, real human connections still matter most. About Mike McLean: Mike is a Principal Group Product Manager at Microsoft who's spent more than two decades building products used by millions around the world. His fingerprints are all over everything from Microsoft Teams and Viva to SharePoint, Planner, Power BI, and Microsoft 365 Groups. These days, Mike is focused on making workplace communities smarter, more engaging, and a whole lot easier to navigate with AI. Equal parts product nerd and people champion, he's passionate about building technology that helps work feel a little more connected and a lot more human. ... And he happens to be a big fan of Swedish Fika - and the delightful " vacuum cleaner " cookie!
About this episode: What does it take to become an AI-native organization? In this episode of Knowledge Fika, I sit down with Regional Director and Microsoft MVP Vesa “Vesku” Nopanen, to discuss AI transformation beyond the technology. We explore what organizations are learning from Microsoft 365 Copilot adoption, why culture and change management matter as much as the tools themselves, and how to approach AI governance, cost management, and experimentation in a rapidly evolving landscape. We also explore how different AI models can produce very different results—and costs—for the same task, making model selection an important consideration for organizations adopting Copilot. Vesku shares practical lessons from testing multiple models, understanding when to use which tool, and balancing value, performance, and consumption costs. We also dive into the productivity paradox, lessons from SulavaMEA ’s own AI journey, and practical advice for leaders looking to turn AI ambition into business value. About Vesku: Vesa "Vesku" Nopanen is a Microsoft Regional Director, Microsoft MVP in AI and Microsoft 365, and Principal Consultant for AI-Native Future Work at Sulava MEA. With nearly 30 years in enterprise IT, he helps organizations adopt AI, Copilot, and intelligent agents to create more effective ways of working. A frequent speaker , blogger , and community leader, Vesku is known for turning emerging technologies into practical business outcomes. He is also one of the people behind the AI-Native Workplace Summit 2026 , a free online event exploring how organizations can thrive in the age of AI. Through his writing, speaking, and community work, he shares practical insights on AI adoption, governance, organizational change, and how people and AI can work better together.
Why prompts, psychology and sycophancy matter. About this episode: What happens when one of the world's leading technology writers turns his attention to AI? In this episode, I sit down with journalist, author and broadcaster Jamie Bartlett to discuss his latest book, How to Talk to AI (And How Not To) . We explore why the way we talk to AI matters, how prompting is as much about mindset as technique, and why understanding AI has become an essential skill. Along the way, we unpack AI safety, governance and the concept of sycophancy —AI's tendency to tell us what we want to hear rather than what we need to hear. Whether you're already using tools like ChatGPT and Copilot or simply trying to make sense of the rapid pace of change, this conversation offers a thoughtful and refreshinglybalanced perspective on AI and its growing role in our lives and work. About Jamie Bartlett : Jamie is a journalist, author, broadcaster and one of the UK's leading writers on technology and society. He is the bestselling author of The Dark Net , Radicals , The People vs Tech and his latest book, How to Talk to AI (And HowNot To) , which explores how AI is changing the way we think, work and create. Jamie is also the creator and host of several acclaimed BBC and The Observer podcasts, including The Missing Cryptoqueen , the fascinating investigation into the OneCoin fraud, and End Game: Can We Leave with Artificial General Intelligence? . Throughout his work, he examines the complex relationship between technology, power, democracy and human behaviour, helping audiences make sense of an increasingly digital world. He is also teaching a masterclass, based on his latest book, How To Talk To AI, that will be delivered in London on September 24 and October 22, 2026 .
About this episode What does it take to build a knowledge team ready for an AI-driven future? In this episode of Knowledge Fika , Rebecka Isaksson speaks with Charlene King from The Open University about Knowledge Management, AI, governance, and organisational change. Together they explore how to balance innovation with responsible AI adoption, build the right skills, and culture, and demonstrate the value of modern knowledge practices. The conversation highlights why successful AI transformation is ultimately a people and knowledge challenge, not just a technology challenge. A practical discussion for KM practitioners, change leaders, and organisations preparing for an AI-enabled future. About Charlene King Charlene (or Charlie) is Associate Director of Knowledge & Information Management (KIM) at The Open University, the UK's largest university, and a global leader in distance learning. She is leading the development of the university's first formal KIM function while helping shape its approach to governance, knowledge sharing, and responsible AI adoption. Her background spans library services, metadata, accessibility, digital transformation, and AI-enabled information discovery. When launching the new KIM team, Charlene took a refreshingly human approach, using Peppa Pig as an unexpected conversation starter to capture attention, spark engagement, and open discussions about people's concrete knowledge and information challenges. The resulting conversations and staff feedback helped shape both the team's charter and its first 100-day strategy. Outside work, Charlene is a history enthusiast with a particular interest in the people, places, and events of WWII. She also enjoys exploring historic sites, baking Victorian sponge cakes, boxing, and practising Muay Thai (!!). Additional Resources • Open University Official Website • Jamie Bartlett - How to Talk to AI and How Not To • CollabDays Bletchley Park • Bletchley Park - Historic Site
About this episode What changes when you stop delivering AI solutions—and start living with them every day ? In this episode of Knowledge Fika , I’m joined by Paul Hunt for a candid conversation on career shifts, Copilot realities, and the governance questions we can’t ignore as AI becomes everyday work. Paul shares his move from being a Microsoft 365 consultant to in-house solutions designer—and what that reveals about long-term impact. We explore how Copilot shows up in daily work, why prompt discipline matters, and where things are still a bit messy. We also dig into governance—what it really means to manage AI agents responsibly, and why controls and intentional design are critical as automation scales. Along the way, Paul highlights something many don’t get to experience: working in an environment that genuinelyprioritises digital wellbeing—and how that shapes both how technology is used and how work gets done. We also touch on community and culture, reflecting on CollabDays Bletchley Park , speaker diversity, and creating space for new voices. Paul shares honest perspectives on being selected for the right reasons, alongside practical encouragement for aspiring speakers. A thoughtful, grounded episode for anyone navigating AI, community, and career—at the same time. About Paul Hunt Paul Hunt is one of those rare people who combines deep Microsoft 365 expertise with a genuine commitment to liftingothers up. A multi-certified SharePoint expert and MVP since 2016, Paul has been shaping the space since the early days—working across both IT Pro and development stacks and staying close to the platform as it’s evolved. Today, he focuses on designing solutions that don’t just work technically but hold up in the real world. He’s also a core part of the community: a regular, and highly appreciated speaker across the UK and Europe, co-organiser of user groups, and someone who actively backs new voices. Case in point—he coached and nominated me into the MVP Programme… so yes, I owe him one 😉 Outside of tech, Paul has a creative streak that’s frankly a bit unfair. Having trained as a Chef de Pâtissier, he still makes mind-blowingly beautiful cakes—and has recently added “hobby chocolatier” to the list. Sharp, generous, and quietly influential, Paul is exactly the kind of person you want shaping both technology and the community around it.
About this episode: In this episode of Knowledge Fika, I’m joined by Amy Carlton ( Novartis ) — who I first met at the Knowledge Summit Dublin in 2025 — to talk about what it really takes to make KM stick.As a Microsoft powerhouse Novartis is deeply engrained in M365 and we talk about how her team uses AI and M365 as a foundation, while keeping things firmly human-centred. From content lifecycle to communities of practice, this is KM – without the fluff.We spoke a lot about how their KM team of 5 (!) have created their KM strategy through conversations with their business leaders. Thus, building it ground up, looking at knowledge flows and business value, as opposed to doing "KM forthe sake of KM". About Amy Carlton: Amy is a quietly formidable KM leader at Novartis, driving global work across L&D, Knowledge Management, and advisory services — supporting everything from drug development to research. With a consulting background at EY and IBM, she brings a sharp, structured, no-nonsense approach to KM. Add an MSc in Strategy & Innovation and a full set of certifications(PMP, PRINCE2 Agile, Lean Six Sigma Black Belt, Scrum, PROSCI), and you get someone who delivers change properly . Also: frequent flyer at a chic Irish Fika Coffee Shop chain, and (apparently) someone who voluntarily goes to IKEA — which might be the most unexpected credential of all to me!
🎙️About this episode In this episode of Knowledge Fika, I sit down with fellow MVP Simon Hudson to talk about what’s actually changing in the world of AI, knowledge, and Microsoft 365. We get into the rise of skills files and AI agents—and why they’re quickly becoming critical to how AI understands context and delivers value. Spoiler: it’s not magic… it’s still metadata doing the heavy lifting. We also cut through the hype and get real about governance—because if we don’t get that right, we’re just scaling chaos faster. (And yes… garbage in, garbage amplified absolutely applies here.) If you’re collaborating with Copilot, agents, or trying to make sense of where knowledge management fits next—this one’s for you. ☕️ Grab a coffee. Let’s fika. 👤 About Simon Hudson Simon Hudson is what happens when deep healthcare expertise meets serious tech chops—and a long-standing habit of building things that matter. He’s been an entrepreneur since 2008, founding and scaling multiple ventures (including one of the first “in‑the‑box” SharePoint intranet businesses), with a career spanning medical devices, BI, sustainability, and more acronyms than we have time for over a proper fika. He’s also a Microsoft MVP, M365 community contributor, and a regular voice on where AI, knowledge, and governance are heading. These days, Simon runs Novia Works (where he also blogs!!) —but more importantly (for this episode), he’s a dear friend, classic car geek, canal boat owner (yes, still slightly obsessed), and avid world traveller… which explains both the stories and the perspective. PS. “Talks too much and stays too long.” is what his conference bio says. Accurate? That’s for you to decide...☕️
About this episode: In this episode of Knowledge Fika , Rebecka Isaksson is joined by Microsoft MVP Marijn Somers for a refreshingly honest conversation about what AI adoption actually takes in Microsoft 365. Yes, Copilot comes up—but the real focus is on habits, behavior, governance, and change management. Because AI value doesn’t come from switching a tool on; it comes from how people use it. As Marijn puts it, “It’s about the adoption, not the tool.” Together, Rebecka and Marijn unpack why training isn’t enough, how governance can enable (or quietly block) progress, and why coaching and engagement matter more than another rollout plan. Practical, grounded, and refreshingly human—this one is for anyone who wants AI to stick, not just launch. ☕ Technology moves fast. People don’t. Fika helps. About Marijn: Marijn Somers is a Microsoft 365 expert who focuses less on shiny tools—and more on the people expected to use them. With nearly 20 years in the Microsoft ecosystem, Marijn helps organizations turn Microsoft 365 and AI into practical, sustainable ways of working. As a Microsoft MVP and Productivity Coach at Mijn 365 Coach , he’s known for cutting through noise with calm authority and deep respect for behavior, habits, and governance. A sought‑after international speaker and coach (not a lecturer), Marijn believes adoption is built through engagement, not enforcement. He’s also the co‑host of the M365 Distilled podcast with Steve Dalby , translating real‑world Microsoft 365 challenges into clear, usable insights—minus hype, plus clarity. Best served with Fika. And possibly a Biscoff.
About the episode: In this episode, I sit down with Sean Squires from the SharePoint product team at Microsoft, on Redmond Campus and in the same room as my guest for a change! We had aproper deep dive into something that quietly underpins almost everything we do with content and AI: librarian skills! (We also had a lot of coffee...) We talk about why librarian skills still matter in a world of large language models, how concepts like folksonomy, taxonomy, and ontology show up in very real product decisions, and why “messy content with magical AI on top” is not a strategy. We also unpack the evolution from Syntex - to what’s now branded as AI in SharePoint , what changed (and why), and what this means for organisations trying to make AIactually useful — not just impressive. This is a practical, honest conversation about content lifecycle, authoritative knowledge, and how natural language and AI conversations mean everyone suddenly has a SharePoint expert in a box. About Sean Squires: Sean is a Principal Product Manager for SharePoint at Microsoft and has spent 23 years working on the platform, starting with SharePoint 2003. He holds a Master’s in Library Science from the University of Washington and brings deep expertise in how information is structured, described, and made usable at scale. His work focuses on metadata and knowledge models — from folksonomy and taxonomy through to ontology — and how these foundations underpin AI in SharePoint.
About this episode: What does it really take to make Knowledge Flow — especially as Microsoft rolls out a new Engage experience and updated licensing model through April 2026 ? In this episode of Knowledge Fika , I’m joined by Lukas Wünsch to explore how Knowledge & Portfolio Management and Community‑driven collaboration come together — and why this moment matters as Engage continues evolving from a social layer into a deliberate, organisation‑wide capability . We discuss: What’s changing in the new Engage experience in Teams What the licensing shift signals for organisations — and why it forces clearer intent Why community design , not tools, determines knowledge flow How Engage supports knowledge sharing across portfolios when it’s used deliberately Where Engage adds real value — and why strategic direction and C-level support is a game-changer This conversation isn’t about features or hype. It’s about using communities to create clarity, connection, and knowledge flow — that actually sticks ! ☕ Practical, grounded, and refreshingly honest — just the way we like our fika. About Lukas: Lukas Wünsch is the head of Knowledge & Portfolio Management and community‑driven collaboration at MHP (a Porsche subsidiary) , where his focus is making knowledge actually flow — across people, portfolios, and real work. With a Scandinavian connection from his undergrad studies in Norway (and fluent Norwegian to prove it), Lukas brings a refreshingly human, pragmatic take on KM — grounded in structure, trust, and communities rather than tools for tools’ sake. Outside of work, we bonded over a shared love of Guinness — though when it comes to fika, Lukas keeps it classic: strong coffee and a cinnamon roll. Plain. Proper.
About this episode: Rebecka sits down with Cory Newton‑Smit h to explore how AI in SharePoint has evolved from early Knowledge Agent ideas to today’s Copilot-powered capabilities. They break down how AI is finally helping organizations clean up noise, surface authoritative content, and turn SharePoint into a genuinely intelligent knowledge platform. Expect insights into Microsoft’s “zero to one” journey, how customer feedback drives every iteration, and why the platform is becoming “so much more capable” as AI takes center stage. Chapters: 00:00 — Intro: Knowledge Agent & AI in SharePoint 05:54 — Cory’s journey at Microsoft 09:27 — AI in document management 14:05 — Customer feedback loops18:08 — AI capability leaps 21:37 — Cutting noise 26:09 — Authoritative content 31:29 — Customization power About Cory: Cory Newton‑Smith is a Group Product Manager at Microsoft and a key leader behind AI in SharePoint — from first‑party AI to custom SharePoint agents that unlock expertise across organizations. She’s the woman behind the massive team effort that gave knowledge managers the best thing since electricity and indoor plumbing : AI‑powered knowledge in SharePoint. Cory blends product vision, customer research, engineering partnership, and deep experience in AI strategy to shape how Microsoft helps people find and trust organizational knowledge. If your SharePoint suddenly feels smarter? Cory and her team's fingerprints are probably on it. A coffee drinker who lacks the sweet tooth that so many of us have - she is also "tea-curious", so let's see what her verdict will be on the "Söders Höjder" blend I will bring for her. Tea with a flavour of warm, sunny summer nights in Stockholm... To be continued.
About this Episode: In this episode of Knowledge Fika, I sit down with the legendary (and proudly self‑proclaimed) curmudgeon Marc D Anderson . With decades of experience in the Microsoft world, Marc has watched SharePoint grow from its awkward adolescence into today’s collaboration powerhouse. We talk about the evolution of Microsoft 365, why Marc stays cautiously optimistic about Copilot, and how hype often gets in the way of solving real business problems. He shares honest, practical perspectives on what AI gets right—and where it still goes delightfully wrong. And yes, we end with a Fika moment featuring cardamom buns and some thoughtful reflections on slowing down in the age of AI. --- About Marc: Marc D Anderson ( Sympraxis Consulting ) is what you get when deep technical expertise meets decades of real‑world consulting wisdom—served with a generous side of dry humour. A long‑time Microsoft MVP, author of the beloved SPServices library, and a go‑to voice in the SharePoint community, Marc has shaped the Microsoft ecosystem since the early TPU/Tahoe days. He’s hands‑on, allergic to tech hype, and famously committed to “just wanting the truth.” Whether he’s designing solutions, blogging, or speaking at conferences, Marc brings clarity, candour, and a bit of that classic Anderson curmudgeon charm.
About this episode: In this episode, I sit down with Adam Harmetz , VP of Product (SharePoint, OneDrive, Planner and a whole slew of M365 products) at Microsoft, to look at SharePoint’s 25‑year journey and how it’s evolving in an AI‑first era. And what to expect from https://aka.ms/SPat25 - the big birthday event! We cover the rise of Knowledge Agent , why content lifecycle management and governance still matter, and how AI is transforming the way people interact with information. Adam also shares insights on Work IQ and the shift toward richer content experiences — all pointing to a future where collaboration, automation, and intelligent context are at the core of everyday work. If you care about content, knowledge in the flow of work, and where Microsoft is taking SharePoint next, this conversation delivers clarity, history, and a few sharp one-liners (including the now‑iconic “garbage in, garbage amplified”). #GIGA And if you haven't already: Sign up for the 25th SharePoint birthday celebration today! https://aka.ms/SPat25 It will be a blast (from the past) but some BIG announcements too! About Adam: Adam Harmetz is a VP of Product in Microsoft’s Collaborative Apps & Platforms organization, with two decades of experience shaping how people create, manage, and use content at work. He’s spent his career at the intersection of product design and customer success — from reimagining SharePoint to driving the next wave of content management innovation with AI and agents. He lives in Kirkland, WA with his wife (a former product director turned leadership coach), their two kids, and a very loved dog. Together, he and his wife write about careers, parenting, and the messy, meaningful parts of life at https://blog.mindthebeet.com .
About this episode: In this episode of Knowledge Fika , I sit down with the one and only Paul Keijzers — long-time SharePoint legend, MVP, and someone who’s basically been living in site collections since 2001 (yes, before some intranets were even born ). We dig into the stuff that actually matters but too often gets ignored: metadata, governance, ownership, and why the SharePoint admin center still feels like it needs a strong cup of coffee and a UX redesign . Paul shares his take on Microsoft’s renewed love for metadata (finally!), what the new Knowledge Agent means for orgs drowning in documents, and why “garbage in, garbage amplified” is the AI mantra nobody wants but everyone needs. We also poke at the myth of “low-code” — spoiler: Power Automate still expects you to know what you’re doing — and why every site deserves at least two responsible owners to avoid becoming a digital orphanage. And because it is Knowledge Fika, we wrap with a light-hearted chat on the true priorities in life: good coffee (or your favourite kombucha!), good company, and well-governed content. Tune in, learn something, laugh a little — and maybe rethink your metadata choices. About Paul: Paul Keijzers (MVP) is an 8‑time (or 9 actually, we aren't sure anymore ;-) ) Microsoft MVP and the founder of KbWorks , where he helps organizations work smarter and more secure in Microsoft 365. With over 20 years of experience, he has supported more than 150 organizations and built deep expertise across Microsoft Teams, SharePoint, Purview, Power Automate, Copilot, and the Viva suite. His clients describe him as pragmatic, professional, and exceptional at translating complex challenges into real business value. Originally from the Netherlands, Paul now lives in Portugal with his family, where he surfs, mountain-bikes, and shares weekly insights on his popular YouTube channel. Learn more about Paul and KbWorks: https://kbworks.eu Check out Paul's YouTube channel: https://youtube.com/@kbworks_eu
🎙 Knowledge Fika 2.0 is here! 🎙We’re kicking off a brand-new season with a fresh focus: Microsoft 365, Content AI, and Copilot readiness . In this episode, I sit down with the amazing Heather Cook to explore how communities drive adoption, foster belonging, and even boost retention . But Heather also shares her inspiring career journey - proof that success in tech doesn’t require a coding background! We also dive into why content governance and metadata matter more than ever for Copilot, and how Microsoft could up its game for a smoother user experience. Plus, we sprinkle in some fika vibes (and Heather’s favourite festive treat 🍵) because social connections aren’t just nice—they’re essential for thriving workplaces. ✨ Key Takeaways: Communities = the secret sauce for change management Metadata is the backbone of Copilot readiness Personal connections create lasting professional impact Fika culture reminds us: Relationships matter! Ready to join the conversation? Hit play and let’s fika about knowledge! Links to a few resources referenced in this episode: Mondays at Microsoft | with Karuana Gatimu & Heather Cook Heather Cook on Substack: Hedda’s Mix Tape | Substack Link to the SharePoint 25th anniversary celebration live stream: SharePoint at 25: The Knowledge Platform for Copilot and Agents Adam & Helen Harmetz’sblog; Mind the Beet | Substack About Heather Cook: Heather is all about bringing people together and making tech feel human. She’s the Principal Customer Experience Manager in Microsoft’s M365 Customer Advocacy Group, and if you’ve ever been part of a vibrant Microsoft community, chances are Heather had a hand in it. Before that, she was a Microsoft MVP and now runs her own consultancy, Creative Maven, where she helps brands tell their stories and create unforgettable events. Fun fact? She’s also a published playwright and theatre pro - so when Heather talks about creativity and connection, she really means it. Get ready for an episode packed with energy, insights, a great deal of humour - and a little bit of sass!
On popular demand - Knowledge Fika is back! But with a much more practical focus on Knowledge Management, so we are calling it Knowledge Fika 2.0. Here are a few words from host Rebecka Isaksson about what is changing with Knowledge Fika, now that Season 3 is kicking off, on January 12, 2026. A new focus, with more Microsoft and MVP guests, and a much more practical approach to KM: Knowledge in M365 with Content AI & Copilot - focusing on: ✅ Knowledge in M365 – from SharePoint, to Engage, and beyond ✅ Microsoft Content AI & Copilot ✅ Practical stories & visionary insights from Microsoft leaders, MVPs and KM experts And for our season premiere I sat down with Heather Cook , who is a Principal Customer Experience Manager at Microsoft and a true Community Connector, Leader & Advocate . Here's a sneak peek from Season 3 - Episode 1. Enjoy!
With this extended (45 min long) episode, Rebecka Isaksson and Dawn Brushammar bid you farewell for now. We have decided to take a little break with this podcast for the time being - but we are likely to come back again in a not too distant (sci-fi) future... You will be the first to know! We sat down with Stan Garfield and James Tyer to unpack the power of communities of practice in knowledge management. Thus closing the loop, as the very first episode of the show was on that same topic - and also how Rebecka started her KM adventure and career. From voluntary participation to the role of leadership and trust, the conversation dives deep into what makes communities thrive. The guests share insights on fostering engagement, creating safe spaces for dialogue, and how technology—like Microsoft’s Engage platform—can support but not replace human connection. Stan also offers a sneak peek into his upcoming book, while the group reflects on the future of collaboration and community health in the age of AI and Copilot. Our favourite quotes from this show: 💡 “You want communities to be voluntary.” 💬 “Trust is essential for community engagement.” About Stan Garfield: Stan is a seasoned knowledge management practitioner, author, and speaker with decades of experience leading communities of practice across industries. Passionate about collaboration, innovation, and leadership, Stan has championed knowledge sharing through enterprise social networks, intranets, and platforms like SharePoint. He’s known for his engaging presentations, insightful writing, and mentoring others in the KM space. Stan’s work spans consulting, systems integration, and professional services, with a strong focus on gamification, incentives, and recognition. A prolific blogger and tweeter, he continues to shape the conversation around community health and social business. His upcoming book promises fresh perspectives on the evolving landscape of knowledge management. About James Tyer: James is a Customer Experience Program Manager at Microsoft, helping leaders turn strategic decisions into real-world impact. With over 15 years of experience in consulting, organizational design, and customer success, James specializes in enterprise adoption, executive collaboration, and scalable change facilitation. His work bridges silos to ensure AI and collaboration tools like Copilot drive measurable outcomes. James supports complex sales, aligns technical value with business goals, and fosters feedback loops that inform product strategy. He’s also co-author of Social by Design , a playbook for building connected, collaborative organizations. Whether working with global brands or startups, James focuses on driving traction, usage, and lasting behavioural change.
In this episode of Knowledge Fika , hosts RebeckaIsaksson and Dawn Brushammar sit down with Daniel Cohen-Dumani, founder of Experio AI , to explore how artificialintelligence is transforming knowledge management in consulting. Daniel shares insights from his extensive career, highlighting the challenges of preserving organizational memory and the power of AI-driven curation. The conversation dives into skills discovery, workforce planning, and the role of technology in enhancing client relationships. Learn how Experio AI connects to diverse data sources to uncover hidden competencies and streamline proposal generation. Despite the rise of automation, Daniel emphasizes the irreplaceable value of human intuition and empathy. Tune in for a thought-provoking discussion on thefuture of consulting, and how AI can support—not replace—human expertise. About Daniel Cohen-Dumani: Daniel Cohen-Dumani is a passionate technologist with over 30 years of experience driving digital transformation across industries. Formerly founder and CEO of Portal Solutions and Partner and Market Leader at Withum Digital, he has led groundbreaking initiatives in AI, machine learning, and cloud technologies. Daniel specializes in knowledge management and custom AI solutions, including intelligent chatbots and predictive analytics. As a Board Member of the Maryland Tech Council, he actively supports tech innovation in the MD-DC-VA region. He’s currently building Experio AI, a venture aimed at redefining how businesses harness organizational knowledge in an AI-driven future.
In this episode of Knowledge Fika, hosts Rebecka Isaksson and Dawn Brushammar speak with AI experts Aki Antman and Hanna Radtke Bergström about the evolving role of generative AI in organizations. They explore leadership’s impact on AI adoption, the importance of democratizing AI knowledge, and how Copilot differ from other LLMs, like Chat GPT. The conversation also covers data privacy, natural language interfaces, and the future of AI in solving global challenges—ending with a warm reflection on Fika, and the real-life value of workplace connections, to build a greatcompany culture and trust. About Aki Antman : Aki is the founder and chairman of Sulava Oy and Sulava Gulf LLC , dedicated to empowering organizations through Microsoft Copilots and AI. Named Microsoft Influencer of the Year 2024, he is a Microsoft 365 Copilot MVP and author of the Amazon bestseller From Copilot to Commander . Aki leads large-scale skilling initiatives for the AI era and advises governments and enterprises across the MEA region. With a legacy in internet technologies since the 1980s and a Microsoft Modern Work partnership since 1996, he has been a driving force in cloud and AI innovation since 2010—reshaping productivity and employee experience. About Hanna Radtke Bergström : Hanna helps leaders in regulated industries turn AI toolslike Microsoft 365 Copilot into real business value. With enterprise experience from Vattenfall and Stockholm Exergi, she specializes in guiding non-technical teams to use AI confidently—focusing on productivity, integration, and fastROI. Hanna is the creator of the BRIDGE Model™, a practical framework for large and mid-sized organizations. Her structured training and inspiring keynotes are rooted in real-world workflows, making AI accessible, energizing, and profitable. Through clear, hands-on sessions, Hanna empowers teams to apply AI meaningfully and effectively in their daily work, through her new business venture AIBoost Academy Stockholm .
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