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Published by Real Challenges, Experts Advice
Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!
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Are your feature requests and customer feedback piling up in the backlog, with no movement, no ETA, and frustrated customers asking you for answers you don't have? You're not alone. One of the most common pain points for Customer Success Managers is the disconnect between CS and the product team. But the good news? It's fixable, and it starts with how you communicate, not just what you communicate. In this episode, Margo Barysheva , the first CS hire at a cybersecurity startup in Israel, discusses how she has been building the customer success function from the ground up. Margo brings hard-earned, practical experience from working across multiple high-growth startups, and she's developed a real system for turning messy customer feedback into product action. Here's what you'll learn in this episode: ✅ Why most CSMs submit feedback the wrong way, and what to do instead (hint: it's not "the button should be black")✅ How to translate customer requests into business value so product teams actually listen✅ How to set backlog timeframes in Jira so tickets don't disappear forever — and you can finally close the loop with customers✅ The beta/preview program strategy that turns customers into product advocates✅ The squad model for larger CS teams to stay aligned with product without losing context✅ The #1 mindset shift: stop acting as a customer advocate only learn to be a true peer to your product team Connect with Margo on LinkedIn → https://www.linkedin.com/in/margobarysheva/ Margo's Instagram → https://www.instagram.com/magbelyaeva/ Follow Bayron Toruno on LinkedIn → https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our PodcastWebsite - https://cstalkspodcast.com/
How should Customer Success Managers actually use data? In this episode, Denny Burda, Chief Customer Officer at River Consultancy Group, to break down a simple framework for turning customer data into insights, conversations, and actions that drive retention and expansion. Many Customer Success Managers have access to dashboards, metrics, and usage reports but struggle with what to do with the data. Instead of getting lost in spreadsheets or overwhelming QBR slides, Denny explains how CSMs can move from raw data to meaningful customer conversations using a practical appoach:Signals → Insights → Conversation → ActionTogether, we explore the three key phases of working with data in Customer Success: 1. Data AnalysisLearn how to identify meaningful signals in customer data and avoid the classic “garbage in, garbage out” problem. 2. Turning Data Into InsightsData alone doesn’t create impact. Denny explains how to interpret signals to uncover early warnings for churn, identify expansion opportunities, and prioritize the right customers. 3. Data Presentation & StorytellingMany CSMs rely too heavily on dashboards or QBR slides.This framework helps Customer Success Managers turn numbers into strategic conversations that build trust with customers and executives. Listen now to learn how to transform customer data into clear insights, stronger conversations, and better outcomes.
In this episode we have the honor of having two of the most respected leaders in CS, Jan Young and Ralphie White, to unpack how the shifting global market, AI, and new pricing models are changing Customer Success, and what you can actually do about it. They get into why the market shift isn't temporary, how consumption and outcome-based pricing are changing the CSM role, why AI is pushing CS away from "gap-filling" toward specialized, technical, revenue-owning work and honest, practical advice for breaking into CS and protecting your career in 2026. Referenced in this episode:– ChurnZero 2026 CSM Confidential Report - https://churnzero.com/csm-confidential-2026-thank-you/?submissionGuid=f2ce52ae-f4d7-493d-8368-a00a764168e5 – Zylo 2026 SaaS Management Index - https://go.zylo.com/l/504631/2026-01-27/7ptsnt/504631/1769532725LybGFvUo/2026_saas_management_index_zylo.pdf?_gl=1*1e5otfv*_gcl_au*MTA2NzE2MDIyMy4xNzczNzY3ODk4 – S&P Global AI & Labor Landscape 2026 - https://www.spglobal.com/en/research-insights/special-reports/ai-impact-on-employment-2026– Book: The Strategic Customer Success Manager by Chad Horenfeldt - https://www.strategiccustomersuccess.com/– Podcast: AI Daily BriefConnect with our guests:Jan YoungLinkedIn — https://www.linkedin.com/in/jan-young-cx/CxXchange SuccessHour - https://www.janyoungcx.com/#newsletterJan's community sessions: https://go.stepupxchange.com/nexgen-cs-leadershipRalphie WhiteLinkedIn — https://www.linkedin.com/in/ralphiewhite/Website — https://www.radicalcs.com/ Follow us on: Instagram — https://www.instagram.com/cstalkspodcast/ TikTok — @customer.success6 Explore our Website: Website — https://cstalkspodcast.com/
What if your Quarterly Business Review didn’t need 30 slides and an hour-long meeting to deliver value? And to discover how to change this, I sat down with Customer Success leader Andrea Bumstead to break down her powerful 15-Minute QBR framework, a practical approach that is challenging the way SaaS companies run customer conversations. Andrea, former VP of Customer Success and founder of CS Impact, shares why traditional QBRs often fail to create real value for customers and how Customer Success teams can shift from reporting metrics to driving meaningful business outcomes. Together, we explore how Customer Success Managers can create high-impact executive conversations, connect product usage to customer value, and use AI and automation strategically to scale engagement without losing the human element. You’ll also learn how to structure a 15-minute QBR, how to prepare for it effectively, and how to adapt the framework across different customer segments to improve customer retention, engagement, and overall customer experience. If you’re a CSM, CS leader, or SaaS professional looking to run more strategic customer conversations, this episode is packed with practical insights. WHAT YOU'LL LEARN • Why many QBRs fail to deliver value for customers • The structure of the 15-Minute QBR framework • How AI can support Customer Success strategies • Why customer segmentation matters when scaling QBRs Here are the links to where you can find Andrea: LinkedIn - https://www.linkedin.com/in/andreabumstead Substack: https://csimpact.substack.com/ Instagram: https://www.instagram.com/customersuccessimpact/ 15 minute QBR framework: https://csimpact.substack.com/p/the-15-minute-qbr-framework Connect with us: Andrea Bumstead -https://www.linkedin.com/in/andreabumstead/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ TikTok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/
The conversation delves into the origins and evolution of the Getting Things Done methodology, emphasizing the importance of capturing, clarifying, organizing, and reviewing tasks and commitments. It explores the universal principles of productivity, the popularity of the methodology, the role of the mind in idea management, the capture habit, the importance of capturing tasks and ideas, clarifying tasks and ideas, the weekly review, and the challenge of making decisions. The conversation delves into the importance of thinking and deciding, the management of personal and digital systems, and the impact of the GTD methodology on productivity. It emphasizes the need for clarity and organization in personal and professional life, highlighting the role of decision-making and the effective use of digital tools. Takeaways * Getting Things Done methodology by David Allen focuses on capturing, clarifying, organizing, and reviewing tasks and commitments. * The methodology emphasizes the importance of making decisions about tasks and commitments to reduce mental clutter and increase productivity. Thinking and deciding * Managing personal and digital systems * The impact of GTD methodology on productivityGetting Things Done (GTD) official website, where you can learn more about GTD and purshase David's book: https://gettingthingsdone.com/ Connect with Us: David Allen - https://www.linkedin.com/in/davidallengtd/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/
Struggling to stay productive as a Customer Success Manager while juggling endless tasks, Slack messages, and urgent requests?In this episode we break down what real productivity looks like for CSMs—and why being busy doesn’t always mean driving impact.Joined by Leslie Venetz, a top 1% B2B sales expert, speaker, and author of Profit Generating Pipeline, we explore how Customer Success professionals can move from reactive work to intentional, revenue-driving execution.This episode answers key questions every CSM faces:How do you prioritize when everything feels urgent?How do you stay focused in a reactive environment?How can productivity directly impact retention, expansion, and revenue?Leslie shares practical frameworks and proven strategies, including:Why “if it’s not repeatable, it’s not scalable” (and how to apply this in CS)The concept of a Key Result Area (KRA) as your single source of focusHow to use batching (task clustering) to eliminate context switching and increase efficiencyThe truth about “false urgency” and how it’s hurting your performanceThe Delegate, Delete, Diarize framework to manage overwhelming workloadsHow to use the Urgent vs Important Matrix to prioritize what truly mattersWhy top performers protect time to “work on the business,” not just in itYou’ll also learn how small changes—like time blocking, managing expectations with stakeholders, and creating thinking space—can significantly improve your productivity and long-term impact.🎯 By the end of this episode, you’ll know how to:Focus on what actually drives revenue and retentionBuild repeatable productivity systemsReduce stress from constant interruptionsBecome a more proactive and strategic CSMIf you’ve ever ended your day wondering “What did I actually accomplish?”—this episode is for you.Learn more about The Sales-Led GTM Agency - https://salesledgtm.com/services/Buy Your Copy of Profit Generating Pipeline - https://salesledgtm.com/shop/Connect with Us:Leslie Venetz - https://www.linkedin.com/in/leslievenetz/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our PodcastWebsite - https://cstalkspodcast.com/
Most CSMs focus on product usage—but real impact comes from understanding the business behind the customer.In this episode of Customer Success Talks, I sit down with Maranda Dyskonski, Chief Customer Officer, to explore how to dig deeper, avoid assumptions, and create real, measurable value for your clients.We cover:- Why vertical SaaS can give deeper insights than horizontal SaaS- How to map customer personas for onboarding, engagement, and retention- Using AI to uncover actionable customer insights- Communicating value proactively and scaling your CS strategy Connect with Us: Maranda Dziekonski - https://www.linkedin.com/in/marandaanndziekonski/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/ #CustomerSuccess #SaaS #CustomerInsights #CustomerEngagement #AIinCS #CustomerRetention
Customer Success isn’t just about relationships anymore—it’s about revenue.If you can’t talk money, you can’t influence outcomes.In this episode of Customer Success Talks, I’m joined by Laura Kightlinger, Customer Success and Financial Acumen expert, to unpack why financial understanding is becoming a must-have skill for modern CSMs—and how it directly impacts churn prevention, growth, and credibility with customers.We talk about how CSMs can confidently communicate value, identify revenue opportunities, and collaborate better with sales—without needing a finance background.🎧 What you’ll learn in this episode:- Why financial acumen is a career accelerator for CSMs- How to use data to build authority with customers- The real connection between revenue, retention, and trust- How to spot upsell opportunities without sounding salesy- Why “there’s no dumb question” is a mindset, not a cliché⏱ Chapters00:00 – Why financial acumen matters in Customer Success10:24 – Mental fitness and confidence as a CSM18:25 – Communicating value in revenue terms30:10 – Preventing churn with data-driven insights38:41 – Growth opportunities and upsells43:24 – Collaboration between CS and Sales👉 If this episode resonates, don’t forget to like, subscribe, and share it with another CSM who wants to level up. A special thank you to the Boutique hotels for sponsoring today's episode. Without their support, this episode wouldn't have been possible. "The Beautique Hotels, Where Beauty meets Boutique!" Check out their properties: https://www.thebeautiquehotels.com/en/ Take a look at Laura's two advisories: - Mindfuel: https://www.linkedin.com/company/mindfuel-fit/ - Ellekey Advisory: Connect with Us: Laura Kightlinger - https://www.linkedin.com/in/laurakightlinger/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/ #CustomerSuccess #FinancialAcumen #CSMStrategies #RevenueGeneration #CustomerRetention #SaaS #ChurnPrevention
Customer Success is often described as a people-first role…But what happens when empathy has no boundaries?In this episode, I sit down with Diego Ospina Lopez for a real, honest conversation about the human side of Customer Success — the part that doesn’t always show up in playbooks or frameworks.We explore how strong customer relationships are built on human connection, but also why empathy without boundaries can quietly lead to burnout and self-abandonment.This isn’t a tactical “do more” conversation.It’s about learning when to pause, communicate clearly, and protect both the customer relationship and yourself.In this episode, we cover:- Why empathy alone isn’t enough in Customer Success- How setting operational and emotional boundaries improves customer trust- The danger of treating everything as urgent- Managing customer expectations through transparency- Why perfection isn’t required — progress is- The role managers play in reducing stress and burnout- Why community and self-awareness matter more than we admit in CSAs Diego puts it:“You need to start small.”“You need to keep it real.”And most importantly… “Be kind to yourself.”A special thank you to the Boutiquehotels for sponsoring today's episode. Without their support, this episode wouldn't have been possible. "The Beautique Hotels, Where Beauty meets Boutique!"Check out their properties: https://www.thebeautiquehotels.com/en/ Take a look at Diego's community "Success Hub" where they are shaping the future of Customer Success, from Porto to the World. https://www.linkedin.com/company/success-hubpt/ Connect with Us: Diego Ospina López - https://www.linkedin.com/in/jdiego-ospina/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/
Getting your first Customer Success leadership role can feel impossible.Most job descriptions ask for 3–5 years of management experience…but how do you get that experience if no one gives you the first opportunity?In this episode, I sit down with Bhumika Arora to break down how Customer Success Managers can position themselves for their first leadership role — even without the title.This episode is the final part of the series: "Becoming a CS Leader for the First Time."We cover the real strategies that hiring managers look for, including:- The difference between management and leadership- Why job descriptions ask for 3–5 years of experience- How to prove leadership without being a manager yet- How to position your CV and LinkedIn for leadership roles- The importance of mentoring, influence, and visibility inside your company- How to show business and revenue impact as a CSM- A 1-year roadmap to becoming a Customer Success leaderWant to learn more about Ruffday? https://www.linkedin.com/company/ruffday/posts/?feedView=allConnect with Us:Bhumika Arora- https://www.linkedin.com/in/arorabhumika/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/
In today's CSM Quick Lesson with Andrea Rijna Understanding the SPICE model can transform client conversations. This customer-centric approach builds rapport and ensures solutions are tailored to real needs, making clients more receptive to your recommendations. You can find the full conversation below: YouTube - https://www.youtube.com/watch?v=l74HK8xHMM8 Spotify - https://open.spotify.com/episode/32GybVTI5YPagqFycfA1ml?si=A_rSWxtXQ4i1mifDpIGqlA Linkedin: Andrea Rijna- https://www.linkedin.com/in/andrearijna/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/
In this episode, we explore intentional leadership a grounded, self-aware way of leading that helps Customer Success professionals navigate stress, prevent burnout, and build healthier habits. I'm joined by leadership coach Norma Serena Hogan and CS leader Olya Kinash , we break down the real challenges leaders face behind the scenes: invisible emotional loads, constant expectations, and the pressure to always be “on.” We discuss the science of stress , why it impacts strategic thinking, and how to reset your nervous system using simple tools you can apply between meetings. Olya shares how Norma’s program transformed her leadership style, helping her shift from reactive habits to clarity, boundaries, and emotional stability. This conversation is practical, vulnerable, and deeply relevant for today’s CS leaders. Whether you're moving into leadership or already in the role, this episode will help you lead with more purpose, energy, and alignment. Key Takeaways: The science behind stress and how it affects your decision-making Practical tools: deep breathing, 3-step pause, grounding, value alignment The power of intention setting and celebrating small wins How boundaries shape confident and sustainable leadership This episode was inspired by Norma's program. Take a look the link below and start learning how to lead with Intention: https://intentionalleadership.ca/masterclass-sustainable-leadership Connect with Us:Norma Serena Hogan - https://www.linkedin.com/in/normaserena/?locale=en Olha Kinash - https://www.linkedin.com/in/olha-kinash-4195b4210/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/
CSM Quick Lesson with Laura Kightlinger.Navigating cultural nuances in the workplace can be tricky with customers but also with colleagues.Laura shares how to address cultural differences, ensuring everyone feels comfortable sharing ideas, regardless of culture.You can find the full conversation below:YouTube -https://youtu.be/F26r0xo05SASpotify - https://open.spotify.com/episode/5G7b9z2Y1D193LbSwQqglu?si=a8mvS7EVRaS2QnBL8AvcOALinkedin:Laura Kightlinger - https://www.linkedin.com/in/laurakightlinger/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/
In this episode, I had a great conversation with Bojan Dimevski, Senior Manager of Customer Success at Cornerstone, who leads an international team across DACH. Bojan shares his journey from CSM to leader, emphasizing how you can lead without a formal title by building influence, personal branding, and trust within your organization.Discover actionable strategies for aspiring leaders in Customer Success, including three micro-actions any CSM can start today, navigating customer expectations, leveraging mentorship, and understanding how to communicate and showcase value across teams. Whether you’re aiming for your first leadership role or want to expand your influence as a CSM, this episode provides practical guidance and real-world examples from a seasoned CS professional.Key Takeaways:- Leadership can be achieved without a formal title.- Build a personal brand to increase influence.- Effective communication and cross-team collaboration are crucial.- Mentorship accelerates leadership growth.- Recognize and act on red flags to maintain trust and impact.Connect with Us:Bojan Dimevski - https://www.linkedin.com/in/bojandimevski/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/
CSM Quick Lesson with Marija Skobe-PilleyIn this Quick Lesson, unlock your selling potential as a CSM! Don't think of it as selling—bring value. Learn tactical tips: financial & workflow probing. Understand needs and drive upsells while strengthening trustYou can find the full conversation below:YouTube -https://youtu.be/F26r0xo05SASpotify - https://open.spotify.com/episode/5G7b9z2Y1D193LbSwQqglu?si=a8mvS7EVRaS2QnBL8AvcOALinkedin:Marija Skobe-Pilley - https://www.linkedin.com/in/mspilley/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/ #CustomerSuccess #RevenueFocused #SalesTips #CSMTips
In this episode, Stefan Kiefer, a seasoned Customer Success leader, helped us understand what it really takes to transition from an individual contributor to a CS leader for the first time.Stefan shares valuable insights on leadership, coaching, and mentoring, and how to strike the right balance between guidance and autonomy. We dived deep into the realities of managing teams, building trust, navigating authority, and communicating effectively as a new leader. Key Takeaways:- Leadership is about helping others succeed, not just yourself.- Curiosity drives effective coaching and team growth.- Balance guidance with trust — avoid micromanagement.- Communication and vulnerability are cornerstones of strong leadership.- Building a supportive, transparent environment fuels performance. In this episode, Stefan Kiefer, a seasoned Customer Success leader, helped us understand what it really takes to transition from an individual contributor to a CS leader for the first time.Stefan shares valuable insights on leadership, coaching, and mentoring, and how to strike the right balance between guidance and autonomy.We dived deep into the realities of managing teams, building trust, navigating authority, and communicating effectively as a new leader.Key Takeaways:- Leadership is about helping others succeed, not just yourself.- Curiosity drives effective coaching and team growth.- Balance guidance with trust — avoid micromanagement.- Communication and vulnerability are cornerstones of strong leadership.- Building a supportive, transparent environment fuels performance. Connect with Us: Stefan Kiefer - https://www.linkedin.com/in/stefan-kiefer-a917665a/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/ This episode is part of the series “Becoming a CS Leader for the First Time.”
CSM Quick Lesson with Kelley TurnerCustomer success doesn't require a specific background. In fact, the most diverse teams often excel in this role. Professionals from digital marketing, sales, consulting, and even food service bring unique abilities. The key is prioritizing effectively, looking ahead, and understanding the customer's world. Using AI tools like Vitally and ChatGPT can help gather insights, automate tasks, and personalize interactions. Being clear on the question to get right data and outputs is one of the core skills in 2025 for a CSM. You can find the full conversation below: YouTube - https://youtu.be/x98IkZMMiSE Spotify - https://open.spotify.com/episode/46dVCGqtxFDJ6dRgGlXksQ?si=c_tLRcH1TgqebFRKFmqo0A Linkedin: Kelley Turner - https://www.linkedin.com/in/kelleyturner/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/
In the fast-paced world of Customer Success, every email counts but how do you make yours stand out in a crowded inbox? In this episode Jen Allen-Kanuth, sales trainer and co-founder of DemandJen, to uncover the psychology and strategy behind writing emails that get real responses. We break down what separates an ignored message from one that drives meaningful conversations from understanding the buyer’s mental spam filter to crafting subject lines that capture attention in under three seconds. In this episode, you’ll learn: - Why intention is the foundation of every effective email. - How the law of least effort influences your reader’s behavior. - Ways to use AI tools like ChatGPT to personalize your outreach. - What makes a subject line trigger the right kind of curiosity. - Real examples of cold emails that actually worked. Get to know how DemandJen and how Jen help sales teams defeat customer status quo and earn buyer attention. https://demandjen.com/ Connect with Us: Jen Allen-Kanuth - https://www.linkedin.com/in/demandjen1/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/ Whether you’re a Customer Success Manager, Sales professional, or anyone who lives in their inbox, this episode will help you write smarter, more human emails that connect and convert. 🎧 Tune in now and start mastering the art of intentional communication.
In today's CSM Quick Lesson with Anika Zubair!CSM needs to proactively focus on customer business outcomes, not just product features. By understanding and aligning with customer goals, CSMs drive strategic partnerships and business growth. It is not just about product knowledge; it is about enabling customer success. You can find the full conversation below: YouTube - https://youtu.be/GOSTIG69n-8 Spotify - https://open.spotify.com/episode/1B7stSF6APgBjCE1LzlnRI?si=mV_-Zx3WTuWX8nhmE16c9Q Linkedin: Anika Zubair - https://www.linkedin.com/in/anikazubair/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/
In this episode, I had such a real and human conversation with Sandy Yu , founder of Revenue Retention Advisors and a long-time advocate of authentic personal branding. She unpack what it truly means to build a personal brand that reflects who we are not just the job title on our LinkedIn profile. Sandy shares how personal branding begins with identity, self-awareness, and understanding how others perceive us. She explains why every professional—especially in Customer Success —benefits from taking ownership of their brand, gathering honest feedback, and showing up consistently with authenticity and intention. From defining our audience, to leveraging LinkedIn more strategically, to creating meaningful content that aligns with your values, this conversation offers practical, human, and deeply grounded guidance for anyone looking to grow their career and strengthen their professional presence. Whether you’re transitioning into Customer Success, developing your voice, or simply trying to understand how to present yourself with confidence, this episode will remind you that: Everyone has a brand. Authenticity matters. And building your brand is a marathon—not a sprint. In this episode, I had such a real and human conversation with Sandy Yu, founder of Revenue Retention Advisors and a long-time advocate of authentic personal branding. She unpack what it truly means to build a personal brand that reflects who we are not just the job title on our LinkedIn profile.Sandy shares how personal branding begins with identity, self-awareness, and understanding how others perceive us. She explains why every professional—especially in Customer Success—benefits from taking ownership of their brand, gathering honest feedback, and showing up consistently with authenticity and intention.From defining our audience, to leveraging LinkedIn more strategically, to creating meaningful content that aligns with your values, this conversation offers practical, human, and deeply grounded guidance for anyone looking to grow their career and strengthen their professional presence.Whether you’re transitioning into Customer Success, developing your voice, or simply trying to understand how to present yourself with confidence, this episode will remind you that:Everyone has a brand.Authenticity matters.And building your brand is a marathon—not a sprint. Get to know how Sandy helps the Go-to-market team solve their challenges and all the resources she shares. www.revenueretention.net Connect with Us: Sandy Yu - https://www.linkedin.com/in/sandysyu/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/
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