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Published by Jackson Parsons
My Duvet Flip is the UK's leading careers show, created and hosted by Jackson Parsons. Join Jackson as he delves into an enthralling discussion with people and their careers, where he explores some of their most memorable instances of making mistakes and the valuable lessons they gained from them.
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About Niel Bornman Niel Bornman is CEO of Publicis Connected Media UK, leading more than 4,000 people across the business. With almost three decades of experience, he is passionate about growth, leadership, adaptability and helping the next generation build careers in marketing. About Publicis Connected Media UK Publicis Connected Media UK brings together media, data, technology and marketing expertise to help brands connect with people and grow. Its teams work across areas including media investment, creators, search, AI and emerging technology. Chapters 0:00 Introduction 1:51 Meet Niel Bornman 2:17 Adapting to British Workplace Culture 3:55 Why Feedback Is Essential for Career Growth 5:16 Every Meeting Is an Interview for Your Next Job 5:42 Building Your Personal Brand and Reputation 6:34 What Makes a Great Leader? 7:34 Why Rapid Adaptability Is a Future Skill 8:01 How to Embrace Change and Develop a Growth Mindset 9:20 What Niel Learnt From Two Very Different Bosses 10:42 The Career Mistake Niel Never Made Again 11:36 Niel’s Leadership Philosophy in Three Words 12:42 Where Is the Marketing Industry Going? 15:15 How to Start a Career in Marketing With No Experience 17:41 Why Customer Service Experience Can Help Your Career 18:41 Why Teamwork Will Set You Apart 19:11 What Niel Actually Does as a CEO 21:58 The Invisible Secret Behind Niel’s Success 22:24 Why People Have to Choose to Follow You 23:52 What Gets Niel Out of Bed Every Morning 25:16 Final Thoughts Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Episode Guest Roberta Cretella is Director of Data and AI Solutions at Compare the Market, where she leads the organisation’s data and AI strategy. Passionate about creating meaningful impact, she champions responsible AI, diversity in technology and building a career on your own terms. Episode Timestamps: 0:00 Introduction 1:43 Meet Roberta Cretella 2:20 Will AI Take Our Jobs? 3:45 Building Resilience When Life Does Not Go to Plan 5:00 Overcoming Imposter Syndrome and Self-Doubt 6:34 Why Roberta Chose to Create Her Own Path 7:04 Breaking Expectations and Building a Different Future 9:03 Where Roberta’s Drive and Determination Come From 10:06 Why Young People Should Aim High 11:22 Meet Roberta Properly 11:43 Roberta’s First Year at Compare the Market 13:12 How to Become a Better Presenter 14:46 The Hardest Moments of Roberta’s Career 17:12 Why Asking for Support Matters 17:43 Being Bold and Brave Enough to Be Yourself 18:49 Why Diversity Is Essential for Responsible AI 21:15 Why Join Compare the Market? 22:34 Roberta’s Duvet Flip: Making an Impact Episode Partners 📊 Compare the Market Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions. https://bit.ly/4i53Svj Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
About Justin Pegg Justin Pegg is the CEO of DPD UK, having built an extraordinary career with the business spanning more than 36 years. From working night shifts to leading the organisation, Justin is passionate about developing people, putting family first and creating a culture where everyone feels valued. Check out DPD UK Careers below: https://jobs.dpd.co.uk/ https://drivers.dpd.co.uk/ About DPD UK DPD UK is one of the UK’s leading parcel delivery businesses, helping deliver millions of parcels for customers across the country. Led by Justin Pegg, the wider UK business includes DPD UK, CitySprint and DPD Ireland, with revenues exceeding £2.5 billion. Chapters 0:00 Introduction 1:30 Justin’s 36-Year Journey at DPD UK 2:46 Growing Up with Very Little in Birmingham 3:06 Why Young People Need to Look Beyond Their Screens 4:42 Why Justin Wanted to Inspire the Next Generation 5:15 Becoming a Manager at Just 22 6:04 Leaving School at 15 and Earning £1 an Hour 7:23 The Bike Ride That Started Justin’s Career 7:41 Working Night Shifts for 25 Years 8:35 Why Working Smarter Beats Working Harder 9:21 Why Justin Puts Family Before Work 10:35 Justin’s Greatest Achievement as a CEO 11:06 Treat People Like Adults and They’ll Work Like Adults 12:17 The Hardest Chapter of Justin’s Career 13:43 Why Justin Never Hires People Like Himself 14:07 Why Making Mistakes Can Make You Successful 16:03 The Leadership Advice Jack Never Forgot 16:41 Why Frontline Workers Are the Real Heroes 17:51 Justin’s Invisible Secret to Success 19:14 The Power of a Handwritten Note 20:16 How to Make Your People Feel Valued 20:46 What Gets Justin Out of Bed Every Morning 21:20 How to Train Your Mind to Be More Positive 22:04 Justin Discovers Drake 22:12 Final Thoughts Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Guest Bio Robert Berkeley is the CEO of EKCS Group and a seasoned entrepreneur with decades of experience building and leading businesses across technology, creative production and marketing operations. His career has been driven by curiosity, calculated risk-taking and a belief that the best opportunities often come from taking the less obvious path. EKCS Group Bio EKCS Group is a global provider of outsourced, technology-enabled creative production and marketing support services. With more than 500 people worldwide, the business supports brands, agencies and creative teams around the clock. Chapters 0:00 Robert Berkeley on 20+ Years in Business 1:25 Meet Robert Berkeley, CEO of EKCS 1:55 Robert’s First Job and Early Career 3:42 Why Robert Chose the Lower-Paying Job 6:07 How a Credit Card Bill Sparked His Entrepreneurial Journey 9:24 Turning Curiosity Into Career Opportunities 11:07 Taking the Leap and Starting a Business 12:30 Robert’s Advice for Becoming a Better Networker 15:09 Why Curiosity Is Your Networking Superpower 16:26 Inside EKCS and What the Business Does 18:27 What 20+ Years in Business Taught Robert 18:44 Why Entrepreneurs Shouldn’t Chase the Money 20:45 Robert’s Biggest Lesson About Leadership 21:18 The Invisible Secret Behind Robert’s Success 22:26 What Gets Robert Out of Bed Every Morning 23:37 Robert’s Final Advice for Success Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
About Suzanne Suzanne Speak is Managing Director for UK & Ireland at Radisson Hotel Group, with 30 years of experience in hospitality. From her first job at 13 to leading across the UK and Ireland, Suzanne is passionate about people, networking and creating career opportunities for the next generation. Radisson Hotel Group Radisson Hotel Group is an international hospitality group with hotels and career opportunities across a wide range of disciplines, from hotel operations to finance, legal, marketing and sustainability. The group focuses on memorable guest experiences while developing talent and creating opportunities for people to build long-term careers in hospitality. Chapters 0:00 Meet Suzanne Speak 1:13 Suzanne’s Journey into Hospitality 1:46 Building a Strong Work Ethic from a Young Age 3:54 Why Networking Is Essential for Career Success 5:18 The Importance of Being Authentic 7:08 The Sacrifices Behind a 30 Year Hospitality Career 9:10 Why Hotels Offer More Careers Than You Think 10:37 Suzanne’s Journey to Radisson Hotel Group 12:13 What Does a Managing Director Actually Do? 13:08 Building a People First Company Culture 13:54 Why Suzanne Became a Managing Director 14:31 Learning from Difficult Leaders and Experiences 15:16 Suzanne’s Advice for Young People Looking for Work 16:49 What Suzanne Would Tell Her 18 Year Old Self 17:33 The One Skill Suzanne Would Never Give Up 18:27 Suzanne’s Duvet Flip 19:32 The Quote That Perfectly Defines Suzanne’s Career Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Episode Guest Julia Klein is Director of Performance Marketing at Compare the Market, where she leads the teams responsible for driving digital customer acquisition across paid media, search, SEO and content. Originally from Germany, Julia has built an international career by combining analytical thinking, curiosity and people-first leadership. Episode Timestamps: 0:00 Introduction 1:25 Meeting Julia Klein 2:00 Julia's first job in Germany 2:52 The communication skills every career needs 5:13 Why every job teaches transferable skills 6:39 Moving from Germany to the USA and Scotland 8:00 Changing career plans from law to business 10:24 Why Julia chose marketing over consultancy 11:44 The confidence to apply before you're ready 12:48 Falling in love with performance marketing 13:26 What paid search actually is 14:06 Do you need to be good at maths? 15:13 Career advice for aspiring marketers 15:50 What is a T-shaped marketer? 17:13 How AI is changing marketing forever 19:47 Becoming Director of Performance Marketing 20:20 Leading high-performing marketing teams 22:19 Win or bin: Julia's leadership mindset 22:33 Why Compare the Market stands out 23:49 Julia's Duvet Flip 24:27 Final thoughts Episode Partners 📊 Compare the Market Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions. https://bit.ly/4i53Svj Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
About Kate Kate Hayward is the UK Managing Director at Xero, where she leads the company's mission to empower small businesses, accountants and bookkeepers through technology. Passionate about entrepreneurship, financial education and inclusive leadership, Kate is a strong advocate for helping people realise their potential regardless of their background. About Xero Xero is a global cloud accounting platform that helps small businesses, accountants and bookkeepers manage their finances more efficiently. Its software and educational resources are designed to simplify business finances and support sustainable growth. Chapters 0:00 Introduction 1:15 Kate's first job and the power of asking for feedback 2:42 Why you should build your own network 3:24 How to build a network when you know nobody 4:27 What "putting into your network" really means 5:34 How to demonstrate effort on your CV 6:25 Growing up with a self-employed dad 7:02 Perfectionism, resilience and believing anything is possible 8:46 Introversion, imposter syndrome and earning your place 9:57 Kate's journey to becoming UK Managing Director at Xero 11:15 Why you can't do it all and why that's okay 12:33 Dyslexia, AI and turning challenges into strengths 14:09 Why small businesses are struggling right now 15:49 Who teaches you to be an entrepreneur? 17:06 The one financial skill every business owner needs 18:02 What Xero does and supporting 1.3 million UK businesses 20:06 Breaking down barriers to entrepreneurship 20:49 Would Kate ever become an entrepreneur? 21:39 The quote that defines Kate's leadership 23:29 Kate's invisible success 24:13 Kate's Duvet Flip Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Episode Guest Jeff Cleaven is a Field Service Technician at Virgin Media O2, helping customers across London stay connected by installing, maintaining and troubleshooting broadband, TV and phone services. Originally from South Africa, Jeff brings a people-first approach, a passion for learning and a commitment to delivering exceptional customer experiences. Episode Partner This episode is part of My Duvet Flip's Choose Customer series, produced in partnership with Virgin Media O2. Virgin Media O2 is one of the UK's largest and most recognisable connectivity brands, delivering mobile, broadband, TV and business services to millions of customers across the country. Chapters 0:00 Introduction 1:28 Meeting Jeff Cleaven 2:48 Jeff's first job teaching children to swim 4:22 Why Jeff walked away from becoming a pilot 5:20 Changing careers and taking risks 6:05 Jeff's advice for anyone starting their career 7:06 Finding mentors by showing up 8:19 A day in the life of a Virgin Media O2 Field Service Technician 9:34 Installing broadband and solving customer problems 11:04 How every career taught Jeff something valuable 12:13 Why customer experience matters more than ever 13:46 How to deliver exceptional customer service 16:32 The technical skills behind the role 17:30 Dealing with difficult customers 20:12 Lessons from protecting wildlife in South Africa 22:10 Becoming a Field Service Technician at Virgin Media O2 23:01 Career opportunities and apprenticeships at Virgin Media O2 25:01 Learning, training and support at Virgin Media O2 26:27 Jeff's Duvet Flip 27:42 Final thoughts Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counselling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Episode Guest Dominic Burrows is an Executive Team Manager at Virgin Media O2, leading teams that resolve complex customer issues while developing future leaders. He is passionate about customer trust, resilience and helping people grow through great leadership. Episode Partner This episode is part of My Duvet Flip's Choose Customer series, produced in partnership with Virgin Media O2. Virgin Media O2 is one of the UK's largest and most recognisable connectivity brands, delivering mobile, broadband, TV and business services to millions of customers across the country. Chapters 0:00 Why I Wanted to Be a Millionaire 1:29 Introduction 2:37 Studying Marketing and Landing My First Sales Job 4:22 Why Money Isn't Everything 5:08 The #1 Skill You Need in Sales 5:59 Starting at Virgin Media O2 6:42 Why Customer Service Builds Great Leaders 7:59 What It's Really Like Managing Customer Complaints 9:03 How to Build Customer Trust 9:51 How I Got Promoted to Team Manager 10:49 What Makes a Great Leader? 11:50 The Book Challenge 12:19 Going Above and Beyond for Customers 14:35 Skills You Need to Succeed in Customer Service 15:22 Why I Chose a Career in Telecoms 16:12 Why Telecoms Is a Great Industry to Join 17:20 What Customer Trust Really Means 18:01 Helping Hundreds of Customers 19:56 Staying Positive When Every Day Brings Complaints 20:43 Why Every Complaint Is an Opportunity 21:05 My Duvet Flip 22:02 Final Thoughts Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counselling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Episode Guest: Samreen Khan is a Store Leader at Virgin Media O2 with over seven years' experience in telecommunications, progressing from sales into leadership. She is passionate about developing people, coaching high-performing teams, and delivering exceptional customer experiences. Episode Partner: This episode is part of My Duvet Flip's Choose Customer series, produced in partnership with Virgin Media O2. Virgin Media O2 is one of the UK's largest and most recognisable connectivity brands, delivering mobile, broadband, TV and business services to millions of customers across the country. Chapters: 0:00 Introduction 2:42 Meet Samreen: From Student to Store Leader 3:22 Starting Work at 18 and Finding an Unexpected Career 4:32 Why Stepping Outside Your Comfort Zone Matters 5:59 Learning to Deal with Customers Every Day 7:15 Building Resilience While Living with Anxiety 8:28 Why Great Customer Service Is About How People Feel 9:50 Falling Into a Career in Telecoms 11:04 The Skills Every Young Person Needs at Work 12:15 The Family Story That Built Samreen's Drive 13:28 The Book That Changed Samreen's Perspective on Failure 14:47 Turning the Region's Worst Store into One of the Best 16:18 Leading a Team Through Consistency 18:17 Why Caring About People Makes You a Better Leader 20:10 Why Samreen Loves Working at Virgin Media O2 21:11 Helping Young Team Members Grow 22:11 Career Progression at Virgin Media O2 23:13 Samreen's Duvet Flip 24:25 Final Thoughts Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counselling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
About Guest Sam Collier is the Chief Operating Officer at Achieve Together, one of the UK's leading social care providers. Having started his career as a support worker, Sam has spent more than 25 years championing high-quality care and creating opportunities for people to live their best lives. About Achieve Together Achieve Together supports people with learning disabilities, autism, mental health needs, and complex health conditions to live independently in their communities. With more than 6,500 employees across England and Wales, the organisation helps people lead ordinary lives in ordinary homes with the right support. Chapters 0:00 Introduction 2:06 Sam's First Jobs and Early Lessons 3:09 Why Social Care Became Sam's Purpose 5:32 Sam's Advice for Anyone Considering Social Care 7:46 How to Be Your Authentic Self in Interviews 9:42 How Values Evolve Throughout Your Career 11:02 Why Social Care Is a Professional Industry 12:42 Young Sam Never Planned to Become a COO 15:07 Inside Achieve Together and Its Mission 17:07 What a Group COO Actually Does 18:26 How Sam Manages 6,500 Employees 19:34 The Skills Needed to Become a COO 21:45 What Sam Loves Most About Leadership 23:19 Opportunities Across Achieve Together 24:53 Apprenticeships and Career Progression 26:35 How AI Is Transforming Social Care 28:22 Sam's Invisible Success: Never Give Up 29:46 Sam's Duvet Flip Episode Partners: Compare the Market Discover how you can make a difference at Compare the Market, the company behind one of the UK's most popular comparison sites. From tech and data to marketing and operations, they're on a mission to simplify decisions for millions. https://bit.ly/4i53Svj Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Episode Guest Josephine Parmee is Head of Social Equity at Virgin Media O2, where she leads initiatives focused on digital inclusion, online safety, and helping people thrive in an increasingly connected world. With a background spanning human rights, consumer rights, and social impact, she is passionate about using business as a force for positive societal change. Episode Partner This episode is part of My Duvet Flip's Choose Customer series, produced in partnership with Virgin Media O2. Virgin Media O2 is one of the UK's largest and most recognisable connectivity brands, delivering mobile, broadband, TV and business services to millions of customers across the country. Chapters 0:00 Introduction 2:04 Meeting Josephine Parmee 3:18 How Josephine's Career Started 4:50 Advice for Speaking to Senior Leaders 5:58 14 Years in Human Rights and Social Impact 7:28 Adapting to New Organisations and Roles 9:02 The Skills Needed to Influence Change 11:43 What Does a Head of Social Equity Do? 13:07 Why Digital Inclusion Matters 13:44 The Reality of Digital Poverty in the UK 15:13 Tackling Digital Wellbeing and Online Safety 16:25 How Virgin Media O2 Supports Digital Wellbeing 19:31 Connecting People to What Matters Most 21:38 Why Josephine Chose Telecoms 22:20 The Side Project That Changed Her Career 23:55 Why You Should Create Opportunities Outside Work 25:31 Finding a Career in Digital Consumer Rights 26:29 What Virgin Media O2 Taught Josephine About Trust 27:30 Why Career Paths Are Never Linear 28:04 The Power of Following Your Passion 29:22 Josephine's Duvet Flip 30:40 Final Reflections on Digital Inclusion Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counselling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Episode Guest Rachel Riley is an English television presenter. She co-presents the Channel 4 daytime puzzle show Countdown and its comedy spin-off 8 Out of 10 Cats Does Countdown. She is a mathematics graduate. Episode Timestamps: 00:00 The #1 Predictor of Success 00:25 Meet Rachel Riley 02:11 Rachel's First Job Paid £25 a Week 04:14 Why Rachel Has Never Been Able to Waste Money 05:01 From Oxford Maths to the Financial Crisis 06:39 How Rachel Accidentally Got the Countdown Job 08:23 Rachel Ate One Shreddy Before Her Interview 09:54 The Call That Changed Rachel's Life 11:44 How Rachel Spots Good People 13:26 How Rachel Stayed Grounded on TV 15:07 Why Rachel Believes Everyone Has Imposter Syndrome 16:37 The CBT Lesson That Changed Rachel's Life 18:16 What 250 Stages Taught Rachel About Confidence 19:51 Why Rachel Thinks Learning to Fail Matters 21:05 Rachel's Obsession With Puzzles & Numbers 22:12 Why Rachel Wants More Girls in STEM 23:08 Why Rachel Believes Numeracy Changes Lives 25:59 Encouragement Comes Before Confidence 27:01 Rachel's Growth Mindset Formula 28:43 Rachel on AI, Technology & Future Careers 29:06 The Film Rachel Thinks Every Young Girl Should Watch 31:06 The Teacher Who Believed in Rachel 32:43 Why Rachel Supports National Numeracy 34:50 Rachel's Best Money Advice 37:03 Why Schools Don't Teach Real-Life Money Skills 38:49 Rachel's Invisible Success Habit 39:38 Rachel's Take on "Fake It Till You Make It" 41:16 What Gets Rachel Out of Bed Every Morning 42:15 Final Thoughts Episode Partners 📊 Compare the Market Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions. https://bit.ly/4i53Svj Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Alice Peacock is a Problem Manager at Virgin Media O2, responsible for investigating major network outages and putting permanent fixes in place for millions of customers across mobile, fibre, TV and business services. She started her career at 16 flipping burgers at McDonald's on Streatham High Street. After nearly two decades away from the workplace to raise her family, she returned through O2's Career Returners Programme — and hasn't looked back. Eight years in, her colleagues assume she's always been part of the furniture. Virgin Media O2 is one of the UK's largest and most recognisable connectivity brands, delivering mobile, broadband, TV and business services to millions of customers across the country. Chapters 00:00 Introduction & format explainer 01:57 Meet Alice 03:37 First job: McDonald's at 16 05:56 What young people should know about starting work 06:50 Alice's career break and the M&S chapter 07:52 How to get back into the job market 09:14 The O2 Career Returners Programme 10:17 Transferable skills from a career break 11:08 "Mum, I earn more than you" — the moment that changed everything 12:05 Imposter syndrome in tech 14:32 Why feedback matters 16:09 17 years away — and back like she never left 17:00 Getting paid to eat food and drink Prosecco 17:52 Why Alice chose Virgin Media O2 19:41 What a Problem Manager actually does day-to-day 21:08 When McDonald's is your client 23:18 Why customer trust is everything 23:45 Alice's Duvet Flip moment Episode Partners This episode is part of My Duvet Flip's Choose Customer series, produced in partnership with Virgin Media O2. Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counselling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
About Charlotte Charlotte Low is the COO at Colosseum Dental UK, overseeing 80 dental practices across England and Wales. She started work at 15, skipped university, qualified as an accountant, and spent years across multiple industries before finding her home in dentistry. She now sits on the executive board and has led a culture transformation that cut staff turnover from 55% down dramatically by putting people first. About Colosseum Dental Colosseum Dental is Europe's largest dental group with over 630 practices across the continent and 80 in the UK. They offer career pathways from dental nursing apprenticeships through to clinical and operational leadership, and are passionate about making dentistry accessible for people from all backgrounds. Chapters 00:00 Introduction 02:30 Charlotte's first job at 15 and working across generations 08:00 Why she chose not to go to university 14:00 Her first office job and what it taught her about leadership 22:00 Finding her way into the dental industry 30:00 What the COO role actually involves day to day 38:00 How Colosseum Dental cut 55% staff turnover 46:00 Partnering with Great Place to Work 54:00 Apprenticeships and careers in dentistry 01:02:00 Advice for young people starting out Episode Partners: Compare the Market Discover how you can make a difference at Compare the Market, the company behind one of the UK's most popular comparison sites. From tech and data to marketing and operations, they're on a mission to simplify decisions for millions. https://bit.ly/4i53Svj Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Episode Guest: Prashant Narula is Managing Director of Ciklum UK, where he helps organisations use technology and AI to build better products and experiences. He is passionate about leadership, resilience and helping people grow through honest, values-led careers. Episode Chapters: 0:00 Introduction 0:19 Why success is about what you give, not what you get 1:00 The true traits of a great leader 1:55 Meeting Prashant Narula 2:14 Prashant’s first job on the factory floor 3:09 The importance of a great manager early in your career 4:31 How honesty landed Prashant his first role in tech 5:28 Why honesty, resilience and reliability matter most 7:21 Why resilience is more important than ever today 8:41 Build a multi-skilled support network 10:08 How to network by giving value first 11:24 From beginner to leadership roles in hypergrowth companies 12:30 Leading teams through tough times 13:04 The leadership principles that actually work 14:48 Enabling teams vs micromanaging 15:02 Can everyone become a leader? 16:21 Career advice that changed everything 17:02 Make your work visible to leadership 18:52 When careers feel messy and chaotic 19:42 Why chaos early in your career is a good thing 20:22 Lessons in resilience from Ukrainian teams 22:51 The importance of understanding different cultures 24:05 Why learning never stops 25:02 The power of 30 minutes of daily learning 27:30 Why you shouldn’t compare your career to others 27:39 Inside Ciklum and what they do 31:01 The risks and opportunities of AI 32:09 Why now is the best time to join Ciklum 33:29 The invisible habits behind success 34:22 Stop worrying about what others think 36:23 Final thoughts 36:47 Prashant’s duvet flip Episode Partners: 📊 Compare the Market Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions. https://bit.ly/4i53Svj Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Episode Guest: Alan Vallance is Chief Executive of the Institute of Chartered Accountants in England and Wales (ICAEW), a role he took up in April 2024. He is an ICAEW Chartered Accountant and an experienced leader of major professional bodies, having previously led the Chartered Insurance Institute, the Royal Institute of British Architects and held senior roles at the Law Society. Episode Chapters: 0:00 Introduction 0:23 Meet Alan Vallance, CEO of ICAEW 1:03 The Power of Networking in Your Career 1:18 Why Networking Is Non-Negotiable 1:22 What Gets Alan Out of Bed (His Duvet Flip) 1:56 First Jobs and Early Career Lessons 3:08 The Importance of Teamwork Early On 3:46 Passion, Cars and Career Direction 5:07 Rejection vs Redirection 6:28 Why Getting a Job Is a Full-Time Job 7:02 Why Personalised Applications Matter 8:00 How to Be Authentic in Interviews 9:25 Biggest Job Application Mistakes 10:36 The Reality of Today’s Job Market 11:41 60,000 Applicants for 2,000 Jobs 12:25 Why You Shouldn’t Apply for Too Many Jobs 13:12 Lessons from EY and Becoming an Accountant 14:46 Accountancy vs AI: Is It Future Proof? 16:24 How AI Is Changing the Profession 18:21 Why Accountancy Is Still a Great Career 20:10 Moving to Australia and Global Opportunities 22:49 Leadership, Crisis and the Weather Bureau 24:23 The Power of Your Network 26:29 How to Grow Your Career the Right Way 27:54 What ICAEW Does and Why It Matters 30:22 Building Careers and Changing Lives 32:18 Alan’s Duvet Flip Episode Partners: 📊 Compare the Market Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions. https://bit.ly/4i53Svj Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Episode Guest Andrew Hawkins is Technology Director at Compare the Market, where he focuses on building world-class engineering capability and helping teams embrace AI-led transformation. He is known for his thoughtful, people-first approach to leadership, with a strong emphasis on curiosity, impact and continuous learning. Episode Timestamps: 0:00 Introduction 0:22 Andrew’s first job and early career lessons 2:14 Taking risks and stepping into the unknown 3:40 The failure that changed Andrew’s career 4:39 Failure is framing: a powerful mindset shift 5:34 Using failure to build resilience and confidence 6:06 Curiosity, open-mindedness and career growth 7:22 How to become more curious in your career 8:17 Dropping fear and leaning into new opportunities 9:20 Why AI feels like the early internet 10:04 How to think about AI in business and problem-solving 11:02 Why AI won’t replace engineers 12:27 Andrew’s non-linear career journey 13:09 Do what makes you happy and plays to your strengths 14:11 Why traditional career advice is broken 15:03 Transferable skills from unexpected jobs 15:37 Why having fun at work matters 16:31 Handling periods when you don’t enjoy your job 17:14 Self-awareness and taking responsibility for change 18:10 When to adapt vs when to move on 19:05 How Andrew joined Compare the Market 20:07 The role of AI in business transformation 21:04 Why company values matter when choosing a job 22:46 Top interview tips to stand out 24:07 Building rapport and being yourself in interviews 26:15 The best question to ask in a tech interview 27:34 How companies should approach AI transformation 29:20 Becoming a world-class engineering organisation 30:19 Why now is the most exciting time in tech 31:38 Lessons from the early internet boom 32:32 Will AI replace human conversations? 32:50 What keeps Andrew motivated at Compare the Market 34:11 Why technology is all about people 34:44 The best career advice Andrew follows 36:12 Andrew’s duvet flip: making an impact every day 37:05 Final thoughts and reflections Episode Partners 📊 Compare the Market Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions. https://bit.ly/4i53Svj Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Episode Guest: Sharon Dockerty is the Chief People and Places Officer at Lloyds Banking Group, leading people strategy, workplace experience, and culture across a workforce of around 80,000 colleagues. She’s built her career across major organisations including Heathrow and Vodafone, with a leadership style grounded in resilience, straight talking, and backing young people to thrive. Episode Chapters: 0:00 Introduction1:18 What Gets You Out of Bed in the Morning2:07 Sharon’s First Job Selling Flowers at 103:24 Sharon’s Journey from Humble Beginnings3:49 The Four Chapters of Sharon’s Career5:05 Why Career Paths Are Rarely Planned6:39 Learning to Work Hard and Create Opportunity7:48 Advice for People in Career Chapter One8:13 How to Know if You’re Working with the Right People9:07 Choosing Positive People in Your Life11:41 What Sharon Would Do Differently Early in Her Career13:12 Building Heathrow Terminal 513:52 What It Means When Leaders Take a Risk on You15:10 Changing Safety Culture in Construction17:38 Lessons from Lifelong Learning19:31 Leading Through Crisis at Heathrow21:29 The Leadership Lesson That Changed Everything22:38 Handling Pressure and Protecting Your Team24:21 Are Young People Less Resilient Today26:12 Inside the Role of Chief People and Places Officer27:30 Leading 80,000 People at Lloyds Banking Group28:32 How Leaders Know if Culture Is Working29:37 From Leaving Home Young to Banking Leadership31:02 Why Apprenticeships Matter32:36 Apprenticeship Opportunities at Lloyds33:58 Why Tech and Data Are the Future34:27 Why Lloyds Banking Group Matters to the UK36:31 Helping Britain Prosper37:20 Advice for Young People About Money37:45 The Power of Saving Early41:51 Sharon’s Duvet Flip Episode Partners: 📊 Compare the MarketDiscover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.https://bit.ly/4i53Svj Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Episode Guest: Meet Lloyd Mann, VP of Culinary and Global Executive Chef at Sodexo, sharing his career journey and what get's him to flip the duvet in the morning, here on My Duvet Flip! Episode Partners: 📊 Compare the Market Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions. https://bit.ly/4i53Svj Disclaimer: The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer. If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/
Ranking source
Apple Podcasts rankings via the Mato Topic Intelligence Platform.
Observed September 13, 2026. Cached outside the daily freshness window; the positions keep the date they were taken on.
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