My name is Jeff, and I'd like to welcome you on a journey of reflection and insight into the tolls and triumphs of a career in automotive repair. After more than 20 years of skinned knuckles and tool debt, I want to share my perspective and hear other people's thoughts about our industry. So pour yourself a strong coffee or grab a cold Canadian beer and get ready for some great conversation.
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff welcomes veteran technician Steve Blanchard to compare Quebec's hourly-pay system with Ontario's flat-rate model. Steve shares his journey from GM dealerships in Quebec to working in Ontario, explaining how different pay structures affect technician morale, quality, and shop culture. The conversation explores leadership, service advisor processes, warranty work, EV technology, right-to-repair concerns, and why rewarding quality—not just billed hours—creates stronger teams. Timestamps: 00:00 Incentives Without Flat Rate 00:46 Podcast Introduction and Guest 02:35 Steve's Early Career in Quebec 05:39 Hourly Pay and Seasonal Layoffs 12:20 Why Quebec Doesn't Use Flat Rate 16:48 Moving to Ottawa 21:03 Red Seal Exam and Flat Rate Shock 22:53 Hands-On vs. Written Testing 28:18 How Flat Rate Hurts the Trade 34:41 Comebacks and Bad Incentives 36:37 Warranty Work and Cutting Corners 39:22 Teamwork vs. Competition 39:49 Training Your Replacement 40:34 Gatekeeping in the Shop 42:32 Dispatch Challenges 44:52 Switching to Hyundai 45:48 Hyundai Failures and Shop Politics 49:31 When Flat Rate Becomes a Punishment 51:40 Warranty Repair Blowup 56:09 Free Labor and Employee Loyalty 01:02:27 DIY Repairs and Safety Risks 01:06:17 EVs and Self-Driving Technology 01:10:12 Vehicle Data and Privacy Concerns 01:14:13 Subscription Features and Paywalls 01:16:52 Software Pricing Challenges 01:17:28 Affordable EV Truck Discussion 01:19:51 EV Charging Reality 01:21:00 EV Lockouts and Liability 01:22:37 The Right-to-Repair Debate 01:25:30 Technician Certification Changes 01:27:11 Remote Vehicle Control and Privacy 01:30:25 Flat Rate vs. Hourly Pay 01:32:18 Leadership and Shop Culture 01:40:04 The Role of Service Advisors 01:43:03 Injury, Career Longevity, and Exit Plans 01:44:45 Better Appointment Preparation 01:55:07 Wrap Up and Closing Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff sits down with technician-turned-shop-owner Caleb Mac to discuss the challenges of leaving the comfort of employment to build a business from the ground up. Caleb shares his journey from dealership lube technician to opening his own repair shop in rural Minnesota, reflecting on poor mentorship, burnout, ethical repair decisions, and the lessons that shaped his approach to business. The conversation also covers pricing strategies, mobile repair, towing, diagnostics, hiring, and balancing entrepreneurship with family life. Timestamps 00:00 Discomfort Drives Growth 00:49 Podcast Introduction and Caleb Returns 02:03 Opening a New Shop in Minnesota 03:51 Mobile Repair During Harsh Winters 05:20 Dealership Lube Bay Challenges 10:43 Learning Without Mentorship 13:08 Why Caleb Chose Automotive Repair 16:27 Fast Learning at a Used Car Dealer 18:27 Safety Standards and Rust Repairs 22:20 Burnout, Pay, and Tool Costs 25:32 Raises, Pay Tracking, and Moving On 34:06 Bad Coworkers and Comebacks 38:06 Road Tests and Accountability 39:53 Coils vs. Spark Plugs Debate 40:48 Looking Beyond the Misfire 41:34 Hemi Lifter Failures 43:47 Ethics of Frame Repairs 49:34 Launching a Solo Business 54:30 Pricing and Parts Matrix Strategies 59:08 The Reality of Mobile Repair 01:02:11 Finding a Permanent Shop 01:17:47 Tour of the New Shop 01:22:23 Adding Towing Services 01:23:25 Insurance and Business Research 01:24:19 Buying a Tow Truck 01:25:19 How Towing Quickly Paid Off 01:25:47 A Challenging Diagnostic Case 01:27:14 Using Brandon Steckler's Resources 01:28:39 Shop Owner vs. Technician Responsibilities 01:31:58 Building a Family Legacy 01:32:53 Farmall Restoration Project 01:35:15 Carburetors vs. EFI Swaps 01:37:42 Hiring During Slow Seasons 01:39:26 The Physical Toll of Mobile Repair 01:42:50 Final Advice and Mindset 01:45:46 ASCA and Industry Networking 01:48:09 Canada Stories and Fishing 01:53:12 Wrap Up and Call to Action Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE Recorded at Tools in Hershey, Pennsylvania, Jeff sits down with Josh Coomes of Auto Shop Therapy and technician Brian Ramsburg to discuss the realities of running a modern repair shop. Brian reflects on more than 18 years in the trade, the challenges of being a solo technician, and why he enjoys variety in his work, while Josh shares his customer-first approach, leadership lessons, and the importance of protecting a shop's reputation. Together, they explore diagnostics, pay plans, hiring, training, and building a culture that values quality over speed. Timestamps: 00:00 Listen or Become a Liability 00:35 Tools in Hershey Introduction 02:37 Brian's Career Journey 04:18 Owning a Job vs. Owning a Shop 07:42 Customer Empathy and Service Standards 09:21 Turning Away Older Vehicles 14:48 Favorite Types of Repairs 18:02 Why They Avoid European Vehicles 19:40 Shop Scheduling and Profitability 21:56 Technician vs. Owner Priorities 25:38 Working Relationship Challenges 28:28 Hiring and Leadership Lessons 36:20 Mentoring and a Proof-Based Culture 40:41 Pay Plans and Team Morale 42:03 The Starter Diagnosis Debate 45:41 The Stress of Being the Only Technician 48:50 Quality Control vs. Book Time 52:40 Shop Standards and Fair Productivity 55:27 Workflow and Imperfect Data 58:51 Flat Rate Pressure Stories 01:05:10 Hiring Through Working Interviews 01:10:23 Charging Properly to Grow 01:12:44 Final Advice and Closing Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff is with Josh Forbes of Maxim Muffler in Winnipeg talks about his unconventional path into the automotive industry. What started with constant breakdowns on his first car—a 1993 Ford Tempo—turned into a career built through hands-on learning, apprenticeship experience, and years of navigating different shop environments. Josh shares lessons from dealership life, the importance of shop culture, why employee appreciation matters, and his concerns about the future of right-to-repair legislation. Timestamps: 00:00 Tools and Debt Lessons 00:45 Podcast Introduction 02:44 Shop Schedule and Weather 03:27 First Cars and Fuel Costs 08:22 Tempo Breakdowns That Started It All 12:24 College Training at Fanshawe 14:17 Choosing the Trade Path 17:54 Ford Dealer Quick Lane Reality 24:19 Book Time vs. Real Repairs 36:41 Why He Left the Dealer 39:06 Finding the Right Shop 41:29 The Culture That Changed Everything 45:21 Appreciation Over Pay 52:17 How Bad Culture Breaks Technicians 55:04 Forever Apprentice Mindset 58:44 Trade Pay Gap Debate 01:02:19 DIY Repair Horror Stories 01:07:54 Training Service Writers 01:16:24 The Right to Repair Fight 01:21:22 Quality Control Basics 01:23:46 Training Instead of Punishment 01:27:35 Oil Leak Case Study 01:31:46 Recognition and Longevity 01:37:35 Smart Tool Buying 01:40:05 Diagnostics, Process, and School 01:47:00 Wrap Up and Final Thoughts Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE Recorded at the TOOLS in Hershey, Pennsylvania, Jeff sits down with Canadian shop owners Frank and Margarita Wiebe of 3D Auto to share their first destination training event and the lessons they're bringing back to their shop. They share how the welcoming community helped them build new relationships, the value of technical and service advisor training, and why effective customer communication starts with selling value—not price. The conversation also covers diagnostics, shop processes, professionalism, preventive maintenance, and building a culture focused on continuous learning and integrity. Timestamps: 00:00 Honesty With Customers 00:46 Meet Frank and Margarita Wiebe 01:42 Road Trip to Hershey 03:39 First Destination Training Event 04:26 Finding Community at TOOLS 06:30 Women's Dinner Experience 08:34 Their Podcast Journey 09:38 Tire Lifting Tips 11:12 Women in the Shop 13:18 Safety and Leadership Lessons 15:09 Favorite Training Sessions 21:11 Hershey Lodge Experience 23:32 Improving Customer Estimates 27:50 Building a Professional Shop Brand 29:48 Training Technicians and Using Lab Scopes 33:41 Battery Testing Best Practices 34:55 Preventive Maintenance Mindset 36:12 Doing Maintenance the Right Way 37:26 Advocating for Customers 39:04 Fleet Maintenance Success Stories 41:41 Why Phone Estimates Don't Work 43:51 Diagnose Before Replacing Parts 46:14 Handling Difficult Customers 51:39 Pricing and Setting Priorities 54:05 Free Services and Due Diligence 01:00:22 Tekmetric Experiences 01:04:13 A/C Season and Fleet Planning 01:06:31 Final Takeaways and Wrap Up Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE Recorded at Tools Pennsylvania 2026, this discussion brings together Jeff with Bryan Pollock, Tonnika Haynes and Braxton Critcher to talk about the realities of growing a podcast and business through social media. They explore why short-form content and reels are essential for reaching new audiences, the downside of viral clips attracting negative comments, and the challenge of balancing attention-grabbing content with long-term brand integrity. The conversation also covers dealing with online criticism, protecting your mental health, and staying focused on helping people make meaningful changes instead of chasing internet arguments. Timestamps: 00:00 Do You Focus? 01:34 Disc Golf Banter 01:52 Emotional Support Wiener 02:10 Tools PA Roundtable Introduction 02:30 Group Chat Chaos 03:32 Reels Are the Devil 05:05 Why Social Media Matters 06:51 Viral Reels and Online Hate 09:29 Deleting Ignorant Comments 11:01 Rage Bait vs. Clickbait 15:00 Shop Rates and Industry Reality 16:24 Producer Clip Strategy 20:58 Can You Change the Industry? 23:53 Choosing Positivity 29:34 Why Good Content Still Gets Hate 32:42 The "Must Be Nice" Mindset 34:40 Handling Large Audiences 35:53 Protecting Your Peace 36:16 Keyboard Warrior Stories 38:34 Why Viewers Get Angry 41:01 You Can't Save Everyone 42:30 The Highlight Reel Trap 48:24 Stop Complaining—Start Changing Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff Compton sits down with Kansas technician Eric Schoenberger of Holt Motor Company. Having grown up around Chrysler dealerships alongside his father, a veteran drivability and transmission specialist, Eric shares his experiences in dealer life and why he ultimately transitioned to the independent repair world. The conversation explores flat-rate frustrations, warranty and recall work, shop politics, diagnostic strategies, transmission repairs, evolving technology, and the value of ongoing training. Eric also discusses how independent shops offer less stress, and a different approach to customer service and technician growth. Timestamps: 00:00 Podcast Welcome and Holiday 00:45 Kansas Guest and Vision Talk 01:30 Shop Intro and Dealer Roots 06:03 Family Influence and Career Path 08:12 Flat Rate and Recall Frustrations 17:25 Favorite Dealer Work and Transmissions 23:03 PT Cruiser Love-Hate Jobs 25:35 Diagnostics and Techline Support 27:49 Dealer Life and Shop Politics 32:37 Misfires, Burnt Valves, and Borescopes 36:31 Pentastar Problems and Tips 41:26 Diesel Disasters 44:04 Recall Work Realities 49:21 Hybrid Battery Discussion 52:37 Leaving the Dealer World 55:47 Advisors, DVI, and Communication 01:01:38 Training Great Advisors 01:08:35 Transmission Service Debate 01:14:38 Moving to Independent Shops 01:16:27 Learning Through Service Information 01:18:46 Oddball Repairs and Old Mopars 01:27:05 Caravan Rear A/C Repairs 01:33:05 Training Events and Mentors 01:38:49 Shop Culture and Dispatching 01:40:44 A/C Diagnostics and Leak Testing 01:47:37 Parts Support Challenges 01:54:02 Technician Pay and Flat Rate 01:56:23 Gravy Work vs. Diagnostics 02:02:27 Independent Shop Mindset 02:12:28 Training and Networking 02:20:06 Final Thanks and Wrap Up Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this Jaded Mechanic Podcast episode, Jeff sits down with Canadian technician Daniel Whitey to discuss his journey through the automotive trade. Daniel shares how a Chrysler co-op program at Centennial College led to an apprenticeship, dealership experience, and eventually a move into fleet maintenance. They discuss the realities of flat rate pay, mentorship, shop culture, tool investments, diagnostics, and why Daniel ultimately chose the stability of a straight-time fleet position. The conversation also explores technician mental health, career development, and advice for new technicians entering the industry. Timestamps 00:00 Welcome 00:51 Meet Daniel Whitey 03:48 Career Origins and Licensing 09:09 Centennial Chrysler Co-op 10:58 Chrysler Dealer Experience 21:30 Mentorship and Flat Rate Life 35:12 Diagnostic War Stories 42:04 Hybrids and EV Discussion 44:15 Leaving Chrysler 50:46 Transition to Hyundai 56:45 Hyundai Challenges 01:01:34 Fleet Shop Life and Benefits 01:08:38 Daily Fleet Pressures 01:18:53 Leaving Dealerships Gracefully 01:21:11 Saturday Flat Rate Grind 01:25:35 Recall Day Stories 01:35:46 Advice for New Technicians 01:46:44 Licensing and Competency 01:52:37 Mental Health and Closing Thoughts Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE Recorded at Tools in Hershey, PA, Jeff Compton features Cody Kirkenester of Fadely’s Auto Masters. After 15 years as a technician and shop foreman, Cody transitioned into the service advisor and shop manager role. He shares his journey into the automotive industry, the training culture that helped shape his career, and a memorable diagnostic breakthrough using a lab scope. Cody also discusses mentoring technicians, managing customer relationships, parts quality challenges, AI in the shop, and one of his fears. Timestamps 00:00 Meet Cody Kirkenester 00:56 From Tech to Advisor 02:27 Early Car Obsession 04:25 School and First Shops 07:40 Joining Faidley’s Auto 08:33 Training Culture 12:31 Diagnostic Breakthrough 15:08 Corvettes and Specialty Cars 20:16 Team Development and Mentoring 28:09 Moving Into Management 38:45 Challenges of Being a Service Advisor 47:51 Parts Quality Issues 51:43 Recruiting Young Talent 55:55 Scopes and AI Tools 58:44 Succession Planning 01:01:20 Legacy and Leadership 01:07:41 Wrap Up and Next Steps Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff Compton talks with Promotive’s Lisa Coyle and Kat Ayers about what’s changing in technician hiring, including their AI virtual recruiter and how it helps shops with consistency, speed-to-lead, and 24/7 candidate screening. They discuss common hiring bias, why resumes often don’t reflect real skill, how to interpret job hopping, and why following application instructions matters. The episode also covers shop culture and leadership as key retention drivers, how slow follow-up hurts candidate experience, and what Promotive is building next—expanded platform features, more automation, and plans to move into the Canadian market. Timestamps: 0:00 Podcast Kickoff 00:28 Fishing and Seafood Talk 03:10 Bass Tournaments and Hockey 06:30 What’s New at Promotive 08:06 AI Recruiting Benefits 11:13 Bias and Hiring Fairness 20:03 Resume Gaps and Progress 22:58 Following Instructions Matters 24:43 Job Hopping Explained 29:56 Walk-In Resumes vs Process 34:35 Call Screen Limits 36:23 Tagging Resumes For Future 37:59 Techs Becoming Advisors 42:56 Trade Shows And Outreach 48:26 Cold Calls And Data 52:42 Industry Negativity And AI 01:00:20 Robots Costs And Culture 01:06:41 Leadership Questions And Nepotism 01:10:20 Multi Interview Triangulation 01:12:13 Candidate Experience Matters 01:16:11 Rehiring and Keeping Benches 01:21:27 Job Searching Is Normal 01:24:41 Legacy Over Resentment 01:29:13 Plan B and Hard Questions 01:32:02 What Have You Done Today 01:34:14 Promotive Roadmap and Events 01:37:18 Canada Expansion and Languages 01:39:44 Hockey Talk and Show Circuit 01:44:35 Final Thanks and Wrap Up Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff Compton and Greg Hilliard talk about Greg's career spent in dealerships, independent shops, and finally as a one-man owner-operator. Greg pulls no punches about toxic shop dynamics, the true value of a technician’s labor, and the personal costs of striking out on your own. He and Jeff discuss compensation, mental health struggles in the industry, how digital tools like chat GPT are already impacting repair businesses, and why demanding respect is not negotiable for survival. Timestamps: 00:00 Feeling valued in engineering role 05:56 Becoming the technical expert 11:52 Buying a used truck at Ford 19:49 Fixing stubborn cab issues 24:57 Avoiding the boss at work 27:52 Discussing fair compensation concerns 35:41 Struggles with retaining mechanics 41:08 Streamlining dental office visits 43:47 Using technology for car repairs 52:54 Struggling to hire a technician 57:37 Choosing entrepreneurship over traditional jobs 59:35 Getting advice from Larry Grogan 01:07:17 Addressing workplace culture issues 01:09:20 Electrician shortage and industry pride Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff chats with Derek Amodio about his unique path back into the automotive industry after spending years working as a chef. Derek opens up about making the switch from the kitchen to the shop, the challenges of moving from hourly pay to flat rate at a Chrysler dealership, and why having the right culture and mentorship around you matters so much. They also talk about keeping up with changing automotive technology, the importance of ongoing training, and how a supportive team can make all the difference for techs getting started or finding their way back into the industry. Timestamps: 00:00 Weather and tire myth discussion 09:24 Getting hired at FedEx 12:32 Choosing a dealership career path 20:12 Using memory notebooks 26:33 Challenges of incentivized pay systems 28:41 Discussing job training and challenges 33:37 Tech training and helpful tips 42:17 Balancing work hours and breaks 45:59 Installing car seats on Saturdays 50:56 Thinking about future innovations 54:38 Tesla maintenance issues 59:28 Driving a yellow SRT8 Challenger 01:04:11 Mechanics sharing car repair challenges 01:12:19 Teamwork and helping each other 01:18:12 Discussing technician pay plans 01:21:48 Chrysler heater core issue workaround 01:25:34 Supportive service manager 01:33:29 Supporting each other in tough times Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff talks with Christopher Clingerman, a fleet mechanic out of Rochester, New York. Christopher shares how he went from working on tractor trailers to maintaining school buses, and what surprised him most about the switch from dealership life to fleet work. They get into the day-to-day challenges techs deal with, from bad parts and misdiagnosed vehicles to the importance of training and having a shop culture that actually supports its people. Timestamps: 00:00 Working at Hyundai dealership 11:46 Frustrations with car dealership service 26:28 Routine vehicle inspections 37:40 Using vegetable oil in hydraulics 42:50 Modified trucks and safety issues 56:41 Concerns with turbocharged engines 01:09:59 Laid back work environment 01:19:22 Training opportunities during work hours 01:25:33 Changes in welding education 01:37:39 Brian's electrical skills explained 01:46:34 Working on vehicle repairs 01:57:40 Using real tools to teach skills 02:10:56 Comparing tire brands and costs 02:18:54 Open door for venting support Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Marco Palumbo shares his journey from technician to owner of Maxim Tire and Muffler in Winnipeg. He discusses the challenges of adapting to new automotive technologies, such as ADAS and electric vehicles, and the investments required in equipment, training, and staff. Marco also emphasizes the value of transparent customer service and community reputation, demonstrating how taking care of customers builds long-term loyalty and success. Timestamps: 00:00 Meeting Mark and first impressions 05:28 Importance of mentoring in shops 12:13 Success with TikTok marketing 17:38 Discussing car calibration and trust 21:54 Unexpected car repair costs 29:15 Dealerships vs. aftermarket dynamics 34:45 Engaging waiting customers in showroom 42:20 Oxygen sensor issues and specialization 45:49 Tesla service challenges in smaller cities 52:46 Celebrating Mark's impact 56:16 Challenges with tech skills and training 58:56 Managing training logistics 01:04:09 Troubleshooting car electrical issues 01:10:47 Managing customer service expectations 01:16:04 Challenges with car part repairs 01:24:28 Facing time management challenges 01:28:24 Advocating for customer transparency 01:34:09 Unresolved car maintenance issues 01:37:26 Customer requests and shop policy 01:42:08 Charging for technical auto repairs 01:47:39 Recognizing Marco's passion and impact Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff sits down with Dealer Plate Guy (Austin Conroy), who has a HUGE following on social media. Austin shares his unconventional career path from sales to service manager, emphasizing the importance of building customer and employee relationships in the dealership environment. They also talk about the most common misconceptions about dealership pricing compared to independent shops and the crucial role of technician career development and mentorship programs in addressing the ongoing technician shortage. Timestamps: 00:00 International Connections: Jeff & Dealer Plate Guy Meet 02:05 Growing Up Near Purdue & Serving College Town Clients 03:17 From Car Sales to Multi-Store Manager: Austin’s Journey 05:00 First Day as Service Manager: No Wrenching Background Needed 07:10 COVID Resets the Department – Building New Structures 08:53 Why Techs Should Talk To Customers (and Break Out of the Funk) 10:10 Handling Difficult Customers & Flipping the Script 13:36 The Unseen Cost of Long Test Drives & Flat Rate Frustrations 16:28 Why Relationships Matter: Dealer vs. Independent Shop Service 18:31 Career-Oriented Advisors & Building Repeat Business 20:44 Managing Pay, Hours, & Mentality in Service Departments 24:01 Changing Flat Rate Times: Pushback & Tracking Results 29:12 Dealer vs. Aftermarket Parts Pricing: The Real Story 33:43 Should Dealers Offer Aftermarket Parts? Educating Customers 35:16 The Independent Shop Advantage in “Impossible” Diagnostics 38:41 The 20-Minute Battery Draw: Stories From the Bay 42:58 Why Dealers Still Need Flat Rate—With Real Solutions 44:38 Feeding Your Best Techs: Who Should Get The Gravy Work? 46:56 The Reality of Used Car Work, PDI, and Technician Dispatch 49:28 Overpromising Service Times: Collision vs. Dealer Mentality 52:16 Developing the Tech Career Path: Retaining Talent 57:06 Mapping Out Progression Steps & Regular 1-on-1s With Techs 1:02:45 Multi-Point Inspections: Making Video Pay Off 1:09:29 How Social Media Skits Are Changing Dealerships 1:13:42 Bridging the Advisor & Tech Divide: Cross-Training Works 1:17:04 Beyond Money: Finding the Right Role for Each Employee 1:20:17 The Real Fix for the Technician Shortage 1:24:05 Apprenticeship, Dealer Responsibility & Recruitment 1:28:47 Final Thoughts & Where to Find Dealer Plate Guy Online Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff talks with Jeremiah Hiatt, a mobile mechanic from Montana, about his shift from ranch work to running his own ag repair business. They get into imposter syndrome, pricing your work, balancing family life, and the real challenges of modern diagnostics, plus solid advice for techs thinking about going out on their own. Timestamps: 05:48 Fixing farm equipment for neighbors 12:26 Issues with new technology durability 17:09 Importance of equipment maintenance 26:33 Discussing work-life balance 27:32 Balancing career and family goals 34:01 Dealing with software updates 41:33 Appreciating Harbor Freight Tools 44:40 Diagnosing and fixing the computer 52:56 Hydraulic equipment repair experience 55:20 Deciding on vehicle investments 01:03:24 Challenges in car maintenance 01:07:46 Discussing automotive customer communication 01:10:18 Deciding between repair options 01:17:47 Discussing truck emission problems 01:23:06 Limitations on job responsibilities 01:27:53 Discussing changes in tech industry 01:35:40 The evolution of diagnostic skills 01:39:19 Diagnosing a car engine misfire 01:47:18 Ideal work-life balance fantasy 01:48:20 Finding balance and unplugging Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff sits down with Riley Spence to talk about his move from the dealership world to working on a fleet for a construction company out in remote Labrador. Riley shares what it’s really like dealing with tough northern conditions, from tracking down parts to handling low-quality fuel. They also speak on mental health, the importance of having a strong community in the industry, and why continuing to learn and connect with others matters so much as a technician. Timestamps: 00:00 Getting a second chance 09:54 Managing equipment in dusty conditions 12:40 Issues with quick lube services 20:20 Dealing with self-doubt and burnout 23:22 Challenges of being an apprentice 27:34 Managing tough diagnostic situations 36:13 Reflecting on career burnout 37:37 Why I avoid working at dealerships 45:19 Learning from skilled coworkers 49:50 Reality of heavy equipment trades 55:32 Pursuing skills over big money 01:03:27 Outdated info in truck systems 01:05:47 Fleet maintenance and master switches 01:10:14 Frustrations with car parts stores 01:15:45 Auto repair process improvements 01:20:11 Discussing challenges in key programming 01:29:34 Meeting online friends in person 01:31:01 Managing questions during courses 01:36:20 Advice on understanding older people Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff is join by Adam Matz to discuss challenges facing dealership mechanics today. They talk about stagnant wages, rising labor rates, and management practices that impact technician morale and retention. The conversation also brings up the growing technician shortage and the need for better support and fair compensation to sustain the industry. Timestamps: 09:42 Starting in the car industry 11:42 Challenges with car repairs 20:53 Training and mentoring younger workers 27:00 Challenges with customer feedback 31:44 Talking about car audio setups 36:44 Warranty pay limits for repairs 42:57 How mechanics are paid 44:26 Mentoring young mechanics and mistakes 52:25 Feeling undervalued at work 55:47 Generational views on mental health 59:39 Keeping technicians happy 01:07:38 Challenges of modern living 01:13:47 Struggles of young adulthood 01:20:13 Building trust with employees 01:23:10 Frustrations with dealership management 01:27:47 Challenges in fair technician pay 01:36:00 The value of trade education 01:38:05 Challenges in industry and workforce 01:44:04 Dealing with toxic employees Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff is joined by Josh Fowler, a shop foreman at a Chrysler dealership in Adams, New York. Josh talks about how tough it’s been to find good technicians, especially with changing job trends and not much local talent to pull from. He and Jeff swap ideas on how to bring people in and keep them around, like offering signing bonuses and bumping pay as techs level up their training. Timestamps: 00:00 Fuccillo's influence and radio presence 08:58 Discussing repair workflow challenges 12:30 Using signing bonuses to attract talent 19:20 Exploring high school co-op opportunities 23:42 Employee training and probation process 30:55 Addressing incentive structures for young workers 32:53 Developing mentorship and skill-building plans 41:36 Building confidence through experience 45:55 Developing practical mechanical expertise 52:37 Addressing car maintenance and trade-in options 54:57 Challenges driving service advisors to leave 01:00:16 Technician networking and collaboration 01:05:01 Encouraging collaboration and knowledge sharing 01:10:26 Evaluating roles in auto repair 01:20:02 Selecting appropriate diagnostic tools 01:21:23 Addressing wages in the auto industry 01:26:20 Addressing technician problem-solving skills Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Launch your tool game to the next level with Launch Tech USA! HERE In this episode, Jeff is joined by Bret T. Fadley to discuss the upcoming TOOLS training event in Hershey, Pennsylvania. Bret talks about why it’s so important to keep learning and stay connected in the automotive world, and how events like this help you build strong relationships that benefit both you and your shop. Jeff also shares some of his past experiences, highlighting the super welcoming vibe at TOOLS and how these events leave you with fresh ideas and a boost of confidence heading back into your business. Timestamps: 00:00 "Reflecting on TOOLS Event Vibes" 08:32 Albert's Process and Event Bonds 13:57 "Diagnosing Cylinder 2 Misfire" 20:12 "Connecting Friends and Mentors" 26:54 "TOOLS: Intimate, High-Quality Training" 29:52 Networking Drives Automotive Inspiration 34:11 "Canadian Caravan to Tools Event" 38:56 "Casual Meet and Greet" 48:46 "Enhancing Team Communication Skills" 59:03 "Dealer Techs and Industry Perspectives" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232
Producer's note
Steal the structure. Not the show.
Keep the useful structure, then change the audience, point of view, and voice until the idea is unmistakably yours.
