The Jaded Mechanic Podcast

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff Compton and the Mileage May Vary Podcast welcome Sunny Massera from Portland, Oregon. Sunny shares his experience transitioning from a Bronco specialty shop to a performance and used car dealership, emphasizing the importance of shop culture and personal growth. The conversation also covers key topics like performance shop pricing strategies, the critical role of communication and customer education, and how strong service processes—especially handling warranty issues—can set a shop apart. 00:00 Talking about a big meal 04:53 Considering job opportunities 07:21 Discussing HP Tuners class 12:40 Transitioning to Modern Car Work 15:12 Bundling accessories into payments 18:06 Challenges with car repair enthusiasts 22:47 Pricing strategy for the West Coast 23:06 Balancing customer types and rates 29:18 Employee's caravan maintenance story 31:53 Discussing transparency in auto repairs 33:32 Understanding automotive service pitfalls 38:06 Handling Warranty Issues at the Shop 40:16 Handling customer complaints 43:52 Handling difficult customers 47:00 Discussing parts markup and labor costs 49:05 Comparing service rates and customer care Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE Handling a Jasper transmission failure is frustrating, but knowing how to navigate the warranty dispute process is essential. When a part fails immediately after installation, the tension between the shop and the provider often centers on compensation. We break down the realities of a warranty claim when the payout doesn't match the effort required to fix the vehicle. It is not just about the failed part; it is about protecting the shop's bottom line. 00:00 Learning to communicate effectively 05:44 Staff accountability practices 08:28 Handling employee mistakes 12:11 Handling a unique warranty case 13:04 Effective communication for technicians 18:04 Resolving a process issue 21:47 Communicating with parts department staff 23:37 Software feature wish list 27:47 Discussing staff accountability 29:56 Discussing engine parts returned for analysis 35:30 Buying brake pads in 1999 38:07 Dealing with VIN number issues 41:51 Technicians' career aspirations 44:14 Challenges of becoming a shop owner 46:19 Improving counter efficiency 51:22 Discussing warranty opportunities 52:10 Wrapping up with gratitude Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff Compton is together with Kent Bullard, John Firm, and Dawn Sloas at ASTA to discuss personal growth, leadership, and building stronger teams. Kent explains why getting uncomfortable is necessary for growth and how hardship can become an opportunity to learn and improve. The conversation explores why money should be a result of good execution rather than the main goal, and why leadership and culture are often the biggest challenges for shop owners. They discuss building trust, encouraging teamwork, asking better questions, and creating an environment where employees can learn from mistakes. They also cover accountability, the risks of micromanagement, letting people experience the consequences of their choices, and building processes with input from the people doing the work. The key takeaway is that real growth comes from ownership, continuous improvement, and a willingness to step outside your comfort zone. Timestamps: 00:00 Turning Trauma Into Growth 00:50 Morning Meetup Banter 01:22 Coffee and Cold Brew 02:25 Caffeine Toothpick Hack 02:51 Kent at ASTA 03:46 First Hunting Trip 05:20 Nature and Gratitude 08:58 Institute Updates 09:55 Goals Beyond Money 13:54 Execute and Grow 16:47 Leading With Encouragement 18:52 Culture Starts at the Top 21:05 Stop Blame, Start Teamwork 22:13 Leaving Doesn’t Fix It 22:46 Own Your Choices 24:11 Ask Why It Happened 25:58 Accountability, Not Micromanaging 29:15 How You Ask Matters 31:08 Let Consequences Teach 34:37 Stress Builds Strength 40:19 Comfort Kills Growth 41:37 Systems Over Blame 45:21 Voice Versus Vote 46:50 Wrap Up and Next Guest 47:42 Final Thanks and Subscribe Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff is with Josh Farris, a Mini Cooper dealership technician from Grand Rapids, Michigan, to talk about diagnostics, dealership life, flat rate pay, and career growth. Josh shares his journey from working on a 1995 Lumina to gaining experience at independent shops, Volkswagen, Lexus, and Mini. They discuss electrical and CAN bus diagnostics, corrosion, warranty work, dispatching, advisor training, and the impact of low paying work on technician morale. The conversation also covers why technicians should be paid for DVIs and inspections, how tool costs can create unnecessary pressure, and why strong communication and integrity matter in automotive repair. Josh also shares his goal of moving into leadership so he can advocate for technicians while helping shops remain profitable. Timestamps: 00:00 Why Diagnostics Matter 00:50 Podcast Intro and ASTA Trip 01:18 Josh Joins Mini Dealer Life 03:49 Mini Electrical Nightmares 04:52 Early Tinkering Origins 06:00 First Big Fix: Lumina 07:23 Apprenticeship and Licensing Path 08:57 Host First Car Story 11:51 Mods and CAN Bus Problems 13:21 Shop Shutdown to Dealership Track 16:27 Pay Gaps and Flat Rate Reality 18:51 Lexus vs. German Engineering 25:15 Warranty Time Controversy 34:01 Advisor Training and DMS Struggles 37:31 Advisor Knowledge Gap 39:31 Train Advisors First 40:50 Bad Explanations Hurt Trust 42:52 Selling Without Division 45:36 Flat Rate Pay Stress 55:21 Stop Doing Freebies 58:34 Becoming the Mini Lead 01:03:25 Advocacy Through Communication 01:05:38 DVIs and Getting Paid 01:08:33 Tools Over Toolboxes 01:15:15 Warranty and Brand Hype 01:19:14 Tool Brand Stigma 01:20:05 Removing Tool Barriers 01:21:09 Five Year Career Goals 01:22:29 Confidence in Diagnostics 01:24:09 Getting Humbled 01:26:38 Management Stress and Advocacy 01:29:31 Customer Communication Matters 01:31:54 Dealer vs. Independent Path 01:35:11 Training and AI Shift 01:38:54 AI Limits and Reality 01:44:52 Building Diagnostic Talent 01:52:36 Accountability and Integrity 01:59:26 Closing Thanks and Sponsors Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff Compton sits down with Zach Fogle, a 26 year old technician from Idyllwild, California, to discuss shop life, training, technology, and the challenges facing modern technicians. Zach shares his experience working at a small multi generation shop with a towing fleet, including the frustrations of being pulled away from repair work, outdated equipment, limited tooling, inconsistent processes, and low labor rates. They also discuss customer supplied parts, diagnostics, programming, ADAS, Tekmetric, documentation, liability, and why investing in the right tools and training can help reduce comebacks and improve productivity. The conversation closes with Zach’s hopes for the shop’s future, the importance of networking, and plans to keep learning through industry events and training. Timestamps: 00:00 Control and Legacy 00:51 Podcast Welcome and Weather 01:36 California Life and Snow 02:52 Zach’s Background in Shops 07:45 Towing Duties and Frustrations 13:14 Paperwork and Processes 22:03 Rates, Pricing and Matrices 27:13 Tooling Gaps and ADAS 32:54 Right Tools and Liability 40:23 Programming and Modern Brakes 45:01 Trust and Service Information 45:30 Hourly Pay Dynamics 46:16 TechMetric Chaos 47:56 Paper to Software 50:23 Canned Jobs Missing 52:19 Older Tech and Tech Gap 53:41 Parts and Customer Parts 55:13 Know Your Numbers 57:20 Tire Plug Interruptions 01:01:51 Free Fluid Check Rants 01:03:56 Coolant Top Off Liability 01:06:51 Charge True Value 01:09:26 Wrong Parts and Returns 01:11:49 One Caliper Debate 01:19:52 Succession and Future 01:23:37 Training Investment Mindset 01:25:16 Training Cuts Comebacks 01:27:01 Self Taught Learning Paths 01:28:31 Proving Your Value 01:32:06 Shop Culture Inspiration 01:34:19 Power of Networking 01:38:29 Finding Your Diag Niche 01:43:28 Avoiding Project Car Traps 01:48:15 Events and Succession Plan 01:56:16 Modern Tech Over Old 01:58:24 Final Thanks and Sponsor Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff Compton sits down with JT the Car Guy, a longtime Chrysler and Stellantis technician and YouTube creator, to discuss dealership life, content creation, and the changing automotive industry. JT shares his journey through two decades in Chrysler dealerships, the value of brand specific experience, and the challenges facing technicians today. They also discuss flat rate, apprenticeships, EVs, MPI videos, service advisors, diagnostic support, OEM parts, and the realities of working in a dealership. The conversation also explores building a YouTube channel, handling criticism, staying anonymous online, sharing knowledge without gatekeeping, and balancing life as a technician with life as a content creator. Timestamps: 00:00 OEM vs. Aluminum Cooler 00:57 Podcast Welcome and Guest Intro 02:30 Two YouTube Channels Explained 04:57 Handling Haters and Censorship 05:52 JT’s Origin Story in Dealerships 07:28 PT Cruiser Era and Reputation 09:45 Filming Limits and Brand Focus 13:47 Training Apprentices and EV Shift 18:28 Old School Tools and Engine Talk 24:02 Flat Rate Pay and Tech Shortage 26:37 MPI Videos and Advisor Role 31:02 Comebacks and Customer Service 33:47 EGR to VVT and Vacuum Pumps 35:15 Vacuum Pump Talk 35:37 Cousin Pookie Origin 37:55 Troubleshooter Life 38:57 OEM Parts Only 39:40 Dealer Diagnostic Reality 43:16 Recalls and Dispatch 45:17 Dash Work Nightmares 48:03 DIY Comment Wars 50:00 YouTube Creator Economics 53:58 Early YouTube Influences 58:34 Instructor vs. Freedom 01:02:10 Sharing Fixes, Not Gatekeeping 01:04:22 Forums and Allpar Days 01:06:16 AI Customers and STAR Cases 01:10:30 Future of Remote Diagnostics 01:13:23 Network Fix Saves the Day 01:14:18 Toyota Yoda Pay Dispute 01:15:48 Staying Anonymous Online 01:19:00 Creator vs. Shop Tech 01:21:27 Warranty Time Reality 01:24:03 Caravan Steering Rack Saga 01:26:37 EV Future and Health 01:30:15 Training Apprentices Today 01:32:39 Tool Trucks vs. Retail 01:37:04 Advice for New Techs 01:40:30 SEMA and LLC Protection 01:42:39 Dorman Cooler Controversy 01:46:54 Wrap Up and Channels 01:51:07 Final Thanks and Outro Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff and Aniz talk about shop schedules, training, shop culture, and the value of finding the right people in the automotive industry. They discuss why seven day operations are not the right fit for every shop, how technicians should be part of scheduling decisions, and why events like ASTA can provide valuable training, networking, and lasting connections. The conversation also covers customer service, improving shop processes, budgeting for training, raising rates, investing in your team, and making more time for family. Timestamps: 00:00 Seven Days Debate 00:48 Why ASTA Is Worth It 03:08 Canada Training Gap 06:48 This Year’s ASTA Goals 08:51 Finding Your People 11:30 Culture and Hiring Right 12:46 Service Value in Details 14:25 Tire Season Efficiency 17:08 Training Pays Dividends 19:46 Shop Hours and Team Buy In 24:13 Time, Family, and Balance 26:13 Wealth Versus Regrets 27:03 Work Addiction Warning Signs 28:47 Generational Wealth Pitfalls 30:23 Teaching Kids Money 32:17 Nurture Business With Training 33:49 Events That Change Lives 37:11 Stop Going It Alone 38:44 Budgeting for Training Trips 40:16 Raise Rates and Value Labor 43:31 Give Back and Connect 46:10 Their Podcast and Community 47:54 Final Push and Thanks Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff Compton sits down with Aniz Lavji to talk about shop growth, better workflow, and the value of finding your people in the automotive industry. Aniz shares how hiring a service advisor and adding a second licensed technician helped improve customer service, reduce stress, and give him more time to focus on the business. They also discuss the challenges small shops face when big jobs tie up bays, create delays, and lead to rushed work or comebacks. Aniz also shares how he discovered Jeff’s podcast and why attending ASTA alone became such an important experience. What started as a solo trip turned into new friendships, practical learning, and a stronger connection to the industry community. Timestamps: 00:00 Finding Family at ASTA 00:57 Podcast Welcome and Introductions 01:26 Jeep Repairs and Shop Chaos 02:32 Hiring Staff and Serving Customers 05:17 Big Jobs vs. Easy Money 09:51 How Anis Found the Podcast 11:55 Proactive Ownership and Learning 16:05 Why ASTA Changed Everything 17:15 Walking In Alone and Meeting Jeff 20:41 ASTA vs. Vision and Real Connections 22:34 Lobby Talks and Practical Nuggets 28:29 Wrap Up and Call to Action Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff sits down with Ben and Jenna of 3Ts Automotive to talk about mobile automotive repair, business growth, marriage, and building a business online. Ben and Jenna share the realities of running a high volume mobile business, from working in extreme heat to managing customer expectations and diagnosing vehicles on camera. They discuss their plans for a future brick and mortar shop, the challenges of growing a YouTube channel, and why staying authentic matters more than chasing views. The conversation also covers pricing, profitability, parts sourcing, scheduling, maintenance, industry misinformation, online trolls, and the importance of supporting technicians who want to do quality work. They also share lessons on working together as a couple, avoiding burnout, staying focused on your own journey, and keeping the business fundamentals ahead of social media. Timestamps: 00:00 Ignore Online Hype 00:36 Meet 3Ts Automotive 01:02 Heat and Going Brick and Mortar 04:23 Working With Your Spouse 09:57 Filming Real Diagnostics 11:32 Authenticity Over Views 14:35 Trolls and Teaching Values 19:12 Pricing Labor and Profit 23:34 Wild Customer Calls 32:16 No Means No Requests 33:34 Turbo Noise Request 34:14 Why Enthusiast Cars Hurt 35:46 The Never Ending Project 39:40 Parts Sourcing Reality 40:23 Friends and Family Pricing Trap 43:56 Home Shop Time Management 46:53 Hemi Truck No Start Mystery 50:16 Flexible Repair Philosophy 54:24 Maintenance First Hard Truths 59:42 Social Media Pricing Damage 01:08:03 Battery Light Surprise 01:08:52 Alternator Fix Then Stalls 01:10:42 Cat Converter Root Cause 01:11:23 Parts Quality Domino Effect 01:14:10 Parking Lot Mechanics Debate 01:17:34 Regulation and Certification 01:22:24 Building the Skool Community 01:28:21 Rage Bait and Misinformation 01:34:43 Staying Positive Online 01:40:00 Profitability and Public Perception 01:42:49 Who to Argue With 01:45:14 Quiet Supporters Matter 01:46:51 Handling Trolls Online 01:48:12 Who Deserves a Platform 01:49:57 Internet Outsiders Weigh In 01:53:36 Stay the Course 01:54:51 Working With Your Spouse 01:59:35 Mobile Life and Burnout 02:02:14 ADHD, Anxiety and Focus 02:06:08 Stop Comparing Journeys 02:08:03 Closing Advice and Growth 02:10:22 Content Second, Business First 02:13:18 Revenue Goals and Training 02:16:04 Thanks, Sponsors and Community 02:18:23 Final Sign Off and CTA Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff Compton talks with Tanner Waters, a field and shop technician in rural Montana, about his path into the trade and what life is like working on tractors, combines, and hay equipment. Tanner shares his apprenticeship experience, field diagnostics, long drives, and major repairs while comparing hourly efficiency pay with flat rate. The conversation also explores why younger technicians leave the industry, the importance of shop culture and leadership, technician communication, diagnostic time, training apprentices, and the future of agricultural equipment with autonomy, EVs, emissions, and right to repair. Timestamps: 00:00 Shop Culture Wins 00:34 Podcast Intro and Guest Setup 01:45 Montana Life and Fishing Talk 02:43 How Tanner Got Wrenching 03:24 Corvette and Hemi Memories 05:43 Wrangler Ownership and Oil Cooler 08:41 Life as a Field Tech 11:55 Winter Regens and Emissions 13:36 From Kenworth to John Deere 14:32 Old-School Trucks and Cabovers 18:17 Apprenticeship Tools and Toolboxes 22:50 Princess Auto and Canada Road Trip 26:14 MMA Stories 31:02 The Missing Age Group in the Trade 32:00 The Flat Rate Gap 34:48 Recalls and PIPs 36:08 Why Technicians Leave 40:54 Hourly Efficiency Pay 51:18 Workflow Support Roles 55:03 Technicians Selling the Job 59:54 Pre-Authorizing Repairs 01:04:18 Why Diagnostics Take Time 01:09:50 Transmission Service Expectations 01:11:05 Free Diagnostics vs. Evaluation 01:13:08 Asking Better Questions 01:14:07 Intermittent Turbo Faults 01:15:19 Parts Quality Reality Check 01:18:39 Build Quality and Technician Pay 01:20:54 Training Apprentices the Right Way 01:23:27 Motivation and Career Paths 01:27:13 Turnover and Leadership 01:32:56 Ag Tech Levels and Certifications 01:34:08 Autonomy and Electric Agriculture 01:38:29 EVs in Rural Life 01:41:32 Muscle Cars and Collectors 01:44:49 Jeep Ducks Culture 01:45:53 The Top-Off Jeep Debate 01:47:13 Wrangler Tops and Leaks 01:48:26 Refrigerant Changes and 1234yf 01:49:58 AC Repair Customer Headaches 01:52:57 DIY Refrigerant Cans and Regulations 01:57:29 Right to Repair Deere 02:01:26 Technician Shortage and OTA Updates 02:04:36 Self-Driving and Subscriptions 02:08:54 Shop Culture and Career 02:13:35 Events, Sponsors, and Farewell Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff talks with Oregon technician Sean Pierce about his unconventional path into automotive repair, from car audio and alarms to trade school, ASE certifications, and advanced diagnostics. Sean shares lessons from working on exotic vehicles and Sprinters, explains why process and proper brake work matter, and discusses his shop’s hourly-plus-bonus pay structure and technician development pipeline. They also explore scan tools, hybrids and EVs, ADAS calibration, liability, parts quality, and the challenges of bringing the next generation into the trade. Timestamps: 00:00 Trade School Journey 00:53 Podcast Intro and Wildfires 01:30 Farm Life and Animals 02:58 Toyota vs. Sprinter Shop Specialties 03:44 Sprinter Repair Nightmares 06:55 Car Audio and Euro Roots 10:57 Exotic Car Installs and Ferrari Stress 12:48 Becoming a Technician and Earning ASEs 15:52 Training Technicians the Right Way 18:00 Pay Plans and Shop Culture 20:21 Building a Community Reputation 26:14 Parts Quality and Counterfeit Components 35:26 On-Car Rotor Truing 38:40 Hub Preparation and Brake Vibration 41:28 Flat Rate vs. Quality 43:05 Proper Brake Bedding 45:56 Why Diagnostics Is Addictive 51:33 Setting Diagnostic Expectations 57:44 Audi S8 Diagnostic Nightmare 01:03:49 Scan Tools and Diagnostic Resources 01:08:38 Hybrids and EVs 01:13:03 EV HVAC Safety Warnings 01:14:11 ADAS and Calibration 01:15:53 Tesla and Self-Driving Reality 01:17:25 Calibration Liability and Pay 01:25:07 What Frustrates Technicians Today 01:27:49 How Passion Changes With Age 01:31:22 Side Work and Going Solo 01:40:15 Building the Next Generation of Technicians 01:48:13 Two-Year Goals and Wrap Up Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Dustin Stutzman, a shop foreman and high-efficiency flat-rate technician, shares why he left engineering for the automotive industry and how he became a master technician without a dedicated mentor. Drawing from years in dealership service departments, Dustin explains how flat-rate pay, poor dispatching, and corporate policies often discourage quality repairs and technician development. The conversation explores AI, diagnostic pay, training, dealership culture, and what it will take to retain skilled technicians in the future. Timestamps: 00:00 Learning Without Mentors 00:47 From Engineering to Automotive 01:51 Work-Life Balance and Career Values 04:45 AI and the Future of Service Advisors 07:16 Paying Technicians for Video Inspections 11:45 The Shop Foreman Role 14:07 Dispatching Work by Skill Level 17:19 Solving a Cold-Start No-Start Mystery 23:31 Fighting for Diagnostic Pay 24:50 Feeling Appreciated by Great Leadership 30:00 Leaving After Pay Cuts 34:46 Dealer Groups and Industry Consolidation 39:48 Becoming a Chrysler Master Technician 42:40 Life on the Training Road 43:27 Why Dustin Avoided GM 44:30 Diesel Emissions and Warranty Pay 49:02 Getting Diagnostic Time Approved Upfront 55:40 Quoting Worst-Case Repairs 57:53 Service vs. Parts Department Friction 01:03:41 Dispatch Roulette at Dealerships 01:05:15 Demanding Real Diagnostic Data 01:05:46 The Air Filter Diagnostic Lesson 01:11:25 Old-School Electrical Diagnostics 01:13:57 Chrysler Warranty Pay and the Neon Squeak 01:15:19 The 40-Hour Dash Rattle 01:16:46 Brick Road Dash Rattle 01:17:32 One-Shot Repair Success 01:18:06 Foam-Filled Repair Solution 01:19:25 Why Dustin Praises Chrysler WiTech 01:21:09 Preventive Maintenance Matters 01:22:34 Oil Change Reality Check 01:25:19 The Cost of Oil Neglect 01:29:45 Training Technicians Under Flat Rate 01:33:18 The Missing Career Path for New Techs 01:34:39 Learning by Doing 01:37:45 Advocating for Better Pay and Metrics 01:41:20 Dealer Groups and Technician Burnout 01:45:07 The Technician Shortage and Pay Gap 01:50:16 Keeping Great Technicians 01:53:16 Closing Thoughts and Upcoming Events Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff welcomes Pennsylvania technician Brian DeCesare to discuss how the automotive industry can rebuild customer trust through honest inspections, ethical recommendations, and consistent shop practices. Brian shares his journey from growing up in his father's body shop to working in independent repair shops, reflecting on burnout, poor shop culture, and the challenges of being the only productive technician. The conversation also covers technician training, right to repair, ADAS, TPMS, EVAP diagnostics, mental health, and why industry events are helping create a stronger automotive community. Timestamps: 00:00 Trust and Estimates 00:46 Podcast Introduction and Guest 02:04 Growing Up Around Auto Shops 04:24 Choosing a Career in Automotive 05:59 School, Sales, and Training 07:36 First Shop and Subaru Lessons 11:30 Dealer vs. Independent Shops 14:22 Burnout as the Only Productive Technician 16:47 New Shop, Same Challenges 26:16 Building a Culture of Teaching 32:45 Explaining Diagnostics to Customers 33:39 Training Before the Internet 34:09 Meeting Industry Mentors 34:49 Calling Out Dishonest Shop Practices 38:40 Doing Right by Customers 41:30 The Reality of Dealership Life 44:42 Pay Structures and Incentives 46:38 Recommending Shops and Vehicles 49:13 Jeep Network Diagnostics 52:54 Programming Costs and Risks 57:21 Right to Repair and Over-the-Air Updates 01:03:53 ADAS Investment Challenges 01:05:42 Safety Technology vs. Shop Budgets 01:08:02 Privacy and Customer Trust 01:08:53 Parking Sensors and ADAS 01:09:28 Inspection Rules and Technician Responsibility 01:10:30 The Reality of TPMS Neglect 01:12:53 Self-Driving Vehicle Lockouts 01:13:27 Vehicle Subscriptions and Ownership 01:14:30 The Cost of Right to Repair 01:16:07 Losing Veteran Technician Knowledge 01:19:10 Shop Culture and Burnout 01:23:32 Mental Health and Addiction 01:28:15 The "Second 40 Hours" Trap 01:32:39 Pay Plans and Oil Change Pricing 01:39:56 Licensing and Vehicle Inspections 01:45:00 Safety Standards and Loopholes 01:46:57 Defeating Safety Systems 01:48:18 The Value of TPMS 01:49:20 Selling Tires with TPMS Sensors 01:52:15 Advisor Pricing Mindset 01:53:44 Proper TPMS Testing 01:55:42 Why EVAP Codes Matter 01:57:23 Solving the Technician Shortage 01:59:36 Improving Access to Tools and Training 02:03:37 Industry Events and Community 02:08:45 The Future of the Automotive Community 02:10:16 Reignited by Tools Conference 02:12:15 Final Thanks and Sign-Off Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff welcomes veteran technician Steve Blanchard to compare Quebec's hourly-pay system with Ontario's flat-rate model. Steve shares his journey from GM dealerships in Quebec to working in Ontario, explaining how different pay structures affect technician morale, quality, and shop culture. The conversation explores leadership, service advisor processes, warranty work, EV technology, right-to-repair concerns, and why rewarding quality—not just billed hours—creates stronger teams. Timestamps: 00:00 Incentives Without Flat Rate 00:46 Podcast Introduction and Guest 02:35 Steve's Early Career in Quebec 05:39 Hourly Pay and Seasonal Layoffs 12:20 Why Quebec Doesn't Use Flat Rate 16:48 Moving to Ottawa 21:03 Red Seal Exam and Flat Rate Shock 22:53 Hands-On vs. Written Testing 28:18 How Flat Rate Hurts the Trade 34:41 Comebacks and Bad Incentives 36:37 Warranty Work and Cutting Corners 39:22 Teamwork vs. Competition 39:49 Training Your Replacement 40:34 Gatekeeping in the Shop 42:32 Dispatch Challenges 44:52 Switching to Hyundai 45:48 Hyundai Failures and Shop Politics 49:31 When Flat Rate Becomes a Punishment 51:40 Warranty Repair Blowup 56:09 Free Labor and Employee Loyalty 01:02:27 DIY Repairs and Safety Risks 01:06:17 EVs and Self-Driving Technology 01:10:12 Vehicle Data and Privacy Concerns 01:14:13 Subscription Features and Paywalls 01:16:52 Software Pricing Challenges 01:17:28 Affordable EV Truck Discussion 01:19:51 EV Charging Reality 01:21:00 EV Lockouts and Liability 01:22:37 The Right-to-Repair Debate 01:25:30 Technician Certification Changes 01:27:11 Remote Vehicle Control and Privacy 01:30:25 Flat Rate vs. Hourly Pay 01:32:18 Leadership and Shop Culture 01:40:04 The Role of Service Advisors 01:43:03 Injury, Career Longevity, and Exit Plans 01:44:45 Better Appointment Preparation 01:55:07 Wrap Up and Closing Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff sits down with technician-turned-shop-owner Caleb Mac to discuss the challenges of leaving the comfort of employment to build a business from the ground up. Caleb shares his journey from dealership lube technician to opening his own repair shop in rural Minnesota, reflecting on poor mentorship, burnout, ethical repair decisions, and the lessons that shaped his approach to business. The conversation also covers pricing strategies, mobile repair, towing, diagnostics, hiring, and balancing entrepreneurship with family life. Timestamps 00:00 Discomfort Drives Growth 00:49 Podcast Introduction and Caleb Returns 02:03 Opening a New Shop in Minnesota 03:51 Mobile Repair During Harsh Winters 05:20 Dealership Lube Bay Challenges 10:43 Learning Without Mentorship 13:08 Why Caleb Chose Automotive Repair 16:27 Fast Learning at a Used Car Dealer 18:27 Safety Standards and Rust Repairs 22:20 Burnout, Pay, and Tool Costs 25:32 Raises, Pay Tracking, and Moving On 34:06 Bad Coworkers and Comebacks 38:06 Road Tests and Accountability 39:53 Coils vs. Spark Plugs Debate 40:48 Looking Beyond the Misfire 41:34 Hemi Lifter Failures 43:47 Ethics of Frame Repairs 49:34 Launching a Solo Business 54:30 Pricing and Parts Matrix Strategies 59:08 The Reality of Mobile Repair 01:02:11 Finding a Permanent Shop 01:17:47 Tour of the New Shop 01:22:23 Adding Towing Services 01:23:25 Insurance and Business Research 01:24:19 Buying a Tow Truck 01:25:19 How Towing Quickly Paid Off 01:25:47 A Challenging Diagnostic Case 01:27:14 Using Brandon Steckler's Resources 01:28:39 Shop Owner vs. Technician Responsibilities 01:31:58 Building a Family Legacy 01:32:53 Farmall Restoration Project 01:35:15 Carburetors vs. EFI Swaps 01:37:42 Hiring During Slow Seasons 01:39:26 The Physical Toll of Mobile Repair 01:42:50 Final Advice and Mindset 01:45:46 ASCA and Industry Networking 01:48:09 Canada Stories and Fishing 01:53:12 Wrap Up and Call to Action Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE Recorded at Tools in Hershey, Pennsylvania, Jeff sits down with Josh Coomes of Auto Shop Therapy and technician Brian Ramsburg to discuss the realities of running a modern repair shop. Brian reflects on more than 18 years in the trade, the challenges of being a solo technician, and why he enjoys variety in his work, while Josh shares his customer-first approach, leadership lessons, and the importance of protecting a shop's reputation. Together, they explore diagnostics, pay plans, hiring, training, and building a culture that values quality over speed. Timestamps: 00:00 Listen or Become a Liability 00:35 Tools in Hershey Introduction 02:37 Brian's Career Journey 04:18 Owning a Job vs. Owning a Shop 07:42 Customer Empathy and Service Standards 09:21 Turning Away Older Vehicles 14:48 Favorite Types of Repairs 18:02 Why They Avoid European Vehicles 19:40 Shop Scheduling and Profitability 21:56 Technician vs. Owner Priorities 25:38 Working Relationship Challenges 28:28 Hiring and Leadership Lessons 36:20 Mentoring and a Proof-Based Culture 40:41 Pay Plans and Team Morale 42:03 The Starter Diagnosis Debate 45:41 The Stress of Being the Only Technician 48:50 Quality Control vs. Book Time 52:40 Shop Standards and Fair Productivity 55:27 Workflow and Imperfect Data 58:51 Flat Rate Pressure Stories 01:05:10 Hiring Through Working Interviews 01:10:23 Charging Properly to Grow 01:12:44 Final Advice and Closing Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff is with Josh Forbes of Maxim Muffler in Winnipeg talks about his unconventional path into the automotive industry. What started with constant breakdowns on his first car—a 1993 Ford Tempo—turned into a career built through hands-on learning, apprenticeship experience, and years of navigating different shop environments. Josh shares lessons from dealership life, the importance of shop culture, why employee appreciation matters, and his concerns about the future of right-to-repair legislation. Timestamps: 00:00 Tools and Debt Lessons 00:45 Podcast Introduction 02:44 Shop Schedule and Weather 03:27 First Cars and Fuel Costs 08:22 Tempo Breakdowns That Started It All 12:24 College Training at Fanshawe 14:17 Choosing the Trade Path 17:54 Ford Dealer Quick Lane Reality 24:19 Book Time vs. Real Repairs 36:41 Why He Left the Dealer 39:06 Finding the Right Shop 41:29 The Culture That Changed Everything 45:21 Appreciation Over Pay 52:17 How Bad Culture Breaks Technicians 55:04 Forever Apprentice Mindset 58:44 Trade Pay Gap Debate 01:02:19 DIY Repair Horror Stories 01:07:54 Training Service Writers 01:16:24 The Right to Repair Fight 01:21:22 Quality Control Basics 01:23:46 Training Instead of Punishment 01:27:35 Oil Leak Case Study 01:31:46 Recognition and Longevity 01:37:35 Smart Tool Buying 01:40:05 Diagnostics, Process, and School 01:47:00 Wrap Up and Final Thoughts Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE Recorded at the TOOLS in Hershey, Pennsylvania, Jeff sits down with Canadian shop owners Frank and Margarita Wiebe of 3D Auto to share their first destination training event and the lessons they're bringing back to their shop. They share how the welcoming community helped them build new relationships, the value of technical and service advisor training, and why effective customer communication starts with selling value—not price. The conversation also covers diagnostics, shop processes, professionalism, preventive maintenance, and building a culture focused on continuous learning and integrity. Timestamps: 00:00 Honesty With Customers 00:46 Meet Frank and Margarita Wiebe 01:42 Road Trip to Hershey 03:39 First Destination Training Event 04:26 Finding Community at TOOLS 06:30 Women's Dinner Experience 08:34 Their Podcast Journey 09:38 Tire Lifting Tips 11:12 Women in the Shop 13:18 Safety and Leadership Lessons 15:09 Favorite Training Sessions 21:11 Hershey Lodge Experience 23:32 Improving Customer Estimates 27:50 Building a Professional Shop Brand 29:48 Training Technicians and Using Lab Scopes 33:41 Battery Testing Best Practices 34:55 Preventive Maintenance Mindset 36:12 Doing Maintenance the Right Way 37:26 Advocating for Customers 39:04 Fleet Maintenance Success Stories 41:41 Why Phone Estimates Don't Work 43:51 Diagnose Before Replacing Parts 46:14 Handling Difficult Customers 51:39 Pricing and Setting Priorities 54:05 Free Services and Due Diligence 01:00:22 Tekmetric Experiences 01:04:13 A/C Season and Fleet Planning 01:06:31 Final Takeaways and Wrap Up Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE Recorded at Tools Pennsylvania 2026, this discussion brings together Jeff with Bryan Pollock, Tonnika Haynes and Braxton Critcher to talk about the realities of growing a podcast and business through social media. They explore why short-form content and reels are essential for reaching new audiences, the downside of viral clips attracting negative comments, and the challenge of balancing attention-grabbing content with long-term brand integrity. The conversation also covers dealing with online criticism, protecting your mental health, and staying focused on helping people make meaningful changes instead of chasing internet arguments. Timestamps: 00:00 Do You Focus? 01:34 Disc Golf Banter 01:52 Emotional Support Wiener 02:10 Tools PA Roundtable Introduction 02:30 Group Chat Chaos 03:32 Reels Are the Devil 05:05 Why Social Media Matters 06:51 Viral Reels and Online Hate 09:29 Deleting Ignorant Comments 11:01 Rage Bait vs. Clickbait 15:00 Shop Rates and Industry Reality 16:24 Producer Clip Strategy 20:58 Can You Change the Industry? 23:53 Choosing Positivity 29:34 Why Good Content Still Gets Hate 32:42 The "Must Be Nice" Mindset 34:40 Handling Large Audiences 35:53 Protecting Your Peace 36:16 Keyboard Warrior Stories 38:34 Why Viewers Get Angry 41:01 You Can't Save Everyone 42:30 The Highlight Reel Trap 48:24 Stop Complaining—Start Changing Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERE Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE In this episode, Jeff Compton sits down with Kansas technician Eric Schoenberger of Holt Motor Company. Having grown up around Chrysler dealerships alongside his father, a veteran drivability and transmission specialist, Eric shares his experiences in dealer life and why he ultimately transitioned to the independent repair world. The conversation explores flat-rate frustrations, warranty and recall work, shop politics, diagnostic strategies, transmission repairs, evolving technology, and the value of ongoing training. Eric also discusses how independent shops offer less stress, and a different approach to customer service and technician growth. Timestamps: 00:00 Podcast Welcome and Holiday 00:45 Kansas Guest and Vision Talk 01:30 Shop Intro and Dealer Roots 06:03 Family Influence and Career Path 08:12 Flat Rate and Recall Frustrations 17:25 Favorite Dealer Work and Transmissions 23:03 PT Cruiser Love-Hate Jobs 25:35 Diagnostics and Techline Support 27:49 Dealer Life and Shop Politics 32:37 Misfires, Burnt Valves, and Borescopes 36:31 Pentastar Problems and Tips 41:26 Diesel Disasters 44:04 Recall Work Realities 49:21 Hybrid Battery Discussion 52:37 Leaving the Dealer World 55:47 Advisors, DVI, and Communication 01:01:38 Training Great Advisors 01:08:35 Transmission Service Debate 01:14:38 Moving to Independent Shops 01:16:27 Learning Through Service Information 01:18:46 Oddball Repairs and Old Mopars 01:27:05 Caravan Rear A/C Repairs 01:33:05 Training Events and Mentors 01:38:49 Shop Culture and Dispatching 01:40:44 A/C Diagnostics and Leak Testing 01:47:37 Parts Support Challenges 01:54:02 Technician Pay and Flat Rate 01:56:23 Gravy Work vs. Diagnostics 02:02:27 Independent Shop Mindset 02:12:28 Training and Networking 02:20:06 Final Thanks and Wrap Up Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232