The Path of Public Service

In Part One of Art Daniels’ conversation with Katie Jensen, Art Daniels reflects on his personal journey and the experiences that shaped his career and contributions in Ontario Public Service. From working alongside Lithuanian refugees in his father’s construction company to challenging outdated hiring rules in corrections, Art describes public service grounded in fairness, inclusion, and practical reform. Championing others in breaking down barriers, and striving toward a greater good, he traces his early leadership lessons, his role in opening prison jobs to Indigenous people and women, and his shift toward community-based corrections, victim services, and deinstitutionalization. The episode also introduces Art’s broader philosophy of citizen-centred government, moving beyond rigid bureaucracy to focus on people, outcomes, and trust. [00:03:00] The influence of Art’s personal history [00:05:00] How Art joined the public service [00:10:00] The start of change in the Ministry of Reform [00:15:00] Reform through community [00:21:00] Community group homes [00:23:00] The beginning of Service Ontario Disclaimer: Any statistics, facts or data references mentioned in this episode have not been independently verified and may not reflect the most accurate, complete, or current data. Please consult reliable sources for up-to-date and authoritative information. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part Two of Art Daniels’ conversation with Katie Jensen, Art reflects on the bold government reforms that defined the next chapter of his public service career. He describes rebuilding Ontario’s Registrar General from the ground up by flattening hierarchies, hiring a more inclusive workforce, and replacing paper-based systems with digital imaging to better serve citizens. The conversation then follows Art’s reform work beyond Canada, including partnerships in Lithuania, Ukraine, Qatar, Egypt, and Kazakhstan, where he helped advance transparent, citizen-centred, and corruption-resistant public services. Art also revisits the evolution of Applaud from a long-service OPS club into a broader movement recognizing public service across sectors. The episode closes with his advice on vision, storytelling, and culture change. Lasting reform depends not only on new systems, but on helping people imagine a better way forward. [00:02:00] Rebuilding a department from scratch [00:04:00] The technology of change [00:06:00] Modernizing public service in other countries [00:10:00] The trustworthiness of Canadian Public Service [00:13:00] Public service enabling economical growth [00:18:00] How Applaud has evolved [00:22:00] Visionaries are storytellers Disclaimer: Any statistics, facts or data references mentioned in this episode have not been independently verified and may not reflect the most accurate, complete, or current data. Please consult reliable sources for up-to-date and authoritative information. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Part 2 digs into the grind behind a “normal” 12-hour shift and the strain that chronic understaffing creates for both dispatch and crews. Communications Officer, Marie Larocque describes the dispatch “chess game” of moving ambulances to protect lunch breaks, often unsuccessfully, and the moral injury of holding exhausted paramedics on mandatory overtime. She also recounts a ride-along on the orange air ambulance, including a dramatic hospital transfer and being left behind due to weather. And Paramedic, Norm Robillard, reflects on the high standards emergency response personnel hold themselves to, learning from tough calls, and not “keeping score” on outcomes. Both critique offload delays and primary-care gaps, while stressing: if you’re truly sick, call 911. [00:01:50] The lunch issue [00:04:10] Overtime and moral injury [00:05:29] Paramedics and Communications Officers relationship [00:07:29] Marie’s ride-along adventure [00:10:10] The hard side of the work [00:14:11] Offload delay [00:16:48] Community band-aids [00:19:05] If you need help, call Disclaimer: Any statistics, facts or data references mentioned in this episode have not been independently verified and may not reflect the most accurate, complete, or current data. Please consult reliable sources for up-to-date and authoritative information. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In part 1 of this candid conversation, host Katie Jensen sits down with Marie LaRocque, a paramedic communications officer, and Norm Robillard, a former advanced care paramedic, to go behind the scenes of Ontario’s 911 and ambulance system. They reflect on dispatching emergencies across Eastern Ontario with minimal staff, evolving technology, and the relentless multitasking required on the radios. From dark humor and tough calls to rare “saves” and delivering babies, they share what keeps them going, and what wears people down. The episode puts listeners in the shoes of the voices on the line and the paramedics on the scene. [00:05:36] How Marie became a Communications Officer [00:07:52] The evolution of the dispatching system [00:11:18] How Norm became a Paramedic [00:13:32] Bilingualism in EMS [00:16:28] EMS in the 90s [00:18:59] What is a good call? [00:21:03] How many paramedics make it to retirement? [00:21:49] The intense multitasking dispatch [00:23:33] Healthcare gap stories Disclaimer: Any statistics, facts or data references mentioned in this episode have not been independently verified and may not reflect the most accurate, complete, or current data. Please consult reliable sources for up-to-date and authoritative information. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part 2 of Path of Public Service, host Katie Jensen continues her conversation with Matthew‑Ray “Testament” Jones, Ontario’s second Poet Laureate. In this continued conversation, Jones reflects on his “why not me” mindset, the role of recognition in public service, and how poetry creates space for healing, connection, and expression across communities. He discusses his work with educators, seniors, survivors, and artists, highlighting how storytelling fosters empathy and collective resilience. The closing of this episode also explores his growing impact through Applaud partnerships, arts advocacy in Mississauga, and his forthcoming poetry collection. The conversation culminates in a powerful spoken-word performance inspired by his volunteering experience in the Philippines, underscoring art’s ability to honor unseen lives and inspire action. Disclaimer: Any statistics, facts or data references mentioned in this episode have not been independently verified and may not reflect the most accurate, complete, or current data. Please consult reliable sources for up-to-date and authoritative information. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part One of this episode, host Katie Jensen speaks with Ontario’s second Poet Laureate, Matthew‑Ray “Testament” Jones, a spoken‑word artist, educator, and community leader. Matthew shares how poetry and storytelling became a lifeline through childhood adversity, racism, and a non‑linear educational journey. And he traces his evolution from a young poet and hip‑hop artist to a respected cultural leader, educator, and father. Rooted in Jamaican heritage and Black history, his story emphasizes the power of language, creativity, and lived experience to shape identity, foster resilience, and inspire social change. Disclaimer: Any statistics, facts or data references mentioned in this episode have not been independently verified and may not reflect the most accurate, complete, or current data. Please consult reliable sources for up-to-date and authoritative information. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part Two of our conversation with longtime Ontario public servant Barb Simmons, she takes us back to her early days of computing in the Ontario Public Service (OPS) that included reel-to-reel backups, sneakernets, and the thrill of a first PalmPilot. Barb reflects further on her early career in apprenticeship and training policy, the high-pressure moments that shaped her ethics, and the hard-won lessons she worked to pass forward in mentorship. We explore her 23-role career path, the unmatched mobility within the OPS, and the realities of navigating crises. Barb also shares proud milestones, from leading major federal–provincial integrations, to supporting Indigenous women’s leadership, and her late-career mentoring work to make the OPS more inclusive for neurodivergent staff. Disclaimer: Any statistics, facts or data references mentioned in this episode have not been independently verified and may not reflect the most accurate, complete, or current data. Please consult reliable sources for up-to-date and authoritative information. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part One of our conversation with former Assistant Deputy Minister Barb Simmons, we explore her decades of leadership within Ontario’s public service and her commitment to advancing women’s social and economic opportunity. Reflecting on her years as ADM of Ontario’s Office of Women’s Social and Economic Opportunity, Barb recollects her meaningful work championing inter-ministerial collaborations, improving access for women entrepreneurs, and strengthening responses to gender-based violence across the province. After retiring from a demanding career, she shares how travel, rest, creative writing, and playful diorama-making helped her rediscover herself beyond work. Grateful for her happy home, Barb also opens up about her family’s experiences with transition, emphasizing inclusion, resilience, and the importance of supportive communities. Disclaimer: Any statistics, facts or data references mentioned in this episode have not been independently verified and may not reflect the most accurate, complete, or current data. Please consult reliable sources for up-to-date and authoritative information. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part 2, Fatouma Ahmed reflects on what it means to lead with integrity, and responsibility. She discusses the role of allyship in opening doors for others, the importance of accessibility in design and service delivery, and how accountability strengthens leadership. She recalls lessons from her work across different ministries, where bridging policy and community realities required not just technical expertise but humility, and a willingness to share power. Fatouma also shares why representation matters in public institutions and how lifting others creates a ripple effect of belonging and change. (00:04:24) Accessibility and its Benefits on the Lives of Everyone (00:05:38) Designing Actionable Action (00:08:05) Changes in Public Service (00:13:32) Community and Youth Leadership Initiatives (00:18:29) Cultural Heritage and Representing Underrepresented Groups (00:19:30) Co-Creating Inclusive Spaces (00:22:34) Bringing Your Full Self to Work: Power in Vulnerability Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part 1, Fatouma Ahmed reflects on the personal and professional journey that led her into public service. She recalls childhood memories of accompanying her family to immigration offices, as these moments gave her an early glimpse of how government decisions directly impact people’s lives. Fatouma speaks too about growing up as a Black Muslim woman in Canada, the role of community and early influences in shaping her commitment to service, and how she came to understand the humanity that lies at the heart of policy work. Fatouma also shares lessons in resilience and authenticity, and why representation matters in creating spaces of belonging. (00:03:52) Childhood Memories: Visiting the Immigration Office (00:04:36) Mother’s Influence: Strength, Sacrifice, and Inspiration (00:09:01) Growing Up in Canada: Family, Community, and Early Responsibility (00:11:04) First Jobs in Government: Learning Humility and Navigating Early Roles (00:14:13) Experiences on the Immigration Refugee Board (00:19:26) Giving Back: Teaching Kids the Value of Service Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part 2, Chisanga Puta-Chekwe shares the story of the Masomo Education Foundation, a charity he founded in Canada, to support Zambian youth from low-income families in attending University. He discusses the foundation’s growth, merit-based model, and moving success stories. Chekwe also reflects on his personal passions, from classical music to public service, emphasizing how humility, empathy, and a commitment to others have guided his lifelong pursuit of meaningful change. (00:01:02) Founding the Masomo Education Foundation (00:05:44) Growth and Selection Process of the Foundation (00:10:06) From Scholarship Recipient to Medical Doctor (00:15:48) Reflections on Privilege and Responsibility (00:16:30) Choosing Public Service Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Chisanga Puta-Chekwe discusses his career path from a mining executive to a senior public servant, and the guiding values that fueled this shift. He speaks about identity, responsibility, and the importance of meritocracy in government. The conversation delves into how a deep awareness of privilege led him to pursue justice and dignity for others, both in his work and in how he views leadership, legacy, and public good. (00:03:54) A Writer’s Process and Daily Routine (00:09:04) Perspective as a Public Member on a Board (00:11:36) Drawing from Ministry Experience (00:16:30) Why Human Wellbeing Must Be Holistic (00:18:52) The Power of Mentorship Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In part two, Eva Dusome deepens the conversation by reflecting on their experiences as a Two-Spirit, non-binary Anishinaabe person navigating colonial systems, education, and justice. Eva shares how Indigenous teachings shape their own personal values, and approaches to leadership and mentorship, and how decolonization begins with reconnecting to land and self. Eva speaks candidly about being "funneled" into womanhood, finding power in “Indigequeer” identity, and guiding others toward transformative change. Whether in classrooms or government spaces, Eva’s work centers healing, courage, and community—reminding us that the ideas once seen as radical often become the blueprint for a more just future. (00:08:39) Discovering Two-Spirit Identity and Finding Community (00:11:31) Belonging in Two Worlds (00:15:19) Balancing Roles: Corrections and College Teaching (00:17:20) Career Advice for Early and Mid-Career Professionals (00:20:37) 20 Seconds of Insane Courage (00:23:01) Living by the Seven Sacred Teachings Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part 1 of the episode, Eva Dusome shares experiences from an unexpected start to having since built a notable career in Ontario’s corrections. Eva discusses the impact of socioeconomic factors and trauma on incarceration, highlighting the barriers many face long before entering custody. Eva emphasizes the importance of rehabilitation, reintegration, and maintaining hope for change. And they highlight the value of life skills programming and trauma-informed care, and the need for humanizing, community-connected approaches to corrections. Eva also reflects on how their identity as a queer, Indigenous, non-binary person shapes their work in both corrections and academics through curriculum development, education, and their commitment to humanizing correctional practices. (00:16:23) Never Giving Up Hope on Someone (00:16:37) The Value of Time and Small Interventions (00:19:36) Teaching Basic Hygiene and Life Skills (00:22:23) Supporting Aging Parents with Care (00:25:13) Hyper-Independence and Accepting Help (00:26:32) Career Growth and Indigenous Teachings Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Part 2 of this episode continues the conversation about what it means to build a fulfilling career in public service as a woman. It explores how having a meaningful life outside of work, like coaching or volunteering, can strengthen leadership skills, build confidence, and bring a greater sense of purpose to the workplace. There's also a look at the importance of advocating for flexibility, and how making space for passions beyond the job can actually enhance performance and well-being. The discussion also dives into what contributes to happiness at work: confidence, autonomy, and a strong sense of purpose. Community and mentorship emerge as key themes, along with the idea that influence isn’t limited to those in senior roles, everyone, including junior employees, can help shape a healthier workplace. Drawing from both research and lived experience, the episode highlights how joy, connection, and purpose can help public servants not only succeed, but thrive. (00:01:28) Sophia Tracey - Programs and Service Delivery Intern - Ministry of Economic Development, Job Creation, and Trade (00:02:52) Alicia Bremner - Ministry of Finance Account Management Collections Branch (00:04:16) Susan Buchanan - Senior Policy Advisor - Policy, Archives and Data Division (00:14:10) Veronica Settle - Support Assistant, City of Toronto (00:22:06) Dr. Gillian Mandich - Happiness Researcher (00:22:25) Cynthia Watt - ERC/AMERC, Executive, Board, AMAPCEO Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Part 1 of our special two-part compilation episode highlights women in public service - focusing on mentorship, gender equity, and career goals. At this year’s International Women’s Day event, guests from across the public sector throughout Ontario advocate for gender-inclusive policies with empathy and collaboration, and share how mentors help in developing key skills and hold an important role in supporting equity for underrepresented groups. In doing so, they challenge ageism, advise against overthinking career obstacles, and credit supportive managers for building confidence. These stories underscore the value of mentorship, inclusive workplaces, and the ongoing support needed for women’s advancement in public service. (00:00:00) Introduction (00:03:19) Kara Santokie - Gender Equity Manager, City of Toronto (00:13:35) Stacy Hernandez - Administrative Assistant, Ministry of Education (00:18:04) Klackciya Krishnakumar - Human Resources Intern, Ministry of Health (00:22:07) Ying Wang - Executive Assistant, Labour, Immigration, Training and Skills (00:26:30) Suguna Sangaranpillai - Registry Officer, Immigration and Refugee Board of Canada (00:28:04) Part Two Preview Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In part two, Cordelia goes on to discuss her approach to leadership and change management. She reflects on her journey through seven different ministries in Ontario’s public service, explaining that her moves were driven by the need to find spaces where her potential was recognized. She recounts her role as a change-maker, often brought into spaces to lead transformations, and the challenges of gaining trust from colleagues during change initiatives. Cordelia shares candid stories of facing professional challenges, including racial biases and assumptions about her capabilities, particularly as a Black woman in predominantly white spaces. (0:02:11) The Pivot to Public Service (00:06:17) 7 Different Ministries (00:08:43) Understanding Different Perspectives (00:10:02) How Cordelia Pursued Her Own Potential (00:14:44) Resilience: Overcoming Biases and Assumptions (00:20:44) How to Ask About What Needs to Change Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In part one, Cordelia discusses her approach to self-worth, support systems and connection. Cordelia also reflects on her Jamaican American heritage and its influence on her values and drive, and how her upbringing by strong women shaped her focus on education and resilience. She shares her journey from working in community-based organizations to her current leadership role, emphasizing her passion for supporting women, especially women of colour, in achieving economic independence. Throughout, she credits her mother and spouse as key influences who provide support and encouragement and shares personal anecdotes that shaped her perception of how to connect with and understand the perspectives of others. (00:02:28) The Value of Lifelong Learning (00:03:53) Her Family Legacy of Advocacy, Community and Mobilization (00:04:54) Reflecting on Her Early Career Trajectory (00:09:02) A Childhood Lesson: Beginning to Learn About Understanding (00:15:07) Self-worth and Support Systems (00:17:17) How to Host Amazing Birthday Parties: Create an Experience Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of "The Path of Public Service," Josh Hjartarson, Deloitte’s Global Leader for Human and Social Services, reflects on his early career in the Ontario Public Service, emphasizing the connection between theory, policy, and practical solutions. His diverse experiences in public service, academia, and consulting reveal the complexity of societal issues and the need for collaboration across sectors. Drawing from his own childhood experience with state support, he highlights the critical role of government intervention in creating opportunities. Hjartarson campaigns for collaboration among government, private, and nonprofit sectors. Advocating for accountable leadership, Hjartarson stresses the importance of integrated support systems for housing, mental health, and addiction services. He views social safety nets as investments and underscores the value of lived experiences in program design, championing the rewarding potential of public service. In Part Two, Josh Hjartarson discusses the necessity of aligning accountability with authority in leadership roles. He advocates for integrated support systems that address not only housing but also mental health and addiction services. Highlighting successful social safety initiatives globally, he calls for a multifaceted approach involving various stakeholders, including corporations. He encourages viewing social safety nets as investments rather than expenses and emphasizes the value of incorporating lived experiences in program design. Hjartarson's reflections underscore the rewarding nature of public service and the potential for meaningful societal impact through dedicated efforts to improve social support systems. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of "The Path of Public Service," Josh Hjartarson, Deloitte’s Global Leader for Human and Social Services, reflects on his early career in the Ontario Public Service, emphasizing the connection between theory, policy, and practical solutions. His diverse experiences in public service, academia, and consulting reveal the complexity of societal issues and the need for collaboration across sectors. Drawing from his own childhood experience with state support, he highlights the critical role of government intervention in creating opportunities. Hjartarson campaigns for collaboration among government, private, and nonprofit sectors. Advocating for accountable leadership, Hjartarson stresses the importance of integrated support systems for housing, mental health, and addiction services. He views social safety nets as investments and underscores the value of lived experiences in program design, championing the rewarding potential of public service. In Part 1 of this episode, Josh Hjartarson reflects on his early career in the Ontario Public Service (OPS) as a newly minted PhD, highlighting how it deepened his understanding of the interplay between theory, policy, and practical solutions. Influenced by state support during his childhood, he recognizes the significance of government intervention. His diverse career spans public sector roles, academia, lobbying, and consulting, teaching him that societal issues are complex and require collaboration across government, private, and nonprofit sectors. He introduces "collective action problems," noting that self-interest can hinder cooperation. Despite challenges, Josh champions idealism in public service and stresses the need for accountable leadership to address social complexities. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.