Nonprofit leadership author, coach, and expert Tobi Johnson shares weekly tips to help charities build, grow, and scale exceptional volunteer teams. Discover how your nonprofit can effectively coordinate volunteers who are reliable, equipped, and ready to help you bring about BIG change for the better. Rather than continuing to “do more with less,” achieve abundance for your organization by engaging community talent that helps you do more with more. Society is evolving and so, too, is volunteerism. With over 25 years of experience working in nonprofits, public sector agencies, and grassroots campaigns Tobi is known for her modern “big hat” thinking and straight talk about what it takes to achieve success in today’s world. You will learn how to coordinate volunteers, improve the volunteer experience, recruit volunteers, appreciate volunteers, and do it all more efficiently with the right volunteer management software and digital tools. It’s a mix of interviews and solo shows you’re not going to want to miss. So, if you’re ready to ditch the stress and harness the power of people to fuel your good work, you’re in exactly the right place. Hit subscribe and let’s DO this!
After four and a half years and over 220 episodes, Tobi Johnson is taking her first summer break. In this personal episode, she shares why rest matters, what she'll be working on instead, and how you can make the most of your own downtime. Tobi also reveals her major book project for volunteer leaders, designed to help volunteers build confidence, reduce stress, and make a bigger impact. Plus, she curates five essential leadership episodes from the archives for you to enjoy during the hiatus. If you've ever needed permission to rest, this episode is for you. Summer Break! – Episode Highlights [00:00] Embracing the Need for a Break [02:51] Reflecting on Leisure and Work-Life Balance [06:03] Creative Endeavors and Book Development [12:11] The Importance of Volunteer Leadership [18:07] Curated Episodes for Leadership Insights [29:48] Looking Ahead: Future Plans and Creative Space Helpful Links Volunteer Management Fundamentals VolunteerPro Impact Lab Volunteer Nation Podcast Volunteer Nation Episode #80: A Sneak Peek of My New Book for Volunteer Leaders Volunteer Nation Episode #003: Moving from a Scarcity Mindset to Abundance Volunteer Nation Episode #067: How to Set Up a New Volunteer Coordinator for Success Volunteer Nation Episode #105: 7 Habits of Highly Effective Volunteer Managers Volunteer Nation Episode #183: The New Reality - Volunteers Don't Need You Volunteer Nation Episode #062:10 Ways to Create an Exceptional Volunteer Experience Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
222. Volunteer Leadership Stories with Catherine Huckaby
Most people don't volunteer because they don't feel ready. But what if that's the myth holding your organization back? In this episode, Tobi Johnson interviews Catherine Huckaby, author of Nobody Starts Ready , about the power of volunteer leadership stories. Catherine shares real examples of volunteers who started with self-doubt and grew into community leaders—and how their stories can inspire others to get involved. You'll learn why lowering participation barriers is essential, how storytelling can transform your volunteer recruitment, and practical strategies for attracting and retaining volunteers—including investing in young people aged 15-25. If you're ready to build a volunteer culture where ordinary people become extraordinary leaders, this episode is for you. Volunteer Leadership Stories – Episode Highlights [00:00] Welcome and introduction to volunteer leadership stories [04:51] How Catherine’s journey led her into community engagement [11:39] The inspiration behind Catherine’s book and key themes [22:45] Overcoming confidence barriers among volunteers [38:46] Inspiring volunteer stories demonstrating real-life positive change [44:02] Strategies for expanding volunteer ambassador programs [50:17] Addressing generational differences and encouraging young volunteers [56:38] Practical steps organizations can take immediately to boost volunteer engagement [58:09] Catherine’s outlook on future conversations and impact Helpful Links VolunteerPro Fundamentals Certificate Course Volunteer Management Progress Report Volunteer Nation Episode #160 – Leadership Principles for Sparking Change – Part 1 with Jenni Field Episode #161 – Leadership Principles for Sparking Change – Part 1 with Jenni Field Youth Adult Partnerships Toolkit Book – Nobody Starts Ready: How Ordinary People Make a Real Difference Where They Live Community Positive Find Catherine on LinkedIn Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
221. How to Use a Google Grant to Recruit Volunteers with Clay Mansell
Your nonprofit could have $10,000 a month in free Google Ads, but most organizations miss this opportunity to recruit volunteers. Marketing expert Clay Mansell joins Tobi Johnson to break down how to access Google Grants, target the right keywords, create landing pages that convert, and work effectively with your marketing team. You'll learn about Google Trends, keyword research, and how to stay compliant so you don't lose the grant. If you're ready to stop guessing and start attracting volunteers through free advertising, this episode is your roadmap. Full show notes: 221. How to Use a Google Grant to Recruit Volunteers with Clay Mansell Google Grant to Recruit Volunteers – Episode Highlights [00:00] Introduction to Google Grants and Volunteerism [10:03] Understanding Google Grants and Their Benefits [19:47] Optimizing Google Ads for Nonprofits [24:59] Creating Effective Landing Pages for Volunteers [32:02] Collaboration Between Volunteer Managers and Marketing [43:55] Optimizing Google Ads for Volunteer Engagement [49:15] Understanding Audience Language in Marketing [52:30] Looking Ahead: Excitement for the Future Helpful Links Volunteer Strategy Scorecard™ Volunteer Nation Episode #059: 6 Must Have Strategies to Recruit Volunteers Using Your Website Volunteer Nation Episode #173: Is Your Volunteer Website Turning People Away? Google Grants Tech Soup Google Trends Mansell Media Find Clay on LinkedIn Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
220. Impact Lab POV - Advisory Committees & Shared Power with Breauna Dorelus
Advisory committees often tokenize community voices instead of empowering them. Cause consultant Breauna Dorelus shares how to design role‑specific, behavior‑based position descriptions that build equity, deepen participation, and repair power dynamics. In this episode of the Volunteer Nation Podcast, you'll learn common pitfalls to avoid, how to move from transactional to relational engagement, and why self‑care and boundary setting matter for long‑term success. If you're ready to become a true community partner, this episode is for you. Full show notes: 220. Impact Lab POV - Advisory Committees & Shared Power with Breauna Dorelus Advisory Committees & Shared Power – Episode Highlights [00:00] Introduction to Advisory Committees [10:01] The Importance of Community Engagement [19:58] Misconceptions About Advisory Committees [29:49] Power Dynamics in Advisory Committees [39:53] The Role of Self-Care in Community Engagement [44:53] Navigating Nonprofit Challenges [49:25] Small Changes, Big Impacts [59:04] Building Relationships for Advisory Committees Helpful Links Volunteer Strategy Scorecard™ Volunteer Management Progress Report Volunteer Nation Episode #136: Getting Back to Neighboring with Breauna Dorelus Volunteer Nation Episode #126: 8 Ways to Empower, Not Rescue Nonprofit Employees & Volunteers Find Breauna on LinkedIn Connecting the Cause Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
Strong volunteer‑staff relationships don't happen by accident. In this episode, volunteer management expert Corina Sadler shares how emotional intelligence, data tracking, and ongoing coaching can transform tension into teamwork. You'll learn why volunteer‑staff relations are a long‑term strategic investment, how to mediate conflicts with compassion, and practical ways to build trust across your team. If you're ready to reduce burnout and boost collaboration, this episode is for you. Improving Volunteer Staff Relations – Episode Highlights [00:00] Introduction to Volunteer and Staff Relations [09:02] The Role of Volunteer Staff Relations [15:02] Evolving Perspectives on Volunteer Management [21:03] The Need for Strong Volunteer-Staff Relationships [29:46] Matching Motivators: Staff and Volunteer Dynamics [36:58] Fact Finding: The Key to Resolving Conflicts [43:45] Mediation and Conflict Resolution Strategies [48:20] Thinking Long-Term in Volunteer Management [54:43] Final Thoughts on Volunteer Management Helpful Links Volunteer Strategy Scorecard™ Volunteer Management Progress Report Volunteer Nation Episode #191: Who is Ultimately Responsible for Your Org’s Volunteer Culture? Engage Journal Reflecting on 10 Years of the Volunteer Management Progress Report Find Corina on LinkedIn Full Show Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
218. The Nonprofit Volunteer Management Skills I Wish I Had When I Started
Most volunteer leaders learn on the job, through trial and error, and sometimes burnout. But what if you could start with the skills that really matter? In this episode, Tobi Johnson draws on 25+ years of experience to share the essential skills she wishes she had from day one. You'll learn why self‑regulation and emotional resilience are critical for preventing burnout and leading with clarity. She also breaks down strategic planning that connects program design, metrics, and budgets, including how to advocate for volunteer‑related expenses. Tobi also tackles change management and influence, especially when you don't have formal authority. Her participatory leadership approach helps you engage stakeholders, manage resistance, and build trusted teams. Plus, she offers a free worksheet to help you develop your personal leadership philosophy. If you're ready to lead with confidence and create lasting impact, this episode is your toolkit. Skills I Wish I Had – Episode Highlights [00:00] Introduction to Volunteer Management Skills [04:08] Top Nonprofit Volunteer Management Skills [08:46] Emotional Self-Regulation in Leadership [12:54] Strategic Planning for Nonprofits [17:08] Budgeting for Volunteer Programs [24:10] Change Management and Influence [31:12] Participatory Leadership and Collaboration Helpful Links Volunteer Management Fundamentals Live! Volunteer Nation Episode #185: To Burnout & Back – My Secret Struggle with Long COVID Volunteer Nation Episode #022: My Fave 6 Nonprofit Leadership and Management Wins Volunteer Nation Episode #205: My Top Time Management Tips for Overwhelmed Volunteer Managers Volunteer Nation Episode #186: Strategy vs Tactics – How to Include Both in Your Volunteer Planning Independent Sector Value of Volunteer Time Volunteer Strategy Scorecard™ Full shownotes Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
217. What Is a Volunteer? Why It Matters to You Org
Most organizations see volunteers as free labor. That narrow view hides their true value. In this episode, Tobi Johnson explains why redefining volunteer roles unlocks hidden assets: relational capital, advocacy reach, donor pipelines, and community credibility. She covers practical steps to write clear role descriptions, reduce staff‑volunteer tension, and stay legally compliant, from U.S. Department of Labor standards to local laws. If fuzzy definitions are holding your organization back, this episode gives you the clarity and strategy to turn volunteers into your most valuable strategic asset. What Is a Volunteer? – Episode Highlights [00:00] Understanding Volunteers: Definitions and Importance [04:47] Valuing Volunteer Time: Beyond Wage Replacement [11:23] Legal Perspectives on Volunteerism [21:05] Defining Volunteer Roles vs. Paid Staff Roles [24:54] Clarity in Volunteer and Staff Relationships [34:56] Action Steps for Defining Volunteer Roles Helpful Links Volunteer Management Fundamentals Live! Volunteer Nation Episode #214: Defending National Service & Community Resilience with Kaira Esgate Volunteer Nation Episode #009: Helping Nonprofit Employees See the Value of Volunteers Volunteer Nation Episode #096: Volunteer Work or Staff Position? How to Decide! Volunteer Nation Episode #129: Paid or Volunteer Role? A Simple Checklist Volunteer Nation Episode #157: A Fresh Take on Volunteer Position Descriptions Independent Sector Value of Volunteer Time US Department of Labor, Wage and Hour Division: Final Rulings and Option Letters Volunteer Strategy Scorecard™ Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
216. Your Quick Guide to Better Volunteer Thank You Notes
A generic “thanks” isn’t enough. Personalized thank-you notes can transform volunteer retention. In this episode, Tobi Johnson shares a simple four‑step framework to write meaningful appreciation: specific actions, impact, acknowledgment, and gratitude. She also offers creative ways to recognize remote volunteers, scale appreciation, and build a culture of genuine gratitude. If you want volunteers to feel valued and stay engaged, this episode gives you an easy, actionable formula for better thank-you notes. Full show notes: Episode 216 - Your Quick Guide to Better Volunteer Thank You Notes Volunteer Thank You Notes – Episode Highlights [00:00] - Introduction to the importance of volunteer thank you notes [06:30] - The transformative power of the right thank you note [13:49] - Recognizing all volunteers, not just stars [20:32] - Connecting volunteer efforts to organizational impact [25:15] - A quick four-step framework for crafting your message [30:30] - Closing remarks and call to action Helpful Links Volunteer Management Fundamentals Live! Volunteer Thank You Letter Cheat Sheet Volunteer Nation Episode #215 – 5 Ways to Boost the Fun Factor for Community Volunteers Volunteer Nation Episode #176: Beyond Pizza Parties: Innovative Appreciation Ideas for Volunteers Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
215. 5 Ways to Boost the Fun Factor for Community Volunteers
A volunteer program without joy can lead to burnout and turnover. But adding fun doesn't mean being less professional; it means building a genuine community. In this episode, Tobi Johnson explains why shared experiences and fun are essential for retention. She shares a story from a recent informal gathering with her own volunteer team and introduces the concept of edutainment, learning combined with entertainment. Tobi also previews the Volapalooza Festival , designed with a music‑festival vibe to engage volunteers. She then offers five practical ways to boost the fun factor: invite volunteers to co‑create the culture, design for social connection, use themes and festival energy, create joyful moments, and make experiences shareable. If you want to move beyond bureaucracy and build a volunteer culture people actually enjoy, this episode gives you simple, actionable ideas. Fun Factor – Episode Highlights [00:00] The Fun Factor in Volunteering [02:31] Planning and Hosting a Volunteer Gathering [05:04] Creating Joyful Volunteer Experiences [19:50] Top Tips for Boosting Fun in Volunteering [23:43] Invitation to Volapalooza Festival Helpful Links VolunteerPro Membership Community Volunteer Nation Episode #115 - Your Quick Guide to Amazing Volunteer Events Volunteer Nation Episode #027: Secrets to Building a Sense of Community with Volunteers Grab your free Volapalooza festival passes Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
214. Defending National Service & Community Resilience with Kaira Esgate
Advocacy for volunteerism can't wait until a crisis hits. Sometimes the crisis arrives without warning, and the relationships you've built with policymakers determine whether your program survives. In this episode, host Tobi Johnson welcomes Kaira Esgate , CEO of America's Service Commissions, to discuss sudden funding cuts that threatened AmeriCorps. Kaira shares how grant terminations and staff reductions halted community projects and upended service members' lives. She also highlights the successful bipartisan advocacy—lawsuits and congressional support—that ultimately restored funding. If your organization depends on public funding or grants, this episode is a powerful reminder: proactive advocacy and long‑term relationships with elected officials are essential to protecting the programs that hold our communities together. Community Resilience – Episode Highlights [00:00] Introduction to Advocacy in Volunteerism [05:19] Kaira Esgate's Journey in National Service [12:50] Understanding AmeriCorps and National Service Landscape [18:05] The Crisis: Funding Cuts and Their Impact [31:24] Mobilization and Advocacy Response [47:43] Ongoing Advocacy and Political Landscape [51:37] Lessons Learned from Advocacy Efforts [01:01:00] Future of National Service and Community Impact Helpful Links Volunteer Strategy Scorecard™ Volunteer Management Progress Report Volunteer Nation Episode #148 - Nonprofit Advocacy 101 – Yes You Can! Volunteer Nation Episode #149 - Nonprofit Advocacy Strategies – A Checklist Volunteer Nation Episode #150 – Launch a Community-based Advocacy Program in Six Steps America’s Service Commissions Find Kaira on LinkedIn If you are looking to show your support for AmeriCorps during these challenging times, please consider taking one or more of the following actions. Call your Members of Congress using 5 Calls. (There's a free app too!) Email your Members of Congress using the tool from Voices for National Service. Join States for Service , ASC’s privately funded policy coalition working to advocate for federal and state policies that improve access to national service and volunteer engagement resources. Donate to ASC’s National AmeriCorps Member Emergency Fund . Write an op-ed, submit a letter to the editor, or post on social media. ASC’s communications toolkit provides resources for all of these and more. Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
Strengthening volunteer engagement isn't always about doing more with your own program. Sometimes it's about letting go of the need to hold onto every volunteer and instead building connections across your entire community. In this episode of the Volunteer Nation Podcast, part of the Impact Lab POV Series, Tobi Johnson is joined by Kristi Sebald , a guest advisor and expert in volunteer and community engagement. Kristi shares how an abundance mindset and intentional coalition building can transform isolated volunteer efforts into powerful, community-wide networks. Drawing from her work with Habitat for Humanity and other local collaborations, she explains why collaboration is a force multiplier – increasing trust, sharing resources, and amplifying impact far beyond what any single organization can achieve alone. The conversation challenges the myth that we must keep volunteers for ourselves and instead explores practical strategies for outreach, referral, and relationship-building with community leaders, faith groups, and corporate partners. Kristi also offers real-life success stories and actionable tips for effective communication and follow-up that nurture long-term partnerships. If your organization is ready to stop working in a silo and start building a sustainable volunteer network that expands your reach, this episode – and Kristi’s upcoming Impact Lab seminar on May 12th – will give you the playbook to get started. Volunteer Networks – Episode Highlights [00:00] Introduction to Kristi Sebald [04:33] Importance of community collaboration [08:13] Volunteerism in today’s world [16:12] Mindset shifts in volunteer management [32:23] Practical outreach steps [37:45] Success stories in coalition efforts [44:37] Cross-referral strategies [50:00] Power of gratitude and follow-up [55:07] Upcoming Impact Lab Seminar Helpful Links Volunteer Strategy Scorecard™ Volunteer Management Progress Report Volunteer Nation Episode #152: What Every Nonprofit Executive Should Know About Community Engagement Find Kristi on LinkedIn Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
212. Impact Lab POV - Volunteer Training Programs Made Easy with Dana Litwin
Effective volunteer training is more than checking a box; it builds confident, engaged volunteers who stay longer and deliver greater impact. Yet many organizations rely on long, one-size-fits-all sessions that frustrate volunteers and miss chances to align with staff development. In this episode of the Volunteer Nation Podcast – Impact Lab POV Series, Tobi Johnson welcomes Dana Litwin, volunteer management expert, President of Dana Litwin Consulting, and past president of AL!VE. Dana shares how to move from reactive, siloed training to strategic programs that boost retention, performance, and community connection. She explains why well-trained volunteers become powerful ambassadors for your cause. Together, they unpack common mistakes like treating volunteer and staff training as fundamentally different, then offer practical strategies for flexible, accessible training from online tools to micro-learning. If you're ready to turn volunteer training from a burden into a strategic advantage, this conversation gives you proven tips and the confidence to get started. [00:00] Introduction to Volunteer Training Programs [07:01] Dana's Journey into Volunteerism [11:38] The Importance of Volunteerism Today [15:03] Common Misconceptions in Volunteer Training [21:58] Evolving Training Methods for Volunteers [25:33] The Importance of Quality in Volunteer Training [31:09] The Importance of Intentional Training [34:02] Efficiency in Volunteer Training Programs [38:24] Pruning Training Content for Effectiveness [43:52] Real-World Examples of Effective Training [51:30] Practical Steps for Revamping Training Programs [55:50] Creating a Positive Culture Around Volunteer Training [01:03:42] Final Reflections And Wrap Helpful Links Volunteer Strategy Scorecard™ Volunteer Management Progress Report Volunteer Nation Episode #033: New Research on Volunteer Funding with Dana Litwin Volunteer Nation Episode #124: Equity Tools for Nonprofits Volunteerism with Faiza Venzant Volunteer Nation Episode #202: Volunteer Events without the Headaches – My Training Takeaways Find Dana on LinkedIn Dana’s Priceless Advice with Volunteers on YouTube Dana Litwin Consulting Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
211. Best Practices & Community Spirit with Volunteering New Zealand
Volunteer engagement doesn't exist in a vacuum—it's deeply shaped by community values, national infrastructure, and a spirit of collective care. In New Zealand, where over 115,000 not-for-profits operate and most are volunteer-led, best practices for volunteer management must reflect local culture and real-world challenges like low tech adoption and the need for more informal opportunities. In this episode of the Volunteer Nation Podcast , host Tobi Johnson welcomes Marg McLachlan and Heidi Quinn from Tūao Aotearoa Volunteering New Zealand. They share how their organization developed best practice guidelines through a genuine co-design process, centering volunteer voices and using plain language to make principles accessible. The conversation also covers Volunteering New Zealand’s role in advocacy, research, and training, and how community cohesion is vital to a country with a small population. If you're looking to move beyond generic volunteer management and learn how community-driven, co-designed guidelines can strengthen your program, this episode offers practical insights and a inspiring look at how one country is putting community spirit at the heart of volunteer engagement. [00:00] - Introduction to Community-Centered Volunteer Best Practices [12:15] - Structure and Size of New Zealand’s Volunteer Sector [22:30] - Challenges in Volunteer Management [49:23] - Tips for Developing Standards and Getting Buy-In [54:26] - Challenges Around Volunteer Exit and Succession Planning [60:07] - Values, Language, and Grounding Standards in Purpose [64:32] - How to Learn More and Connect with Volunteering New Zealand Helpful Links Volunteer Strategy Scorecard™ Volunteer Management Progress Report Volunteer Nation Episode #131: Volunteerism in Australia Part 1 – A National Strategy with Zac Reimers and Sarah Wilson Volunteer Nation Episode #132: Volunteerism in Australia Part 2 – A National Strategy with Zac Reimers and Sarah Wilson Tūao Aotearoa Volunteering New Zealand website Tūao Aotearoa Volunteering New Zealand Best Practice Guidelines Assess your practices against the Volunteering New Zealand Best Practice Guidelines Find Marg on LinkedIn Find Heidi on LinkedIn Mural Online Collaboration Tool Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
210. Impact Lab POV – Better Volunteer Offboarding with Ruth Leonard
Volunteer engagement doesn’t end when service concludes. In fact, how organizations say goodbye to their volunteers can have a lasting impact on relationships, reputation, and future support. Yet, volunteer offboarding is often overlooked or treated as an administrative task rather than a meaningful opportunity for connection. In this episode of the Volunteer Nation Podcast , part of the Impact Lab POV Series , host Tobi Johnson sits down with volunteer engagement expert Ruth Leonard , who also serves as a Guest Advisor for VolunteerPro , to explore how intentional offboarding can strengthen organizational culture and foster long-term loyalty. Together, they reframe offboarding as a relationship-building process that honors volunteers’ contributions while keeping the door open for future involvement. Ruth shares insights on the importance of transparency around volunteer tenure, the role of rituals and recognition in creating dignified transitions, and how thoughtful exit interviews can preserve valuable knowledge. The conversation also highlights the benefits of maintaining alumni connections and celebrating service as a way to reinforce human dignity and community trust. Listeners will discover practical strategies to design meaningful volunteer exits, shift their mindset from transactional to relational engagement, and ensure that every volunteer’s journey ends with appreciation and purpose. Ruth also offers a preview of her upcoming seminar focused on helping volunteers leave well while staying connected. If you’re looking to enhance retention, protect your organization’s reputation, and create lasting relationships with your volunteers, this episode provides the inspiration and actionable guidance to get started. Full show notes: 210 – Impact Lab POV – Better Volunteer Offboarding with Ruth Leonard Volunteer offboarding – Episode Highlights [00:00] Introduction to Volunteer Nation Podcast [03:33] Ruth Leonard's Journey into Volunteerism [05:24] The Importance of Volunteerism Today [08:10] Understanding Volunteer Offboarding [12:51] The Significance of Proper Offboarding [15:50] Consequences of Poor Offboarding Practices 19:10] Practical Steps for Effective Offboarding [23:51] Creating a Culture of Connection [27:54] Mindset Shifts for Volunteer Leaders [30:06] Looking Ahead: Future of Volunteerism Helpful Links VolunteerPro Impact Lab Volunteer Management Progress Report Volunteer Nation Episode #122: Rethinking Community Involvement with Ruth Leonard Volunteer Nation Episode #140: Volunteer Performance Issues – How to (Finally) Have that Chat! Find Ruth on LinkedIn Get Ruth’s Latest Book - Volunteer Involvement: An Introduction to Theory and Practice Volunteer Involvement: an Introduction to Theory and Practice The Ethical Considerations of Framing Volunteers as Consumers or Customers | Engage Journal Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
209. Impact Lab POV: Leadership and Influence with Megan Vixie
Leadership in volunteer engagement is not defined by title or workload, but by the ability to influence, align, and inspire others toward a shared vision. Many leaders stay busy managing day-to-day tasks, yet struggle to step into a more visible and strategic role that drives real organizational impact. In this episode of the Volunteer Nation Podcast , part of the Impact Lab POV Series, Tobi Johnson sits down with Megan Vixie, a seasoned nonprofit leader, to explore how professionals can grow their leadership presence and expand their influence. Drawing from her journey from volunteer to Chief Engagement Officer, Megan shares practical insights on mindset shifts, intrinsic motivation, and the importance of cultural competence in leading effectively. Together, they unpack what it means to move from simply “working in your program” to intentionally “working on your program,” and how visibility, voice, and vision play a critical role in advancing both personal leadership and organizational success. Megan also offers actionable strategies to help listeners speak up, leverage their unique strengths, and align their work with broader strategic priorities. If you’re ready to elevate your impact, build confidence as a leader, and step into a more influential role within your organization, this conversation will give you the tools and perspective to get started. Leadership and Influence – Episode Highlights [00:00] – Introducing Megan Vixie and the impact of volunteerism in today’s world [02:11] – Megan’s volunteer story and path to leadership [04:25] – The role of passion and purpose in volunteer engagement careers [09:07] – Why volunteerism is vital amidst societal stressors [13:08] – Common misconceptions about career growth in the volunteer field [16:29] – Mindset shifts: Using vision, visibility, and voice [20:27] – The importance of owning your influence regardless of title [23:22] – How influence intersects with organizational strategy and influence [28:48] – Practical steps to build confidence and speak up effectively [36:37] – Real-world example of shifting mindset to leadership success [39:53] – Starting small when seeking to enhance your influence [45:45] – Building trust and partnership through listening and affirming [48:48] – Encouragement to take risks and have tough conversations [52:11] – Megan’s upcoming advanced seminar and how to join [54:10] – Megan’s vision for the future of volunteer engagement leadership [55:23] – Connecting with Megan and learning about her work Helpful Links VolunteerPro Impact Lab – https://volpro.net/join/ Volunteer Management Progress Report – https://volpro.net/volunteer-management-progress-report/ Volunteer Nation Episode #017: My Top 12 Nonprofit Leadership Tips Learned the Hard Way – https://volpro.net/017-my-top-12-nonprofit-leadership-tips-learned-the-hard-way/ Find Megan on LinkedIn – https://www.linkedin.com/in/meganvixie/ Arrive Circa Now website – https://www.arrivecircanow.com/ Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
208 – How to Build a Volunteer Ambassador Program to Attract Support
Word of mouth is one of the most powerful ways nonprofits attract new supporters, but what if you could harness it more intentionally? Without a clear strategy, many organizations miss the opportunity to turn passionate volunteers into active promoters of their mission. In this episode, Tobi Johnson explores how to build an effective volunteer ambassador program that expands your reach, strengthens relationships, and increases engagement. She explains why ambassador programs are so impactful and how they help nonprofits connect with new audiences in a more authentic and credible way. You’ll learn how to identify the right volunteers for ambassador roles, define meaningful activities that align with your goals, and provide the training and tools they need to succeed. Tobi also shares practical strategies for equipping ambassadors with clear messaging, building their confidence, and ensuring consistency across your outreach efforts. If you’re ready to amplify your mission and tap into the power of word-of-mouth marketing, this episode offers actionable steps to help you build a volunteer ambassador program that grows your community and attracts lasting support. Full show notes: 208. How to Build a Volunteer Ambassador Program to Attract Support. Episode Highlights [00:00] - Introduction to Volunteer Ambassador Programs [02:57] - Why Ambassador Programs Matter [10:12] - Defining Roles and Activities [16:46] - Preparing and Equipping Ambassadors [20:37] - Keys to a Successful Program Helpful Links VolunteerPro Membership Community — volpro.net/join/ 2025 Volunteer Management Progress Report – The Recruitment Edition — volpro.net/volunteer-management-progress-report/ Volunteer Nation Episode #148: Nonprofit Advocacy 101 – Yes You Can! — volpro.net/148-nonprofit-advocacy-101-yes-you-can/ Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
207. Is Your Volunteer Application Process Broken?
A slow or confusing volunteer application process can cost organizations more than time. It can lead to missed opportunities, frustrated applicants, and fewer volunteers joining your mission. In this episode, Tobi Johnson explains why many volunteer application systems break down and how small delays, unclear next steps, and overly complicated forms can cause potential volunteers to drop off before they ever get started. She also shares practical ways to identify where your process may be losing people and how to make improvements that keep momentum moving forward. Tobi introduces a simple framework called the Rapid Response Plan, designed to help organizations respond quickly to inquiries, streamline application steps, and use the right tools to support a smooth and welcoming experience. By focusing on clarity, speed, and communication, organizations can build trust with volunteers from the very first interaction. If you want to increase volunteer participation and create a more responsive recruitment process, this episode offers actionable ideas to help you simplify your application system and make it easier for people to say yes to volunteering. Full show notes: 207. Is Your Volunteer Application Process Broken? Volunteer Application - Episode Highlights [00:34] - Why Applications Matter [02:41] - Is Your Process Broken [05:30] - Common Application Pitfalls [11:19] - Rapid Response Plan Overview [16:06] - Pillar One Streamlined Inquiries [22:19] - Pillar Two Efficient Applications [27:10] - Pillar Three Right Tech Stack [30:28] - Recap and Next Steps Helpful Links VolunteerPro Blog - Pro Roundup: A Month of Love with Free Nonprofit Tools, Downloads, and Templates Volunteer Nation Episode #206: Essential Volunteer Software – The Tech Stack You Can’t Afford to Skip Volunteer Nation Episode #190: 5 Principles for an Unforgettable Volunteer User Experience Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
206. Essential Volunteer Software - The Tech Stack You Can’t Afford to Skip
Volunteer managers often rely on a mix of spreadsheets, emails, and manual processes to keep programs running. But as volunteer programs grow, those systems can quickly become overwhelming and difficult to manage. In this episode, Tobi Johnson explores the role technology plays in helping volunteer leaders work more efficiently and strategically. She breaks down the concept of a “tech stack” and explains how the right combination of tools can reduce administrative workload and create more time for relationship-building and program development. Rather than recommending specific platforms, Tobi focuses on the core functions volunteer software should support, including recruitment, onboarding, scheduling, communication, and impact tracking. She also discusses how organizations can evaluate which tools are truly necessary and avoid adding software that creates more complexity than value. If you are wondering whether your current systems are helping or slowing you down, this episode offers practical guidance on choosing technology that strengthens your volunteer strategy and supports the long-term growth of your program. Full show notes: 206. Essential Volunteer Software - The Tech Stack You Can’t Afford to Skip Volunteer Software - Episode Highlights [00:26] - Why Software Matters [06:03] - Core Volunteer Functions [08:26] - Stack Evolves Over Time [09:47] - Website Is Essential [15:34] - Communication Automation [17:48] - Training and Compliance [19:06] - Recognition and Retention [27:35] - Newsletter Break [29:56] - Cost Benefit Framework [37:26] - Integration and UX Tips [41:28] - Red Flags and Support [43:03] - Final Takeaways and Wrap Helpful Links VolunteerPro Blog - Pro Roundup: A Month of Love with Free Nonprofit Tools, Downloads, and Templates Volunteer Nation Episode #205 – My Top Time Management Tips for Overwhelmed Volunteer Managers Volunteer Nation Episode #173 – Is Your Volunteer Website Turning People Away? Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
205. My Top Time Management Tips for Overwhelmed Volunteer Managers
Managing volunteers often means juggling a wide range of responsibilities. From responding to emails and coordinating schedules to planning events and maintaining relationships, volunteer leaders frequently feel pulled in many directions at once. In this episode, Tobi Johnson shares practical strategies to help volunteer managers regain focus and reduce the sense of constant overwhelm. Drawing from her own nonprofit experience, she explains why the common pressure to “do more with less” can make work harder rather than more productive. Tobi walks through several simple but powerful approaches to managing your time more intentionally, including setting clear priorities, protecting time for focused work, and reducing the impact of constant interruptions and task switching. You’ll also hear why delegating outcomes instead of tasks, building stronger systems, and protecting your personal energy are essential for sustainable leadership. If you often feel like your to-do list never ends, this episode offers practical ideas to help you work more strategically, focus on what matters most, and create a more manageable rhythm in your volunteer leadership work. Full show notes: 205. My Top Time Management Tips for Overwhelmed Volunteer Managers Time Management Tips - Episode Highlights [00:27] - Overwhelm Is Real [02:04] - Do Less With Less [05:11] - Set Clear Goals [10:10] - Prioritize By Goals [12:31] - Deep Work And Batching [20:49] - Quick Break And Newsletter [21:54] - Delegate Outcomes Not Tasks [26:52] - Build Margin Protect Energy [31:11] - Rest As Leadership Skill [35:11] - Rapid Fire Bonus Tips Helpful Links VolunteerPro Blog - Pro Roundup: A Month of Love with Free Nonprofit Tools, Downloads, and Templates Volunteer Nation Episode #185: To Burnout & Back – My Secret Struggle with Long COVID Volunteer Nation Episode #023: Secrets to Managing Time and Energy Volunteer Nation Episode 046 – Save Time with Better Volunteer Management Systems Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
204. Transforming Your Volunteer Strategy: A Case Study with ScholarMatch
Strengthening a volunteer strategy is not always about fixing a struggling program. Sometimes it is about preparing a successful program for growth. In this episode, Tobi Johnson is joined by Lisa Lopez and Paola Gonzalez from ScholarMatch to discuss how their organization examined its volunteer engagement model. Through an eight-month collaboration, the team evaluated their systems, explored new ways to support volunteers, and began building a framework to expand their impact. During the conversation, Lisa and Paola share the story behind ScholarMatch’s mission to support first-generation college students and explain how volunteer coaches guide students through the college application process. From building college lists to reviewing financial aid offers and essays, volunteers help students navigate a system many families experience for the first time. The episode also explores strategy work behind the scenes, including program audits, communications reviews, volunteer journey mapping, and targeted recruitment strategies. These efforts helped the team step back from daily operations, identify opportunities for improvement, and rethink how volunteers are recruited, supported, and developed as leaders. If your organization is thinking about expanding volunteer capacity or improving its systems, this episode offers a real-world look at what it takes to strengthen a volunteer strategy while continuing to serve your mission. Full show notes: 204. Transforming Your Volunteer Strategy: A Case Study with ScholarMatch Volunteer Strategy - Episode Highlights [00:50] - Meet ScholarMatch Guests [09:15] - Why Volunteerism Matters [17:24] - First Gen Barriers [22:26] - Volunteer Coaches Impact [35:05] - Scaling Needs New Systems [36:12] - Outside Perspective Benefits [45:37] - Volunteer Personas Breakthrough [48:58] - Big Strategy Shifts [57:17] - What’s Next For ScholarMatch [01:04:24] - Final Reflections And Wrap Helpful Links Volunteer Management Progress Report VolunteerPro Impact Lab Volunteer Nation Episode #019: Improve the Volunteer Experience with a Journey Map Volunteer Nation Episode #189: How to Use a Communications Audit to Recruit More Volunteers ScholarMatch Website ScholarMatch Volunteer Page Email ScholarMatch on Instagram ScholarMatch on Facebook ScholarMatch on LinkedIn Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause. For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.
Producer's note
Steal the structure. Not the show.
Keep the useful structure, then change the audience, point of view, and voice until the idea is unmistakably yours.
