As the official podcast of the United States Postal Service, Mailin’ It! takes you inside a thoroughly American institution, exploring the rich history of the USPS, going behind-the scenes of its present innovations, and discussing its dynamic future with organization and industry leaders. Join our host for a fun look at your United States Postal Service.
Step behind the scenes of a remarkable 90-plus year partnership between the USPS and the Library of Congress as NLS Director Jason Broughton shares how the Free Matter for the Blind program delivers specialized print and audio materials to millions of Americans with print disabilities. This episode goes through the evolution of the program’s technology stack and highlights the diversity of their 300,000-title collection. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
As the United States celebrates its 250th anniversary, this special episode of Mailin’ It! explores how the country’s history has been documented for over a century in the corner of envelopes. Hosts Karla Kirby and Jeff Marino are joined by Smithsonian National Postal Museum Curator of Philately Daniel Piazza to examine how U.S. postage has evolved from simple delivery receipts into a "miniature scrapbook" that reflects American culture. Listeners will uncover the stories behind the stamps that have chronicled the American experience, from the 1865 Abraham Lincoln mourning stamp to an Apollo 11 master die that traveled to the moon in 1969, revealing how these miniature works of art have preserved the people, events, and achievements that shaped our country. Taken together, they map the story of a nation and reveal how its identity has evolved over time. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
When a mysterious company filed a fraudulent foreclosure claim due to an alleged unpaid $3.8 million loan on Graceland, it sparked one of the most audacious real estate schemes in recent history. In this True Crime episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino are joined by U.S. Postal Inspector Jan Bodón to uncover how the U.S. Postal Inspection Service foiled the plot to steal Elvis Presley’s iconic family home. Inspector Bodón takes listeners behind the scenes of the complex investigation, detailing how a trail of forged documents, digital breadcrumbs, and a burner phone led law enforcement from Tennessee to an overly ambitious fraudster in a small Missouri town. Tune in to this episode to hear the incredible twists that resulted in a nearly five-year federal sentence and gain insights on how to defend your home against deed fraud. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
When a package arrives at your door, it’s easy to focus on what’s inside rather than what it’s shipped in—but the United States Postal Service is working to change that. In this episode, our hosts sit down with USPS Chief Sustainability Officer Jennifer Beiro-Reveille to unpack how the Postal Service is helping boost the “circular economy” by keeping packaging waste out of landfills. Discover how the USPS is turning throwaway materials like cardboard and shrink wrap into valuable resources, crushing its greenhouse gas emission targets, and how BlueEarth® services help securely and sustainably process e-waste and undeliverable mail. Tune in for this eye-opening look at how the USPS is ensuring its efforts with smart recycling, electric vehicles, and green innovation are moving customers towards a more sustainable future. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
What actually happens after you drop a letter in a blue collection box or click “ship” on a package? And why does tracking sometimes look confusing even when everything is moving as it should? In this episode of Mailin’ It! , hosts Karla Kirby and Jeff Marino dive into the questions Postal Service customers ask most often and break down what is happening behind the scenes of the nation’s mail network. From package tracking and shipping costs to mail forwarding, delivery safety, scam prevention, and the rollout of new USPS delivery vehicles, we explore how the Postal Service handles the everyday situations customers encounter most and also learn about the online tools and customer support resources available to help make mailing and shipping easier. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
In the midst of World War II, a massive mail backlog threatened to cut off news and hope for millions of American soldiers. With morale at a low point, the mission fell to the 6888th Central Postal Directory Battalion, the only all-Black, all-female unit deployed overseas. In this episode, our hosts are joined by retired U.S. Army Colonel Edna Cummings, who has championed the fight to bring their incredible story out of the shadows. Discover how these unsung heroes achieved the seemingly impossible—clearing a two-year backlog of 17 million letters. This is a powerful story of resilience, leadership, and long-overdue recognition you won’t want to miss. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
What tech goes into powering a modern delivery network? Go beyond the iconic mail truck and into the world of technology-driven logistics and robotics at the postal service. Join the Mailin’ It! team as USPS’s VP of Applied Engineering Lina Malone pulls back the curtain on the organization’s massive tech innovations – from colossal, automated sorting hubs to a digital backbone that can predict failures before they happen and pinpoint delivery window times. USPS is building the speed and intelligence needed for mail and package delivery in the 21st century. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
In the capital of the Confederacy, wealthy socialite Elizabeth Van Lew had a secret. She was one of the Union’s most effective spymasters. From her family’s antebellum mansion in Richmond, Van Lew built a sophisticated intelligence network sharing vital information with Union generals, including Ulysses S. Grant. After the war, she was rewarded with a presidential appointment as the first female postmaster of a major Southern city. In this role, she modernized the Richmond Post Office by introducing free city-wide mail delivery, installing collection boxes, and championing diversity by hiring women, African Americans, the city’s first Black letter carrier. Be sure to listen in as this episode uncovers the risks she took, the spy skills she used, and the legacy she left on both the Postal Service and American history. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
What if you could hold a piece of the American story in the palm of your hand? In 2026, you can. This episode of Mailin’ It! takes you inside one of the most exciting stamp lineups in a generation—a collection that celebrates the vibrant, diverse, and ever-changing story of American life as the U.S. marks its 250th anniversary. From the Revolutionary heroes who founded the nation to the cultural icons like Muhammad Ali who redefined it, the 2026 stamp collection is a tribute to the American experience. Tune in to discover the history and artistry behind these powerful symbols and see how America’s story can be told, one stamp at a time. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
In an era where technology is advancing at a breathtaking pace, so are the methods of those who seek to exploit it. This episode of Mailin’ It! pulls back the curtain on the darker side of artificial intelligence, revealing how fraudsters are creating hyper-realistic scams that can fool even the most discerning eye. From voice clones that can mimic a loved one in distress to flawless phishing emails, the line between real and fake has never been more blurred. Joined by Stephanie Glad, the U.S. Postal Inspection Service's Program Manager for Mail Fraud, Karla and Jeff explore the anatomy of these sophisticated crimes, including the terrifyingly effective "Grandparent scam." Stephanie, a security expert who’s worked for both the FBI and CIA, takes our co-hosts through the subtle red flags to watch for—like inconsistencies in video calls and requests for payment via cryptocurrency. Their discussion also touches on preventative strategies, such as multi-factor authentication and what to do if you've been targeted. This is a must-listen for all of us trying to safely navigate our increasingly complex digital world. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
A neighbor goes missing. A stranger moves into his home. A web of forged documents untangles as the U.S Postal Inspection Service helps uncover the true story behind a shocking missing person case. Hosts Karla Kirby and Jeff Marino, joined by Inspector Lyndon Versoza, reveal how a sophisticated fraud ring took over a man’s home after his disappearance, using his identity to orchestrate a scheme that defrauded victims of over $3.9 million. Follow along as they break down the investigation—from a neighborhood watch tip to the final verdict —and share how the Inspection Service brought these criminals to justice by masterfully following the mail paper trail. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Historian Jim Bruns discusses the Postal Service’s role in the Great Migration, a decades-long movement that saw millions of Black Americans leave the rural South for cities in the North in search of safety and opportunity. This episode explores how the Postal Service became a lifeline during this era, driving expansion in urban neighborhoods and creating new employment opportunities for Black Americans as one of the few federal employers offering stability and advancement. It also examines how the mail laid the groundwork for civil rights organizing, unionization, and voter outreach by helping educate and mobilize new generations. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
In this episode, host Jeff Marino is joined by guests Elvin Mercado and Isaac Cronkhite to discuss how the Postal Service is prepared to deliver during its busiest time of year. Tune in for a deep dive into the planning, technology, staffing, and modernization efforts that will shape this year’s peak season. Hear how automated package processing systems and expanded equipment capacity are driving efficiency while improvements on the retail and delivery side improve customer experience. From major automation upgrades to revamped retail locations, find out what it takes to deliver holiday cheer to millions. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
In this episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino explore how the next generation of marketers is discovering the impact of direct mail through the USPS Direct Effect program. They are joined by Carl Boettner, Postal Service Program Manager for Direct Effect, and Izzie Gerber, a student from UMass Amherst who recently completed the program. They discuss how Direct Effect introduces marketing students to direct mail through hands on learning, competitions, and eLearning courses, all designed to help future marketers understand how physical mail integrates with digital tactics. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
In this episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino jump into the fast-paced world of e-commerce shipping with guest Heather Maday, Senior Director of Sales Enablement at the US Postal Service. Heather shares how USPS has transformed its operations to support today’s eCommerce economy, where shoppers expect speed, visibility, and value with every order. From data driven logistics and new fulfillment technologies to transparent pricing, Heather explains how USPS helps businesses reach customers affordably and efficiently. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
The Postal Service is entering a new chapter under 76th Postmaster General David Steiner. In this conversation, he joins Mailin’ It! to talk about what lies ahead. Steiner discusses his background and path to becoming Postmaster General, the challenges and opportunities facing USPS, and why employee engagement and operational excellence will be key to long-term success. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Every day, millions of letters and packages move safely across the country. But what does it take to keep America’s mail secure? In this episode, our hosts are joined by Buck Buckley, Special Assistant for Strategic Initiatives with the U.S. Postal Inspection Service, and Bob Dixon, USPS Sr. Director of Delivery & Retail Modernization. Together, they discuss how the Postal Service is using technology to tackle mail theft, porch piracy, and employee safety, and explain how innovative security measures are protecting mail and employees while adapting to new and emerging threats. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Uncover the true story behind a $6 million mail-order scam with hosts Karla Kirby and Jeff Marino, joined by Inspector Greg Ghiozzi of the U.S. Postal Inspection Service. Together, they reveal how a fake allergy testing company duped tens of thousands of people into mailing in locks of hair—while running a multimillion-dollar scheme behind the scenes. Follow along as they break down the investigation and share how USPIS brought this hair-raising scammer to justice through extradition and conviction. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Director of Retail Operations, Tracy Raymond, and Senior Director of Delivery and Retail Technology, Bob Dixon, join us to discuss the Postal Service's plans to modernize hundreds of its retail locations and Post Offices across the country. Tune in to hear how USPS is streamlining operations and upgrading the retail experience to better serve today’s customers. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
To kickoff celebrating the Postal Service’s 250th anniversary, Karla Kirby and Jeff Marino are joined by Jim Bruns, expert in postal history and former Director of the National Postal Museum. Together they explore the Postal Service’s founding during the American Revolution, the rise of letter collection, the introduction of stamps, home delivery, and how the Postal Service continues to innovate today. Whether you’ve dropped a letter in a blue box or tracked a package online, this episode will show you how the mail has been connecting America since before its founding. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
