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Published by Mark Simonsen
The Rental Journal’s podcast weekly interviews with equipment rental industry experts offers unparalleled insights into business successes and challenges, career progression, new technologies and industry-provoking topics from around the world. The Rental Journal Podcast aims to increase awareness of the hire and rental industry while also providing a platform for listeners to learn about the experiences from others in the industry.
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The equipment rental industry has no shortage of demand, capital or equipment. Increasingly, the greatest constraint on growth is people. In this episode, Michael is joined by Melissa Hanna, Vice President of Talent Management at United Rentals, to discuss how rental businesses can attract, develop and retain the workforce needed to support the industry’s continued growth. Melissa reflects on her career across Hertz, Herc Rentals and United Rentals, sharing how mentors, advocates and hands-on experience shaped her approach to leadership and talent development. She explains why workforce development cannot be treated as a temporary challenge or simply an HR responsibility—it must be embedded into the broader business strategy. The conversation explores the importance of introducing young people to rental careers earlier, hiring for curiosity and adaptability rather than relying solely on résumés, and creating visible career paths for employees across operations, sales, driving and technical roles. Melissa also discusses United Rentals’ approach to development through the 70-20-10 model, where 70% of learning comes from on-the-job experience, 20% from mentoring and relationships, and 10% from formal training. They also examine the role of culture in employee retention, the importance of strong onboarding, how smaller rental businesses can develop people without large training budgets, and how companies can preserve culture during acquisitions. Melissa’s message is clear: the rental industry offers almost limitless career opportunities for people who are willing to learn, adapt, work hard and invest in relationships. This episode is essential listening for rental leaders, HR professionals and anyone focused on building the next generation of talent within the industry.
Recorded live at the 2026 ARA Show in Orlando by Michael Larsen, this episode brings together industry leaders Josh Nickel and Elliot Vigil for a high-level, no-holds-barred conversation on the future of equipment rental. As the industry enters a new era defined by tighter margins, rising costs, and increasing competition, Josh and Elliot challenge operators to rethink what truly drives long-term success. From identifying the non-negotiable metrics that matter most like fleet utilization, contract length, and team engagement to navigating the balance between tradition and innovation, this episode is a masterclass in strategic thinking. The conversation dives deep into the role of AI in rental where it creates efficiency, where it falls short, and why it should enhance, not replace, human judgment. They also explore the growing influence of customer expectations shaped by consumer platforms like Amazon and Netflix, and how rental businesses must evolve their experience to stay competitive. At its core, this episode reinforces a powerful truth: technology may level the playing field, but people remain the ultimate differentiator. With practical insights, bold perspectives, and a focus on continuous learning, this discussion is essential listening for rental leaders ready to move beyond the boom and build resilient, future-proof businesses.
Recorded live at the 2026 ARA Show in Orlando by Michael Larsen, this episode back industry icon Anthony Durante one of the most influential voices in equipment rental. Fresh off the major announcement of his new venture The Owl partnering with Point of Rental, Anthony shares the vision behind what he calls a full-scale “data revolution” for the rental industry. Built on over 30 years of operational experience, The Owl brings predictive dashboards and advanced analytics into the hands of rental operators helping them finally see their business from a strategic, 20,000-foot view. In this conversation, Anthony breaks down why traditional reporting falls short, how better dashboards can eliminate up to half of a company’s problems, and why data should empower not replace people. He also explains how this new partnership will scale his ideas globally, making sophisticated insights accessible to businesses of all sizes. Blending passion, experience, and bold vision, this episode is a deep dive into the future of rental intelligence and a call for operators to embrace data, think strategically, and lead with clarity in a rapidly evolving industry.
Recorded live at the 2026 ARA Show in Orlando by Michael Larsen, this episode features Achille Ettorre the owner of GTA Equipment Rentals, analytics leader, and author of The Digital Advantage . Cutting through the noise, Achille reframes AI not as a shiny tool or silver bullet, but as a leadership capability—one that empowers better, faster decision-making across rental operations. He breaks down a practical 90-day roadmap for operators, emphasizing the critical order of people, process, and technology, and why rushing into AI without foundational clarity creates more problems than it solves. The conversation explores real-world applications of AI in rental—from improving utilization and predictive maintenance to enhancing revenue through smarter customer insights and onboarding efficiency. Achille also tackles the biggest misconceptions around AI, the risks of outsourcing human judgment, and the importance of governance, ethics, and trust in adoption. At its core, this episode is a reminder that AI doesn’t replace people—it amplifies them. For rental leaders seeking clarity, confidence, and a structured path forward, this is a grounded, actionable guide to building both a digital and human advantage in a rapidly evolving industry.
Recorded live at the 2026 ARA Show in Orlando by Michael Larsen, this episode features Dan Crowley the President of Peer Executive Groups. Dan is a facilitator, business strategist, and trusted advisor to rental leaders across the industry. With decades of experience spanning finance, operations, and over 20 business acquisitions, Dan unpacks what truly separates good rental businesses from great ones. From his early days in high-pressure consulting to shaping peer groups that drive real accountability, Dan shares how leadership is less about spreadsheets and more about creating the right environment for growth. He dives into the power of shared experience, why most business problems are misdiagnosed, and how peer accountability, not just conversations drives lasting change. The conversation explores common growth traps, the transition from operator to leader, and why many owners get stuck in strategy and financial control. Dan also reveals the critical role of systems, succession, and fleet management in scaling a rental business, along with practical insights on using benchmarking and AI to make smarter decisions. Packed with actionable advice and grounded wisdom, this episode is a must-listen for independent rental owners looking to grow, lead with clarity, and build businesses that last. This podcast episode was sponsored by SmartEquip . SmartEquip helps equipment owners, dealers, and manufacturers slash downtime by connecting parts procurement, service data, and equipment lifecycle management into one seamless platform. Test drive SmartEquip via the link below https://www.smartequip.com/schedule-demo
Recorded live at the 2026 ARA Show in Orlando by Michael Larsen, this episode features three industry leaders spanning software, operations, and asset intelligence come together to challenge one of rental’s biggest assumptions. Is downtime really a labor problem, or is it a workflow problem? With perspectives from SmartEquip (Alexander Schuessler), Texada Software (Adam Kropf), and real world operator experience at RP Rents (Jay Jude), this conversation explores what truly separates high performing rental businesses from the rest. From technician enablement and digital workflows to parts intelligence and system integration, the group breaks down how modern rental companies are unlocking more uptime not by adding headcount, but by removing friction. They dive into the hidden cost of downtime, why ERP systems alone are no longer enough in 2026, and how layered technology from mobile tools to AI driven insights is transforming everything from dispatching to parts ordering. The discussion also highlights the growing importance of technician experience, the shift toward proactive operations, and how customer expectations shaped by consumer technology are reshaping rental interactions. At its core, this episode makes one thing clear. The future of rental is not about working harder. It is about working smarter. For operators looking to improve utilization, empower their teams, and deliver a seamless customer experience, this is a must listen on building truly agile rental businesses.
Michael Larsen speaks with with Phil Parker (CEO) and Andrew Winlow (Fleet Director) of Sunbelt Rentals UK & Ireland, two leaders shaping one of the most influential rental businesses in the world. Following Sunbelt’s landmark New York Stock Exchange listing and continued global expansion, Phil and Andrew share insights into what it takes to lead at scale in an industry undergoing rapid transformation. From innovation and capital deployment to culture and customer expectations, this conversation explores how modern rental businesses must evolve beyond equipment providers into fully integrated solution partners. The discussion dives into real-world challenges around fleet strategy, technology adoption, and the accelerating pace of innovation particularly in areas like sustainability, hybrid power, and telematics. They unpack the tension between staying ahead of technology while managing asset lifecycles, and why true innovation isn’t about new equipment alone, but delivering measurable value through safety, uptime, and productivity. At its core, this episode highlights a powerful shift: the best rental companies of the future will be those that combine technical expertise, customer insight, and scalable solutions while maintaining simplicity and strong culture at their core. A must-listen for leaders navigating growth, complexity, and global ambition in the rental industry.
Recorded live at the 2026 ARA Show in Orlando by Michael Larsen, this episode features Brian Richardson, President-Elect of the American Rental Association and owner of L & A Tent & Event Rentals. With over four decades in the industry, Brian shares hard-earned lessons on leadership, resilience, and what it truly means to operate in an environment where “there is no tomorrow.” From building a people-first culture to navigating succession and letting go of micromanagement, Brian opens up about the evolution from operator to leader. He dives into the realities of running a labor-intensive rental business, the importance of investing in teams and safety, and why the industry must professionalize to keep pace with growing demands. The conversation also explores innovation, multi-generational customer relationships, and the urgent push for safe tenting standards across the industry. Packed with insight, humour, and practical advice, this episode is a must-listen for rental professionals looking to future-proof their business while staying grounded in strong values and relationships.
Recorded by Michael Larsen, this episode features Linda Carter-Watts, Business Manager and Co Owner of Advanced Tent Technology , and one of the most respected and influential figures in the Australian event hire industry. From her early days working alongside the Canadian Formula One Grand Prix in Montreal to building a life and business in Australia, Linda’s journey is one of courage, adaptability and relentless hard work. Together with her husband Jamie, known to many as Fox, she helped evolve Advanced Tent Technology from traditional tenting into one of Australia’s leading modular flooring and turf protection specialists, servicing iconic events including Adelaide Oval concerts, LIV Golf Adelaide and the Adelaide 500. With more than 30 years of involvement in the Hire and Rental Industry Association, Linda has served as State President, Vice President, Events Chair and long time judge of the Australian Event Hire Company of the Year Award. She became the inaugural recipient of the Women in Hire Award, a moment that recognised decades of leadership, mentorship and contribution to the industry. In this episode we explore: • The leap from Formula One to building a business in Australia • Growing Advanced Tent Technology into a national flooring specialist • Innovation in modular flooring, turf protection and commercial cleaning • Judging excellence in the Event Hire Company of the Year Award • The evolution of women in the hire industry • Navigating COVID, labour shortages and industry change • The power of community, mentorship and long term relationships Linda shares honest reflections on resilience, partnership, perseverance and what it truly means to serve both clients and community. With warmth, humility and a calm strength that has shaped generations of rental professionals, this conversation is a powerful reminder that legacy is built through people, contribution and consistency. This podcast episode was sponsored by Latner Software . Have you been searching for a modern equipment rental software that is web based, helps streamline your processes and aids decision making with in-built reporting? Learn about Latner Software https://www.latnersoftware.com/latner-demo
Recorded by Michael Larsen, this episode features Jeff Crotto, President of All About Events , whose journey from a 10 by 10 storage unit in Jacksonville, Florida to a 32,000 square foot operation with 45 team members is nothing short of remarkable. Jeff shares how a deep commitment to customer service, people first leadership, and a willingness to say yes to opportunity shaped both his business and his career. From scaling through adversity including navigating the challenges of COVID to building a culture of service excellence that sets All About Events apart in the Florida market, Jeff reflects on the lessons learned, the risks taken, and the mindset shifts required to grow sustainably. As current Chairman of the American Rental Association, Jeff also dives into his leadership journey within the association, from saying yes to his first volunteer role to helping lead major national decisions and mentoring the next generation of rental leaders. He shares how involvement in the ARA transformed not only his business but his life, creating lifelong friendships and opening doors that would never have existed otherwise. In this episode we explore: • The early days of entrepreneurship and taking the leap into business ownership • Building a strong internal culture with a zero bad apple policy • Why customer service remains the ultimate competitive advantage • Navigating hurricanes in Florida and managing capital intensive growth • Raising the bar in the wedding and corporate event market • How rising expectations and social media continue to shape the future of event rentals • The lessons Jeff would tell his 2010 self including buy nice or buy twice With humour, humility, and insight, Jeff offers an honest look at leadership, resilience, and what it truly means to build a business around people. This podcast episode was sponsored by Latner Software . Have you been searching for a modern equipment rental software that is web based, helps streamline your processes and aids decision making with in-built reporting? Learn about Latner Software https://www.latnersoftware.com/latner-demo
In this episode, Michael Larsen sits down with Nathan Turner from Onsite Rental Group, whose career journey defies convention. From growing up in Papua New Guinea and working as a chef, television host, and security professional, to navigating landslides, remote communities, and high-pressure environments, Nathan brings a rare depth of lived experience into Australia’s mining and infrastructure sectors. Nathan shares how adaptability, humour, and authenticity have shaped his leadership style and enabled him to support tier-one mining and infrastructure clients across some of Australia’s toughest terrain. We explore the evolving role of equipment rental in major projects and why collaboration between clients, OEMs, and rental partners is critical for the future. Beyond business, the conversation dives deeply into men’s mental health, with Nathan speaking candidly about his advocacy as a Queensland ambassador for the Spoke to a Bloke initiative. He reflects on the power of community, mentorship, and simply starting conversations in industries where mental health has long been overlooked. This podcast episode was sponsored by Latner Software . Have you been searching for a modern equipment rental software that is web based, helps streamline your processes and aids decision making with in-built reporting? Learn about Latner Software https://www.latnersoftware.com/latner-demo
In this episode of The Rental Journal Podcast, Michael Larsen sits down with Robert Pedersen, President of A Tool Shed Equipment Rental — a fourth-generation, family-run business that’s been serving California’s Bay Area for over 80 years. Founded in 1945, A Tool Shed began as an Army surplus store called White Elephant Sales selling whatever they could pull from military storage containers. While most items sold, they couldn’t move the generators. So, they made a bold decision: instead of selling them, they’d start renting them. This innovative move set the foundation for the company to become a pioneer in the equipment rental industry. Robert shares insights on growing the business to eight locations, the lessons learned over decades of change, and his experience as the 63rd President of the American Rental Association. He also discusses the future of rental and how his company has adapted to an evolving market. This episode was recorded at the 2025 ARA Show in Las Vegas.
In this episode recorded at the 2025 ARA Show in Las Vegas, host Michael Larsen sits down with Avery Dubose of Rental Guys Inc, a proud third-generation equipment rental business with deep roots in Northern California and Nevada. Avery shares the inspiring journey of Rental Guys, which has been family-owned and operated since 1959, and now spans 14 locations across the region. With a focus on local service, integrity, and long-term growth, Rental Guys has steadily climbed the ranks to become the 87th largest equipment rental business in the United States, as listed in the 2024 RER 100.
In this episode, we’re joined by Tim Doling , Director of Global Markets at POWR2 , a global leader in clean energy storage solutions. Tim brings deep industry experience and a passion for sustainable innovation to the conversation, offering insights into how POWR2 is transforming the way the construction and rental industries approach power generation. POWR2 specializes in hybrid energy systems, particularly their flagship product—the Hybrid Power Unit which integrates battery storage with traditional generators to dramatically cut fuel usage, reduce emissions, and lower noise on job sites. Tim walks us through how these solutions not only align with global sustainability goals but also make strong commercial sense for equipment rental businesses looking to improve efficiency and meet ESG targets. This episode was recorded by Michael Larsen at the 2025 ARA Show in Las Vegas. Listen to the Leading the Charge podcast by Powr2 https://powr2.com/leading-the-charge/
Tony Conant is the American Rental Association Chief Executive Officer. The American Rental Association (ARA) is the largest international trade association for owners of equipment and event rental operations and manufacturers and suppliers of rental equipment. As rental continues to evolve, ARA employees and members are working together to build a strong future for our industry. Michael Larsen caught up with Tony Conant while at the ARA Show in Las Vegas. The ARA Show is the world’s largest equipment and event rental trade show. Hosted by the American Rental Association (ARA) since 1956, this can’t-miss trade show includes networking events, education, and a trade show featuring hundreds of exhibitors. Learn more about the upcoming The ARA Show 2026 in Orlando https://arashow.org/
Tyler Carroll of United Rentals (previously Shore Hire) was awarded the Young Professional of the Year 2024 by the Hire & Rental Industry Association, and was recently completing his exchange program in the U.S with United Rentals. Michael Larsen caught up with Tyler at the ARA Show in the Las Vegas and chatted about his experiences in the HRIA's Young Professional Program, attending the United Rentals Supplier Show and reflected on Shore Hire winning Hire Company of the Year at the HIRE24 convention. This podcast episode was sponsored by Latner Software . Have you been searching for a modern equipment rental software that is web based, helps streamline your processes and aids decision making with in-built reporting? Watch a personalised demo of Latner Software in the link below: https://play.goconsensus.com/ue0152739
Anthony Durante comes from a family deeply rooted in the equipment rental industry, dating back to 1969. In 2009, he co-founded Durante Rentals alongside John Durante and Christopher Jones. From humble beginnings, the company expanded to 10 locations across the New York Tri-state area and earned a spot on the Inc. 5000 list of America’s fastest-growing companies for seven consecutive years—an accomplishment achieved by only a select few. In June 2024, Durante Rentals was acquired by Herc Rentals, marking a new chapter in its journey. At the 2025 ARA Show in Las Vegas, Michael Larsen catches up with Anthony Durante to reflect on the legacy of Durante Rentals and hear what exciting ventures Anthony is pursuing next. This podcast episode was sponsored by Latner Software . Have you been searching for a modern equipment rental software that is web based, helps streamline your processes and aids decision making with in-built reporting? Watch a personalised demo of Latner Software in the link below: https://play.goconsensus.com/ue0152739
Michael Larsen caught up with Tony Tye & Erin Blair at the ARA Show in Las Vegas to talk about how AI can help equipment rental businesses with their route planning, driver allocation, and reduce the spend on third party transport contractors. They dive into how InTempo & Wise Systems have partnered up to bring the latest logistics innovation to the equipment rental industry. Learn more about InTempo & Wise https://www.intemposoftware.com/blog/intempo-partnership-wise-systems-rental-industrys-first-connected-transport-solution
Elliott Vigil has over 22 years experience in the equipment rental industry previously working in various sales roles at the likes of United Rentals & Ahern Rentals. Today Elliot is a sales coach to the construction & equipment rental industry, a key note speaker & co-host of the ARA's podcast ShopTalk . Michael Larsen sits down with Elliott Vigil at 2025 ARA Show in Las Vegas. Interested in Elliot coaching your sales staff? https://elliottvigil.com/ This podcast episode was sponsored by Latner Software . Have you been searching for a modern equipment rental software that is web based, helps streamline your processes and aids decision making with in-built reporting? Watch a personalised demo of Latner Software in the link below: https://play.goconsensus.com/ue0152739
Tony Symons is the General Manager, Commercial at Kennards Hire with responsibility for the Major Projects Business and dotted line responsibility of the Kennards Hire business development teams. Tony Symons started in the equipment hire industry in 1993 with Crommelins Hire & Machinery in Western Australia. In 2001 Tony joined Kennards Hire during their early expansion into Western Australia, joining as a Business Development Manager and eventually working his way up to the General Manager for Western Australia & Northern Territory. Working in the equipment hire industry for the past 31 years, Tony is now planning his requirement from Kennards Hire in mid 2025 and moving back to Western Australia. This podcast episode was sponsored by Latner Software . Have you been searching for a modern equipment rental software that is web based, helps streamline your processes and aids decision making with in-built reporting? Watch a personalised demo of Latner Software in the link below: https://play.goconsensus.com/ue0152739
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Observed September 16, 2026. Cached outside the daily freshness window; the positions keep the date they were taken on.
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