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Published by Talking Hospitality
Talking Hospitality is an independent UK hospitality podcast for experienced leaders and professionals who want informed conversation, practical insight and useful answers to the issues shaping the industry. Led by Timothy R Andrews, the podcast brings together people who know hospitality from the inside, including operators, founders, people leaders, chefs, educators and specialists from across hotels, restaurants, pubs, bars and foodservice. Episodes explore leadership, people and culture, recruitment and retention, learning and development, mental health and wellbeing, operations, technology, sustainability and the commercial realities of running hospitality businesses and teams. We do not stop at explaining what is wrong. Every conversation considers what employers, leaders and individuals can actually do next. Whether you run a business, lead a team or contribute to hospitality in another way, Talking Hospitality offers thoughtful challenge, lived experience and practical ideas you can use. Follow the podcast and join the wider Talking Hospitality community at https://www.talkinghospitality.com.
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Can hospitality embrace AI, automation and new technology without losing the human connection at the heart of the industry? Timothy R Andrews, Tracey Rashid and Joe McDonnell explore workplace culture, hospitality leadership, technology adoption, employee experience and what the future could look like for hospitality businesses and their people. In a slightly different Talking Hospitality episode, producer Paul Cook turns the questions on the hosts. They discuss what makes a strong hospitality culture, how good leaders deal with friction between departments, why communication matters, and why people respond so differently to technological change. The conversation then turns to AI and automation. As technology removes human interaction from more areas of everyday life, could hospitality become even more valuable precisely because it provides experiences built around people? They also challenge the traditional idea that the customer must always come first. If you create the right environment for your team, does a better guest experience naturally follow? Topics discussed include: • Hospitality workplace culture • Leadership and communication • Interdepartmental friction • AI in hospitality • Hospitality technology • Employee retention and experience • Guest experience • Automation and human service • The future of hospitality Talking Hospitality is an independent UK hospitality podcast focused on practical conversations, industry learning and solutions that help move hospitality forward. Hosted by Timothy R Andrews with Tracey Rashid and Joe McDonnell. Visit talkinghospitality.com for more episodes, articles and industry conversations. Moving The Hospitality Conversation Forward.
What if hospitality businesses could do more than just make profit? In this season finale of Talking Hospitality, we’re joined by Michael Tingsager , founder of Hospitality Mavericks, to explore a bigger question facing the industry — can businesses genuinely be a force for good, or is that just talk? Drawing on real examples and his “seven tenets” framework, Michael breaks down how the most progressive hospitality brands are building strong cultures, making better decisions, and creating long-term impact — not just short-term success. This conversation goes beyond trends. It challenges how you think about leadership, culture, and responsibility in hospitality today. Because if we’re honest… the industry doesn’t just need better operators. It needs better thinking. And that starts here. 🔥 Key Takeaways Profit and purpose aren’t opposites — they rely on each other Culture isn’t a “nice to have” — it’s the engine of performance You can’t copy great businesses — you have to build your own model Clarity of purpose is the foundation of every successful organisation Frontline empowerment drives better customer experience Long-term thinking beats short-term wins every time Contact Us: hey@talkinghospitality.com Links to References in Episode: Talking Hospitality Blogs Talking Hospitality Courses Talking Hospitality podcast Episode 46: How You Can Find Purpose Talking Hospitality podcast Episode 50: How Do You Make A Podcast? Hospitality Mavericks podcast Episode 29: Nisha Katona Hospitality Mavericks podcast Episode 287: Ari Weinzweig Hospitality Mavericks podcast series: Living The SIX Tenets Of Agile Hospitality Episode s Ari Weinzweig's Four Books Companies Mentioned: Dishoom Pizza Pilgrims Paddy & Scotts Zingerman’s Mowgli's
How do you actually write your first book — and more importantly, finish it? In this episode of Talking Hospitality, we explore what it really takes to move from idea to a completed book. This isn’t about waiting for inspiration or having the perfect concept. It’s about structure, discipline and doing the work. Timothy R Andrews and Joe McDonnell are joined by Monica Or , who shares her experience of writing alongside her work in hospitality consultancy. The conversation breaks down how to start writing, how to organise your thinking, and why so many people never get past the first few pages. What becomes clear is that writing a book isn’t that different from building a business. It requires clarity, consistency and the ability to keep going when motivation drops. If you’ve ever thought about writing a book — or starting something you keep putting off — this episode offers a practical and honest perspective on what it actually takes. In This Episode How to write your first book How to start writing when you don’t know where to begin Turning ideas into structure and chapters Why most people never finish writing a book The role of discipline and consistency Overcoming overthinking and self-doubt Applying business thinking to creative work 📌 Key Takeaways Writing a book starts with structure, not inspiration Most people struggle to finish because they overthink the process Discipline and consistency matter more than talent Breaking ideas into smaller parts makes writing manageable The same mindset used in business applies to writing Progress comes from doing the work, not waiting for the right moment To find out more about Star Quality Hospitality visit starqualityhospitality.co.uk
This episode of Talking Hospitality explores one of the most important topics in the industry today: how we treat people at work. Timothy R Andrews and Joe McDonnell are joined by John Herity , Operations Manager at the Caledonian Club, to discuss leadership, mentoring and creating environments where people can genuinely succeed. John shares his journey through hospitality, from early roles in London to working in some of the most prestigious environments, before returning to the Caledonian Club — a place known for its long-serving team and strong culture. The conversation focuses on how the industry has changed, particularly in how younger generations view work. John explains why treating young people with respect, giving them responsibility and allowing them to make mistakes is essential if businesses want to retain and develop talent. There is also a deeper discussion around mentoring, leadership and the role managers play in shaping careers. Rather than simply giving answers, John shares why guiding people to find their own solutions leads to stronger confidence and long-term growth. This episode is a practical reflection on leadership in hospitality — and a reminder that great businesses are built on how people are treated every day. Show Notes In this episode we discuss: John Herity’s career journey in hospitality Life inside a private members’ club How hospitality has changed over the years Attracting and retaining younger talent Why respect and autonomy matter at work Learning through mistakes and real experience The difference between good and bad managers Mentoring and developing future leaders Creating a genuine “home from home” culture Why small behaviours (like saying hello) matter 💡 Key Takeaways 1. Young people want respect and autonomy They respond to how they are treated — and expect to be trusted and supported. 2. Mistakes are part of learning Creating safe environments where people can learn without fear leads to better teams. 3. Leadership is shown in small moments Simple behaviours like saying hello or thank you shape culture more than policies. 4. Mentoring is about guidance, not answers Helping people find their own solutions builds confidence and long-term capability. 5. Culture drives retention Environments where people feel valued lead to long-serving teams and stronger businesses. 6. You can learn from bad managers too Negative experiences often shape better leadership behaviours later on. Companies mentioned in this episode: Caledonian Club PwC Close Brothers Credit Suisse Barclays State Street Contact John on: jh@caledonianclub.com
In this episode of Talking Hospitality, Timothy R Andrews and Joe McDonnell sit down with Gary King , owner of Collins King & Associates, to explore what hospitality recruitment looks like after decades of disruption, change and survival. Gary shares his journey from chef to recruiter, his early work with football clubs including Tottenham and Arsenal, and how those experiences shaped his ability to recognise talent and understand hospitality from the inside. The conversation moves through the realities of building and sustaining a recruitment business through multiple downturns, including the financial crash, Brexit, the pandemic and the challenges currently facing hospitality operators. Gary reflects on resilience, optimism and why hard work, relationships and real industry knowledge still matter. Timothy, Joe and Gary also unpack how recruitment has changed over the years, from print advertising and fax machines to LinkedIn and AI. While technology has transformed the speed and tools of recruitment, the discussion makes a strong case that human judgement, cultural understanding and long-term relationships still sit at the heart of finding the right people. This is a practical and reflective episode about careers, change, optimism and the enduring value of hospitality people who really know the industry. Key takeaways Hospitality recruitment is built on relationships Technology helps, but strong networks and real industry knowledge still drive the best hiring decisions. Resilience matters more than ever Gary’s story shows that recruitment and hospitality both go through hard cycles, but determined people find ways through them. AI will change recruitment, not replace it completely Tools evolve, but judgement, nuance and understanding people remain human strengths. Specialist recruiters still have a place At senior and difficult-to-fill levels, expertise, trust and deep market knowledge still carry real value. Culture fit needs careful handling It is less about vague “fit” and more about understanding team dynamics, personalities and how people will work together. Hospitality keeps moving The industry has taken repeated hits, but its adaptability and people-first nature continue to make recovery possible. Companies mentioned in this episode: Arsenal Tottenham Hotspur Smart Group Angela Hartnett Blue Arrow Reid Reed Catering Recruitment Evolve Hospitality Collins, King and Associates Kevin Campbell Foundation Springboard Everton
This episode of Talking Hospitality explores a fundamental question: how do people actually learn at work? Regular host Timothy R Andrews takes a back seat on this one, with Tracey Rashid and Joe McDonnell taking the lead. They are joined by Steve Dineen, CEO of Fuse Universal, to challenge traditional approaches to training and development — particularly in fast-paced industries like hospitality. Steve shares how his early experience as a technical trainer led him to question why so much workplace learning fails to engage people. He explains why long-form, compliance-led training often misses the mark, and why modern learning needs to reflect how people behave outside of work. The conversation introduces the concept of “learning at the point of need” — accessing knowledge in the moment it’s required — and explores how platforms like YouTube and ChatGPT have reshaped expectations around learning. Steve also highlights the importance of capturing knowledge from the best people within an organisation and making it accessible to everyone. Combined with strong leadership and the right culture, this approach can improve onboarding, build confidence and ultimately support retention. This episode offers a practical perspective on how hospitality businesses can rethink learning to better support their teams and performance. 📌 Show Notes In this episode we discuss: Why traditional workplace training often fails The concept of “point of need” learning Bite-sized vs long-form learning Learning behaviours influenced by YouTube and ChatGPT Capturing knowledge from top performers Improving onboarding and reducing time to competence The link between learning, confidence and retention The role of leadership in driving engagement AI and inclusivity in learning design 💡 Key Takeaways 1. Most training fails because it doesn’t fit reality Frontline teams don’t have time or patience for long, rigid courses. 2. Learning should happen when it’s needed “Point of need” learning is more effective than trying to store knowledge in advance. 3. People learn like consumers now YouTube, Google and ChatGPT have reset expectations for speed and accessibility. 4. Knowledge already exists inside your business The challenge is capturing it and making it accessible to everyone. 5. Leadership drives learning culture Engagement increases when managers actively participate and promote learning. 6. Confidence is the real outcome When people feel capable in their role, performance and retention improve. Links referenced in this episode: www.fuseuniversal.com Steve Dineen on LinkedIn
This bonus episode of Talking Hospitality , recorded live at Confex 2026, explores one of the most misunderstood roles in the industry: human resources. Timothy R Andrews speaks with Jonathan Napier , HR Director at the Jumeirah Carlton Tower and a volunteer advocate for HR in Hospitality , a non-profit network dedicated to championing people professionals across the sector. Jonathan shares what HR actually does inside hospitality businesses — and why the function is far more than hiring, payroll or policies. At its heart, HR is about supporting people, developing talent and ensuring teams have the guidance and structure they need to succeed. The conversation also explores the work of HR in Hospitality, a volunteer-led organisation that has spent three decades bringing HR professionals together through events, education and networking. Jonathan explains why advocacy for HR as a career matters, why operational experience is invaluable for future HR leaders, and how hospitality offers career progression without the traditional academic route. The episode also tackles one of the most talked-about topics in business today: AI. Jonathan shares why technology won’t replace HR, but why professionals who understand AI will have a powerful advantage in the future. At its core, this episode is about people — and the individuals working behind the scenes to support the teams that keep hospitality running. Show Notes In this episode we discuss: What HR actually does in hospitality businesses Why HR is often misunderstood within organisations The role of HR in Hospitality , a volunteer advocacy network Supporting HR professionals through education, networking and industry events Why operational experience makes better HR leaders Hospitality as a career without traditional academic barriers The future of HR in a world influenced by AI Why technology should support HR — not replace it Key Takeaways 1. HR is fundamentally about people At its core, the role is to guide, support and protect employees while helping organisations operate effectively. 2. HR has evolved significantly What once focused mainly on payroll and administration has become a strategic function that supports culture, development and business performance. 3. HR in Hospitality advocates for the profession The volunteer-led organisation brings HR professionals together through learning events, industry collaboration and recognition programmes. 4. Operational experience strengthens HR leaders Jonathan argues that HR professionals who have worked in frontline hospitality roles often communicate more effectively with operational teams. 5. Hospitality offers real career progression Unlike many industries, hospitality allows people to build senior careers without traditional academic pathways. 6. AI will change HR — but not replace it Technology will streamline administrative tasks, allowing HR professionals to spend more time supporting people. Companies mentioned in this episode: MMG Events Jumeirah Cotton Tower HR in Hospitality Graphic Kitchen HJ UK Hospitality Jobs UK NMG Events
This bonus episode of Talking Hospitality is recorded live at Confex in London and shines a light on an unusual but powerful initiative bringing the industry together. Timothy R Andrews sits down with Paul Gilley , founder of the London Hospitality Festival, to discuss Hospitality Fight Night — an event that takes hospitality professionals with no boxing experience and puts them through a 12-week training journey before stepping into the ring in front of hundreds of industry peers. But this event isn’t really about boxing. It’s about resilience, wellbeing, confidence and community. Participants train together, build friendships and challenge themselves in ways many never expected. The evening itself becomes a celebration of the industry, with leaders and colleagues gathering to support the fighters and raise funds for Hospitality Action , the charity that supports hospitality workers in times of crisis. Paul also shares the wider story behind the London Hospitality Festival — an event that has grown over nearly two decades to bring thousands of hospitality professionals together through sport, connection and shared purpose. This episode is a reminder that hospitality is at its best when people come together, support one another and invest in the wellbeing of the industry. Show Notes: In this episode we discuss: The idea behind Hospitality Fight Night Why hospitality professionals are stepping into the boxing ring The 12-week training journey participants go through Confidence, fitness and personal development through sport The role of community and camaraderie in hospitality Raising funds for Hospitality Action The story behind the London Hospitality Festival Why wellbeing and looking after people matters more than ever in hospitality Key Takeaways: 1. Hospitality Fight Night is about the journey, not the boxing Participants train for twelve weeks, building confidence, resilience and friendships along the way. 2. Community is one of hospitality’s greatest strengths Events like this remind people that the sector works best when it comes together. 3. Personal growth can come from unexpected places Many participants start with no boxing experience but finish with new skills and confidence. 4. Charity remains at the heart of the industry Funds raised from the event support Hospitality Action , helping hospitality workers when they need it most. 5. Sport has long been a connector in hospitality The event builds on the legacy of the London Hospitality Festival , which brings thousands of professionals together each year. 6. Wellbeing is now central to leadership in hospitality Paul reflects on how the industry has shifted towards caring more about people, culture and mental health. Paul Gilley explains Hospitality Fight Night, where hospitality professionals train for 12 weeks to step into the ring and raise money for Hospitality Action. Links referenced in this episode: hospitalityaction hospitalityfightnight paulgilly hospitalityjobsuk hjuk graphickitchen mmgevents
Why does hospitality need a VAT cut, and what difference could it make to UK pubs and restaurants? Operator and campaigner Andy Lennox joins Timothy R Andrews to explore hospitality VAT, business rates and what needs to change so businesses can invest, support their teams and grow. Recorded at the Old Thatch pub in Dorset, Andy explains why busy venues can still struggle to make a profit. From rising energy bills and rents to squeezed margins, he shares the pressures behind the calls for hospitality tax reform. The conversation explores: The case for a hospitality VAT cut , and why Andy believes it would help operators reinvest. Business rates and rising costs , and why a full pub doesn’t necessarily mean a profitable business. The Wonky Table campaign , including the “no Labour MPs” stickers and how operators get their concerns heard. Leadership, pricing and accountability , and whether tax reform alone can deliver lasting change. Andy also shares lessons from building Koh Thai, launching Nusara and growing a pub portfolio, including his experience of private equity ownership. For hospitality owners, operators and leaders, this is a discussion about making the numbers work while building businesses people want to work in and visit. This conversation explores the case for reducing hospitality VAT and the pressures behind calls for reform. Discover more episodes and join The Handover , our newsletter for hospitality professionals, at Talking Hospitality .
This episode explores what actually makes apprenticeships successful in hospitality — and why commitment from employers matters more than funding or frameworks. Timothy R Andrews and Joe McDonnell are joined by Neil Gander and Lucy Grant-Evans from Electric Mayonnaise , who share their experience of delivering apprenticeships as part of a wider learning and development approach. The conversation looks at why apprenticeships fail when they’re treated as a tick-box exercise, how over-promotion creates leadership gaps, and why many managers are expected to lead teams without ever being taught how. Neil and Lucy explain why taking training into the business, using project-based learning, and genuinely supporting learners leads to better outcomes for both people and organisations. This is a practical episode for hospitality employers who want apprenticeships to improve retention, build stronger leaders, and protect their employer brand. In this episode, we discuss: What makes apprenticeships succeed in hospitality Why employer commitment is the deciding factor Apprenticeships as part of a wider L&D strategy Over-promotion and leadership without training Supporting learners beyond “free training” Project-based learning that adds real business value Apprenticeships for managers, not just new starters Reducing stigma around the word “apprenticeship” Takeaways Apprenticeships succeed when employers stay involved Learners need support, not just enrolment. Funding doesn’t replace leadership Even fully funded programmes fail without day-to-day encouragement. Many hospitality managers are promoted without training Apprenticeships help close critical leadership gaps. Learning works best inside the business On-site workshops and real projects drive better results. A failed apprenticeship damages employer brand Broken promises lead to disengagement and turnover. Reframing apprenticeships removes resistance Positioning them as development programmes increases buy-in. Links referenced in this episode: electricmayonnaise.co.uk
This episode explores why hospitality continues to lose people, skills and funding — and what can actually be done about it. Timothy R Andrews is joined by Vicky Glover , Founder of Appetite 4 Apprenticeships , for a clear, practical conversation about apprenticeships, retention and the realities facing hospitality employers. Vicky explains how the apprenticeship levy works, why billions of pounds go unused every year, and how large organisations can legally gift funding to SMEs that desperately need training support. The discussion covers why 43% of hospitality workers leave within their first three months, how poor onboarding damages the industry’s reputation, and why apprenticeships are often misunderstood or badly implemented. The episode also looks at social mobility, diversity and long-term career progression — challenging the idea that apprenticeships are only for entry-level roles. From sole traders to multi-site operators, this conversation breaks down how apprenticeships can be used to retain people, reduce costs, and build stronger teams when budgets are under pressure. This is a practical episode for owners, operators and leaders who want their people to stay — but aren’t sure where to start. In this episode, we discuss: Why £3.3bn in apprenticeship funding goes back to government unused How the apprenticeship levy actually works Why 43% of hospitality workers leave within three months Apprenticeships as a retention and engagement tool Gifting levy funding from large businesses to SMEs Choosing the right training provider for your operation Apprenticeships for existing staff, not just new starters Cost savings, National Insurance relief and funding benefits Social mobility and widening access to hospitality careers Why onboarding is as important as guest experience Takeaways: Hospitality is losing people early — and fast 43% of workers leave within three months, often due to poor onboarding and lack of development. Billions in training funding go unused Apprenticeship levy money expires if it isn’t spent — and most businesses don’t realise it. Apprenticeships aren’t just for school leavers They work for supervisors, managers and existing team members at every level. SMEs can access levy funding they don’t pay into Large organisations can gift unused levy to smaller operators. Retention improves when people feel invested in Apprenticeships create structure, progression and loyalty. Hospitality needs to sell itself better The industry offers real careers, but fails the “parent test” far too often. Organisations & Links Mentioned UKs Largest Hospitality Survey 2025 Appetite 4 Apprenticeships Hospitality Jobs UK Graphic Kitchen Only A Pavement Away Rio Ferdinand Foundation Crisis Marstons HMRC People Timothy R Andrews Vicky Glover Tracey Rashid Joe McDonnell Dawn Lawrence Paul Fellows Nick Clover Hosts: Timothy R Andrews Tracey Rashid Joe McDonnell Guest: Vicky Glover – Founder, Appetite for Apprenticeships hospitality apprenticeships, apprenticeship levy hospitality, hospitality staff retention, hospitality training funding, apprenticeships SMEs hospitality, hospitality onboarding, hospitality careers, Talking Hospitality podcast
This remastered bonus episode revisits a powerful conversation first recorded in 2020, where a walk up a mountain becomes a turning point for life and career. Hosts Timothy R Andrews and Sarah Kettel are joined by events professional and author Paul Cook , who shares the story of climbing Mount Kilimanjaro — and how the experience fundamentally changes how he sees work, purpose and success. What begins as a casual decision made in a pub quickly becomes a physically demanding and emotionally revealing journey. As Paul climbs higher, everyday noise falls away. Material concerns lose their importance. Trust, humility and teamwork come to the forefront — particularly through the guidance and care of the local crew and porters who make the climb possible. Through exhaustion, fear and vulnerability on summit night, Paul reaches a moment of clarity that stays with him long after he comes back down the mountain. The episode explores career change, respect for unseen roles, and the courage it takes to walk away from work that no longer feels right. This is a reflective, human story about slowing down, listening properly, and realising when it’s time to choose a different path. In this episode, we explore: Why Paul agrees to climb Mount Kilimanjaro without expecting it to change anything Preparing physically and mentally for a climb of this scale Trusting experts when you’re out of your depth The role of guides and porters — and respect for invisible labour Summit night, altitude sickness and mental shutdown Reaching the top and experiencing clarity rather than celebration Returning home with a changed perspective on work and life Making the decision to leave a career that no longer fits Hosts: Timothy R Andrews Sarah Kettel Guest: Paul Cook — Events professional and author Takeaways: Sometimes clarity only comes when noise disappears Stepping away from routine creates space to think differently. Trust matters when you don’t know what you’re doing Listening to experts can be the difference between success and failure. Invisible roles carry enormous responsibility The people behind the scenes often make everything possible. Physical challenge exposes emotional truth Fatigue strips away ego, certainty and pretence. Not all success is about pushing through Sometimes it’s about recognising when to step away. Loving what you do matters more than staying comfortable If something no longer fits, leaving can be the healthiest choice. Links referenced in this episode: HospitalityJobs UK Graphic Kitchen Companies mentioned in this episode: Planet Planit
This Christmas special explores what it really takes to get through the festive season while working in hospitality. The Talking Hospitality hosts come together for an open, honest conversation about pressure, resilience, wellbeing and community at one of the most demanding times of the year. The episode blends humour and reflection with serious discussion around mental health, sobriety, burnout and support. It features contributions from the Hospitality Choir in support of Hospitality Action, alongside practical guidance and resources shared by Kelly’s Cause for anyone struggling during the festive period. Rather than pretending Christmas is easy, this episode acknowledges the reality of long hours, emotional labour and exhaustion — while offering reassurance, perspective and practical support. It’s a reminder that you’re not weak for finding this time hard, and you’re not alone in getting through it. Show Notes: The realities of working through Christmas in hospitality Why festive pressure hits hospitality teams differently Mental health, anxiety and recognising when support is needed Sobriety, self-care and celebrating in different ways The Hospitality Choir’s Christmas single supporting Hospitality Action Support available through Kelly’s Cause during the festive period Practical mental health resources available 24/7 over Christmas Leadership, responsibility and looking ahead to the new year Featured contributors & organisations: The Talking Hospitality hosts Hospitality Choir – Always Open at Christmas Hospitality Action Kelly’s Cause Samaritans, Shout & NHS mental health services Big Thank You to our sponsors: Hospitality Jobs UK Graphic Kitchen Piss'd Game Links referenced in this episode: https://thehospitalitychoir.org/ kellyscause.com Tech on Toast Podcast We Recover Loudly Hospitality Action Companies & Individuals mentioned in this episode: Cadbury Greene King Phil Street Jeff Black Mecca Ibrahim Dawn Lawrence
What does leadership look like when you’re raising children on your own, running a business, and carrying responsibilities that don’t switch off at 5pm? In this episode, Dawn Lawrence, Founder and CEO of Hospitality Jobs UK, shares a deeply honest account of building a career while navigating single parenthood, financial pressure, judgment, and self-doubt. Dawn reflects on leaving school at 16, finding confidence through hospitality, rising into senior corporate roles, and ultimately setting up her own recruitment business as a single mum. She speaks openly about the moments of struggle, the fear of being judged, and the turning point that came from asking for help. Throughout the conversation, one message runs consistently through it all: success isn’t about perfection — it’s about resilience, priorities, and the quality of time we give to the people who matter most. This episode is a powerful reminder that leadership isn’t always loud or polished. Sometimes it’s about keeping going, making hard choices, and doing the best you can with what you have. Show Notes In this episode, we discuss: Dawn Lawrence’s journey from leaving school at 16 to founding Hospitality Jobs UK The realities of single parenthood while leading teams and businesses Why asking for help is not weakness, but leadership The pressure single parents feel at work — and why so many hide it Quality vs quantity when it comes to time with children Flexible working, trust, and transparency in modern workplaces How adversity shaped Dawn’s leadership style Key Takeaways: Leadership and parenting are not separate skills The ability to prioritise, adapt, and stay resilient shows up in both roles — often at the same time. Quality time matters more than hours logged Children remember presence, not perfection. Small, meaningful moments leave lasting impact. Asking for help changes everything Dawn’s biggest turning point came when she stopped carrying everything alone. Many single parents hide their reality at work Fear of judgment still shapes behaviour, especially for women in leadership roles. Flexible working unlocks talent, not excuses When people are trusted, they perform better — and stay longer. Resilience is built through lived experience Some of the strongest leaders are shaped quietly, through necessity rather than choice. Guest: Dawn Lawrence — Founder & CEO, Hospitality Jobs UK Hosts: Timothy R Andrews & Joe McDonnell
Branding in hospitality isn’t a logo exercise — it’s the feeling people carry with them when they walk out the door. In this episode, Sachin Parmar and Sanj Naha from Graphic Kitchen join us to unpack what great branding really looks like in restaurants, hotels and bars. We explore everything from menu design and technology to TripAdvisor strategy, toilets (yes, really), and why consistency is the quiet power behind long-term success. You’ll hear how consumer expectations have shifted, why the “experience” starts long before a guest arrives, and how reviews influence footfall more than most operators realise. Sachin and Sanj share hard-won advice on building a brand with purpose, leveraging tech to get bums on seats, and using online reputation to drive revenue, team morale, and guest loyalty. If you’ve ever wondered how to keep guests coming back, or how to cut through the noise in a crowded market, this episode will give you the clarity — and the challenge — to rethink your brand from the foundations up. Takeaways: Branding isn’t just about flashy logos; it’s about creating a feeling that resonates with customers. To keep guests coming back, restaurants must focus on delivering a consistent experience that meets high expectations. Tripadvisor still plays a crucial role in restaurant visibility, influencing where customers choose to eat. Understanding your restaurant's brand means ensuring every aspect, from decor to service, aligns with your core values. The key to effective branding is creating memorable moments that resonate with guests and reflect your restaurant's personality. Investing in branding is essential; don’t skimp on the elements that will ensure long-term success and customer loyalty. Companies mentioned in this episode: Graphic Kitchen Gousto HelloFresh TripAdvisor Drake and Morgan Taj Mahal
In this episode of Talking Hospitality , Timothy R Andrews and Joe McDonnell are joined by Olajide Alabi , one of the UK’s most engaging voices in Equality, Diversity & Inclusion — and Co-Founder of SISU, the People Experience Agency . Olajide breaks down what EDI really means in practice: how inclusion starts with belonging and psychological safety, why focusing on diversity alone misses the point, and what real leadership looks like when it’s human-centred and curious. In this episode: Why inclusion and equity matter more than diversity targets The dangers of “tick-box” EDI approaches How psychological safety transforms culture and performance Why representation at the top still matters — and how to get there The business benefits of empathy, curiosity, and storytelling Companies mentioned in this episode: TGI Fridays SISU Graphic Kitchen
In this very special audio-only bonus edition of Talking Hospitality (you won’t find it on YouTube), host Timothy R Andrews is joined once again by Tracey Rashid , returning to the mic for an inspiring conversation with Mex Ibrahim , co-founder of Women in the Food Industry . Mex shares how her organisation shines a spotlight on the stories and successes of women across every corner of the food world — from chefs and producers to entrepreneurs and policy leaders. She discusses the barriers women still face in hospitality, the power of visibility and storytelling, and why collaboration — not competition — is key to real progress. This episode also explores: The stories behind women like Asma Khan , Emma Heal (Lucky Saint), and Ramona Hazan (Ramona’s Kitchen) The importance of female leadership and allyship from men How women can support each other through community, mentorship, and confidence-building A must-listen for anyone passionate about equality, representation, and creating lasting change across our industry. Takeaways: 1. Visibility drives change You can’t be what you can’t see. Sharing women’s stories across every area of hospitality helps others believe leadership and entrepreneurship are within reach — not reserved for a select few. 2. Collaboration beats competition Progress happens when women support one another and when men step up as allies. It’s about shared goals, not rivalries. 3. Real barriers need practical fixes Long hours, childcare challenges, and menopause support aren’t abstract debates — they’re workplace realities that demand flexibility, empathy, and policy change. 4. Ask, connect, and be bold From Andi Oliver to Emma Heal, the most successful women didn’t wait for permission — they reached out, asked for help, and built networks that lifted others up too. Companies & People mentioned in this episode: Women in the Food Industry Lucky Saint Ramona's Kitchen Tesco Asma Khan Andi Oliver Great British Chefs Links referenced in this episode: womeninthefoodindustry.com talkinghospitality.com Contact Mex via her Linkedin here
In this episode, we’re joined by Vince Kelly , manager of the Mayor’s Hospitality Skills Academy at Westminster Kingsway College, to talk about one of the biggest challenges facing the industry today — the skills gap. With 30 years’ experience as a chef and lecturer, Vince has seen the talent pipeline shrink first-hand. He shares how the Hospitality Skills Passport — a new initiative being developed in collaboration with UKHospitality, Springboard, and DWP — could revolutionise how people enter and progress within the sector. We explore the importance of standardising entry-level training, why mentorship matters, and how colleges, employers, and government need to work together to professionalise hospitality careers in the UK. It’s a must-listen for employers, educators, and anyone passionate about shaping the future of hospitality talent. Takeaways: Vince Kelly shares his extensive background as a chef and educator, emphasizing the importance of practical experience in hospitality education. There's a significant skills gap in the hospitality industry, with a pressing need for skilled workers to fill various roles. The hospitality skills passport is a new initiative aiming to standardize training and ensure that workers are job-ready, focusing on both front and back-of-house skills. Vince discusses the importance of mentorship and on-the-job training, stating that 70% of learning should occur in the workplace for effective skill development. The podcast highlights the diverse career paths available in hospitality, encouraging listeners to view it as a serious profession rather than just a part-time gig. Networking and collaboration among industry professionals are crucial for creating a supportive community that helps address the challenges faced by the hospitality sector. Links referenced in this episode: talkinghospitality.com graphic kitchen leisure jobs ccc westminster Companies mentioned in this episode: Westminster Kingsway College CCC Westminster Mayor's Hospitality Skills Academy UK Hospitality DWP Graphic Kitchen Leisure Jobs
In this episode, we tackle one of the most avoided topics in hospitality: tax. Whether you're self-employed, running a growing business, or just trying to make sense of payroll and forecasting, this conversation with Sema Ziler of Elan Tax is packed with straight-talking advice and practical insight. Sema joins Timothy and Joe to share what every hospitality professional should know about staying compliant, planning ahead, and avoiding costly mistakes — from inheritance tax and payroll penalties to the realities of managing cash flow We also explore what separates a good accountant from a bad one, and why proactive financial advice is often the difference between growth and stress. It’s not just about tax returns — it’s about protecting your future. Plus, we sprinkle in some fun anecdotes about the common pitfalls and red flags that can signal it's time to call in the experts. Get ready for a light-hearted but informative chat that might just make tax season a little less taxing! 👥 Supported by our brand partners: Graphic Kitchen – helping hospitality brands stand out through creative storytelling Leisure Jobs – connecting top talent with the best opportunities in hospitality Takeaways: Sema Ziler from Elan Tax emphasizes how important tax mitigation is for hospitality businesses, potentially halving your tax bill. Understanding the basics of inheritance tax planning can save a business owner a ton of money, making cash flow management vital. Getting a dedicated accountant helps take the stress out of payroll and compliance, allowing business owners to focus on what they love. Proactive accountants can be game-changers for small businesses, keeping you informed about important deadlines and paperwork needed. To contact Sema directly please contact her on: sema.ziler@elantax.com quoting "Talking Hospitality" Links referenced in this episode: Talking Hospitality Elan Tax Companies mentioned in this episode: Elan Tax Graphic Kitchen Leisurejobs HMRC
What does it mean to reconnect with your culture through food — and why are so many people in hospitality paying attention to Sri Lankan cuisine right now? In this episode, we speak with Ranji Thangiah , co-founder of the Sri Lankan Culture Collective , about the personal journey that led her to start documenting recipes, stories, and memories after the loss of her father. What began as a way to process grief has grown into a powerful platform celebrating Sri Lankan identity in the UK — through food, conversation, and community. We reflect on the growing visibility of Sri Lankan food in the mainstream, the importance of distinguishing it from broader South Asian cuisine, and the role of supper clubs and independent producers in shaping the next wave of culinary leadership. This conversation explores culture, belonging, heritage, and why food can be a powerful way to preserve what matters — especially when it’s at risk of being forgotten. https://tootingmama.com/about-tooting-mama/
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