Med Spa CEO

Can you build a highly profitable business without losing the purpose and service that inspired you to start it? In this episode, I sit down with Meliza Mokrani, founder of WORTHY Self-Care Studio, WORTHY Breath & Body, and WORTHY The Agency. Meliza shares how she built a seven-figure wellness business centered on accessibility, hospitality, and service. We talk about the systems that create a more consistent consult experience, build an operation that can serve more people, and connect your offers to what your clients actually want, while discussing the revenue potential of recurring memberships. Tune in to learn how to grow your business while staying deeply connected to your mission, values, and the people you serve. HIGHLIGHTS Meet Meliza Mokrani, founder of WORTHY Self-Care Studio, WORTHY Breath & Body, and WORTHY The Agency. How Meliza built Worthy around accessibility, service, and hospitality. Why becoming the bottleneck can limit your business's ability to grow. The systems to create a more consistent and comprehensive client experience. How to give clients what they want while still addressing what they need. How hospitality can shape a more intentional client experience. How storytelling can help you build trust with your clients. The revenue opportunity Meliza sees in recurring memberships. What it takes to stay committed to your vision when other people question it. RESOURCES + LINKS Learn more about WORTHY Breath & Body HERE - https://worthybreathandbody.com/ Learn more about WORTHY Self-Care Studio HERE - https://worthyselfcare.com/ Learn more about WORTHY The Agency HERE - http://www.worthytheagency.com/ Build a signature package with Ask Heather AI - https://heatherterveen.com/build/ Create your own signature menu using Ask Heather AI - watch how HERE! Turn every consult into a 10K sale with Heather AI ! Learn more about The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com Meliza: @melizamokrani WORTHY Breath & Body: @worthybreathbody WORTHY Self-Care Studio: @becauseyouareworthy

Are you offering too many services, second-guessing your decisions, or struggling to clearly communicate the value of what you sell? In this episode, I sit down with Amy Kimmig, founder of Aesthetic AF, to talk about the shifts that helped her simplify her business, strengthen her leadership, and create a clearer path for clients to invest in higher-value solutions. We dive into why having more services can create complexity, how to turn a complicated menu into clear programs built around the problems you solve, and how greater clarity can help your team sell with more confidence. Tune in to learn how to trust yourself when making major business decisions, recognize when it’s time to stop playing small, and go all in on the vision you have for your business. HIGHLIGHTS Meet Amy Kimmig, Founder of Aesthetic AF and licensed esthetician with 27 years of experience. Why simplifying your service menu can create a clearer path for clients. How to shift from selling individual treatments to solving bigger client problems. The benefits of creating clear, higher-value programs your team can confidently communicate. What simplifying your menu can reveal about your business and growth opportunities. How greater clarity can strengthen team confidence and help clients understand the solutions you offer. Why trusting yourself matters when making major business and leadership decisions. Lessons for going all in on the business you actually want to build. RESOURCES + LINKS Learn more about Aesthetic AF - https://www.aesthetic-af.com/ Join The Med Spa Advantage - https://heatherterveen.com/join Build a signature package with Ask Heather AI - https://heatherterveen.com/build/ Create your own signature menu using Ask Heather AI - watch how HERE! Turn every consult into a 10K sale with Heather AI ! Learn more about The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com Amy: @amykimmigcarey Aesthetic AF: @aestheticaf.denver

Are you waiting for the results to prove that you’re ready to become the CEO you want to be? In Part 2 of the Stop Playing Small series, I break down the identity shift needed to build a bigger business and the Audacity Principle, the willingness to claim the identity you’re becoming before the evidence exists. I also guide you through a Future Self Download to start making decisions as the version of you who already has what you want. Plus, I share a client example and four questions to help you claim the identity first and let the evidence follow. Get ready to have the audacity to claim the identity before the evidence catches up. HIGHLIGHTS The Audacity Principle and how to develop it. How the Upper Limit Problem can keep you stuck at the same level. A client example of using audacity to build a premium practice in a small market. The Future Self Download for making decisions as the CEO you’re becoming. Why investing in yourself can expand your capacity for bigger success. Four questions to help you claim the identity and take action as your future self. RESOURCES + LINKS Build a signature package with Ask Heather AI - https://heatherterveen.com/build/ Create your own signature menu using Ask Heather AI - watch how HERE! Turn every consult into a 10K sale with Heather AI ! Learn more about The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

Are you waiting for more confidence, proof, or permission before you let yourself think bigger? In this episode, I break down why waiting for validation, confidence, or proof keeps practice owners stuck playing small. I share how this mindset influences your pricing, visibility, revenue goals, team decisions, and willingness to say no, and why setbacks are often part of becoming the leader capable of creating the result you want. Tune in to learn how to dream beyond what feels realistic, build the emotional fuel to pursue it, and decide what going big looks like for you. HIGHLIGHTS Why there’s no roadmap or certification for becoming a successful CEO. How a big dream creates the desire and fuel to take action. What my husband’s baseball journey taught me about pursuing a big vision. Where playing small shows up in pricing, visibility, revenue, and team decisions. Why setbacks don’t mean your bigger goal is wrong. Four questions to help you stop shrinking your vision and decide to go big. RESOURCES + LINKS Build a signature package with Ask Heather AI - https://heatherterveen.com/build/ Create your own signature menu using Ask Heather AI - watch how HERE! Turn every consult into a 10K sale with Heather AI ! Learn more about The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

Are you unknowingly becoming the ceiling of your med spa’s growth? Your team, patients, pricing, and business decisions are all influenced by the level of certainty you bring as a leader. In this episode, I break down how hesitation around selling, pricing, visibility, and leadership can limit your conversions, positioning, profit, and growth. I share the shift from being an excellent provider to becoming a trusted authority and why confidently recommending what you believe will help your patients is part of leadership, not being pushy. Tune in to identify where hesitation may be holding your business back and become the chief believer your business needs. HIGHLIGHTS Why you as the owner are the thermostat of the practice. How your certainty shapes your team, patients, and business. The hidden beliefs that create hesitation in leadership. Why hesitation is communication, not neutrality. The shift from excellent provider to trusted authority. How certainty influences perceived value and patient decisions. Why selling is the bridge between staying stuck and getting results. RESOURCES + LINKS Build a signature package with Ask Heather AI - https://heatherterveen.com/build/ Create your own signature menu using Ask Heather AI - watch how HERE! Turn every consult into a 10K sale with Heather AI ! Learn more about The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

Do patients see your med spa as truly different, or just another option to compare on price? In this episode, I break down the commodity med spa problem and why personalized care, patient education, and customized treatments aren't enough to create differentiation. I share how copying competitors, relying on discounts, and building a menu around one-off services can make your practice easier to price shop. Tune in to learn how to create a unique position, proprietary offers, and a category-of-one experience that makes your med spa stand out for something more than price. HIGHLIGHTS The signs your med spa has become a commodity. Why “personalized care” isn’t real differentiation. How copying competitors makes you easier to price shop. The problem with building your menu around one-off services. Why competing on price requires a completely different business model. How a proprietary menu helps you become a category of one. What Drybar and FedEx can teach you about positioning. RESOURCES + LINKS Build a signature package with Ask Heather AI - https://heatherterveen.com/build/ Create your own signature menu using Ask Heather AI - watch how HERE! Turn every consult into a 10K sale with Heather AI ! Learn more about The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

Is your med spa busy and growing revenue, but still not as profitable as it should be? In this episode, I break down how activity can look like leverage and revenue can look like profitability, and why the strongest practices are intentionally designed around positioning, operational simplicity, and real business assets. I share how signature menus, proprietary frameworks, strategic decision filters, and intellectual property create differentiation and make your business more valuable over time. Tune in to identify what's strengthening your business model, what's creating operational drag, and what needs to go. HIGHLIGHTS The Skin Socialite lesson that changed how I think about business models. Why adding devices, services, and memberships creates operational drag instead of profit. The difference between generating revenue and building a strategically strong business. Why predictable revenue doesn't always mean profitable revenue. The "overstuffed closet" problem inside your practice. The business assets that strengthen your positioning and long-term value. The decision filters that help you determine what actually belongs in your business. RESOURCES + LINKS Check out what Ask Heather AI can do HERE ! Create your own signature menu using Ask Heather AI - watch how HERE! Turn every consult into a 10K sale with Heather AI ! Learn more about The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

Are you solving the wrong problem in your med spa? When something isn't working, it's easy to blame the offer, the leads, or your team before you actually diagnose what's happening. In this episode, I break down the framework I use to separate data from drama, identify the real operational problem, and make clearer decisions without getting pulled into the emotional rollercoaster of running a business. I share how to recognize whether you're dealing with a volume, execution, conversion, or expectation problem, and why average ticket value and lifetime customer value are key levers for growth. Tune in to learn how to diagnose first, make smarter decisions, and fix what's actually holding your growth back. HIGHLIGHTS The question that can shift you from a reactive leader to a strategic CEO. How to separate data from drama when something isn't working. Why a bad week isn't enough data to make a major business decision. How to tell the difference between a sales problem and a volume problem. Why cold traffic leads aren't necessarily bad leads. How referral leads differ from leads coming through paid advertising. How to diagnose team performance when you lack visibility into what's happening during consults. Why average ticket value and lifetime customer value are key growth levers. The operational questions to ask when your business isn't getting the results you want. RESOURCES + LINKS Create your own signature menu using Ask Heather AI - watch how HERE! Turn every consult into a 10K sale with Heather AI ! Learn more about The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

Think adding more services, specialties, and technology is the fastest way to grow your med spa? It could actually be scattering your revenue, stretching your resources, and making it harder to scale. In this episode, I break down why the businesses that scale aren't the ones with the most options, but the ones with the clearest identity. I talk about how to use edited focus to identify what's driving your revenue, what's taking up valuable space, and what you may need to let go of so you can become known for what you do exceptionally well. Tune in to find out which offers deserve your focus, which ones are diluting your growth, and what to do instead. HIGHLIGHTS Why more services can create dilution instead of expansion. The "edited focus" approach to identifying what's creating revenue. What med spas can learn from Fox Restaurant Concepts. How adding more services dilutes your focus and positioning. The questions you should ask before adding anything new. How Amazon mastered one thing before becoming the "everything store." How Tommy Jo expanded while maintaining a clear identity. RESOURCES + LINKS Create your own signature menu using Ask Heather AI - watch how HERE! Turn every consult into a 10K sale with Heather AI ! Learn more about The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

I'm back - recording from a parking lot in Anaheim between softball games, which turns out to be exactly the point. After several months away, I'm telling you about the season that pulled me out of the business, what I refused to let stop while I was gone, and why my clients never felt a thing. If life has ever demanded more of you than your business could spare, this is the playbook: know which activities actually move revenue and client experience, protect those, and delete, delay, delegate or simplify everything else. HIGHLIGHTS - Why I paused the podcast, and what putting people first actually looked like - Simplicity scales, complexity fails - the year I had to live it instead of teach it - The handful of non-negotiables I protected: my email list, my paid traffic and funnels, and the quality my clients were paying for - How a library of nearly 300 episodes kept serving you while I wasn't recording anything new - The better question when life gets hard: not "how do I keep doing everything?" but "what absolutely cannot stop?" - Where AI carried the mental load - and why I still hired a human and won't automate my coaching - Building a business that withstands real life, without pretending it will be perfect Timestamps 02:20 Why the podcast paused 03:48 Simplicity scales, complexity fails 04:22 The non-negotiables I protected 05:12 Leaning on an evergreen content library 05:43 Ask what absolutely cannot stop 06:23 Where AI actually helped 11:16 Building a business that withstands real life RESOURCES + LINKS Create your own signature menu using Ask Heather AI - watch how HERE! Turn every consult into a 10K sale wit h Heather AI! Learn more about The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

When your top provider resists structure but brings in big revenue, what do you do? In this Coaching Hotline episode, I break down how to protect your practice without losing your leadership edge. I talk about rental salon energy, sticky patients, how to build team confidence around cross-recommending services and how to keep your signature offers fresh all year without constantly reinventing your menu. Get ready to lead with clarity, set the standard, and build a business that doesn't hinge on one person's personality. HIGHLIGHTS How to handle a high-performing provider who resists structure. Why "rental salon energy" inside your clinic is a liability. How annual roadmaps and the CARES process increase patient stickiness. What to do when team members resist cross-recommending services. What to track to uncover misalignment and sales gaps quickly. How to keep your core packages fresh all year without constant new offers. Why repetition and documented results actually make selling easier over time. RESOURCES + LINKS Try Ask Heather AI for 30 Days HERE Apply for The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

Most Med Spa owners think their team needs more motivation when what they really need is clearer leadership. In this Coaching Hotline episode, I answer questions from Med Spa CEOs who want stronger consult performance, better retention, and more predictable revenue. I talk about why most consult breakdowns aren't a talent issue but a clarity issue, how observation and shadowing accelerate improvement faster than endless feedback, and what to track if you want your team actually to sell transformation. Tune in to learn how to build a confident, coachable team that sells with conviction and delivers better results. HIGHLIGHTS How to make shadowing a standard SOP so it feels like support, not a performance review. The mistake most owners make when training consultations. How to build recurring revenue without relying on low-ticket memberships. Why memberships should support your signature plans. The first metrics to track if you want better sales and retention. How to identify whether a team member needs support or isn't the right fit. RESOURCES + LINKS Try Ask Heather AI for 30 Days HERE Apply for The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

Most Med Spas are chasing more leads when the real growth opportunity is already sitting in their treatment rooms. In this episode, I break down the reason so many Med Spas stay busy but are not profitable. Your lifetime customer value is lower than it should be, and it's quietly capping your growth, your cash flow, and your capacity to scale. I share the 10 reasons this happens, from teams that don't know how to hold a long-term plan, to the absence of forecasting, to a culture that treats results like a "one-and-done" fix instead of an ongoing relationship. Tune in to learn how to turn one-off appointments into lifelong patient relationships that compound your results, revenue, and impact. HIGHLIGHTS Why lifetime customer value is the growth lever in your business. How failing to hold an annual roadmap erodes results and revenue. How forecasting creates predictable revenue. Why promos fall flat when they aren't connected to patients on your calendar. How "one-and-done" thinking caps both results and retention. Why your team struggles to recommend the next step. The key metrics you must track to increase patient value. How philosophy shapes patient behavior and buying decisions. Why your team must own lifetime customer value. RESOURCES + LINKS Try Ask Heather AI for 30 Days HERE Apply for The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

Are your injectors and estheticians acting like experts, or are they acting like customer service associates at a hardware store? In this episode, I share an "aha moment" from my home renovation that reveals why many MedSpa teams struggle to sell high-ticket plans. I share why your patients don't need order-takers, they need experts who hold the vision for their transformation, why "being nice" by under-recommending is actually unkind, how uncertainty in the consult erodes trust, and what it really takes to lead with conviction. Get ready to stop reacting to patient requests and start leading with the conviction of a premium interior designer. HIGHLIGHTS Why showing up like a "customer service associate" erodes trust and authority. What my interior designer taught me about "holding the line" on a vision. The 3 shifts that increase results and lifetime value. How forecasting and follow-up turn recommendations into real outcomes. Why premium patients want you to challenge them with what it really takes. How to build an annual roadmap instead of one-off recommendations. RESOURCES + LINKS Try Ask Heather AI for 30 Days HERE Apply for The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

The #1 person you need to sell to may not even be on your radar! Today, I unpack why leaders like you need to sell yourself first in order to see massive results. How you sell yourself transforms everything: your energy, your authority, your confidence, and more. This episode will give you the tools to stop second-guessing yourself, own what you do, and change the way you show up in 2026. If you're still not sold on yourself, here's how to go all-in on your team, your offer, and your vision! HIGHLIGHTS The #1 person you need to sell to in 2026. What happens when you sell yourself first vs. when you don't. How selling from self-belief changes the way you show up. Signs you're not actually sold on yourself (+ how to fix it). 5 areas you need to be sold on + why it matters. How to find where you still need to sell yourself. RESOURCES + LINKS Apply for The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

Generosity isn't something you earn after success. It's a decision that creates it. In this episode, I dive into one of the most powerful forces shaping your business, your leadership, and your experience of growth: generosity. Many leaders believe abundance will come once they hit a certain revenue milestone, but what I see over and over again is that scarcity shows up long before money ever becomes the real issue. I talk about how your beliefs around investing, paying others, pricing your work, and even receiving support directly impact how your business grows and how it feels to run it. When you decide to experience generosity now, abundance stops being something you chase and starts becoming something you create. HIGHLIGHTS Why generosity is a decision, not a reward. How scarcity quietly shows up in leadership and business growth. The story that revealed a deeper issue around entitlement and value. How early financial hardship shaped my relationship with money. Why generosity benefits the giver more than the receiver. The difference between seeing expenses as costs versus investments. RESOURCES + LINKS Try Ask Heather AI for 30 Days HERE Apply for The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

Growth becomes simple when every part of your business is built to produce outcomes instead of chaos. In Part 3 of this series, I talk about turning ideas into infrastructure and ensuring that your marketing, consults, offers, and helping the right patients achieve outstanding results. I break down how to build signature menus around patient avatars, why named consults and annual plans anchor authority, and how to connect paid ads, organic content, guides, and events into one cohesive system. This framework is how you build an unshakeable foundation for growth in 2026 and beyond. HIGHLIGHTS Why outcomes are the backbone of every profitable business. Tips to design offers that guide patients from point A to point B. How signature plans and named consults build authority. Use annual plans and consults to reinforce expertise. Ways to connect front-end offers to back-end revenue systems. RESOURCES + LINKS Try Ask Heather AI for 30 Days HERE Apply for The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

If your clients aren't rebooking consistently, it's not a motivation problem… it's a systems problem. In this episode, I'm sharing a replay of a live training I taught in partnership with GlossGenius, where I broke down the 3 pillars of transformational client loyalty. We dive into how to move clients from one off appointments into long-term commitments, restructuring your menu around outcomes, and building an automated retention engine that works behind the scenes. I also share the CARES consultation framework, how to design a multi-million dollar menu built around solutions instead of services, and how automation can become your partner in driving rebooking, renewals, and long-term loyalty. Get ready to stop chasing rebookings and start leading with systems that make loyalty inevitable. HIGHLIGHTS The 3 pillars of transformational client loyalty. Why most consultations fail to create long-term commitment. The CARES framework that turns consults into annual plans. The sales psychology technique that increases plan and package buy-in. Automation is your partner in retention and rebooking. RESOURCES + LINKS Sign up to get a 2-week FREE trial of GlossGenius HERE Try Ask Heather AI for 30 Days HERE Apply for The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

If your growth still depends on referrals, inconsistent content, or hoping the premium client finds you, it's time to rethink how your marketing ecosystem is actually working. In this episode, I break down the 5 non-negotiable elements every Med Spa CEO needs in their marketing ecosystem to build trust, increase visibility, and create real demand without chasing trends or burning out. I talk about why we're in the middle of a trust recession, what that means for your patients' buying behavior, and how to trust-stack your marketing so you can confidently charge premium prices and stop worrying about fluctuations. HIGHLIGHTS Why 5 non-negotiables are required to build trust, visibility, and demand. The trust recession and how patient buying behavior is changing. Why word of mouth alone no longer supports scalable growth. How paid advertising creates consistent visibility in your market. Why a content hub is essential for authority and long-term growth. On demand conversion triggers that pre-sell your expertise and offers. How internal marketing maximizes the ROI of your lead. RESOURCES + LINKS Try Ask Heather AI for 30 Days HERE Apply for The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com

This episode is a behind-the-scenes look at how my entire business model has evolved and exactly how we are preparing to scale in 2026. After spending 2025 rebuilding my offer suite and marketing ecosystem from the ground up, this next chapter is all about visibility, leverage, and building a business that grows without requiring more of my time. I share my full marketing ecosystem, how each offer works together, how revenue streams have shifted, and what this means for how you can grow your own med spa or aesthetic business with clarity and confidence. HIGHLIGHTS Why 2025 was all about foundation, and why 2026 is about massive visibility. The reason I rebuilt my entire business model and offer suite. Why I chose a small and mighty team over scaling a giant sales organization. The three parts of the marketing ecosystem and how they work together. How tiny offers and lead magnets drive long-term growth and revenue. The biggest revenue shift from 2024 to 2025 and what it taught me. RESOURCES + LINKS Try Ask Heather AI for 30 Days HERE Apply for The Med Spa Advantage HERE FOLLOW Heather: @heatherterveen Website: heatherterveen.com