The Savvy Dentist

When the ads seem to fail, the real problem is usually the front desk, and it’s a costly blind spot for dental practice owners. In this episode, Dr Jesse Green walks through the three numbers that show where you lose dental patients, from the first enquiry to the appointment book, and how one practice doubled the patients in the chair without spending an extra cent on ads. If you are a dental practice owner spending money on marketing without knowing what it returns, you won’t want to miss this episode. In This Episode: 01:02 A practice spending $5000 a month on ads, and what one week of call tracking revealed 02:22 Why you can’t set a marketing budget without knowing your cost of acquisition 03:55 The three numbers to track before you spend another dollar on marketing 04:33 AI receptionists for after hours calls, plus the front desk basics that turn calls into bookings Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you’re a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program

Most patients have no way of judging the quality of your dentistry, so dental practice owners get judged on everything around it instead. In this episode, Dr Jesse Green sits down with Dan Monheit, Chief CX Thinker at Thinkerbell, to work through the psychology behind every decision your patients make, and the small, deliberate changes that make your practice the one they choose and return to. If you are a dental practice owner who wants patients to value your care as much as you do, you won’t want to miss this episode. In This Episode: 14:59 Why patients judge your dentistry by everything except the dentistry 17:42 Why patients remember the peaks and the ending, not the whole appointment 22:01 Effort bias: how showing the work behind a crown changes how the fee lands 29:20 The Eminem 8 Mile technique for defusing a patient’s concern before it surfaces 37:32 The bias Dan would pick above all others, and the toothpaste story behind it Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you’re a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Explore Dan Monheit’s BSci Bootcamp and use code SAVVY at checkout for 20% off Learn more about Thinkerbell Books mentioned: Nudge by Richard Thaler and Cass Sunstein, Predictably Irrational by Dan Ariely, and Alchemy: The Surprising Power of Ideas That Don’t Make Sense by Rory Sutherland Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

The four stages of dental practice growth are far more predictable than most owners realise, and so are the problems waiting inside each one. In this episode, Dr Jesse Green works through what it takes to grow a dental practice at every stage, from startup to growth to scaling up to preparing for exit. You will learn why a startup practice without retention systems is a leaky bucket you can never fill, and why crossing from profitable to scalable means becoming the world’s best trainer. If you are a dental practice owner who wants to know which stage of growth you are actually in and what to fix next, you won’t want to miss this episode. In This Episode: 00:25 The four stages every practice moves through, and why the problems at each one are predictable 01:27 The leaky bucket that keeps startup practices stuck in the hustle and grind cycle 02:40 Dentistry by day and business by night, the growth stage pattern that ends in burnout 05:49 The mindset shift into scalability: becoming the world's best trainer 08:49 What really drives your multiple, and the single point sensitivity that puts it at risk Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you're a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Social media keeps declaring word of mouth marketing slow and inefficient. In this episode, Dr Jesse Green makes the opposite case, and lays out the four step ESAR framework for patient referrals in your dental practice: the same system behind several multi-seven figure practices he helped grow with zero advertising spend. He also explains how external marketing adds new patients while referral marketing multiplies your patient numbers, and what that does to your cost of acquisition. If you are a dental practice owner who wants to grow without lifting your ad spend, you won't want to miss this episode. In This Episode: 01:38 The four step ESAR framework behind every referral 02:03 Why you have to earn the right to ask, and the touchpoints that get you there 03:25 The patient covenant that makes referrals an expectation, not a hope 04:50 The exact words Jesse uses to ask a patient for a referral 07:45 Why behaviour rewarded is behaviour repeated, and the gift mistake to avoid Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you're a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

AI tools are arriving faster than the rules that govern them, and most practice owners are switching them on without knowing where their obligations begin and end. In this episode, Dr Jesse Green sits down with Zac Herps, Managing Director of Hillhouse Legal Partners, to work through what AI in dental practice actually exposes you to, from the moment a tool generates its very first clinical note. You will learn why informed consent belongs in the chair rather than on a sign in the waiting room, and what free AI platforms quietly do with everything you paste into them. Zac also walks through the reverse engineering approach his own firm uses to select tools, so you can put governance in place before something goes wrong. If you are a dental practice owner bringing AI into your clinical, administrative, or marketing workflows, you won't want to miss this episode. In This Episode: 01:21 Why the law treats AI as assistive, and why the liability still lands on you 05:37 Why a sign in the waiting room does not count as informed consent 16:08 The problem with free AI tools and what happens to everything you paste in 20:24 Two real cases: the lawyer struck off and the board member removed 23:44 The reverse engineering approach to choosing an AI tool for your practice Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you're a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Learn more about Hillhouse Legal Partners Read the Hillhouse fact sheet: AI in Healthcare: Managing Privacy, Legal and Compliance Risks This episode and these show notes provide general information only and should not be relied upon as legal advice. Specific advice should be obtained from a qualified professional based on your individual circumstances. Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

One dental practice worked through four receptionists in a few years and every single time, they blamed the receptionist or blamed the hire. Dr Jesse Green traces the problem back to its real source: the dental practice hiring process. He makes the case that getting it right lifts the calibre of applicants, keeps good team members longer, and protects the productivity that constant turnover quietly erodes. If you are a dental practice owner tired of cycling through team members and ready to build a hiring system that works, you won't want to miss this episode. In This Episode: 01:59 The two documents to have in place before you write a word of an ad: the ideal applicant avatar and your employer value proposition 03:34 How to write an advertisement that speaks to your ideal applicant's hopes and frustrations 05:15 Why advertising is only the first domino in a full recruitment system Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you're a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Dr Jesse Green is joined by Clayton Newell from Henry Schein One to unpack how AI can help your dental practice today, not in five years' time. You will hear which low value tasks to hand over first, why freeing your front desk from the calendar and the phone changes the patient experience, and how to tell the difference between technology that earns its keep and technology that just looks impressive. Clayton also points to the revenue already sitting in your existing database: the lapsed recalls, the unbooked treatments, and the simple follow-up habit that turns those numbers into booked chairs. You will get a clear picture of where the practice of the future differentiates once systems become a commodity, and what that shift means for the work your team does every day. If you are a practice owner deciding how far to take AI and automation without losing the human side of your practice, you won't want to miss this episode. In This Episode: 02:32 The parallel between tradies and practice owners, and why hands on craft has a long runway ahead of it 12:17 AI clinical notes inside the PMS, and the end of writing up your day at nine o'clock at night 17:36 Getting front of house out of the calendar, and why patient experience becomes the point of difference 24:29 The money left on the table in your database, and the follow-up call nobody wants to make 38:41 Practice owners are vibe coding their own tools: what to build, what to buy, and the compliance trap Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you're a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Learn more about Henry Schein One Australia Connect with Clayton Newell on LinkedIn Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

There is one delegation habit that quietly caps the growth of a dental practice, and it is not the one you would expect. In this episode, Dr Jesse Green unpacks the difference between delegating a task and delegating an outcome, and why the second one is where the leverage lives. He also explains how answering a question with a question builds a team that problem solves without you. You will see why the practices that scale are the ones where the owner sits one layer back, and how to make that gear change without panicking and running back to what you know. If you are a dental practice owner who keeps hearing yourself say it is easier if I just do it myself, you won't want to miss this episode. In This Episode: 00:51 The checklist culture Jesse learned in the Navy, and why it did not follow him into his first practice 02:04 Delegating a task versus delegating an outcome: the line between beginner and advanced 02:34 Handing the monkey back: how teams return the job and why you must not take it 04:02 Two practice owners, two very different outcomes, and the one who ended up in front 05:29 The gear change, the short term dip, and why so many owners never push through it Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you're a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Are the 2026 tax changes about to undo years of work in your practice? Dr Jesse Green and Brendan Campbell go through what the changes actually mean for a practice owner, and the answer is calmer than the headlines suggest. You will find out which assets are grandfathered and need no action at all, how far away the real deadlines sit, where changing the way your practice is owned could get more money into super, and which questions to put to your accountant about your trust and your bucket company before anything shifts. If you are a dental practice owner with a trust, an investment property or a super balance you are working to grow, you won't want to miss this episode. In This Episode: 02:39 Division 296 and the $3 million super balance threshold, and why super is still one of the best places to hold money 06:21 The 50% CGT discount ends 1 July 2027 and cost base indexation returns, so gains arising before that date keep the discount 13:34 Negative gearing limited to new residential builds from 1 July 2027, with properties acquired before budget night exempt until you sell 31:02 The 30% minimum tax on discretionary trust income, and what it changes for bucket companies 41:11 The restructure that can move money into super, create a deduction on the borrowing, and lift your cost base Notes on This Episode: The capital gains tax and negative gearing reforms discussed in this episode are now law, taking effect from 1 July 2027 Division 296 applies an extra 15% to super earnings above $3 million, with a further 10% above $10 million. Both thresholds are indexed and may rise over time The 30% minimum tax on discretionary trusts, the loss carry-back measure, and the instant asset write-off changes were proposed as part of the 2026-27 Budget. Confirm current status with your accountant before acting Resources and Links: Learn more about Prosperity Advisors How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you're a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program This episode was recorded on 21 July 2026. The information and commentary shared is general advice only. It does not take into account any individual's objectives, financial situation or needs, and it is not a substitute for advice about a specific practice or structure. Listeners should obtain advice from their own accountant, tax agent or licensed adviser before acting on anything discussed. Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Are you the bottleneck in your dental practice? If every decision in your practice still comes back to you, this episode breaks down exactly why. Dr Jesse Green unpacks the three layers of leadership, primary, secondary and tertiary, and shows how skipping any one of them quietly turns you into the bottleneck for every problem your team faces. You will learn how to set the standard as the practice owner, build clear scorecards and expectations for your team, and develop other leaders who can carry real responsibility without you. The real breakthrough in this episode is the accountability piece most owners miss. Jesse walks through a real case where a great team with solid training still was not performing until one simple habit changed everything, and explains why what gets measured gets managed. If you are a dental practice owner who is tired of being the answer for every question your team brings you, you won't want to miss this episode. In This Episode: 00:00: Why leadership is not just one skill, and the three layers every practice owner needs to master (primary, secondary, tertiary) 02:00: Building secondary leadership with clear scorecards, plus the line from Michael Filosi that reframes how you manage your team 04:00: Developing tertiary leaders so you can step one layer back from the business 05:00: The number one responsibility of the CEO, and why it matters more than most owners realise 06:00: A real practice case study showing how one simple accountability habit turned a good team into a high performing one Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you're a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

In this episode, Dr Jesse Green sits down with returning guest Michael Filosi to unpack the seven deadly sins of dental practice ownership: the recurring mistakes that quietly cap growth, enterprise value, and exit outcomes for practice owners. Jesse and Michael cover the fundamentals of high standards and self leadership, the numbers every practice owner should be able to read on the fly, the strategy for engineering yourself out of key person dependency, the discretionary effort required to lift your business IQ, why finding a first follower is more powerful than trying to lead the whole team on your own, the discipline of taking money off the table to build wealth outside the practice, and the shift from convincing team members to seeking their opt in. If you are a dental practice owner who wants to build a business that grows in value independent of your chair time, you won't want to miss this episode. In This Episode: 03:00 Why standards are green light or red light, never seven out of ten, and how self leadership sets the ceiling for your team 12:34 The numbers that actually move the needle in a dental practice, and why rebooking rate is the keystone metric 19:57 How Michael took his revenue contribution from 40 percent to 0.6 percent and walked out with a clean sale 42:22 The first follower concept, why it matters more than being the leader, and how to spot the right person 49:34 The four financial systems every practice needs, and why the sale should be the cherry on top, not the cake Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you're a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Michael Filosi's: Website, www.michaelfilosi.com.au LinkedIn, www.linkedin.com/in/michaelfilosi Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Most practice owners obsess over new patient acquisition while their single most valuable growth asset sits quietly in the patient database. In this episode, Dr Jesse Green unpacks the dental patient reactivation campaign, a low cost, high yield system for winning back inactive patients that consistently returns 15 to 19% of a lapsed database to the chair. We unpack the story of a practice with 1200 active and 4000 inactive patients. Jesse reframes the dormant list as an untapped business asset and explains why treating reactivation as a one-off letter is the biggest reason it fails. You'll learn how to map a multi-touch sequence across letters, postcards, emails, texts and phone calls, how to triage and batch your inactive list so the easiest wins come first, and what results to measure. If you are a dental practice owner with a quiet appointment book and a dormant database, you won't want to miss this episode. In This Episode: 00:30 Why your 4000 inactive patients are a latent asset most practice owners completely ignore 02:20 The optometrist who lost the Green family: why one letter is never a reactivation campaign 03:00 Mapping the sequence: letters, postcards, emails, texts and calls across multiple touch points 04:00 How to triage and batch your inactive list so the easiest patients come back first 05:10 The 15 to 19% return rate, and how one practice turned it into 350 new patients Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you’re a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

In this episode, Dr Jesse Green sits down with psychologist turned entrepreneur Ali Hill, co-founder of Pragmatic Thinking and host of the Stand Out Life podcast. Ali unpacks the difference between the obligations that come with your position as a business owner and the ones you have simply inherited from social programming or people pleasing, and why untangling the two is the real key to protecting your time. She also shares how she and her husband have engineered their own business around school terms and family priorities, and the honest conversations it takes to hold a boundary once you have set it. The conversation moves through grit, resilience and the point of diminishing returns, before landing on practical, minimum viable ways to protect wellbeing without adding another task to an already full day. If you are a dental practice owner trying to work out where your practice ends and your life begins, you won't want to miss this episode. In This Episode: 01:20 Ali explains the origin of her "head mechanic" analogy and the psychology patterns she sees again and again in business owners 16:02 Separating your position from your person: where genuine obligation ends and inherited expectation begins 21:03 Why work and home have always bled into each other, and being kind to yourself about that overlap 23:56 How Ali and her husband engineer their business around school holidays, and the honest conversations it takes to protect that boundary 27:00 Building a culture of wellbeing in your team by role modelling it yourself, and why numbing so easily gets mistaken for rest Resources and Links: Join the free Savvy Dentist Facebook Group Connect with Dr Jesse Green on LinkedIn Ali Hill's: Books, Stand Out, Dealing with the Tough Stuff, and Work from Anywhere Podcast, Stand Out Life Business, Pragmatic Thinking Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Patients rarely say yes to treatment on logic alone. Jesse breaks down why case acceptance language for dentists needs to speak to emotion first, using a "fireside chat" to uncover what is really motivating a patient before the exam even begins. He then introduces the want, need, logic framework, a technique that links a patient's emotional driver to the clinical need you have identified, always closed out with a clear logical reason that prevents buyer's remorse. Jesse also shows how to scale this skill across a practice by teaching associates conversational frameworks instead of rigid scripts, so team members keep enough structure to guide the conversation while sounding like themselves. If you are looking to boost case acceptance across your practice without feeling pushy or scripted, then don't miss this episode. In This Episode: 01:16 Why people make buying decisions emotionally, then justify them with logic afterward 02:38 The fireside chat: uncovering what's really driving your patient before you start the exam 03:15 Introducing the want, need, logic framework for presenting treatment 07:34 Teaching the framework to associates through conversational structure, not rigid scripts 09:45 Overcoming the "salesy" feeling: ethical treatment planning and the 100 reps rule Resources and Links: Join the free Savvy Dentist Facebook Group Connect with Dr Jesse Green on LinkedIn Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

What happens when a 46-year-old walks into a company where the average age is 23, and has to earn the respect of every person in the room? In this episode, Jesse sits down with Stephen Scheeler, the former inaugural CEO of Facebook ANZ and now CEO and MD of Omniscient, a company using AI to map the human brain. Stephen's career has zigged and zagged through startups, Silicon Valley, McKinsey and big tech, and the dental practice leadership lessons he's picked up along the way are gold for any practice owner navigating change, technology and team dynamics. From the deceptively simple question (“teach me how to do your job”) to the dangers of unchecked power and the realities of adopting AI without losing your mind, this conversation is packed with insights that go well beyond tech. If you've ever felt overwhelmed by the pace of change or wondered how to lead a team that knows more than you do in certain areas, this one's for you. In this Episode: 04:12 The unconventional career path that took Stephen from avoiding work in his twenties to running Facebook's Asia Pacific ad business 08:00 The one question Stephen asked over 100 Facebook employees, including Mark Zuckerberg, that changed the way he led forever 23:30 Three things every practice owner can learn from Facebook's accountability failures and what unchecked power really costs a business 28:00 Why Stephen told his team to ignore AI for two years, and the crawl, walk, run framework he's now using to transform his company 38:00 How Omniscient is using AI and connectomics to map the human brain, and what precision brain medicine could mean for the future of healthcare Resources and Links: Check out Omniscient Neurotechnology Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

What if the patients you're losing every month are costing you more than the ones you're spending thousands trying to attract? In this episode, Jesse flips the script on practice growth, arguing that dental practice patient retention, not marketing, is the real lever most practice owners are ignoring. Jesse introduces the "leaky bucket" problem: new patients pouring in the front door while existing ones quietly slip out the back. He breaks down exactly where those leaks happen, shares a real case study of a Victorian practice that grew from one and a half chairs to well beyond three without spending another dollar on ads, and answers a listener question about fixing white space in the appointment book. If you've ever wondered whether you have a marketing problem or something else entirely, this one's for you. In this Episode: 00:02 Jesse opens a brand new series on the patient journey, starting with where things are quietly going wrong before they ever reach your books 00:42 Jesse shares the bucket analogy that exposes the real reason your marketing spend isn't translating into a fuller appointment book 01:40 The blunt truth about why most practices don't actually need more new patients, and what they need instead 02:16 Inside the Victorian practice that went from one and a half chairs filled to expanding well beyond their original three, without spending another dollar on ads 03:13 Jesse explains why Disney holds the gold standard for customer experience, and what dental practices can borrow from the happiest place on Earth 04:22 The three sneaky leaks draining your patient base that most practice owners never think to look for 04:41 Why unmanaged cancellations and no shows could be costing you more than you realise, and the two-part system Jesse recommends to catch them early 05:00 The treatment plans sitting untouched in your software right now, and why reaching out isn't about selling 05:37 Jesse breaks down the recall system, arguably the most important retention tool in your practice, and why it's so often mismanaged 06:47 A listener question about fixing white space in the books, and Jesse's answer might change the order you tackle your growth plan Links & Resources: Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

What if the biggest growth opportunity in your dental practice isn't more new patients - it's the ones who are quietly slipping away? In this episode of The Savvy Dentist Podcast, Jesse makes a compelling case that patient retention isn't a marketing strategy, it's a wealth strategy. And the numbers, as Jesse lays them out, are genuinely confronting. Most practice owners are so focused on filling the front door that they haven't noticed the back door is wide open. Jesse breaks down exactly what that's costing you in real dollar terms, shares the story of a practice that turned a leaky bucket into a wealth machine, and gives you the systems and thinking you need to get your retention rate where it belongs. If you're serious about dental leadership and building a practice that sustains you financially for the long haul, this one is essential listening. In This Episode: 00:38 The story of a Brisbane practice and the staggering number of patients it lost over seven years 02:00 Jesse runs the numbers on a typical practice and reveals just how much revenue is quietly walking out the door each year 02:35 The invisible ways practices lose patients that most owners never even notice 03:26 The fix isn't complicated, but it does require something most practices are missing 04:55 The story of a practice that was spending $5,000 a month on ads - and still going backwards 05:35 What an audit of the recall system revealed, and the gaps that were quietly draining the practice dry 06:10 What happened when the systems were tightened up 07:09 Why your patient base is your most powerful financial asset, and what's really standing in the way of it being managed properly 08:42 Jesse invokes a famous business thinker to settle the debate on whether retention actually matters. Links & Resources: Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

What happens to your dental practice when life throws you a curveball? Not a minor inconvenience - a genuine crisis. Health problems, family emergencies, the kind of stuff that stops you in your tracks. For most practice owners, that's the moment they discover whether their business is a life raft or a dead weight. And the difference, as Jesse shares in this episode, comes down to what you built before the storm hit. Dental practice financial resilience isn't just about having a rainy day fund. It's about systems - the ones that keep running when you can't. In this episode, Jesse unpacks a real story from a friend who nearly lost it all, breaks down the gaps that almost sank them, and shares practical strategies for price-shopping calls, economic downturns, and reclaiming your agency as a practice owner. In This Episode: 00:44 Why one practice owner's personal crisis became the ultimate stress test for their business 01:16 The four financial systems that kept the wheels turning when the owner couldn't show up 01:53 The slow leaks hiding in your practice right now that aren't screaming for attention 02:44 Why price-shopping phone calls are actually buying signals, and how your reception team might be misreading them 03:06 The difference between a script and a framework 04:06 How to handle the "how much is a crown?" call in a way that books appointments instead of losing them 06:38 What practising through recessions, the GFC, and COVID has taught Jesse about financial resilience 07:29 The danger of dental Facebook groups during tough economic times 08:25 Why your business results are more within your control than you think — and the skills you need to start building now. Links & Resources: Episode 548 — The Four Financial Systems for Dental Practices Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Most dental practice owners are exceptional clinicians. They've invested years and significant money mastering their craft, but when it comes to the business side of the practice? That can be a very different story. In this episode of the Savvy Dentist Podcast, Jesse Green makes the case that running a successful practice isn't about finding the easy button - it's about doing the hard work to master the systems that actually build dental practice wealth. Jesse unpacks why so many practice owners stay stuck, and what it really takes to move from financially reactive to financially bulletproof. If you've ever wondered whether your money is working as hard as you are, this one's for you. In this episode: 00:44 Why most practice owners have mastered their clinical skills but are leaving serious money on the table when it comes to business 01:07 The tennis vs pickleball analogy 02:49 The first of four essential financial systems Jesse says every practice owner must have 04:09 Why one popular book changed the way practice owners think about money management - and how to apply it in a dental context 05:20 What a practice dashboard actually needs to show you 07:00 The fourth financial system that ties everything together 08:54 A cautionary tale about smart people who lost $100,000 looking for a shortcut 11:05 Rachel's Q&A: Jesse walks through a step-by-step framework for working out exactly how much wealth you need to build — and how to reverse engineer it into your practice financials. Links & Resources Profit First by Mike Michalowicz Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

In this episode, I chat with Verne Harnish. Verne is the founder of the world-renowned Entrepreneurs' Organisation (EO), with over 11,000 members worldwide. He is also the founder and CEO of Gazelles, a global executive education and coaching company with over 180 partners on six continents. Verne has spent the past three decades helping companies scale up. In today’s episode, we chat about: The 4 key elements that determine why some businesses make it and others fail Why you should never make a decision alone Ways dentists can compete and scale in a competitive market Expert customer service tips Finding ways to scale when you love your own craft Why you need a daily huddle. Links & Resources Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025