The Savvy Dentist

Are the 2026 tax changes about to undo years of work in your practice? Dr Jesse Green and Brendan Campbell go through what the changes actually mean for a practice owner, and the answer is calmer than the headlines suggest. You will find out which assets are grandfathered and need no action at all, how far away the real deadlines sit, where changing the way your practice is owned could get more money into super, and which questions to put to your accountant about your trust and your bucket company before anything shifts. If you are a dental practice owner with a trust, an investment property or a super balance you are working to grow, you won't want to miss this episode. In This Episode: 02:39 Division 296 and the $3 million super balance threshold, and why super is still one of the best places to hold money 06:21 The 50% CGT discount ends 1 July 2027 and cost base indexation returns, so gains arising before that date keep the discount 13:34 Negative gearing limited to new residential builds from 1 July 2027, with properties acquired before budget night exempt until you sell 31:02 The 30% minimum tax on discretionary trust income, and what it changes for bucket companies 41:11 The restructure that can move money into super, create a deduction on the borrowing, and lift your cost base Notes on This Episode: The capital gains tax and negative gearing reforms discussed in this episode are now law, taking effect from 1 July 2027 Division 296 applies an extra 15% to super earnings above $3 million, with a further 10% above $10 million. Both thresholds are indexed and may rise over time The 30% minimum tax on discretionary trusts, the loss carry-back measure, and the instant asset write-off changes were proposed as part of the 2026-27 Budget. Confirm current status with your accountant before acting Resources and Links: Learn more about Prosperity Advisors How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you're a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program This episode was recorded on 21 July 2026. The information and commentary shared is general advice only. It does not take into account any individual's objectives, financial situation or needs, and it is not a substitute for advice about a specific practice or structure. Listeners should obtain advice from their own accountant, tax agent or licensed adviser before acting on anything discussed. Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Are you the bottleneck in your dental practice? If every decision in your practice still comes back to you, this episode breaks down exactly why. Dr Jesse Green unpacks the three layers of leadership, primary, secondary and tertiary, and shows how skipping any one of them quietly turns you into the bottleneck for every problem your team faces. You will learn how to set the standard as the practice owner, build clear scorecards and expectations for your team, and develop other leaders who can carry real responsibility without you. The real breakthrough in this episode is the accountability piece most owners miss. Jesse walks through a real case where a great team with solid training still was not performing until one simple habit changed everything, and explains why what gets measured gets managed. If you are a dental practice owner who is tired of being the answer for every question your team brings you, you won't want to miss this episode. In This Episode: 00:00: Why leadership is not just one skill, and the three layers every practice owner needs to master (primary, secondary, tertiary) 02:00: Building secondary leadership with clear scorecards, plus the line from Michael Filosi that reframes how you manage your team 04:00: Developing tertiary leaders so you can step one layer back from the business 05:00: The number one responsibility of the CEO, and why it matters more than most owners realise 06:00: A real practice case study showing how one simple accountability habit turned a good team into a high performing one Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you're a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

In this episode, Dr Jesse Green sits down with returning guest Michael Filosi to unpack the seven deadly sins of dental practice ownership: the recurring mistakes that quietly cap growth, enterprise value, and exit outcomes for practice owners. Jesse and Michael cover the fundamentals of high standards and self leadership, the numbers every practice owner should be able to read on the fly, the strategy for engineering yourself out of key person dependency, the discretionary effort required to lift your business IQ, why finding a first follower is more powerful than trying to lead the whole team on your own, the discipline of taking money off the table to build wealth outside the practice, and the shift from convincing team members to seeking their opt in. If you are a dental practice owner who wants to build a business that grows in value independent of your chair time, you won't want to miss this episode. In This Episode: 03:00 Why standards are green light or red light, never seven out of ten, and how self leadership sets the ceiling for your team 12:34 The numbers that actually move the needle in a dental practice, and why rebooking rate is the keystone metric 19:57 How Michael took his revenue contribution from 40 percent to 0.6 percent and walked out with a clean sale 42:22 The first follower concept, why it matters more than being the leader, and how to spot the right person 49:34 The four financial systems every practice needs, and why the sale should be the cherry on top, not the cake Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you're a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Michael Filosi's: Website, www.michaelfilosi.com.au LinkedIn, www.linkedin.com/in/michaelfilosi Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Most practice owners obsess over new patient acquisition while their single most valuable growth asset sits quietly in the patient database. In this episode, Dr Jesse Green unpacks the dental patient reactivation campaign, a low cost, high yield system for winning back inactive patients that consistently returns 15 to 19% of a lapsed database to the chair. We unpack the story of a practice with 1200 active and 4000 inactive patients. Jesse reframes the dormant list as an untapped business asset and explains why treating reactivation as a one-off letter is the biggest reason it fails. You'll learn how to map a multi-touch sequence across letters, postcards, emails, texts and phone calls, how to triage and batch your inactive list so the easiest wins come first, and what results to measure. If you are a dental practice owner with a quiet appointment book and a dormant database, you won't want to miss this episode. In This Episode: 00:30 Why your 4000 inactive patients are a latent asset most practice owners completely ignore 02:20 The optometrist who lost the Green family: why one letter is never a reactivation campaign 03:00 Mapping the sequence: letters, postcards, emails, texts and calls across multiple touch points 04:00 How to triage and batch your inactive list so the easiest patients come back first 05:10 The 15 to 19% return rate, and how one practice turned it into 350 new patients Resources and Links: How Does Your Dental Practice Compare Against the Top Performers? Stay Up to Date by Following Dr Jesse Green on Instagram Connect with Dr Jesse Green on LinkedIn If you’re a Dental Practice Owner looking to scale your practice, learn more about our Practice Max Program Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

In this episode, Dr Jesse Green sits down with psychologist turned entrepreneur Ali Hill, co-founder of Pragmatic Thinking and host of the Stand Out Life podcast. Ali unpacks the difference between the obligations that come with your position as a business owner and the ones you have simply inherited from social programming or people pleasing, and why untangling the two is the real key to protecting your time. She also shares how she and her husband have engineered their own business around school terms and family priorities, and the honest conversations it takes to hold a boundary once you have set it. The conversation moves through grit, resilience and the point of diminishing returns, before landing on practical, minimum viable ways to protect wellbeing without adding another task to an already full day. If you are a dental practice owner trying to work out where your practice ends and your life begins, you won't want to miss this episode. In This Episode: 01:20 Ali explains the origin of her "head mechanic" analogy and the psychology patterns she sees again and again in business owners 16:02 Separating your position from your person: where genuine obligation ends and inherited expectation begins 21:03 Why work and home have always bled into each other, and being kind to yourself about that overlap 23:56 How Ali and her husband engineer their business around school holidays, and the honest conversations it takes to protect that boundary 27:00 Building a culture of wellbeing in your team by role modelling it yourself, and why numbing so easily gets mistaken for rest Resources and Links: Join the free Savvy Dentist Facebook Group Connect with Dr Jesse Green on LinkedIn Ali Hill's: Books, Stand Out, Dealing with the Tough Stuff, and Work from Anywhere Podcast, Stand Out Life Business, Pragmatic Thinking Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Patients rarely say yes to treatment on logic alone. Jesse breaks down why case acceptance language for dentists needs to speak to emotion first, using a "fireside chat" to uncover what is really motivating a patient before the exam even begins. He then introduces the want, need, logic framework, a technique that links a patient's emotional driver to the clinical need you have identified, always closed out with a clear logical reason that prevents buyer's remorse. Jesse also shows how to scale this skill across a practice by teaching associates conversational frameworks instead of rigid scripts, so team members keep enough structure to guide the conversation while sounding like themselves. If you are looking to boost case acceptance across your practice without feeling pushy or scripted, then don't miss this episode. In This Episode: 01:16 Why people make buying decisions emotionally, then justify them with logic afterward 02:38 The fireside chat: uncovering what's really driving your patient before you start the exam 03:15 Introducing the want, need, logic framework for presenting treatment 07:34 Teaching the framework to associates through conversational structure, not rigid scripts 09:45 Overcoming the "salesy" feeling: ethical treatment planning and the 100 reps rule Resources and Links: Join the free Savvy Dentist Facebook Group Connect with Dr Jesse Green on LinkedIn Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

What happens when a 46-year-old walks into a company where the average age is 23, and has to earn the respect of every person in the room? In this episode, Jesse sits down with Stephen Scheeler, the former inaugural CEO of Facebook ANZ and now CEO and MD of Omniscient, a company using AI to map the human brain. Stephen's career has zigged and zagged through startups, Silicon Valley, McKinsey and big tech, and the dental practice leadership lessons he's picked up along the way are gold for any practice owner navigating change, technology and team dynamics. From the deceptively simple question (“teach me how to do your job”) to the dangers of unchecked power and the realities of adopting AI without losing your mind, this conversation is packed with insights that go well beyond tech. If you've ever felt overwhelmed by the pace of change or wondered how to lead a team that knows more than you do in certain areas, this one's for you. In this Episode: 04:12 The unconventional career path that took Stephen from avoiding work in his twenties to running Facebook's Asia Pacific ad business 08:00 The one question Stephen asked over 100 Facebook employees, including Mark Zuckerberg, that changed the way he led forever 23:30 Three things every practice owner can learn from Facebook's accountability failures and what unchecked power really costs a business 28:00 Why Stephen told his team to ignore AI for two years, and the crawl, walk, run framework he's now using to transform his company 38:00 How Omniscient is using AI and connectomics to map the human brain, and what precision brain medicine could mean for the future of healthcare Resources and Links: Check out Omniscient Neurotechnology Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

What if the patients you're losing every month are costing you more than the ones you're spending thousands trying to attract? In this episode, Jesse flips the script on practice growth, arguing that dental practice patient retention, not marketing, is the real lever most practice owners are ignoring. Jesse introduces the "leaky bucket" problem: new patients pouring in the front door while existing ones quietly slip out the back. He breaks down exactly where those leaks happen, shares a real case study of a Victorian practice that grew from one and a half chairs to well beyond three without spending another dollar on ads, and answers a listener question about fixing white space in the appointment book. If you've ever wondered whether you have a marketing problem or something else entirely, this one's for you. In this Episode: 00:02 Jesse opens a brand new series on the patient journey, starting with where things are quietly going wrong before they ever reach your books 00:42 Jesse shares the bucket analogy that exposes the real reason your marketing spend isn't translating into a fuller appointment book 01:40 The blunt truth about why most practices don't actually need more new patients, and what they need instead 02:16 Inside the Victorian practice that went from one and a half chairs filled to expanding well beyond their original three, without spending another dollar on ads 03:13 Jesse explains why Disney holds the gold standard for customer experience, and what dental practices can borrow from the happiest place on Earth 04:22 The three sneaky leaks draining your patient base that most practice owners never think to look for 04:41 Why unmanaged cancellations and no shows could be costing you more than you realise, and the two-part system Jesse recommends to catch them early 05:00 The treatment plans sitting untouched in your software right now, and why reaching out isn't about selling 05:37 Jesse breaks down the recall system, arguably the most important retention tool in your practice, and why it's so often mismanaged 06:47 A listener question about fixing white space in the books, and Jesse's answer might change the order you tackle your growth plan Links & Resources: Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

What if the biggest growth opportunity in your dental practice isn't more new patients - it's the ones who are quietly slipping away? In this episode of The Savvy Dentist Podcast, Jesse makes a compelling case that patient retention isn't a marketing strategy, it's a wealth strategy. And the numbers, as Jesse lays them out, are genuinely confronting. Most practice owners are so focused on filling the front door that they haven't noticed the back door is wide open. Jesse breaks down exactly what that's costing you in real dollar terms, shares the story of a practice that turned a leaky bucket into a wealth machine, and gives you the systems and thinking you need to get your retention rate where it belongs. If you're serious about dental leadership and building a practice that sustains you financially for the long haul, this one is essential listening. In This Episode: 00:38 The story of a Brisbane practice and the staggering number of patients it lost over seven years 02:00 Jesse runs the numbers on a typical practice and reveals just how much revenue is quietly walking out the door each year 02:35 The invisible ways practices lose patients that most owners never even notice 03:26 The fix isn't complicated, but it does require something most practices are missing 04:55 The story of a practice that was spending $5,000 a month on ads - and still going backwards 05:35 What an audit of the recall system revealed, and the gaps that were quietly draining the practice dry 06:10 What happened when the systems were tightened up 07:09 Why your patient base is your most powerful financial asset, and what's really standing in the way of it being managed properly 08:42 Jesse invokes a famous business thinker to settle the debate on whether retention actually matters. Links & Resources: Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

What happens to your dental practice when life throws you a curveball? Not a minor inconvenience - a genuine crisis. Health problems, family emergencies, the kind of stuff that stops you in your tracks. For most practice owners, that's the moment they discover whether their business is a life raft or a dead weight. And the difference, as Jesse shares in this episode, comes down to what you built before the storm hit. Dental practice financial resilience isn't just about having a rainy day fund. It's about systems - the ones that keep running when you can't. In this episode, Jesse unpacks a real story from a friend who nearly lost it all, breaks down the gaps that almost sank them, and shares practical strategies for price-shopping calls, economic downturns, and reclaiming your agency as a practice owner. In This Episode: 00:44 Why one practice owner's personal crisis became the ultimate stress test for their business 01:16 The four financial systems that kept the wheels turning when the owner couldn't show up 01:53 The slow leaks hiding in your practice right now that aren't screaming for attention 02:44 Why price-shopping phone calls are actually buying signals, and how your reception team might be misreading them 03:06 The difference between a script and a framework 04:06 How to handle the "how much is a crown?" call in a way that books appointments instead of losing them 06:38 What practising through recessions, the GFC, and COVID has taught Jesse about financial resilience 07:29 The danger of dental Facebook groups during tough economic times 08:25 Why your business results are more within your control than you think — and the skills you need to start building now. Links & Resources: Episode 548 — The Four Financial Systems for Dental Practices Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Most dental practice owners are exceptional clinicians. They've invested years and significant money mastering their craft, but when it comes to the business side of the practice? That can be a very different story. In this episode of the Savvy Dentist Podcast, Jesse Green makes the case that running a successful practice isn't about finding the easy button - it's about doing the hard work to master the systems that actually build dental practice wealth. Jesse unpacks why so many practice owners stay stuck, and what it really takes to move from financially reactive to financially bulletproof. If you've ever wondered whether your money is working as hard as you are, this one's for you. In this episode: 00:44 Why most practice owners have mastered their clinical skills but are leaving serious money on the table when it comes to business 01:07 The tennis vs pickleball analogy 02:49 The first of four essential financial systems Jesse says every practice owner must have 04:09 Why one popular book changed the way practice owners think about money management - and how to apply it in a dental context 05:20 What a practice dashboard actually needs to show you 07:00 The fourth financial system that ties everything together 08:54 A cautionary tale about smart people who lost $100,000 looking for a shortcut 11:05 Rachel's Q&A: Jesse walks through a step-by-step framework for working out exactly how much wealth you need to build — and how to reverse engineer it into your practice financials. Links & Resources Profit First by Mike Michalowicz Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

In this episode, I chat with Verne Harnish. Verne is the founder of the world-renowned Entrepreneurs' Organisation (EO), with over 11,000 members worldwide. He is also the founder and CEO of Gazelles, a global executive education and coaching company with over 180 partners on six continents. Verne has spent the past three decades helping companies scale up. In today’s episode, we chat about: The 4 key elements that determine why some businesses make it and others fail Why you should never make a decision alone Ways dentists can compete and scale in a competitive market Expert customer service tips Finding ways to scale when you love your own craft Why you need a daily huddle. Links & Resources Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

You could be doing everything right - attracting new patients, retaining your existing ones, investing in your team - and still be quietly bleeding your practice dry. How? By failing to manage capacity. In this episode, Jesse Green unpacks one of the most overlooked principles in dental practice growth: use it or lose it. It sounds simple, but the implications for dental leadership are significant. If your practice can't adequately serve the patients you've worked so hard to attract, those patients won't make a scene - they'll just drift away. Silently. And by the time you realise what's happened, you won't have the patient base you thought you had to support your next stage of growth. In this episode: 00:01 Jesse shares the neighbour's story who sparked today's lesson 00:29 The surprising way patient numbers naturally self-regulate when a practice runs out of capacity 01:50 Why adding chairs, clinicians, and equipment has to happen before you think you need it 02:30 The quiet churn problem 02:52 What a scalable unit actually looks like in a dental practice 03:42 How to time your capacity decisions so you're growing into space, not scrambling to fill it 04:20 The 80% rule 04:44 When there's no room to expand physically, what smart practice owners do instead 05:00 What happens when capacity planning comes too late 05:38 The core lesson Jesse wants every practice owner to walk away with today. In this episode: Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

What's lurking just beneath the surface of your dental practice right now? You might not be able to see it, but that doesn't mean it isn't there - just waiting for the moment you step on it. Jesse Green calls these your practice landmines, and every practice owner has them, whether they know it or not. In this episode, Jesse unpacks a practical, three-step dental leadership framework for getting serious about risk - not to make you paranoid, but to make you powerful. Because understanding where your hidden vulnerabilities lie is one of the most valuable things you can do for your practice, both for your day-to-day sanity and for the long-term value of everything you've worked so hard to build. In This Episode: 00:00 Jesse kicks off with an unforgettable dog walking story, and why it's the perfect metaphor for what's hiding in your practice right now 01:25 Why covering up a problem doesn't make it go away 02:24 The surprising range of landmines that could be lurking in your practice 03:19 Jesse's three-part risk framework, and why this is the one time he'll actually ask you to think like a pessimist 04:32 The risk matrix explained - and how to use it to rank your vulnerabilities before they rank you 05:42 The surprising link between managing risk and increasing the value of your practice - this will change how you think about risk forever 06:36 Q&A: a question from Sarah in Perth who's exhausted and wondering if practice ownership is really worth it - Jesse's honest answer might be exactly what you need to hear. Links & Resources: Episode 544 - The Recovery Paradox Episode 534 - The Anatomy of a Successful Exit with Michael Filosi Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

What if the worst moment in your practice could become your most powerful marketing tool? Most dentists pour energy into attracting new patients, but Jesse Green makes a compelling case that the real loyalty-building gold is already sitting inside your four walls - and it shows up every time something goes wrong. In this episode, Jesse unpacks the Recovery Paradox: the counterintuitive truth that how you handle a problem can actually generate more patient loyalty than if no problem had ever occurred. Through a candid story from his own practice and a real patient named Colin, Jesse shows what dental leadership looks like when it matters most - and why mastering complaint handling could be the single biggest growth lever in your business. In This Episode: 00:01 Jesse reframes everything you think you know about patient loyalty 00:18 The surprising science behind the Recovery Paradox and why a well-handled problem can outperform a perfect experience 00:40 Why the best marketing in your practice might have nothing to do with your ad spend or social media strategy 00:55 The hotel story that perfectly illustrates what going above and beyond actually looks like in practice 01:28 The real-life patient complaint that put Jesse's own dental leadership to the test - and what he said in the heat of the moment 02:24 The exact words Jesse used with an angry patient that changed everything, and why he didn't try to defend the indefensible 03:14 What happened when Colin called back - and the Friday afternoon that turned a lost patient into a loyal advocate 05:13 Tom from Sydney asks how to grow his patient base and Jesse breaks down the three R's of marketing that every practice owner needs to hear. Links & Resources Episode 543 - The Necessary Conversation Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

There's someone on your team right now you know you need to talk to. You've been putting it off, maybe you're worried they'll get emotional, maybe you think they'll quit, or maybe you just don't know how to say it without the whole thing blowing up. Here's the truth about dental leadership: the necessary conversation you keep avoiding is the one that's quietly running your practice. In this episode, Jesse Green gets into the mechanics of what he calls the Necessary Conversation - a powerful framework that gives you structure, language, and emotional preparation to tackle the tricky team talks that most practice owners sidestep. Whether you've got a performance issue festering, a culture problem compounding, or you're just not sure how to address what you're seeing, this episode hands you the tools to walk in calm and come out with a genuine path forward. In this Episode: 00:35 Why most practice owners avoid the hard conversation, and the hidden cost that keeps compounding the longer you wait 01:11 The three parameters that determine whether a team conversation succeeds or falls apart before it even gets going 01:56 The emotional preparation step most leaders skip entirely, and why skipping it can derail everything in the first two minutes 02:32 How to set the frame for a conversation so you stay in control from the opening line 03:00 The listening move that changes the whole dynamic 03:34 When to share your perspective and how to bring both parties to an agreed pathway forward without it turning into an ultimatum 04:53 The post-it note tactic Jesse used in one of the toughest necessary conversations of his career 06:31 What to do when the conversation makes you wonder if you hired the right person in the first place 08:35 Q&A - Priya asks why her team just won't do the job - Jesse's answer reframes the whole problem with three specific gaps. Links & Resources Episode 542 - Stop Guessing, Start Communicating Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

What if the biggest problem in your practice isn't your marketing, your systems, or even your team - but the way you're communicating with them? In this episode, Jesse Green cuts straight to the chase: communication breakdown is not a people problem. It's a system problem. And that means it's fixable. If you've ever felt frustrated that things aren't being done the way you envisioned, or that you're constantly stepping in to correct or redo work, this episode is your wake-up call. Jesse unpacks why your team can't read your mind, what real dental leadership communication looks like, and how creating shared language and crystal-clear expectations can transform the way your whole practice operates - from the front desk to the dental chair. In This Episode: 00:01 Jesse introduces the biggest lever in your practice, and it's not what most dentists expect to hear 00:50 Meet Jason the cat: the surprisingly relatable story that reveals exactly what's going wrong in your team communication right now 01:45 What actually happens when your team is listening but still not understanding, and the costly ripple effects throughout your practice 02:38 The mindset shift that changes everything 02:50 Lessons from the Navy: what a warship's communication standard can teach you about running a high-tempo dental practice 04:05 The one question every team member in your practice should be able to answer 04:18 Jesse reveals two powerful language concepts from the Practice Max world that sharpen team performance and culture 06:57 Listener Q&A: Michael from Melbourne asks how to get off the tools. Links & Resources: Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Are you the kind of dental leader who hands over the reins - or do you find yourself hovering, checking, and quietly correcting your team's every move? In this episode, Jesse unpacks why micromanagement quietly destroys trust, and what to do instead. Drawing on one of history's most famous negotiating phrases, Ronald Reagan's "trust but verify", Jesse explains how the right systems create the accountability you need without you having to be in the room. The result? A practice that runs confidently without you at the coalface, and a dental leadership style that brings out the best in your team. In this Episode 00:43 The Cold War phrase Ronald Reagan made famous, and what it means for how you lead your dental team 01:23 What's the difference between micromanaging and verifying? 02:03 Why so many practice owners have expectations stuck in their heads, and why that's quietly costing them 02:21 The three-part scorecard structure that gives every team member crystal-clear direction 03:23 Build it from the top down, execute from the bottom up 03:57 Why small improvements compound over time, and why you don't need a revolution, just the right hinge 04:20 The tiny daily habits that could be worth dozens of extra patients a month 05:07 Q&A with Mark: Should you hire a hygienist, OHT, or another dentist? Links & Resources Episode 540 - The Money In, Money Out Trap Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Are you working hard in your practice, hitting your numbers month after month, and still wondering where all the money goes? In this episode, Jesse gets straight to the point on one of the most common (and costly) traps that stands between practice owners and their dental practice financial goals: focusing only on revenue while completely ignoring the leaks draining profit from the other side of the ledger. Jesse unpacks why the most financially successful practice owners aren't the ones hoping and praying they'll hit their targets — they're the ones who've reverse-engineered the outcome before the month even begins. If you're ready to stop guessing and start knowing, this episode is for you. In this episode 00:20 You can have a great team, a great culture, and still miss your financial goals 03:36 Why are so many practice owners too reluctant to invest in good advice - and what is that reluctance actually costing them each year? 04:36 Jesse shares a real client story where one simple tweak to case acceptance generated a staggering result in a single week 06:02 What's the critical difference between practice owners who hope they'll hit their numbers and those who know they will? 07:43 Listener question from Jenny: "How do I make more money?" 08:53 What are the "silent leaks" in your practice, and why could fixing them be more impactful than chasing new patients? 09:16 The 3 Rs of patient marketing: are you covering all three, or is a gap in one of them quietly stalling your growth? Links & Resources Episode 539 Growing Culture from the Ground Up Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

Creating a thriving dental practice isn’t just about hiring great people, it’s about building the right environment for them to succeed. In this episode, Jesse explores the idea that culture is the “soil” of your practice, explaining how leaders shape the environment that determines whether teams flourish or struggle. Drawing on lessons from gardening, the Navy, and real-world practice ownership, Jesse shares practical leadership insights on protecting culture, handling necessary leadership conversations, and making tough decisions when team members aren’t aligned with your values. In this episode [02:00] Why culture is like the soil in a garden and how it determines whether your team thrives [02:29] The role of core values in shaping the behaviours and standards within your practice [03:35] The three essential leadership conversations every practice owner needs to master [04:55] Why being intentional with your words changes the outcome of difficult conversations [05:14] The difference between scripts and conversational frameworks [06:20] Preparing for emotional reactions during challenging leadership conversations [07:50] Jesse’s experience rebuilding culture after taking over a difficult team environment [11:43] Why high performers who don’t align with your culture can damage your team [12:34] Protecting your culture as a leader and creating an environment where great teams grow. Links and Resources Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025