Week 5 - AI shopping goes mainstream: Google's new protocol, checkout innovations, and retail's power shift

Welcome to The Checkout Point, your quick dive into This week's Ecommerce buzz with me, Alex, powered by Blikket. These 20 minutes pack The latest trends, news And insights. Letss navigate The Digital marketplace together. Ready? Letss go. Welcome to The Checkout Point. Imm genuinely fired up about today's episode. You say That Every week, But Okay, Whatss got You So hyped This time? Rachel, Weree talking about Google And Shopify literally rewriting The rules of How AI shops. Like I spent years optimizing Checkout flows And Now, Now AI agents just bypass all of It. Yeah, Yeah, Yeah. The Universal Commerce Protocol. Ivee been digging into This One. Right? We've got Walmart promoting their Ecommerce chief to run The entire US business. Thatss Not A small move. And USPS Is opening up last mile delivery beyond Amazon, Which I mean, to be fair, Thatss A massive infrastructure shift. Exactly. Plus, Weree unpacking AI powered Checkout optimization, Why Gen Z has higher Payment decline rates, Which Is wild, And How fashion Brands need to rethink their entire Ad strategy. Wait, You mean shifting From emotional storytelling to structured product data? Yeah, Yeah. Because AI doesn't care about vibes, Rachel. It wants specs. Okay, Okay. Thatss actually kind of brilliant. And Weree closing with ChatGPTss new Ad platform And Why marketers need to throw more Budget at upper funnel in 2026. Rich, Imm on both sides A Little bit. Attribution Is already A mess. I know, I know. But Welll break It all down. All Right, Letss jump in. First up. Google And Shopify Are about to change everything. Letss go. We want to hear From You. Submit questions via The web form in The description or give US A call at 747-293-4612 And leave your question. Dontt be shy. Our AI assistant Makes It super easy. Okay, Rachel, I need to Tell You about something That just dropped That, honestly, Like Ivee been waiting years For This. Uh-oh. When You get This hyped, Max, Itss either Game Changing or You found A new data dashboard. Little bit of both, honestly. So Google And Shopify just launched something called The Universal Commerce Protocol. And I know, I know, Protocol sounds boring, But This Is huge. Okay, walk me through It. What Does This actually Do? So basically, Itss Like Plumbing For AI Shopping. It standardizes How AI agents Like ChatGPT, Gemini, whatever, can actually complete purchases across different stores. One unified Way For all these AI assistants to talk to Commerce platforms. Wait, So instead of Every AI building their own Checkout integration with Every retailer. Exactly. You get It. Itss standardized. And Rachel, I lived through The mobile Checkout era in my CRO days, And It was an absolute fragmentation nightmare. Every retailer built their own version. Nothing talked to each other. Yeah, Yeah. I remember That at Walmart. Painful. Right? So This Protocol prevents That mess From happening again. And Itss Not just theory. This stuff Is already working. What Do You mean? Theress This company, Crescendo. They built an AI Shopping assistant using This approach. And, get This, Theyree converting at 2 to 4 times The industry average. Wait, Wait, Wait. 2 to 4x? Yeah, Yeah, Yeah. I saw The data. Itss Not just slightly better. Itss, Like, fundamentally different. Okay, But Heress What I need to understand. Ivee spent years optimizing Checkout flows, studying drop-off rates, testing button colors. Does all That work just go away? Thatss The thing. It doesn't go away. It just shifts. Like, Youree still optimizing, But Now Youree optimizing For AI instead of humans clicking buttons. But Max, Thatss A Totally different Game. I mean, What about product positioning? Does The brand control How They show up? Or Does The AI just default to lowest price? Thatss The million-dollar question. And, honestly, I think Brands That figure This out early, Like really optimize their product data, their inventory signals, their trust markers For AI, Theyree going to crush It. Okay, Okay. But Letss talk ROI. If Imm A merchant who just spent six figures optimizing my Checkout flow last year… Oh man, Yeah, Thatss rough. Imm looking at This And thinking, Great, Now I need to rebuild everything For AI agents? I mean, to be fair, kind of? But Heress The thing, Rachel. This Is Like 2007 When iPhone launched And everyone had to figure out mobile. You could ignore It, But… But then Youree dead, Right? Exactly. And The Universal Commerce Protocol means You Dontt have to build custom integrations For Every AI platform. Thatss The whole Point. You integrate once, And boom, Youree available to ChatGPT, Gemini, all of them. So who controls The margins Here? Because in my Amazon And Walmart days, We learned That whoever controls The Plumbing controls The margins. Yeah, So Thatss still being figured out. But my guess Is Itss going to be similar to app stores. Therelll be some platform fees, But Brands That own their customer relationships And optimize For AI discovery, they'll have leverage. Makes sense. But Imm also thinking about The consumer side. Do people actually want AI to Do their Shopping? Okay, So funny story. I was cooking dinner last week, hands covered in flour, And I just asked my phone to order olive oil. The AI found my favorite brand, compared prices, checked reviews, And completed The purchase. I Didntt open an app, Didntt think about It. Thatss actually Pretty convenient. Right? And Thatss The thing. When It works, Itss invisible. Youree Not thinking, Oh, Imm using AI Shopping. Youree just Shopping, But easier. Okay, Okay. Imm starting to See It. So This Universal Commerce Protocol Is basically The infrastructure That Makes all That possible. Exactly. Itss The Plumbing. And, You know, plumbing's Not sexy, But Itss essential. Spoken Like A true CRO nerd. Guilty. All Right. So while Weree talking about infrastructure And who controls What in Commerce, there Are some major power shifts happening at The executive level Too. Like Walmart just made A huge move That signals where retail Is really headed. Okay, Max, So We just talked about AI Shopping protocols And who controls The infrastructure. And speaking of infrastructure control… Walmart just made A massive move, Right? Yes. They promoted their Ecommerce chief, David Gugina, to run The entire USS. business. Like, The whole thing. Wait, Wait, Wait. The Ecommerce guy Is Now running all of Walmart USS.? Yeah, Yeah, Yeah. And This isn't just A promotion. This Is Walmart saying The quiet part out loud. Which Is? Digital won. I mean, to be fair, we've been watching This For years, But This Makes It official. Right. So, Like, When You ran ops at Walmart And Amazon, was there always This tension between brick And mortar And Digital? Oh, Absolutely. The store side always wanted foot traffic metrics, end caps, store layouts. Digital was obsessed with conversion rates, last mile speed, cart abandonment. Classic turf war. Totally. But Now? Walmartss basically saying, The person who figured out How to make Ecommerce profitable, Thatss who runs everything. And From A CRO perspective, Thatss huge. Because Gugina's team had to solve For margins in A Totally different Way than stores Do. Exactly. Digital margins Are brutal, Max. Youree fighting Amazon on speed, Target on brand, And your own stores on pricing. Yeah, And Youvee got to pay For all That last mile delivery. Right, Right. Which, OK, speaking of last mile, Theress another Big shift happening Right Now. USPS? Yes. So USPS just loosened some of Amazonss grip on last mile delivery. Like, Theyree opening up capacity to other retailers. Wait, really? Because Amazon basically owned That relationship, Didntt They? Pretty much. I mean, Not exclusively, But They had First dibs on A ton of capacity. Now USPS Is saying, Hey, we've got room For everyone. Hmm. OK, So What Does That actually mean For someone Like Walmart? It means options, Max. Back in my operational days, whoever controlled The Plumbing controlled The margins. And If Amazonss locking up all The delivery capacity, Youree stuck with more expensive alternatives. Right, Right. So Now Walmart And everyone else can negotiate better rates. Exactly. And Heress The thing. This isn't just about cost. Itss about speed. If You can't promise two-day delivery, Youree Not even in The Game anymore. Yeah, consumers Are spoiled Now. 100%. And I would say, to be fair, Amazon trained US all to expect That. So let me connect The dots Here. Walmart promotes A Digital First leader. USPS opens up last mile access. Whatss The Big picture? The Big picture Is That The competitive landscape in 2026 Is all about logistics And infrastructure. Not just product selection or price? No, No, No. Those Are table stakes. You need Those to even play. But The winners Are The ones who can deliver faster, cheaper, And more reliably. And This ties Back to What We Were saying earlier about The Universal Commerce Protocol, Right? Oh, Totally. Because If AI agents Are doing The Shopping, Theyree going to prioritize speed And reliability, Not just price. Right. So If Youree Walmart, You need That infrastructure locked down. Exactly. Which Is Why Gugina's promotion Makes So much sense. Hess The guy who built That system. Okay, But What about The competitive angle? Like, Does This make Walmart A bigger threat to Amazon? Hmm. I mean, I get where Youree coming From. But I Dontt think Walmartss trying to beat Amazon at their own Game. No? I think Theyree trying to leverage their unique advantages. Like, they've got thousands of stores. Amazon doesn't. Oh, So They can use stores as micro-fulfillment centers. Yes, Exactly. Thatss The unlock. You order online, And It ships From The store Two miles away, Not A warehouse 500 miles away. Thatss actually genius, Because Youree cutting delivery time And cost. Right, Right. And Youree using inventory Thatss already sitting there. Okay, So What Does This mean For smaller retailers? Like, If Walmart And Amazon Are duking It out over infrastructure, where Does That leave everyone else? Thatss The scary part, Max. If You Dontt have That scale, Youree relying on third-party logistics. Rachel, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, Max, 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Exactly! You could have A beautiful Checkout flow, Perfect UX, AI-Powered Relevance, And still lose 5-10% of transactions to Payment failures. Ok, So Whatss The fix? A few things. 1. Use Payment retry logic. Automatically retry failed transactions with slight variations. 2. Offer multiple Payment methods, Especially The ones Gen Z actually uses. 3. Work with your Payment processor to understand Why cards Are declining. Is It fraud detection being Too aggressive? Insufficient funds? Expired cards? Yeah, Yeah. And You need to communicate That clearly to The customer, Right? Like Dontt just say Payment failed, Tell them What to Do next. Exactly! The UX around failure matters as much as The UX around success. Haha, Thatss A good line. Thanks, Thanks. Alright, So last thing. Fashion advertising. Oh, This Is The AI Shopping behavior angle? Yeah, So If AI agents Are doing The Shopping, How Does That change fashion advertising? Like, You can't just rely on aspirational imagery And brand vibes anymore. Right, Because The AI doesn't care about The lifestyle Youree selling. It cares about fit, fabric, price, reviews. Exactly. So fashion Brands might need to shift From emotional storytelling to structured product data. Fashion, I get It. But That feels Like A huge shift For an industry built on aesthetics. Oh, 100%. But The writing's on The wall. If AI agents Are making purchase decisions, You need to feed them What Theyree looking For. Which brings US to Ads And AI interfaces, Right? Yes, Perfect segue. Because speaking of AI And advertising, ChatGPT just started testing Ads in The USS. Oh boy, Here We go. Okay, Rachel, We gotta talk about This One. ChatGPT Is officially testing Ads in The USS. Wait, Wait, Wait. ChatGPT Ads? Yeah, Yeah, Yeah. And If Youvee been listening to What we've been saying about AI Shopping agents... This changes everything. Exactly. Like, remember When We Were talking about How AI agents Are transforming The whole Shopping experience? Well, Now Theyree becoming Ad platforms, Too. Okay, So From an ops perspective, Imm immediately thinking about Budget allocation. If ChatGPT becomes A Shopping destination where people Are asking For product recommendations... Right, Right. You can't ignore That traffic. So What Does This actually look Like? Are We talking banner Ads? Sponsored recommendations? So Heress Whatss interesting. Itss more Like Sponsored suggestions embedded in The conversation. Like, You ask For hiking boots, And It might recommend A specific brand as part of Its answer. Hmm. I mean, to be fair, That feels A Little... Murky? Like, Is The AI recommending It Because Itss genuinely The best option? Or Because someone paid For placement? Thatss The million-dollar question. And It ties directly into What We Were saying earlier about fashion Brands needing structured product data instead of just emotional storytelling. Exactly. Because If an AI Is making recommendations, It needs facts. Fit, fabric, reviews, specs. And Now, Brands have to pay to be part of That recommendation engine. Which brings me to 2026 Budget strategy. Because marketers Are already getting guidance to shift their paid media allocation. Oh Yeah? Mm-hmm. The Big recommendation Is moving more Budget to upper funnel. Awareness And consideration. Wait, Why upper funnel? I would have thought lower funnel with AI agents doing The Shopping. Right? It feels counterintuitive. But Heress The thing, Matt. If AI agents Are making purchase decisions, Brands need to be in The AIss training data And recommendation pool early. You can't just optimize Checkout anymore. Oh, So Itss about visibility before The AI even Gets to The purchase phase. Exactly. You need brand awareness So When someone asks their AI to find running shoes, your brand Is in The consideration set. Thatss actually kind of brilliant, And It Totally flips The CRO Game Ivee been playing And speaking of Budget controls, Google just rolled out fixed Budget controls For Shopping campaigns. Okay, Tell me more. So basically, You can Now set hard spending limits That Google won't exceed. No more surprise overages at month end. Wait, Thatss huge! I mean, How many times have We seen campaigns blow past their Budget Because Googless automated bidding got A Little Too enthusiastic? Too many times. Way Too many times. So This gives marketers actual control? Yeah, Yeah. You set your monthly cap And Google respects It. Plus, Theyree pushing Shopping promotions harder, Like price drops, free shipping callouts. Which Makes sense If Youree competing with AI agents That Are price comparing in real time. Absolutely. If an AI sees free shipping highlighted, That could tip The decision. So let me connect The dots Here. GatGPT becomes an Ad platform, Brands shift Budget to upper funnel to get into AI recommendation engines, And Google gives You fixed budgets So You Dontt accidentally spend your entire year's Budget in January. Exactly. Itss all coming together. But Heress What Imm wondering. How Do You measure ROI When The AI agent Is making The final purchase decision? Thatss What keeps me up at night. Like If I run awareness campaigns And Three months later an AI agent buys my product, How Do I attribute That? Right, Right. Traditional Attribution models Are toast. Completely. You might need to start thinking about brand lift studies, search volume trends, inclusion in AI responses. So Itss less about last click Attribution And more about brand presence across The entire ecosystem. Mm-hmm. Which Is A huge mindset shift For performance marketers who've been obsessed with direct ROI. Oh, The performance marketers Are Not going to Like This. No, No, No. Theyree definitely Not. But Heress The opportunity, Rachel. If Youree early to This, If Youree testing chat GPT Ads, shifting upper funnel Budget, using Googless new controls strategically. Youree setting yourself up For 2026 while everyone else Is still optimizing 2024 tactics. Exactly. The Ad Game Is fundamentally Changing And The winners will be The ones who adapt their strategy Now. All Right. So Heress The takeaway. Paid media in 2026 isn't about optimizing Checkout flows anymore. Itss about being present where AI agents look For answers, maintaining Budget discipline And getting comfortable with upper funnel investment. And If That doesn't sum up How much Ecommerce Is evolving, I Dontt know What Does. All Right. I think Thatss A wrap For today. Thanks For hanging with US on The Checkout Point. Catch You next time. See You next week. All Right. So That was A lot to unpack. Yeah. Yeah. I mean, between Walmart basically saying Digital won And USPS breaking Amazonss delivery grip. Big week. Right. And We Didntt even mention Crescendo converting at Like Two to four times industry average with That new Protocol approach. Itss The thing, Max. Whoever controls The Plumbing controls The margins. This isn't just optimization. And Ray.